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Google Redirect Windows XP


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6 replies to this topic

#1 KimberlyH

KimberlyH

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Posted 30 October 2011 - 02:39 PM

I made a really dumb mistake and clicked on a link from an email that looked like it came from someone I know - before I knew it, my computer was infected with the Data Restore virus. I found instructions on how to get rid of it on another website (myantispyware.com). I downloaded Malwarebytes' Antimalware, which seemed to work. That website mentioned that I probably also had the Google Redirect virus, which led me to this website. I'm looking for help in getting this virus off my computer. Ads (just the audio) start to play randomly, and when I try to search something in google, it redirects me to another site. I'm hoping someone can help me. Thanks!

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#2 Broni

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Posted 30 October 2011 - 08:05 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 KimberlyH

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Posted 01 November 2011 - 06:27 PM

Thank you!

Here is the Security Check log:

Results of screen317's Security Check version 0.99.24
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
AVG Free 8.5
Adobe After Effects CS3 Presets
Antivirus up to date!
```````````````````````````````
Anti-malware/Other Utilities Check:

Out of date Spybot installed!
Ad-Aware
Malwarebytes' Anti-Malware
CCleaner (remove only)
Java™ SE Runtime Environment 6 Update 1
Java™ 6 Update 5
Java™ 6 Update 7
Java 2 Runtime Environment, SE v1.4.2_05
Out of date Java installed!
Adobe Flash Player 9 (Out of date Flash Player installed!)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Ad-Aware AAWService.exe is disabled!
Ad-Aware AAWTray.exe is disabled!
AVG avgwdsvc.exe
AVG avgtray.exe
AVG avgrsx.exe
AVG avgnsx.exe
``````````End of Log````````````


Here is the Mini Tool Box log:

MiniToolBox by Farbar
Ran by Kimberly Humphreys (administrator) on 01-11-2011 at 18:44:20
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Wireless Network Connection"

set address name="Wireless Network Connection" source=dhcp
set dns name="Wireless Network Connection" source=dhcp register=PRIMARY
set wins name="Wireless Network Connection" source=dhcp

# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : GGLAPSMALL

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Peer-Peer

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Wireless Network Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN

Physical Address. . . . . . . . . : 00-90-4B-A6-12-46

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.0.12

Subnet Mask . . . . . . . . . . . : 255.255.255.0

IP Address. . . . . . . . . . . . : fe80::290:4bff:fea6:1246%5

Default Gateway . . . . . . . . . : 192.168.0.1

DHCP Server . . . . . . . . . . . : 192.168.0.1

DNS Servers . . . . . . . . . . . : 65.32.5.111

65.32.5.112

fec0:0:0:ffff::1%1

fec0:0:0:ffff::2%1

fec0:0:0:ffff::3%1

Lease Obtained. . . . . . . . . . : Tuesday, November 01, 2011 6:24:46 PM

Lease Expires . . . . . . . . . . : Tuesday, November 01, 2011 7:24:46 PM



Ethernet adapter Local Area Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet NIC

Physical Address. . . . . . . . . : 00-C0-9F-A1-78-16



Tunnel adapter Teredo Tunneling Pseudo-Interface:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : fe80::ffff:ffff:fffd%4

Default Gateway . . . . . . . . . :

NetBIOS over Tcpip. . . . . . . . : Disabled



Tunnel adapter Automatic Tunneling Pseudo-Interface:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : A9-FE-14-DF

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : fe80::5efe:169.254.20.223%2

Default Gateway . . . . . . . . . :

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%2

fec0:0:0:ffff::2%2

fec0:0:0:ffff::3%2

NetBIOS over Tcpip. . . . . . . . : Disabled



Tunnel adapter Automatic Tunneling Pseudo-Interface:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : C0-A8-00-0C

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : fe80::5efe:192.168.0.12%2

Default Gateway . . . . . . . . . :

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1

fec0:0:0:ffff::2%1

fec0:0:0:ffff::3%1

NetBIOS over Tcpip. . . . . . . . : Disabled

Server: dns-redir-lb-01.tampabay.rr.com
Address: 65.32.5.111

Name: google.com
Addresses: 74.125.157.147, 74.125.157.99, 74.125.157.104



Pinging google.com [74.125.159.104] with 32 bytes of data:



Reply from 74.125.159.104: bytes=32 time=25ms TTL=51

Reply from 74.125.159.104: bytes=32 time=34ms TTL=51



Ping statistics for 74.125.159.104:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 25ms, Maximum = 34ms, Average = 29ms

Server: dns-redir-lb-01.tampabay.rr.com
Address: 65.32.5.111

Name: yahoo.com
Addresses: 98.139.180.149, 209.191.122.70, 67.195.160.76, 72.30.2.43
98.137.149.56



Pinging yahoo.com [209.191.122.70] with 32 bytes of data:



Reply from 209.191.122.70: bytes=32 time=42ms TTL=52

Reply from 209.191.122.70: bytes=32 time=42ms TTL=52



Ping statistics for 209.191.122.70:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 42ms, Maximum = 42ms, Average = 42ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x10003 ...00 90 4b a6 12 46 ...... Broadcom 802.11b/g WLAN - Packet Scheduler Miniport
0x10004 ...00 c0 9f a1 78 16 ...... Realtek RTL8139/810x Family Fast Ethernet NIC - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.12 25
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 169.254.20.223 169.254.20.223 30
169.254.0.0 255.255.0.0 192.168.0.12 192.168.0.12 20
169.254.20.223 255.255.255.255 127.0.0.1 127.0.0.1 30
169.254.255.255 255.255.255.255 169.254.20.223 169.254.20.223 30
192.168.0.0 255.255.255.0 192.168.0.12 192.168.0.12 25
192.168.0.12 255.255.255.255 127.0.0.1 127.0.0.1 25
192.168.0.255 255.255.255.255 192.168.0.12 192.168.0.12 25
224.0.0.0 240.0.0.0 169.254.20.223 169.254.20.223 30
224.0.0.0 240.0.0.0 192.168.0.12 192.168.0.12 25
255.255.255.255 255.255.255.255 169.254.20.223 169.254.20.223 1
255.255.255.255 255.255.255.255 192.168.0.12 192.168.0.12 1
Default Gateway: 192.168.0.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Windows\System32\nwprovau.dll [142336] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\wshbth.dll [108032] (Microsoft Corporation)
Catalog5 06 C:\Program Files\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 27 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 28 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 29 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 30 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 31 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 32 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 33 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 34 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 35 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 36 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 37 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 38 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 39 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 40 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 41 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 42 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 43 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 44 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 45 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 46 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 47 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 48 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 49 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 50 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 51 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 52 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 53 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 54 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/30/2011 01:20:30 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (10/08/2011 06:24:12 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module vgx.dll, version 8.0.6001.23167, fault address 0x00004bde.
Processing media-specific event for [iexplore.exe!ws!]

Error: (10/05/2011 08:39:45 AM) (Source: Application Error) (User: )
Description: Faulting application explorer.exe, version 6.0.2900.5512, faulting module unknown, version 0.0.0.0, fault address 0x017d2776.
Processing media-specific event for [explorer.exe!ws!]

Error: (10/05/2011 05:45:27 AM) (Source: Application Error) (User: )
Description: Faulting application explorer.exe, version 6.0.2900.5512, faulting module unknown, version 0.0.0.0, fault address 0x017a280e.
Processing media-specific event for [explorer.exe!ws!]

Error: (10/04/2011 09:12:38 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module mshtml.dll, version 8.0.6001.19120, fault address 0x000a4a05.
Processing media-specific event for [iexplore.exe!ws!]

Error: (10/04/2011 08:50:28 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (10/04/2011 08:50:28 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (10/04/2011 08:50:28 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (10/01/2011 02:42:38 PM) (Source: Application Error) (User: )
Description: Faulting application acrobat.exe, version 8.1.7.59, faulting module icuuc34.dll, version 3.4.0.0, fault address 0x0000eba3.
Processing media-specific event for [acrobat.exe!ws!]

Error: (06/30/2011 08:41:48 PM) (Source: Application Hang) (User: )
Description: Hanging application MediaConverter.exe, version 3.1.6.157, hang module hungapp, version 0.0.0.0, hang address 0x00000000.


System errors:
=============
Error: (11/01/2011 06:24:32 PM) (Source: 0) (User: )
Description: {E1C254B8-F9E1-4B93-99E0-3346A94424C6}

Error: (10/31/2011 05:47:46 PM) (Source: Service Control Manager) (User: )
Description: The Windows Media Player Network Sharing Service service failed to start due to the following error:
%%1053

Error: (10/31/2011 05:47:46 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the Windows Media Player Network Sharing Service service to connect.

Error: (10/31/2011 05:47:33 PM) (Source: Service Control Manager) (User: )
Description: The DS1410D service failed to start due to the following error:
%%20

Error: (10/30/2011 01:22:14 PM) (Source: DCOM) (User: Kimberly Humphreys)
Description: The server {0002DF01-0000-0000-C000-000000000046} did not register with DCOM within the required timeout.

Error: (10/30/2011 01:19:14 PM) (Source: Service Control Manager) (User: )
Description: The Windows Media Player Network Sharing Service service failed to start due to the following error:
%%1053

Error: (10/30/2011 01:19:06 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the Windows Media Player Network Sharing Service service to connect.

Error: (10/30/2011 01:19:02 PM) (Source: Service Control Manager) (User: )
Description: The DS1410D service failed to start due to the following error:
%%20

Error: (10/09/2011 03:29:02 PM) (Source: Service Control Manager) (User: )
Description: The Windows Media Player Network Sharing Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.

Error: (10/09/2011 01:48:47 PM) (Source: Service Control Manager) (User: )
Description: The Windows Media Player Network Sharing Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.


Microsoft Office Sessions:
=========================
Error: (04/15/2009 03:21:09 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 17 seconds with 0 seconds of active time. This session ended with a crash.


=========================== Installed Programs ============================

3D Magic Mahjongg Gold
3ivx D4 4.5.1 (remove only) (Version: 4.5.1)
Ad-Aware SE Personal (Version: 1.06)
Add or Remove Adobe Creative Suite 3 Master Collection (Version: 1.0)
Adobe Acrobat 8 Professional (Version: 8.1.7)
Adobe Acrobat 8.1.7 - CPSID_50029
Adobe Acrobat 8.1.7 Professional (Version: 8.1.7)
Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742) (Version: 8.1.2)
Adobe After Effects 6.5 (Version: 6.5)
Adobe After Effects CS3 (Version: 8)
Adobe After Effects CS3 Presets (Version: 8)
Adobe After Effects CS3 Template Projects & Footage (Version: 8)
Adobe After Effects CS3 Third Party Content (Version: 3)
Adobe Anchor Service CS3 (Version: 1.0)
Adobe Asset Services CS3 (Version: 3)
Adobe Audition 1.5 (Version: 1.5)
Adobe Bridge 1.0 (Version: 1.0.1.1)
Adobe Bridge CS3 (Version: 2)
Adobe Bridge Start Meeting (Version: 1.0)
Adobe BridgeTalk Plugin CS3 (Version: 1.0)
Adobe Camera Raw 4.0 (Version: 4.0)
Adobe CMaps (Version: 1.0)
Adobe Color - Photoshop Specific (Version: 1.0)
Adobe Color Common Settings (Version: 1.0.1)
Adobe Color EU Extra Settings (Version: 1.0)
Adobe Color JA Extra Settings (Version: 1.0)
Adobe Color NA Recommended Settings (Version: 1.0)
Adobe Common File Installer (Version: 1.00.002)
Adobe Contribute CS3 (Version: 4.1)
Adobe Default Language CS3 (Version: 1.0)
Adobe Device Central CS3 (Version: 1.0)
Adobe Dreamweaver CS3 (Version: 9)
Adobe Encore CS3 (Version: 3)
Adobe Encore CS3 Codecs (Version: 3)
Adobe Encore CS3 Library (Version: 3)
Adobe Encore DVD 2.0 (Version: 2.0)
Adobe ExtendScript Toolkit 2 (Version: 2.0.2)
Adobe Extension Manager CS3 (Version: 1.8)
Adobe Fireworks CS3 (Version: 9.0)
Adobe Flash CS3 (Version: 9.0)
Adobe Flash Player 10 ActiveX (Version: 10.0.22.87)
Adobe Flash Player 9 Plugin (Version: 9.0.45.0)
Adobe Flash Video Encoder (Version: 2.0)
Adobe Fonts All (Version: 1.0)
Adobe Help Center 2.0 (Version: 2.0.0)
Adobe Help Viewer CS3 (Version: 1)
Adobe Illustrator CS (Version: 11)
Adobe Illustrator CS3 (Version: 13.0)
Adobe InDesign CS3 (Version: 5.0)
Adobe InDesign CS3 Icon Handler (Version: 5.0)
Adobe Linguistics CS3 (Version: 3.0.0)
Adobe MotionPicture Color Files (Version: 1.0)
Adobe OnLocation CS3 (Version: 3.0.1095.0)
Adobe PDF Library Files (Version: 8.0)
Adobe Photoshop CS2 (Version: 9.0)
Adobe Photoshop CS3 (Version: 10)
Adobe Premiere Pro CS3 (Version: 3)
Adobe Premiere Pro CS3 Functional Content (Version: 8)
Adobe Premiere Pro CS3 Third Party Content (Version: 3)
Adobe Reader 6.0.1 (Version: 006.000.001)
Adobe Setup (Version: 1.0)
Adobe SING CS3 (Version: 0.1)
Adobe Soundbooth CS3 (Version: 1)
Adobe Soundbooth CS3 Codecs (Version: 3)
Adobe Soundbooth CS3 Scores (Version: 1)
Adobe Stock Photos 1.0 (Version: 001.000.000)
Adobe Stock Photos 1.0 (Version: 1.0.2)
Adobe Stock Photos CS3 (Version: 1.5)
Adobe SVG Viewer 3.0 (Version: 3.0)
Adobe Type Support (Version: 1.0)
Adobe Ultra CS3 - MSL Legacy Support
Adobe Ultra CS3 - MSL Legacy Support (Version: 1.00.0000)
Adobe Ultra CS3 (Version: 3.0.1055.0)
Adobe Update Manager CS3 (Version: 5.1.0)
Adobe Version Cue CS3 Client (Version: 3)
Adobe Version Cue CS3 Server {ko_KR} (Version: 3.0.0.0 {ko_KR} )
Adobe Video Profiles (Version: 1.0)
Adobe WAS CS3 (Version: 1.0)
Adobe WinSoft Linguistics Plugin (Version: 1.0)
Adobe XMP DVA Panels CS3 (Version: 1.0)
Adobe XMP Panels CS3 (Version: 1.0)
AHV content for Acrobat and Flash (Version: 1)
AOL Instant Messenger
Apple Application Support (Version: 1.5.1)
Apple Mobile Device Support (Version: 3.4.0.25)
ArcSoft MediaConverter 3 (Version: 3.1.6.157)
AutoUpdate (Version: 1.1)
AVG Free 8.5
BlueSoleil (Version: 2.3.0.0 Release 060728)
Bluetooth by hp (Version: 3.0.1.905)
Bome's Midi Translator Classic 1.6.1
Bonjour (Version: 2.0.5.0)
Broadcom 802.11 Driver
Camera Control Pro 2 (Version: 2.4.0)
CCleaner (remove only)
Cisco Systems VPN Client 4.8.01.0300 (Version: 4.8.1)
CloneDVD2
Conexant AC-Link Audio
CopyPod (remove only)
Coupon Printer for Windows (Version: 5.0.0.0)
Cycore Effects 1.0
Dell Printer Software (Version: 1.00.000)
DivX (Version: 6.1)
Driver (Version: 0.5.2.3v2)
DVD X Rescue (Version: 2.1.0)
DVDXCopy Platinum 3.2.1
exPressit S.E. 2.1
Fast Track Pro (Version: 5.10.00.5119v2)
Final Draft 7 (Version: 7.0.0.54)
Free PowerPoint/PPT to Pdf Converter 5.5
GLOBEtrotter FLEXid Drivers
Google Earth Plug-in (Version: 6.0.3.2197)
Google Update Helper (Version: 1.3.21.79)
HighMAT Extension to Microsoft Windows XP CD Writing Wizard (Version: 1.1.1905.1)
HP Help and Support (Version: 3.200.11.1)
HpSdpAppCoreApp (Version: 3.00.0000)
Intel® Extreme Graphics 2 Driver
InterVideo WinDVD (Version: 5.0-B11.570)
iTunes (Version: 10.2.2.14)
J2SE Runtime Environment 5.0 Update 10 (Version: 1.5.0.100)
J2SE Runtime Environment 5.0 Update 11 (Version: 1.5.0.110)
J2SE Runtime Environment 5.0 Update 2 (Version: 1.5.0.20)
J2SE Runtime Environment 5.0 Update 4 (Version: 1.5.0.40)
J2SE Runtime Environment 5.0 Update 6 (Version: 1.5.0.60)
Java 2 Runtime Environment, SE v1.4.2_05 (Version: 1.4.2_05)
Java™ 6 Update 5 (Version: 1.6.0.50)
Java™ 6 Update 7 (Version: 1.6.0.70)
Java™ SE Runtime Environment 6 Update 1 (Version: 1.6.0.10)
Juicer 3.25
Keylight (1.0v4) for Adobe After Effects
Live 6.0.1
Logitech Camera Driver
Logitech QuickCam Software (Version: 9.01.0000)
M-Audio Enigma
Macromedia Flash MX 2004 (Version: 7)
Magic ISO Maker v4.9 (build 0144)
MainConcept DV Codec (Version: 2.4.16.0)
MainConcept MPEG Encoder (Version: 1.4.2.0)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
Maya 6.5 (Version: 6.05.0000)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2572067)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft ActiveSync (Version: 4.5.5096.0)
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft Location Finder (Version: 1.2.0)
Microsoft Money 2005 (Version: 14)
Microsoft National Language Support Downlevel APIs
Microsoft Office Access MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Enterprise 2007 (Version: 12.0.4518.1014)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office FrontPage 2003 (Version: 11.0.6361.0)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (French) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft SQL Server Desktop Engine (SONY_MEDIAMGR) (Version: 8.00.761)
Microsoft Streets & Trips 2006 with GPS Locator (Version: 13.00.09.0200)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.50727.42)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Works (Version: 08.04.0623)
MobileMe Control Panel (Version: 2.6.0.29)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 6.0 Parser (KB933579) (Version: 6.10.1200.0)
muvee autoProducer 3.5 - SE (Version: 3.50.150)
Nero 6 Ultra Edition
Nikon Message Center (Version: 0.92.000)
P-touch Editor 3.2
PCDJ FX VRM
PDF Settings (Version: 1.0)
Polycom PVX (Version: 8.0.0)
PowerMate 2.0.1 (Version: 2.0.1 61)
PowerMate Driver 1.5.2 (Version: 1.05.0002)
Quick Launch Buttons 5.00 C2 (Version: 5.00 C2)
QuickTime (Version: 7.69.80.9)
RealPlayer
REALTEK Gigabit and Fast Ethernet NIC Driver (Version: 1.52)
REALVIZ Stitcher Unlimited 5.6
Safari (Version: 5.33.21.1)
Sentinel System Driver
Serious.Magic.DV.Rack.v1.0.1404.5-DAC
SoftV90 Data Fax Modem with SmartCP
Sonic RecordNow! (Version: 7.22)
Sonic Update Manager (Version: 2.9)
Sony ACID Pro 5.0 (Version: 5.0.310)
Sound Byte 3.4.6
Spybot - Search & Destroy 1.4 (Version: 1.4)
Synaptics Pointing Device Driver (Version: 10.0.13.2)
Texas Instruments PCIxx21/x515 drivers. (Version: 1.36.0000)
Texas Instruments PCIxx21/x515 drivers. (Version: 1.37.0000)
TIxx21/x515 (Version: 1.36.0000)
TIxx21/x515 (Version: 1.37.0000)
Viewpoint Manager (Remove Only)
Viewpoint Media Player
WD Diagnostics (Version: 1.08.0000)
WebFldrs XP (Version: 9.50.7523)
Winamp (remove only)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows Genuine Advantage v1.3.0254.0 (Version: 1.3.0254.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Imaging Component (Version: 3.0.0.0)
Windows Internet Explorer 7 (Version: 20061027.150806)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Management Framework Core
Windows Media Format 11 runtime
Windows Media Format SDK Hotfix - KB891122
Windows Media Player 11
Windows PowerShell™ 1.0 MUI pack (Version: 2)
Windows Presentation Foundation (Version: 3.0.6920.0)
Windows Rights Management Client Backwards Compatibility SP2 (Version: 5.2.95)
Windows Rights Management Client with Service Pack 2 (Version: 5.2.95)
Windows Search 4.0 (Version: 04.00.6001.503)
Windows XP Service Pack 3 (Version: 20080414.031525)
WinRAR archiver
XML Paper Specification Shared Components Pack 1.0
Yahoo! Internet Mail
Yahoo! Messenger
Yahoo! SiteBuilder (Version: 2.2.0)

========================= Memory info: ===================================

Percentage of memory in use: 47%
Total physical RAM: 2014.4 MB
Available physical RAM: 1063.75 MB
Total Pagefile: 3909.32 MB
Available Pagefile: 2999.26 MB
Total Virtual: 2047.88 MB
Available Virtual: 1992.06 MB

========================= Partitions: =====================================

1 Drive c: (Kim) (Fixed) (Total:74.32 GB) (Free:9.18 GB) NTFS

========================= Users: ========================================

User accounts for \\GGLAPSMALL

Administrator ASPNET Guest
HelpAssistant IUSR_GGLAPSMALL IWAM_GGLAPSMALL
Kimberly Humphreys SUPPORT_388945a0


**** End of log ****


Here is the Malwarebytes log:

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8064

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

11/1/2011 7:00:00 PM
mbam-log-2011-11-01 (19-00-00).txt

Scan type: Quick scan
Objects scanned: 200995
Time elapsed: 10 minute(s), 27 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


I am unable to open either of the links to Gmer. It just says that Internet Explorer cannot open the page. What should I do next? Thanks!!!

#4 Broni

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Posted 01 November 2011 - 08:40 PM

Those links have changed.
http://www2.gmer.net/download.php
http://www2.gmer.net/gmer.zip

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#5 KimberlyH

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Posted 02 November 2011 - 07:39 PM

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-11-02 20:34:14
Windows 5.1.2600 Service Pack 3
Running: w9360ml0.exe; Driver: C:\DOCUME~1\KIMBER~1\LOCALS~1\Temp\pxrdruow.sys


---- Registry - GMER 1.0.15 ----

Reg HKLM\SYSTEM\CurrentControlSet\Services\BTHPORT\Parameters\Keys\0010c685756f
Reg HKLM\SYSTEM\ControlSet003\Services\BTHPORT\Parameters\Keys\0010c685756f (not active ControlSet)
Reg HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update@NextDetectionTime 2011-11-02 17:24:30
Reg HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Detect@LastError 0
Reg HKLM\SOFTWARE\Classes\CLSID\{BEB3C0C7-B648-4257-96D9-B5D024816E27}\Version
Reg HKLM\SOFTWARE\Classes\CLSID\{BEB3C0C7-B648-4257-96D9-B5D024816E27}\Version@Version 0x7D 0x32 0xAB 0x32 ...

---- EOF - GMER 1.0.15 ----

#6 Broni

Broni

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Posted 02 November 2011 - 07:52 PM

Some more advanced tools will be needed.

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#7 Orange Blossom

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Posted 05 November 2011 - 03:03 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic426482.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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