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Please Help, I am at my wits end. Multiple Issues


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26 replies to this topic

#1 demesa

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Posted 01 November 2011 - 11:43 AM

I am on an Acer Aspire 5570Z laptop with Windows Vista Home Premium SP 2, 32 bit. I'm using wireless internet connection.

I am constantly getting an error message stating "Windows Update Has Stopped Working" (no error code).

I also get an error message when trying to run Microsoft Security Essentials stating "Access is Denied" error code 0x8007005.

I also cannot open IE. Error message states "INternet Explorer has stopped working"

I cannot perform a system restore, I believe because my memory is low. It will not give me any points to restore to.


When I open Firefox my browser gets redirected to other sites unless I key in the url manually.

I occasionally get blue screens as well. Happened 3 times today already.

When I try to run other anti-virus software my pc tells me "Windows cannot access the specified device, path, or file. I may not have required permissions to access this item" even though I open as Admin.

I have tried so many things and have no idea what to do.

I tried combofix, and my pc was rendered useless after rebooting in normal mode. Could not use keyboard or mouse. I've tried Microsoft Fixit from their site. I can't even remember what happens there.

I am relatively stupid when it comes to computers so I need it spelled out for me.

I am trying to avoid doing a complete reinstall, and don't want to lose my personal info.

Thanks so much for anyone that can help.

Edited by demesa, 01 November 2011 - 11:49 AM.


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#2 LouisR47

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Posted 01 November 2011 - 12:17 PM

Hello Welcome to Bleeping Computers

From what you have stated above I believe that you need help from a Malware expert. Someone will be with you as soon as possible.

#3 boopme

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Posted 01 November 2011 - 12:27 PM

Hello, I moved this from Vista to the Am I Infected forum.
Having Run ComboFix I need to ask some one to see if this can be saved.
ComboFix is a tool that should only be run under the supervision of someone who has been trained in its use. Using it on your own can cause problems with your computer.


I tried combofix, and my pc was rendered useless after rebooting in normal mode. Could not use keyboard or mouse. I've tried Microsoft Fixit from their site. I can't even remember what happens there.

Will it boot to Windows?

Edited by boopme, 01 November 2011 - 12:38 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 demesa

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Posted 01 November 2011 - 04:03 PM

Yes, Windows will boot in both safe and regular mode. But Anything Windows related, I cannot seem to access.

#5 demesa

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Posted 01 November 2011 - 04:14 PM

And now in regular mode I can use my keyboard and mouse again. So that combofix didn't render me completely useless.

#6 boopme

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Posted 01 November 2011 - 07:27 PM

Lets try these while we can.

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware


Is there another Anivirus on her? If so disable that and try the MSE update again.,
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 demesa

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Posted 01 November 2011 - 10:26 PM

Here are first results

MiniToolBox by Farbar
Ran by Elena (administrator) on 01-11-2011 at 23:19:47
Windows Vista ™ Home Premium Service Pack 2 (X86)

***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
ProxyServer: :0

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"network.proxy.no_proxies_on", "localhost,127.0.0.1"

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================

::1 localhost

127.0.0.1 localhost

========================= IP Configuration: ================================

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
add address name="Local Area Connection" address=0.0.0.0


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Elena-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TAP-Win32 Adapter V9
Physical Address. . . . . . . . . : 00-FF-8E-FB-48-FD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter
Physical Address. . . . . . . . . : 00-19-7E-80-BB-4E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::59ca:b0fd:d76d:59ac%9(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, November 01, 2011 5:09:27 PM
Lease Expires . . . . . . . . . . : Wednesday, November 02, 2011 9:16:20 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 251664766
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0D-EB-28-27-00-1B-24-43-D5-CC
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Yukon 88E8038 PCI-E Fast Ethernet Controller
Physical Address. . . . . . . . . : 00-1B-24-43-D5-CC
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{3A39E39E-9FA7-4209-9BB9-4F463412AD5D}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{C662D49A-3158-4B2F-A458-8F19CED68548}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{8EFB48FD-93FE-41FE-837A-1D70AD3DE213}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: 192.168.1.1

Name: google.com
Addresses: 74.125.45.147
74.125.45.106
74.125.45.105
74.125.45.99
74.125.45.103
74.125.45.104



Pinging google.com [74.125.45.104] with 32 bytes of data:

Reply from 74.125.45.104: bytes=32 time=21ms TTL=52

Reply from 74.125.45.104: bytes=32 time=15ms TTL=52



Ping statistics for 74.125.45.104:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 15ms, Maximum = 21ms, Average = 18ms

DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 192.168.1.1

Name: yahoo.com
Addresses: 67.195.160.76
72.30.2.43
98.137.149.56
98.139.180.149
209.191.122.70



Pinging yahoo.com [72.30.2.43] with 32 bytes of data:

Reply from 72.30.2.43: bytes=32 time=76ms TTL=48

Reply from 72.30.2.43: bytes=32 time=76ms TTL=48



Ping statistics for 72.30.2.43:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 76ms, Maximum = 76ms, Average = 76ms



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
11 ...00 ff 8e fb 48 fd ...... TAP-Win32 Adapter V9
9 ...00 19 7e 80 bb 4e ...... Atheros AR5007EG Wireless Network Adapter
8 ...00 1b 24 43 d5 cc ...... Marvell Yukon 88E8038 PCI-E Fast Ethernet Controller
1 ........................... Software Loopback Interface 1
16 ...00 00 00 00 00 00 00 e0 isatap.{3A39E39E-9FA7-4209-9BB9-4F463412AD5D}
10 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
14 ...00 00 00 00 00 00 00 e0 isatap.{C662D49A-3158-4B2F-A458-8F19CED68548}
15 ...00 00 00 00 00 00 00 e0 isatap.{8EFB48FD-93FE-41FE-837A-1D70AD3DE213}
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.2 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.2 281
192.168.1.2 255.255.255.255 On-link 192.168.1.2 281
192.168.1.255 255.255.255.255 On-link 192.168.1.2 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.2 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.2 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
9 281 fe80::/64 On-link
9 281 fe80::59ca:b0fd:d76d:59ac/128
On-link
1 306 ff00::/8 On-link
9 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\System32\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\System32\winrnr.dll [19968] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 27 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 28 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 29 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 30 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/01/2011 05:18:02 PM) (Source: Application Error) (User: )
Description: Faulting application wuauclt.exe, version 7.4.7600.226, time stamp 0x4a7b870b, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x00404968,
process id 0x93c, application start time 0xwuauclt.exe0.

Error: (11/01/2011 05:17:17 PM) (Source: Application Error) (User: )
Description: Faulting application wuauclt.exe, version 7.4.7600.226, time stamp 0x4a7b870b, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x00404968,
process id 0x96c, application start time 0xwuauclt.exe0.

Error: (11/01/2011 05:12:49 PM) (Source: Application Error) (User: )
Description: Faulting application wuauclt.exe, version 7.4.7600.226, time stamp 0x4a7b870b, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x00404968,
process id 0xaec, application start time 0xwuauclt.exe0.

Error: (11/01/2011 05:09:28 PM) (Source: Application Error) (User: )
Description: Faulting application SASCORE.EXE, version 1.0.0.1066, time stamp 0x4e441778, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x004096da,
process id 0x410, application start time 0xSASCORE.EXE0.

Error: (11/01/2011 00:37:42 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 9.0.8112.16421, time stamp 0x4d76255d, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x004026d0,
process id 0x2bc, application start time 0xiexplore.exe0.

Error: (11/01/2011 00:21:13 PM) (Source: EventSystem) (User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c

Error: (11/01/2011 00:20:55 PM) (Source: Application Error) (User: )
Description: Faulting application SASCORE.EXE, version 1.0.0.1066, time stamp 0x4e441778, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x004096da,
process id 0x56c, application start time 0xSASCORE.EXE0.

Error: (11/01/2011 00:16:24 PM) (Source: Windows Search Service) (User: )
Description: The search service has detected corrupted data files in the index. The service will attempt to automatically correct this problem by rebuilding the index.

Context: Windows Application, SystemIndex Catalog

Details:
The content index metadata cannot be read. 0xc0041801 (0xc0041801)

Error: (11/01/2011 00:16:18 PM) (Source: Windows Search Service) (User: )
Description: The application cannot be initialized.

Context: Windows Application

Details:
The content index metadata cannot be read. (0xc0041801)

Error: (11/01/2011 00:16:18 PM) (Source: Windows Search Service) (User: )
Description: The gatherer object cannot be initialized.

Context: Windows Application, SystemIndex Catalog

Details:
The content index metadata cannot be read. (0xc0041801)


System errors:
=============
Error: (11/01/2011 05:09:50 PM) (Source: Service Control Manager) (User: )
Description: SAS Core Service%%1053

Error: (11/01/2011 05:09:50 PM) (Source: Service Control Manager) (User: )
Description: 30000SAS Core Service

Error: (11/01/2011 05:09:50 PM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (11/01/2011 05:09:50 PM) (Source: Service Control Manager) (User: )
Description: Microsoft Antimalware Service%%5

Error: (11/01/2011 00:41:06 PM) (Source: DCOM) (User: )
Description: 1084wuauserv{E60687F7-01A1-40AA-86AC-DB1CBF673334}

Error: (11/01/2011 00:25:42 PM) (Source: Service Control Manager) (User: )
Description: Microsoft Antimalware Service%%5

Error: (11/01/2011 00:21:28 PM) (Source: Service Control Manager) (User: )
Description: MpFilter
SASDIFSV
SASKUTIL
spldr
Wanarpv6

Error: (11/01/2011 00:21:28 PM) (Source: Service Control Manager) (User: )
Description: SAS Core Service%%1053

Error: (11/01/2011 00:21:28 PM) (Source: Service Control Manager) (User: )
Description: 30000SAS Core Service

Error: (11/01/2011 00:21:28 PM) (Source: Service Control Manager) (User: )
Description: Computer BrowserServer%%1068


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Acer Assist
Acer eDataSecurity Management (Version: 2.5.3032)
Acer eLock Management (Version: 2.5.3006)
Acer Empowering Technology (Version: 2.5.3005)
Acer eNet Management (Version: 2.6.3002)
Acer ePower Management (Version: 2.5.3007)
Acer ePresentation Management (Version: 2.5.3003)
Acer eSettings Management (Version: 2.5.3004)
Acer GridVista (Version: 2.61.102)
Acer Mobility Center Plug-In (Version: 1.0.3003)
Acer Registration
Acer ScreenSaver (Version: 1.00.0000)
Acer Tour (Version: 1.1.3007)
Acrobat.com (Version: 2.0.0)
Acrobat.com (Version: 2.0.0.0)
Activation Assistant for the 2007 Microsoft Office suites
Activation Assistant for the 2007 Microsoft Office suites (Version: 1.0)
Adobe AIR (Version: 1.5.3.9130)
Adobe Flash Player 10 ActiveX (Version: 10.0.12.36)
Adobe Flash Player 10 Plugin (Version: 10.0.32.18)
Adobe Flash Player 9 ActiveX (Version: 9)
Adobe Reader 9.3 (Version: 9.3.0)
Agere Systems HDA Modem
CCleaner (Version: 3.11)
Comcast High-Speed Internet Install Wizard
HiJackThis (Version: 1.0.0)
Intel® Graphics Media Accelerator Driver
Java Auto Updater (Version: 2.0.5.1)
Java™ 6 Update 26 (Version: 6.0.260)
Java™ 6 Update 3 (Version: 1.6.0.30)
Launch Manager
LightScribe 1.4.136.1 (Version: 1.4.136.1)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Antimalware (Version: 3.0.8402.2)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Automated Troubleshooting Services Shim
Microsoft Office 2000 Premium (Version: 9.00.2720)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6425.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Security Client (Version: 2.1.1116.0)
Microsoft Security Essentials (Version: 2.1.1116.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Works (Version: 08.05.0818)
Mozilla Firefox 7.0.1 (x86 en-US) (Version: 7.0.1)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB941833) (Version: 4.20.9849.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Novacomd (Version: 1.0.0.51)
NTI Backup NOW! 4.7 (Version: 4)
NTI CD & DVD-Maker (Version: 7)
NVIDIA Drivers
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
ParetoLogic PC Health Advisor (Version: 3.1.0.0)
Photo Viewer
PowerProducer
SAMSUNG USB Driver for Mobile Phones (Version: 1.3.550.0)
SUPERAntiSpyware (Version: 5.0.1134)
Synaptics Pointing Device Driver (Version: 9.1.0.0)
Texas Instruments PCIxx21/x515/xx12 drivers. (Version: 1.22.0000)
TIPCI (Version: 1.22.0000)
Verizon Wireless Software Utility Application for Android - Samsung (Version: 1.10.1203)
WatchGuard Mobile VPN with SSL client 11.0
Windows Live OneCare safety scanner (Version: 1.0.0.0)

========================= Memory info: ===================================

Percentage of memory in use: 71%
Total physical RAM: 1013.43 MB
Available physical RAM: 284.42 MB
Total Pagefile: 2291.2 MB
Available Pagefile: 1357.44 MB
Total Virtual: 2047.88 MB
Available Virtual: 1959.97 MB

========================= Partitions: =====================================

1 Drive c: (ACER) (Fixed) (Total:70.77 GB) (Free:25.47 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:70.47 GB) (Free:70.38 GB) NTFS

========================= Users: ========================================

User accounts for \\ELENA-PC

Administrator Elena Guest

========================= Minidump Files ==================================

No minidump file found

**** End of log ****

#8 demesa

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Posted 01 November 2011 - 10:35 PM

MBAM Log

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8066

Windows 6.0.6002 Service Pack 2
Internet Explorer 9.0.8112.16421

11/1/2011 11:34:43 PM
mbam-log-2011-11-01 (23-34-43).txt

Scan type: Quick scan
Objects scanned: 157013
Time elapsed: 5 minute(s), 13 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowSearch (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#9 demesa

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Posted 01 November 2011 - 10:47 PM

Was prompted to reboot, when rebooting in normal mode, still can't open IE. Windows Security Center stating WIndows Defender and Super Anti Spyware are turned on. Disabled Windows Defender, but can't disable the Super Anti Spyware? When I click on the icon it looks like it's opening up then disappears.

#10 demesa

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Posted 02 November 2011 - 03:57 PM

anyone?

#11 boopme

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Posted 02 November 2011 - 04:07 PM

Ok, Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (2.6.11.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.



    I'd like us to scan your machine with ESET OnlineScan
    • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
      ESET OnlineScan
    • Click the Posted Image button.
    • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
      • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
      • Double click on the Posted Image icon on your desktop.
    • Check Posted Image
    • Click the Posted Image button.
    • Accept any security warnings from your browser.
    • Under scan settings, check Posted Image and check Remove found threats
    • Click Advanced settings and select the following:
      • Scan potentially unwanted applications
      • Scan for potentially unsafe applications
      • Enable Anti-Stealth technology
    • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    • When the scan completes, push Posted Image
    • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    • Push the Posted Image button.
    • Push Posted Image


    NOTE: In some instances if no malware is found there will be no log produced.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.


If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to these[/color] instructions. [color=green]In some cases it may be necessary to redownload TDSSKiller and randomly rename it before downloading and saving to the computer.

Edited by boopme, 02 November 2011 - 04:08 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 demesa

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Posted 02 November 2011 - 05:02 PM

I cannot save TDSSkiller.exe to my desktop. Only gives me option to save, but not whee to save it to. Should I still run it?

Also cannot save esetsmartinstaller to my desktop. (I cannot use IE)

Edited by demesa, 02 November 2011 - 05:11 PM.


#13 boopme

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Posted 02 November 2011 - 09:21 PM

Download the FixTDSS.exe

Save the file to your Windows desktop.
Close all running programs.
If you are running Windows XP, turn off System Restore. How to turn off or turn on Windows XP System Restore
Double-click the FixTDSS.exe file to start the removal tool.
Click Start to begin the process, and then allow the tool to run.
Restart the computer when prompted by the tool.
After the computer has started, the tool will inform you of the state of infection (make sure to let me know what it said)
If you are running Windows XP, re-enable System Restore.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 demesa

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Posted 02 November 2011 - 10:50 PM

I cannot save anything to my desktop, including the .exe you just posted. Should I run these programs if they are automatically downloading to my C Drive?

Your Fixtdss.exe looks like it is going to remove tdskiller.exe, but I have not executed either. I've downloaded everything you've posted, but when I saw I could not save them to my desktop as you specifically said to make sure it was there, I didn't execute.

I am waiting to hear that it is ok to run these programs even though I am unable to save them to my desktop. And which one should I start with?

#15 boopme

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Posted 03 November 2011 - 08:36 AM

Run them directly if possible.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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