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smc8014wg wireless modem shutting off


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#1 SmashTheSilenced

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Posted 29 October 2011 - 11:55 AM

Hi, we are having some issues with our modem/router. It worked perfectly until about a month ago. The internet light on the modem would keep shutting off and returning evry so often during the day, the problem was reported to rogers who informed us that a few other people on the street were having the same problem and that someone would be sent to look at it.
A guy came and installed a booster(the signal wasnt strong enough to be picked up or something) and it was good until this morning.

Today it just shuts down whenever it feels like it and we have to unplug it for no less than five minutes for it to work again. It shuts off completely, no power light on or anything. It's a secured network and noone has access outside the house. We've never changed the settings to shut down at a certain time(or any settings other than changing the password and securing).

It's a smc8014w-g with two laptops and a game system on wireless.

Thanks for any help =)

Edit: It just took about 10 mins of being unplugged to work again. Seems to get about 15-20 mins working until it dies off.

Edited by SmashTheSilenced, 29 October 2011 - 01:03 PM.


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#2 jhayz

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Posted 29 October 2011 - 10:17 PM

Have them replace the router/modem or have them do a line test. Obviously the network device shutting off is a hardware issue.

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#3 SmashTheSilenced

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Posted 30 October 2011 - 08:32 AM

Gave them a call and they're going to get a replacement.

Thanks =)




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