I am trying to do a factory restore on a Dell laptop running Vista 32bit.
The problem is when I go to repair it, instead of the dialog box that gives me several options, including a factory restore, it prompts me to login in as "Other User." The issue is that this is my personal computer and an other user does not exist therefore I have no password or login ID to use and can't get past this screen.
Clearly this is a virus that is capable of changing my settings.
Does anyone know how to change these settings back? Or, is this a way around this so that I can do the factory restore?
Edited by hamluis, 31 October 2011 - 07:01 AM.
Moved from Vista to Am I Infected.