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Graphics Card Malfunction


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7 replies to this topic

#1 frostwolf

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Posted 01 November 2011 - 11:49 PM

Hi Bleeping computer,

For a while my computer has been freezing randomly, mainly when I'm watching a video online or something. My computer would freeze and the audio would drag into a slow noise, and I would have to wait 2-3 minutes before it would go back to normal.

However, last night, my computer froze, the screen went black and then it shut down. I looked at the action center and it said my graphics card malfunctioned.

I already updated everything so I'm really not sure what to do. This is the error I got

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80058FA010
BCP2: FFFFF88004C27CE0
BCP3: FFFFFFFFC0000001
BCP4: 0000000000000003
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\110111-26239-01.dmp
C:\Users\Frost\AppData\Local\Temp\WER-117702-0.sysdata.xml

Can someone help me?


Thanks

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#2 boopme

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Posted 07 November 2011 - 09:47 AM

Moved to Internal Hardware .. as I brlieve its still a driver issue,
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#3 frostwolf

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Posted 10 November 2011 - 08:20 AM

thank you

#4 hamluis

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Posted 10 November 2011 - 12:38 PM

Let's try this.

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html .

Double-click BlueScreenView.exe file.

When autoscan is done (screen comes up), click Edit/Select All...then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content and paste it into your next reply.

Louis

#5 frostwolf

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Posted 23 November 2011 - 03:31 AM

Hi Hamluis,

Unfortunately the Blue screen view program says that there are zero crashes, but I'm sure there was a minidump file

I think I accidentally deleted them using ccleaner :(

In the future should I uncheck memory dumps for Ccleaner?

#6 frostwolf

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Posted 23 November 2011 - 03:35 AM

Also I was wondering, is it normal for me to have multiple Microsoft visual C++ programs?

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#7 hamluis

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Posted 23 November 2011 - 11:40 AM

I can't tell you anything about CCleaner...but I can tell you that .dmp files are useful and important when generated.

As for Visual C installs...various programs install their own version of Visual C...and a user can install versions. And critical updates to Visual C are also reflected in Add/Remove on my systems. I currently show 9 entries in my Add/Remove related to Visual C and I don't worry about anything reflected in Add/Remove Programs that relates to Microsoft.

Louis

#8 frostwolf

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Posted 01 December 2011 - 07:28 AM

Hi again,

my computer just recently gave me this error.

I'm running windows 7, so does it matter that is says my driver is using XP?

thanks

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