Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows Explorer error after installing CD/DVD Writer


  • Please log in to reply
2 replies to this topic

#1 Calum

Calum

  • Members
  • 78 posts
  • OFFLINE
  •  
  • Local time:08:41 PM

Posted 28 October 2011 - 09:08 AM

I have just installed a new DVD/CD Writer into my computer. However, every time I insert a disk into the drive, I get the message "Windows Explorer has encountered a problem and needs to close", followed by "Dr.Watson Postmortem Debugger has encountered a problem and needs to close". Then my computer freezes. My computer runs on Windows XP. Does anyone have an idea what is causing this to happen? Any help is appreciated.

BC AdBot (Login to Remove)

 


#2 Calum

Calum
  • Topic Starter

  • Members
  • 78 posts
  • OFFLINE
  •  
  • Local time:08:41 PM

Posted 28 October 2011 - 11:46 AM

I have noticed the error messages pop up only when "My Computer" folder is open. When I go into the My Computer folder after I have inserted the cd, the error notices don't appear.

Edited by Calum, 28 October 2011 - 11:47 AM.


#3 hamluis

hamluis

    Moderator


  • Moderator
  • 55,883 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:07:41 PM

Posted 29 October 2011 - 02:39 PM

Disconnect the optical drive. Reconnect, ensuring that connections are proper/tight...and jumper setting (if applicable) is correct.

Let's try this.

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html .

Double-click BlueScreenView.exe file.

When autoscan is done (screen comes up), click Edit/Select All...then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content and paste it into your next reply.

Louis




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users