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Windows 7 Recovery AGAIN??


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#1 Claytronic

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Posted 01 November 2011 - 11:02 AM

I had posted this in the wrong section of the forums here: http://www.bleepingcomputer.com/forums/topic425867.html/page__gopid__2460467#entry2460467

so I am re-posting it here.

I was downloading a supposed legit trial copy of Windows CS4 from a website when someone told me "don't do it! it's a virus!" and I panicked as it was like 80% done installing on my computer, so I cancelled it and deleted all traces of it. Later on the person who told me that said they were joking and just wanted to scare me, and that the download was fine.

I then went to the Adobe website and decided to download the CS5 trial right from the website and as it was taking a long time, decided to take a nap.
I wake up to find it done installing but Spybot is open and scanning, saying it has found "Detected Registry Value for "Fraud.WindowsRecovery"

Christ. Not again. The thing is, my laptop doesn't look as borked and angry as it did the first time I got Windows Recovery so I'm not too sure what's going on here. Can anybody please tell me? My laptop isn't popping up any fake scareware ads or anything.

After Spybot is done scanning I will scan with MalwareBytes.
Please note, that I do have backups on disks of my computer so if I need to restore to a certain point or something to get rid of it, I can do so.

Any help would be EXTREMELY appreciated. Thank you

EDIT: Here is a pic of what Spybot found. The rest was just tracking cookies which I don't care about.
http://i44.tinypic.com/2rnued0.png

EDIT 2: I clicked "Fix Found" on Spybot and I don't really know if it did anything, it just added a green checkmark to the beginning of each of the things it found, so I'm assuming it took care of it.

Quick scan on Malwarebytes came up clean. I am currently doing a full-scan with Malwarebytes.

BC AdBot (Login to Remove)

 


#2 boopme

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Posted 01 November 2011 - 11:15 AM

Hello and welcome,I Closed the Win & topic as we will work here.

Reboot into Safe Mode with Networking
How to start Windows 7 in Safe Mode


Now run RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.



NEXT reboot to Normal and rerun RKill

Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (2.6.11.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.


If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to these[/color] instructions. In some cases it may be necessary to redownload TDSSKiller and randomly rename it before downloading and saving to the computer.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, [color="#8B0000"]Post new scan log
and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Claytronic

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Posted 01 November 2011 - 11:20 AM

Thank you for your reply!
I just have a question before I do this though, should I let Malwarebytes continue scanning? Just to see if Spybot got rid of the Recovery thing

#4 boopme

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Posted 01 November 2011 - 11:26 AM

Sure,,

In order to safeguard your system from problems that can be brought on by a half finished fix, we need to disable TeaTimer if running. We can reenable it when we're done if you like.
We need to disable Spybot S&D's "TeaTimer"
TeaTimer works by preventing ANY changes to the system. It will attempt to undo any fixes we run, because it blocks these fixes from running.

In order to safeguard your system from problems that can be brought on by a half finished fix, we need to disable TeaTimer. We can reenable it when we're done if you like.
  • Open SpyBot Search and Destroy by going to Start -> All Programs -> Spybot Search and Destroy -> Spybot Search and Destroy.
  • If prompted with a legal dialog, accept the warning.
  • Click Mode > Advanced Mode.
    Posted Image
  • You may be presented with a warning dialog. If so, click Yes
  • Click on Tools and then Resident
    Posted Image
  • Uncheck this checkbox: "Resident TeaTimer {protection of over-all system settings) active"
  • Close/Exit Spybot Search and Destroy

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Claytronic

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Posted 01 November 2011 - 11:30 AM

Do you want me to do that after Malwarebytes is done scanning and before we do the whole RKill/TDSS thing?

#6 boopme

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Posted 01 November 2011 - 11:34 AM

Up to you ,let it finish post that log then do what I posted.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Claytronic

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Posted 01 November 2011 - 11:53 AM

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8061

Windows 6.1.7601 Service Pack 1
Internet Explorer 8.0.7601.17514

11/01/11 12:53:04 PM
mbam-log-2011-11-01 (12-53-04).txt

Scan type: Full scan (C:\|)
Objects scanned: 403784
Time elapsed: 1 hour(s), 11 minute(s), 51 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


EDIT: Assuming my computer is still infected and we have to do your instructions, what do you mean by "do not use computer during the scan"? Does that mean I can't even move the mouse? Or does that mean I shouldn't browse the internet and whatnot while scanning.

Edited by Claytronic, 01 November 2011 - 11:56 AM.


#8 boopme

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Posted 01 November 2011 - 12:06 PM

Don't surf and open applications.. it will make it take many hours and may cause scan errors.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Claytronic

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Posted 01 November 2011 - 12:10 PM

Don't surf and open applications.. it will make it take many hours and may cause scan errors.

Alright, I will start following the instructions now

Edited by Claytronic, 01 November 2011 - 12:43 PM.


#10 Claytronic

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Posted 01 November 2011 - 12:44 PM

Whoops. I am trying to disable Spybot's teatimer but I have the updated version of Spybot and can't find it.

#11 boopme

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Posted 01 November 2011 - 12:59 PM

OK, I will have to look into that.. For now then If it pops up during the scans you will have to say yes to everything.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 Claytronic

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Posted 01 November 2011 - 01:00 PM

OK, I will have to look into that.. For now then If it pops up during the scans you will have to say yes to everything.

alright, thank you

I will have to do the whole deal after I take a nap. took sedatives for a panic attack earlier [brought on by this virus] and im just gonna pass out.
When I wake up I will get to work on it!
Sorry for any inconveneince

#13 boopme

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Posted 01 November 2011 - 01:04 PM

No problem ,I will look back tonight.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 Claytronic

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Posted 01 November 2011 - 04:14 PM

Alright I'm back.

I'm a bit confused. My laptop has been on the whole time I was gone and there was no difference. I'm not seeing any virus notifications or fake scareware pop up or anything. Maybe it's just one file that was harmful that spybot got?

I am sitll willing to do the full deal if you want me to

EDIT: I'm reading that just because I don't see any symptoms doesn't mean an infection is gone. acckkk.

Edited by Claytronic, 01 November 2011 - 04:35 PM.


#15 boopme

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Posted 01 November 2011 - 07:31 PM

Ok, here's what I want to do now. As SpyBot is not an AV,I still want to scan the machine...

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware



Some system info...
Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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