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Windows 7 SP1 & Windows Update issues


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#1 DAM091

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Posted 30 October 2011 - 02:07 PM

Hello. My mother's HP Pavillion a6614f desktop was recently upgraded from Vista to 7. There was an issue with Windows Update where no updates would install; they all said "Cancelled". A friend, the same one who handled the upgrade for her, took care of that issue for the most part. But now, SP1 continually fails with the following error:

Code 800F0826

3 other updates also continue to fail:

Canon - Printers - Canon MX880 series Printer (for the printer she bought this week)
HP - Display - HP w2216 Wide LCD Monitor (for the monitor that came with the PC)
Update for Windows 7 for x64-based Systems (KB2607576) (Not sure)

Any idea what's causing the failures?

Running Windows 7 Professional, System type: 64-bit Operating System
Any other info needed, just let me know.

Thanks in advance,

David

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#2 zep516

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Posted 30 October 2011 - 02:26 PM

To prevent error 800f0826, you need to identify the update that is causing the problem (it will display a different error), fix the problem, and then try installing updates again. Here's how:

http://windows.microsoft.com/en-US/windows-vista/Windows-Update-error-800f0826

See if that's any help to you.

#3 DAM091

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Posted 30 October 2011 - 03:40 PM

I see what you mean. Let me explain a little more, maybe that will clear things up.

According to my update history, SP1 was installed successfully the very first time it was attempted, back on 8/31. However, according to my system properties, SP1 is not installed. After that, SP1 was attempted 14 times. Here are the error codes for each attempt:

80070490
800F0826 (10 times in a row)
80246007
800F0826 (2 more times)

Since then, a variety of updates have failed, including updates for Windows 7 and security updates. However, they succeed when reattempted, with the exception of the ones I posted before.

I'm pretty sure its SP1 that's causing all the trouble.

-David

#4 zep516

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Posted 30 October 2011 - 04:09 PM

I'll look up those error codes and get back on this,

In the mean time I wonder if running the
System Update Readiness Tool for Windows 7 for x64-based Systems would be beneficial
http://www.microsoft.com/download/en/details.aspx?id=20858

#5 DAM091

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Posted 30 October 2011 - 04:17 PM

I've installed and run it several times. I'll try it again.

-David

#6 DAM091

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Posted 30 October 2011 - 05:38 PM

OK, I have some more info.

When I install the SP1 update, it "installs sucessfully", and prompts a restart. When I restart, it begins to process, and immediately stops and reboots the system. Upon restart, I get a pop-up titled "Install Windows Service Pack" that reads:

Installation was not successful
An unknown error has occurred.
Error: 0x800f0826

Happens like that every time.

Also, System Update Readiness Tool installed a fix, but it didn't do anything.

-David

P.S. If you think it'll help, I'll figure out a way to post the entire update history. Maybe it'll give you a clue as to what's going on.

#7 zep516

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Posted 30 October 2011 - 05:57 PM

Hold off on the up date history. Lets check system files and see if that has any effect.

Try using System File Checker,
System File Checker merely makes sure that all system files are where they should be. The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.
Open an Elevated Command Prompt window. To do so, click Start, then type cmd in the Start Search box. In the results area, right-click cmd.exe, and then click Run as administrator. You will be prompted to type the password for an administrator account. Click Continue if you are the administrator or type the administrator password. Then, click Continue.

At the command prompt, type the following command, sfc /scannow and then press ENTER.

Posted Image
The scan may take some time to complete. Windows will repair any corrupted or missing files that it finds. If required, Windows may prompt you to insert the Operating System CD.

In the mean time see if I can tract down any useful information on that particular error 0x800f0826

#8 Troycity

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Posted 30 October 2011 - 06:01 PM

Hello,

I did a bit of research and here is a good start to look for answers whenever SP1 Windows 7 does not update successfuly.


Steps to follow before you install Windows 7 Service Pack 1 from the Microsoft Download Center.

http://support.microsoft.com/kb/2505743

I hope that this will help you with the issue that you are having.

#9 DAM091

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Posted 30 October 2011 - 10:43 PM

Ran SFC, no integrity violations found.

Attempted to update video driver (NVIDIA GeForce 6150SE nForce 430):

Windows encountered a problem installing the driver software for your device
Windows found driver software for your device but encountered an error while attempting to install it.
NVIDIA GeForce 6150SE nForce 430 (Microsoft Corporation - WDDM)
The system cannot find the file specified.

#10 coxchris

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Posted 30 October 2011 - 11:20 PM

So When trying to install updates

are you on the Recommended or Optional Updates.

Optional Updates are drivers updates. download them from the manufactures website. more current drivers than the windows updates ones

http://www.nvidia.com/object/win7-winvista-32bit-285.62-whql-driver.html for 32bit
http://www.nvidia.com/object/win7-winvista-64bit-285.62-whql-driver.html for 64 bit


and is Service Pack 1 installed correctly. Right Click My Computer and select properties and under the Windows 7 logo it should say Service Pack 1


This link will required confirmations that your windows is genuine

If not install you can download SP1 from http://www.microsoft.com/download/en/details.aspx?id=5842 look for these windows6.1-KB976932-X64.exe windows6.1-KB976932-X86.exe Very Inportant to be sure to select the x86 32 bit or x64 bit

Option 2 Reset Windows Updates Components by clicking fix it for me box here at http://support.microsoft.com/kb/971058

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#11 bludgard

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Posted 30 October 2011 - 11:40 PM

Upgrades can be a b**** at times (especially on 64 bit platform). It would be optimal to acquire Windows 7 install media with SP1 integrated and clean install the OS. I have done this on two machines and haven't had the first failed update.




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