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Help with malware please

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5 replies to this topic

#1 strombo


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  • Local time:07:41 AM

Posted 28 October 2011 - 05:21 PM

Last week everything was running smoothly but suddenly I have seen a high usage of my processor by the PING.EXE process. I've installed an internet security software and it detected that I was suffering a high volume of attacks (DoS).

Ialwarebytes detected a bunch of malwares but the PING.EXE keeps appearing and annoying me.

Could someone help me, please?

I tried to run Gmer but I just can check/uncheck "Services" "Registry" "Files" "ADS" and "Show all" boxes. Gmer haven't found anything suspicious.

I'm sending Malwarebytes log too.

DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 8.0.7600.16385
Run by Paulo at 19:51:07 on 2011-10-28
Microsoft Windows 7 Ultimate 6.1.7600.0.1252.55.1033.18.4087.2790 [GMT -2:00]
AV: Kaspersky Internet Security *Enabled/Updated* {2EAA32A5-1EE1-1B22-95DA-337730C6E984}
SP: Kaspersky Internet Security *Enabled/Updated* {95CBD341-38DB-14AC-AF6A-08054B41A339}
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: Kaspersky Internet Security *Enabled* {1691B380-548E-1A7A-BE85-9A42CE15AEFF}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Microsoft Xbox 360 Accessories\XBoxStat.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\Program Files (x86)\NEC Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files\Core Temp\Core Temp.exe
C:\Program Files\iPod\bin\iPodService.exe
============== Pseudo HJT Report ===============
uStart Page = hxxp://www.google.com.br/
uInternet Settings,ProxyOverride = *.local
mWinlogon: Userinit=userinit.exe,
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: IEVkbdBHO Class: {59273ab4-e7d3-40f9-a1a8-6fa9cca1862c} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2012\ievkbd.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - C:\PROGRA~2\MICROS~2\Office14\GROOVEEX.DLL
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - C:\PROGRA~2\MICROS~2\Office14\URLREDIR.DLL
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: FilterBHO Class: {e33cf602-d945-461a-83f0-819f76a199f8} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2012\klwtbbho.dll
TB: {C55BBCD6-41AD-48AD-9953-3609C48EACC7} - No File
uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
mRun: [NUSB3MON] "C:\Program Files (x86)\NEC Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe"
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 0 (0x0)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
mPolicies-system: PromptOnSecureDesktop = 0 (0x0)
IE: &Enviar para o OneNote - C:\PROGRA~1\MICROS~2\Office14\ONBttnIE.dll/105
IE: E&xportar para o Microsoft Excel - C:\PROGRA~1\MICROS~2\Office14\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {4248FE82-7FCB-46AC-B270-339F08212110} - {4248FE82-7FCB-46AC-B270-339F08212110} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2012\ievkbd.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
IE: {CCF151D8-D089-449F-A5A4-D9909053F20F} - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2012\klwtbbho.dll
LSP: mswsock.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
TCP: DhcpNameServer =
TCP: Interfaces\{704E1CF9-D3E7-4FB3-9F6D-6B5E52AD652B} : DhcpNameServer =
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - C:\PROGRA~2\MICROS~2\Office14\GROOVEEX.DLL
SubSystems: Windows = basesrv,1 winsrv:UserServerDllInitialization,3 consrv:ConServerDllInitialization,2 sxssrv,4
BHO-X64: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
TB-X64: {C55BBCD6-41AD-48AD-9953-3609C48EACC7} - No File
mRun-x64: [NUSB3MON] "C:\Program Files (x86)\NEC Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe"
SEH-X64: {B5A7F190-DDA6-4420-B3BA-52453494E6CD}: Groove GFS Stub Execution Hook
============= SERVICES / DRIVERS ===============
R1 AppleCharger;AppleCharger;C:\Windows\system32\DRIVERS\AppleCharger.sys --> C:\Windows\system32\DRIVERS\AppleCharger.sys [?]
R1 dtsoftbus01;DAEMON Tools Virtual Bus Driver;C:\Windows\system32\DRIVERS\dtsoftbus01.sys --> C:\Windows\system32\DRIVERS\dtsoftbus01.sys [?]
R1 kl2;kl2;C:\Windows\system32\DRIVERS\kl2.sys --> C:\Windows\system32\DRIVERS\kl2.sys [?]
R1 KLIM6;Kaspersky Anti-Virus NDIS 6 Filter;C:\Windows\system32\DRIVERS\klim6.sys --> C:\Windows\system32\DRIVERS\klim6.sys [?]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\system32\atiesrxx.exe --> C:\Windows\system32\atiesrxx.exe [?]
R3 amdkmdag;amdkmdag;C:\Windows\system32\DRIVERS\atikmdag.sys --> C:\Windows\system32\DRIVERS\atikmdag.sys [?]
R3 amdkmdap;amdkmdap;C:\Windows\system32\DRIVERS\atikmpag.sys --> C:\Windows\system32\DRIVERS\atikmpag.sys [?]
R3 klmouflt;Kaspersky Lab KLMOUFLT;C:\Windows\system32\DRIVERS\klmouflt.sys --> C:\Windows\system32\DRIVERS\klmouflt.sys [?]
R3 nusb3hub;NEC Electronics USB 3.0 Hub Driver;C:\Windows\system32\DRIVERS\nusb3hub.sys --> C:\Windows\system32\DRIVERS\nusb3hub.sys [?]
R3 nusb3xhc;NEC Electronics USB 3.0 Host Controller Driver;C:\Windows\system32\DRIVERS\nusb3xhc.sys --> C:\Windows\system32\DRIVERS\nusb3xhc.sys [?]
R3 osppsvc;Office Software Protection Platform;C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [2010-1-9 4925184]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 fdklqjcu;Remote Desktop Device Redirector Bus Support;C:\Windows\System32\svchost.exe -k netsvcs [2009-7-13 20992]
S3 AppleChargerSrv;AppleChargerSrv;system32\AppleChargerSrv.exe --> system32\AppleChargerSrv.exe [?]
S3 AVP;Kaspersky Anti-Virus Service;C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2012\avp.exe [2011-4-24 202296]
S3 LGDDCDevice;LGDDCDevice;C:\Program Files (x86)\LG Soft India\forteManager\bin\I2CDriver.sys [2011-10-17 14336]
S3 LGII2CDevice;LGII2CDevice;C:\Program Files (x86)\LG Soft India\forteManager\bin\PII2CDriver.sys [2011-10-17 18432]
S3 Microsoft SharePoint Workspace Audit Service;Microsoft SharePoint Workspace Audit Service;C:\Program Files\Microsoft Office\Office14\GROOVE.EXE [2010-3-25 51456888]
S3 ose64;Office 64 Source Engine;C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE [2010-1-9 174440]
S3 RTL8167;Realtek 8167 NT Driver;C:\Windows\system32\DRIVERS\Rt64win7.sys --> C:\Windows\system32\DRIVERS\Rt64win7.sys [?]
S3 SwitchBoard;SwitchBoard;C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe [2010-2-19 517096]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\system32\Drivers\usbaapl64.sys --> C:\Windows\system32\Drivers\usbaapl64.sys [?]
=============== Created Last 30 ================
2011-10-28 01:33:43 -------- d-----w- C:\LinhaDefensiva
2011-10-26 20:00:33 -------- d-----w- C:\Users\Paulo\AppData\Roaming\Malwarebytes
2011-10-26 20:00:15 -------- d-----w- C:\ProgramData\Malwarebytes
2011-10-26 20:00:12 25416 ----a-w- C:\Windows\System32\drivers\mbam.sys
2011-10-26 20:00:12 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2011-10-26 16:54:43 -------- d-----w- C:\ProgramData\Kaspersky Lab
2011-10-26 16:54:43 -------- d-----w- C:\Program Files (x86)\Kaspersky Lab
2011-10-26 16:07:41 -------- d-----we C:\Windows\system64
2011-10-21 16:32:41 -------- d-----w- C:\Users\Paulo\AppData\Local\Focus Home Interactive
2011-10-21 16:15:31 -------- d-----w- C:\Program Files (x86)\R.G. Catalyst
2011-10-18 18:48:11 -------- d-----w- C:\Program Files (x86)\UDPixel
2011-10-17 18:05:55 -------- d-----w- C:\Users\Paulo\JScreenFix
2011-10-17 16:44:15 -------- d-----w- C:\Windows\pss
2011-10-17 16:24:27 26624 ----a-r- C:\Windows\SysWow64\LGDispDrv.dll
2011-10-17 16:24:27 147456 ----a-r- C:\Windows\SysWow64\LgExport.dll
2011-10-17 16:24:18 -------- d-----w- C:\Program Files (x86)\LG Soft India
2011-10-17 16:24:11 733184 ----a-w- C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime\10\00\Intel32\iKernel.dll
2011-10-17 16:24:11 69715 ----a-w- C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime\10\00\Intel32\ctor.dll
2011-10-17 16:24:11 5632 ----a-w- C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime\10\00\Intel32\DotNetInstaller.exe
2011-10-17 16:24:11 266240 ----a-w- C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime\10\00\Intel32\iscript.dll
2011-10-17 16:24:11 172032 ----a-w- C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime\10\00\Intel32\iuser.dll
2011-10-17 16:24:07 303236 ----a-w- C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime\10\00\Intel32\setup.dll
2011-10-17 16:24:07 180356 ----a-w- C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime\10\00\Intel32\iGdi.dll
2011-10-16 22:23:18 -------- d-----w- C:\paulopc2c6e5ffc1
2011-10-16 22:23:06 -------- d-sh--w- C:\programfiles
2011-10-15 17:49:28 -------- d-----w- C:\Users\Paulo\AppData\Roaming\Might & Magic Heroes VI
2011-10-10 23:44:33 -------- d-----w- C:\Program Files (x86)\Orcs Must Die!
2011-10-08 22:45:45 -------- d--h--w- C:\Program Files (x86)\Common Files\EAInstaller
2011-10-08 21:53:45 -------- d-----w- C:\Users\Paulo\AppData\Roaming\Origin
2011-10-08 21:53:39 -------- d-----w- C:\Users\Paulo\AppData\Local\Origin
2011-10-08 21:53:26 -------- d-----w- C:\ProgramData\Origin
2011-10-08 21:53:26 -------- d-----w- C:\Program Files (x86)\Origin Games
2011-10-08 21:53:05 -------- d-----w- C:\Program Files (x86)\Origin
2011-10-07 04:14:00 -------- d-----w- C:\Fraps
2011-10-07 02:52:39 -------- d-----w- C:\Users\Paulo\AppData\Local\Chromium
2011-10-01 01:31:24 -------- d-----w- C:\Program Files (x86)\MP3Gain
==================== Find3M ====================
2011-10-28 10:47:36 151552 ----a-w- C:\Windows\KMSEmulator.exe
2011-08-22 21:12:38 404640 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2011-07-31 07:35:48 71680 ----a-w- C:\Windows\System32\frapsv64.dll
2011-07-31 07:35:46 65536 ----a-w- C:\Windows\SysWow64\frapsvid.dll
============= FINISH: 19:51:48,98 ===============

Attached Files

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#2 B-boy/StyLe/


    Bleepin' Freestyler

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Posted 29 October 2011 - 10:14 AM

Hello strombo ! Welcome to BleepingComputer Forums! :welcome:

My name is Georgi and and I will be helping you with your computer problems.

Before we begin, please note the following:
  • I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The logs can take some time to research, so please be patient with me.
  • Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
  • Please perform all steps in the order received. If you can't understand something don't hesitate to ask.
  • Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not help you if you do not follow my instructions.

Please download ComboFix from the link below:


Save it to your Desktop <-- Important!!!

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Please refer to this link for instructions.

  • Double click it & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed.
    Notes: Skip the Recovery Console part as you're running Vista. You can use the Windows DVD to boot into the Vista Recovery Environment if something goes awry.
  • Click on Yes, to continue scanning for malware.
  • If you receive a UAC prompt asking if you want to continue running the program, you should press the Continue button.
  • When finished, it will produce a log for you.
  • Please include the C:\ComboFix.txt in your next reply.
  • Note: After running Combofix, you may receive an error about "illegal operation on a registry key that has been marked for deletion." If you receive this error, please reboot and it should disappear.
  • If you no longer have access to your Internet connection after running ComboFix, please reboot to restore it. If that does not restore the connection, then follow the instructions for Manually restoring the Internet connection provided in the "How to Guide" you printed out earlier.

-- Do not touch your mouse/keyboard until the ComboFix scan has completed, as this may cause the process to stall or the computer to lock.



#3 strombo

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Posted 29 October 2011 - 06:03 PM

Hello B-boy/StyLe/, my combofix log is in portuguese, should I translate this to english? How do I do this?

Attached Files

  • Attached File  log.txt   15.78KB   3 downloads

#4 B-boy/StyLe/


    Bleepin' Freestyler

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Posted 29 October 2011 - 08:59 PM

Hi strombo,

It's not needed to translate the log but please paste the content of the log and don't attach it to your post.

Unfortunately you had a nasty rootkit on your computer. It should be gone now, but before continuing, read the following information.


One or more of the identified infections is related to the rootkit ZeroAccess. Rootkits, backdoor Trojans, Botnets, and IRCBots are very dangerous because they compromise system integrity by making changes that allow it to be used be the attacker for malicious purposes. Rootkits are used be Trojans to conceal its presence (hide from view) in order to prevent detection of an attacker's software and make removal more difficult. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. They can disable your anti-virus and security tools to prevent detection and removal. Remote attackers use backdoors as a means of accessing and taking control of a computer that bepasses security mechanisms. This type of exploit allows them to steal sensitive information like passwords, personal and financial data which is send back to the hacker. To learn more about these types of infections, you can refer to:If your computer was used for online banking, has credit card information or other sensitive data on it, you should stay disconnected from the Internet until your system is fully cleaned. All passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised and change each password using a clean computer, not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control before connect again. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read:Although the infection has been identified and may be removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume the computer is secure even if the malware appears to have been removed. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired so you can never be sure that you have completely removed a rootkit. The malware may leave so many remnants behind that security tools cannot find them. Tools that claim to be able to remove rootkits cannot guarantee that all traces of it will be removed. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. If you decide to continue please do this:

Don't use pirated software !!!


You use illegal cracking software and it involves violating copyright law. BC doesn't support it and I can't continue to help you unless you uninstall it. I guess it's related with Microsoft Office 14 right ?

Avoid using cracks and unknown programs from sources you don't trust. There are MANY alternative open-source applications like OpenOffice.org 3.3.0 Final for Windows or LibreOffice 3.4.3 Final за Windows !

Malware writers just love cracks and keygens, and will often attach malicious code into them. By using cracks and/or keygens, you are asking for problems.

So my advice is - stay away from them!

Once you are done with the uninstallation process proceed with the next step:

Delete your copy of Combofix and download a fresh one from here.

Save it your desktop but do not run it yet ! <--- important !!!

We need to execute a CFScript to clean some remnants.

Please do this:

1. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

2. Open notepad => navigate to format and make sure that wordwrap is unchecked. <--- important !!!

3. Copy/paste the text in the codebox below into it:


4. Save this as CFScript.txt, in the same location as ComboFix.exe

Posted Image

5. Close any open browsers.

6. Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.

Also reply back to let me know how things are going.



#5 B-boy/StyLe/


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Posted 06 November 2011 - 07:27 PM

Hi strombo,

It's been several days. Do you still need help on this?
This thread will be closed if you don't respond within 48 hours.



#6 B-boy/StyLe/


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Posted 09 November 2011 - 11:09 PM

Due to the lack of feedback, this topic is now closed.
In the event you still have problems, please send a Private Message to any Moderator or the Malware Helper who replied to you here and ask them to reopen this topic within the next 5 days.


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