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Windows Explorer error after installing CD/DVD Writer

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#1 Calum


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Posted 28 October 2011 - 09:08 AM

I have just installed a new DVD/CD Writer into my computer. However, every time I insert a disk into the drive, I get the message "Windows Explorer has encountered a problem and needs to close", followed by "Dr.Watson Postmortem Debugger has encountered a problem and needs to close". Then my computer freezes. My computer runs on Windows XP. Does anyone have an idea what is causing this to happen? Any help is appreciated.

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#2 Calum

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Posted 28 October 2011 - 11:46 AM

I have noticed the error messages pop up only when "My Computer" folder is open. When I go into the My Computer folder after I have inserted the cd, the error notices don't appear.

Edited by Calum, 28 October 2011 - 11:47 AM.

#3 hamluis



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Posted 29 October 2011 - 02:39 PM

Disconnect the optical drive. Reconnect, ensuring that connections are proper/tight...and jumper setting (if applicable) is correct.

Let's try this.

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html .

Double-click BlueScreenView.exe file.

When autoscan is done (screen comes up), click Edit/Select All...then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content and paste it into your next reply.


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