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Need help with WGA!


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8 replies to this topic

#1 hello.kitty213

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Posted 30 October 2011 - 11:42 AM

Someone changed Windows Update settings to automatic and now I'm having an issue with WGA popups.
For some reason the desktops on all user screens are black. There aren't any saved restore points so unfortunately I can't do a system restore.
I tried using the command prompt method without success and "WgaLogon.dll" doesn't show up anywhere on my computer.
If someone could please help i would greatly appreciate it! :D


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#2 jhayz

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Posted 30 October 2011 - 09:29 PM

Backup all files and reinstall the operating system. Make sure you have a genuine windows cd installer.

Tekken
 


#3 coxchris

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Posted 30 October 2011 - 11:24 PM

try this first

go to a administrative command prompt

type in this sfc /scannow and hit enter. It will find corrupt and fix dll files

Edited by coxchris, 30 October 2011 - 11:24 PM.

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#4 hello.kitty213

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Posted 30 October 2011 - 11:38 PM

I tried sfc /scannow and it said "you must be an administrator running a console session in order to use the sfc utility."
Tried on both user accounts, both are administrators... :/

#5 bludgard

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Posted 30 October 2011 - 11:45 PM

Right-click command prompt and select Run as Administrator.

#6 hello.kitty213

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Posted 31 October 2011 - 10:21 PM

Scanned and rebooted. Still got the window saying windows wasn't genuine :/

#7 jhayz

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Posted 31 October 2011 - 10:47 PM

Backup all files and reinstall the operating system. Make sure you have a genuine windows cd installer.


Tekken
 


#8 hamluis

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Posted 01 November 2011 - 12:41 PM

I would try running sfc /scannow, following the directions at http://support.microsoft.com/kb/929833 .

Louis

#9 a_cup

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Posted 01 November 2011 - 05:39 PM

This problem could also be virus related...


Pauline




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