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#1 tiffgrooves

tiffgrooves

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Posted 28 October 2011 - 12:58 PM

After performing a search on Google & clicking the result in FF (v 3.6.23), I'm being redirected to various arbitrage sites (e.g. find-fast-answers.com; star.feedmixer.org) or product landing pages. The URL in some cases is unaffected and reads the same as the result, though a different page has obviously been loaded. Once I refresh the URL, I'm directed to the correct website. Sometimes, it does change to reflect the redirect.

I am also receiving a Windows error that reads:

TPHKSVC.exe has stopped working

Something may be disabling my anti-virus software (AVG 2012 - free edition). While writing this post the first time, I did a Ctrl+Alt+Del to access Task Manager to verify this, but got the blue screen of death. When I pull up AVG via the program shortcut from the program menu, the anti-virus options are entirely missing.

This is all very frustrating! Thank you so much for any help you can provide.

Here are the logs:


DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 7.0.6000.17037 BrowserJavaVersion: 1.6.0_26
Run by Tiffany at 13:21:46 on 2011-10-28
Microsoft® Windows Vista™ Home Premium 6.0.6000.0.1252.1.1033.18.3054.1599 [GMT -4:00]
.
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\ibmpmsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\ThinkVantage Fingerprint Software\upeksvr.exe
C:\Windows\system32\taskeng.exe
C:\Windows\944063985:247118535.exe
C:\Windows\system32\IPSSVC.EXE
C:\Program Files\ThinkPad\ConnectUtilities\AcPrfMgrSvc.exe
C:\Windows\system32\AEADISRV.EXE
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Program Files\ThinkPad\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Lenovo\tvt_reg_monitor_svc.exe
C:\Windows\System32\TPHDEXLG.exe
C:\Program Files\Lenovo\Client Security Solution\tvttcsd.exe
C:\Program Files\Lenovo\Rescue and Recovery\rrpservice.exe
C:\Program Files\Lenovo\Rescue and Recovery\rrservice.exe
c:\Program Files\Common Files\Lenovo\Scheduler\tvtsched.exe
C:\Program Files\Lenovo\Rescue and Recovery\ADM\IUService.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Common Files\Lenovo\Logger\logmon.exe
C:\Program Files\ThinkPad\ConnectUtilities\AcSvc.exe
c:\program files\lenovo\system update\suservice.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\ThinkPad\ConnectUtilities\SvcGuiHlpr.exe
C:\Windows\system32\Dwm.exe
C:\Windows\explorer.exe
C:\Program Files\Lenovo\NPDIRECT\tpfnf7sp.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Lenovo\HOTKEY\TPOSDSVC.exe
C:\Windows\System32\rundll32.exe
C:\Windows\System32\TpShocks.exe
C:\Program Files\Lenovo\HOTKEY\TPONSCR.exe
C:\Program Files\Lenovo\Zoom\TpScrex.exe
C:\Program Files\ThinkPad\Utilities\EZEJMNAP.EXE
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Windows\System32\rundll32.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Common Files\Lenovo\Scheduler\scheduler_proxy.exe
C:\Program Files\Lenovo\AwayTask\AwaySch.EXE
C:\Program Files\ThinkVantage\PrdCtr\LPMGR.EXE
C:\Program Files\ThinkVantage\AMSG\Amsg.exe
C:\Program Files\Lenovo\Drag-to-Disc\DrgToDsc.exe
C:\Program Files\ThinkPad\ConnectUtilities\ACTray.exe
C:\Program Files\ThinkPad\ConnectUtilities\ACWLIcon.exe
C:\Program Files\Lenovo\Client Security Solution\cssauth.exe
C:\Program Files\PowerISO\PWRISOVM.EXE
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Browny02\Brother\BrStMonW.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Diskeeper Corporation\Diskeeper\DkIcon.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\ThinkPad\Bluetooth Software\BTTray.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Browny02\BrYNSvc.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Lenovo\Client Security Solution\tvtpwm_tray.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://lenovo.live.com
uDefault_Page_URL = hxxp://lenovo.live.com
uWinlogon: Shell=c:\users\tiffany\appdata\local\f1454538\X
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg2012\avgssie.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: {7E853D72-626A-48EC-A868-BA8D5E23E045} - No File
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: CPwmIEBrowserHelper Object: {f040e541-a427-4cf7-85d8-75e3e0f476c5} - c:\program files\lenovo\client security solution\tvtpwm_ie_com.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [TPFNF7] c:\program files\lenovo\npdirect\TPFNF7SP.exe /r
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [TPHOTKEY] c:\program files\lenovo\hotkey\TPOSDSVC.exe
mRun: [PWMTRV] rundll32 c:\progra~1\thinkpad\utilit~1\PWMTR32V.DLL,PwrMgrBkGndMonitor
mRun: [BLOG] rundll32 c:\progra~1\thinkpad\utilit~1\BTVLogEx.DLL,StartBattLog
mRun: [<NO NAME>]
mRun: [TpShocks] TpShocks.exe
mRun: [EZEJMNAP] c:\progra~1\thinkpad\utilit~1\EzEjMnAp.Exe
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [NvSvc] RUNDLL32.EXE c:\windows\system32\nvsvc.dll,nvsvcStart
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [TVT Scheduler Proxy] c:\program files\common files\lenovo\scheduler\scheduler_proxy.exe
mRun: [DiskeeperSystray] "c:\program files\diskeeper corporation\diskeeper\DkIcon.exe"
mRun: [AwaySch] c:\program files\lenovo\awaytask\AwaySch.EXE
mRun: [LPManager] c:\progra~1\thinkv~2\prdctr\LPMGR.exe
mRun: [AMSG] c:\program files\thinkvantage\amsg\Amsg.exe /startup
mRun: [RoxioDragToDisc] "c:\program files\lenovo\drag-to-disc\DrgToDsc.exe"
mRun: [ACTray] c:\program files\thinkpad\connectutilities\ACTray.exe
mRun: [ACWLIcon] c:\program files\thinkpad\connectutilities\ACWLIcon.exe
mRun: [cssauth] "c:\program files\lenovo\client security solution\cssauth.exe" silent
mRun: [LenovoOobeOffers] c:\swtools\lenovowelcome\lenovooobeoffers.exe /filepath="c:\swshare\firstrun.txt"
mRun: [PWRISOVM.EXE] c:\program files\poweriso\PWRISOVM.EXE
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [BrStsMon00] c:\program files\browny02\brother\BrStMonW.exe /AUTORUN
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [AVG_TRAY] "c:\program files\avg\avg2012\avgtray.exe"
StartupFolder: c:\users\tiffany\appdata\roaming\micros~1\windows\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\users\tiffany\appdata\roaming\micros~1\windows\startm~1\programs\startup\dropbox.lnk - c:\users\tiffany\appdata\roaming\dropbox\bin\Dropbox.exe
StartupFolder: c:\users\tiffany\appdata\roaming\micros~1\windows\startm~1\programs\startup\lenovo~1.lnk - c:\swtools\lenovowelcome\LenovoWelcome.cmd
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\blueto~1.lnk - c:\program files\thinkpad\bluetooth software\BTTray.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\vpncli~1.lnk - c:\windows\installer\{7741e8eb-d6f5-4b40-99ec-dd4cf18101eb}\Icon3E5562ED7.ico
mPolicies-system: DisableCAD = 1 (0x1)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\thinkpad\bluetooth software\btsendto_ie.htm
IE: {0045D4BC-5189-4b67-969C-83BB1906C421} - {0FE81B52-73FA-425F-8F06-3F32451AC73F} - c:\program files\lenovo\client security solution\tvtpwm_ie_com.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
LSP: mswsock.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
TCP: DhcpNameServer = 208.59.247.45 208.59.247.46
TCP: Interfaces\{DE764F66-31F0-48FA-907C-27C182FA2322} : DhcpNameServer = 208.59.247.45 208.59.247.46
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg2012\avgpp.dll
Notify: psfus - c:\windows\system32\psqlpwd.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
LSA: Notification Packages = scecli psqlpwd ACGina
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\tiffany\appdata\roaming\mozilla\firefox\profiles\xrdywn8k.default\
FF - prefs.js: browser.startup.homepage - hxxp://en-US.start2.mozilla.com/firefox?client=firefox-a&rls=org.mozilla:en-US:official
FF - component: c:\program files\avg\avg2012\firefox4\components\avgssff4.dll
FF - component: c:\program files\avg\avg2012\firefox4\components\avgssff5.dll
FF - component: c:\program files\avg\avg2012\firefox4\components\avgssff6.dll
FF - component: c:\program files\avg\avg2012\firefox4\components\avgssff7.dll
FF - component: c:\users\tiffany\appdata\roaming\mozilla\firefox\profiles\xrdywn8k.default\extensions\{e0b8c461-f8fb-49b4-8373-fe32e9252800}\platform\winnt_x86-msvc\components\anbar5.dll
FF - component: c:\users\tiffany\appdata\roaming\mozilla\firefox\profiles\xrdywn8k.default\extensions\{e0b8c461-f8fb-49b4-8373-fe32e9252800}\platform\winnt_x86-msvc\components\bnbar6.dll
FF - component: c:\users\tiffany\appdata\roaming\mozilla\firefox\profiles\xrdywn8k.default\extensions\{e0b8c461-f8fb-49b4-8373-fe32e9252800}\platform\winnt_x86-msvc\components\bnbar7.dll
FF - component: c:\users\tiffany\appdata\roaming\mozilla\firefox\profiles\xrdywn8k.default\extensions\{e0b8c461-f8fb-49b4-8373-fe32e9252800}\platform\winnt_x86-msvc\components\enbar.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: AVG Safe Search: {1E73965B-8B48-48be-9C8D-68B920ABC1C4} - c:\program files\avg\avg2012\Firefox4
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: Evernote Web Clipper: {E0B8C461-F8FB-49b4-8373-FE32E9252800} - %profile%\extensions\{E0B8C461-F8FB-49b4-8373-FE32E9252800}
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2011-7-11 23120]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2011-9-13 32592]
R0 TPDIGIMN;TPDIGIMN;c:\windows\system32\drivers\ApsHM86.sys [2007-3-2 19760]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2011-7-11 229840]
R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2011-8-8 40016]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2011-7-11 295248]
R1 lenovo.smi;Lenovo System Interface Driver;c:\windows\system32\drivers\smiif32.sys [2007-2-19 13744]
R2 smihlp;SMI Helper Driver (smihlp);c:\program files\common files\thinkvantage fingerprint software\drivers\smihlp.sys [2007-3-15 11152]
R2 TVT Backup Protection Service;TVT Backup Protection Service;c:\program files\lenovo\rescue and recovery\rrpservice.exe [2007-1-8 573440]
R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [2011-7-11 134736]
R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [2011-7-11 24272]
R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2011-7-11 16720]
R3 BrYNSvc;BrYNSvc;c:\program files\browny02\BrYNSvc.exe [2011-3-2 249856]
R3 TVTI2C;Lenovo SM bus driver;c:\windows\system32\drivers\tvti2c.sys [2006-9-13 35264]
S2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg2012\AVGIDSAgent.exe [2011-9-12 5265248]
S2 avgwd;AVG WatchDog;c:\program files\avg\avg2012\avgwdsvc.exe [2011-8-2 192776]
S2 TPHKSVC;On Screen Display;c:\program files\lenovo\hotkey\TPHKSVC.exe [2007-7-9 57856]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2006-11-2 167936]
S3 CASprint;Sprint Con App Svc;"c:\program files\sprint\sprint smartview\conappssvc.exe" /n "casprint" --> c:\program files\sprint\sprint smartview\ConAppsSvc.exe [?]
S3 PTDUBus;PANTECH UM175 Composite Device Driver ;c:\windows\system32\drivers\PTDUBus.sys [2010-5-1 54416]
S3 PTDUMdm;PANTECH UM175 Drivers;c:\windows\system32\drivers\PTDUMdm.sys [2010-5-1 160272]
S3 PTDUVsp;PANTECH UM175 Diagnostic Port;c:\windows\system32\drivers\PTDUVsp.sys [2010-5-1 160272]
S3 PTDUWFLT;PTDUWWAN Filter Driver;c:\windows\system32\drivers\PTDUWFLT.sys [2010-5-1 11920]
S3 PTDUWWAN;PANTECH UM175 WWAN Driver;c:\windows\system32\drivers\PTDUWWAN.sys [2010-5-1 113680]
S3 SMSIVZAM5;SMSIVZAM5 NDIS Protocol Driver;c:\progra~1\verizo~1\vzacce~1\SMSIVZAM5.SYS [2009-5-25 32408]
S3 tap0801;TAP-Win32 Adapter V8;c:\windows\system32\drivers\tap0801.sys [2006-10-1 26624]
.
=============== Created Last 30 ================
.
2011-10-28 16:58:35 48016 --sha-w- c:\windows\system32\c_75520.nl_
2011-10-28 16:49:01 200976 ----a-w- c:\windows\system32\drivers\tmcomm.sys
2011-10-27 00:40:39 -------- d-----w- c:\windows\system32\Client Security Solution
2011-10-26 16:11:56 -------- d-sh--w- c:\users\tiffany\appdata\local\f1454538
2011-10-09 18:12:23 -------- d-----w- c:\users\tiffany\appdata\roaming\AVG2012
2011-10-09 18:08:28 -------- d-----w- c:\windows\system32\drivers\AVG
2011-10-09 18:08:28 -------- d-----w- c:\programdata\AVG2012
2011-10-09 17:53:10 -------- d-----w- c:\programdata\MFAData
2011-09-29 07:00:39 -------- d-----w- C:\d1bb483374936263c32d
.
==================== Find3M ====================
.
2011-10-28 16:58:21 67072 ----a-w- c:\windows\system32\drivers\cdrom.sys
2011-10-09 17:44:53 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-09-13 10:30:10 32592 ----a-w- c:\windows\system32\drivers\avgrkx86.sys
.
============= FINISH: 13:22:26.46 ===============


One other thing - I tried to follow the "Preparation Guide" instructions, but am having big problems with #8 - GMER. I dowloaded the .exe of the utility you linked to. When I clicked the icon to run, I received a windows error:

[code=auto:0]c:\Users\Tiffany\Desktop\s3b6i6er.exe

Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.

I also am unable to delete the file. There is a weird Windows-looking icon showing on the program icon - it's a small picture of two men. I'm sure this means something, but I don't know what.

Edited by RPMcMurphy, 29 October 2011 - 03:11 PM.
Removed code tags


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#2 RPMcMurphy

RPMcMurphy

    Bleeping *^#@%~


  • Malware Response Team
  • 3,970 posts
  • OFFLINE
  •  
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  • Local time:04:49 PM

Posted 29 October 2011 - 03:18 PM

Hello and welcome. Please follow these guidelines while we work on your PC:
  • Malware removal is a sometimes lengthy and tedious process. Please stick with the thread until Iíve given you the ďAll clear.Ē Absence of symptoms does not mean your machine is clean!
  • Please do not run any scans or install/uninstall any applications without being directed to do so.
  • Please note that the forum is very busy and if I don't hear from you within five days this thread will be closed.
Posted Image Please download DummyCreator.zip and unzip it.
  • Run the tool.
  • Copy and paste the following into the edit box:

    C:\Windows\944063985
  • Press Create button and post the content of the Result.txt.

    Important: Restart the computer.
Posted Image Download TDSSKiller.zip and extract TDSSKiller.exe to your desktop
  • Execute TDSSKiller.exe by doubleclicking on it.
  • Press Start Scan
  • If Malicious objects are found then ensure Cure is selected. Important - If there is no option to "Cure" it is critical that you select "Skip"
  • Then click Continue > Reboot now
  • Once complete, a log will be produced in c:\. It will be named for example, TDSSKiller.2.4.0.0_24.07.2010_13.10.52_log.txt
  • Post that log, please.
Posted Image Download Combofix from either of the links below, and save it to your desktop.

Link 1
Link 2

**Note: It is important that it is saved directly to your desktop**

--------------------------------------------------------------------
IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link
--------------------------------------------------------------------

Double click on ComboFix.exe & follow the prompts.
  • If you have trouble, stop and post back. Do not try to repeatedly run comboFix!
  • When finished, it will produce a report for you.
.
Please include the following in your next post:
  • DummyCreator log
  • TDSSKiller log
  • ComboFix log

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#3 RPMcMurphy

RPMcMurphy

    Bleeping *^#@%~


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Posted 04 November 2011 - 04:47 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

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