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System Restore


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#1 joelriddle

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Posted 01 November 2011 - 04:37 PM

My wife had her 30th class reunion. She was the coordinator. She downloaded numerous programs for creating a video as well as downloaded lots of music. She has become an avid Facebook user, although only with friends - doesn't accept invitations from people she doesn't know.

Somewhere in all the internet shopping, etc., she got something on her computer called "System Restore". It gives all these pop-ups saying fatal error, hard drive is in trouble, and wants her to authorize the "system restore" to repair it...but first she has to buy "system restore". When I try to download ComboFix (that is when I can actually get on-line), it always redirects me to other websites - mostly FEDEX. I downloaded ComboFix onto my computer, tried copying it to a USB drive and using it that way but couldn't get into the USB on my wife's computer.

Anyone have a suggestion other than buy a new computer for my wife? BTW- she operates on Windows 7 home edition.

Edited by Budapest, 01 November 2011 - 05:01 PM.
Moved from Win7 ~Budapest


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#2 boopme

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Posted 01 November 2011 - 08:56 PM

Hello, ComboFix is a tool that should only be run under the supervision of someone who has been trained in its use. Using it on your own can cause problems with your computer.
Do Not run a Temp file or Registry cleaner now.

Please follow our Removal Guide here Remove System Restore (Uninstall Guide) .
After reading how the malware is misleading you ...
You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.

Post the Tddskiller log also.
A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
Copy and paste the contents of that file in your next reply.
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