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"Zentom System Guard" removed but IE and other pgms not working


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#1 two-zees

two-zees

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Posted 27 October 2011 - 02:37 PM

I was attacked by "Zentom System Guard" 2 days ago and did a manual removal, and also caught and removed Trojan.Win32.Generic.pak!cobra through an Ad-Aware scan. My system is working fine except that I am unable to open Internet Explorer and MalwareBytes. They will not open at all - right away I get the "Internet Explorer {or MalwareByes'} has stopped working..." error box.

Windows updates fail, as does upgrading IE7 to IE8. I downloaded IE8 to a disk and installed it, but same problem. I tried to install Firefox from a disk and I get the same issue when I try to open it.

I've done a system restore. I have restored all IE defaults and disabled all add-ons. I removed all BHO's through HijackThis. I've tried opening the programs in Safe Mode. Still no resolution. I also ran the AVG remover tool, as I had previously uninstalled AVG a few months ago suspecting it had caused other problems.

The only issues I've had up to that point was a Google redirect virus(?) and some random BSOD crashes, both issues have been there for several months. After a million tries I couldn't get rid of the Google redirect problem so I've just been bypassing it by using the "cached" links in Google or copying and pasting url's instead of clicking the direct links. The BSOD crashes are random, the error msgs are always different, and seem to occur mostly when I'm transferring large files (music, videos) to and from my main hard drive and my second hard drive.


.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by Patti at 12:55:41 on 2011-10-27
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.2.1033.18.2815.1891 [GMT -6:00]
.
AV: Lavasoft Ad-Watch Live! Anti-Virus *Disabled/Updated* {9FF26384-70D4-CE6B-3ECB-E759A6A40116}
AV: AVG Anti-Virus Free Edition 2011 *Disabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free Edition 2011 *Disabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Lavasoft Ad-Watch Live! *Disabled/Updated* {24938260-56EE-C1E5-047B-DC2BDD234BAB}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\rundll32.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Acer Arcade Live\Acer HomeMedia Connect\Kernel\DMS\CLMSServer.exe
C:\Acer\Empowering Technology\ePerformance\MemCheck.exe
C:\Acer\Empowering Technology\eDataSecurity\x86\eDSService.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Windows\system32\lxcycoms.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Acer\Empowering Technology\SysMonitor.exe
C:\Acer\Empowering Technology\eDataSecurity\x86\eDSLoader.exe
C:\Windows\System32\rundll32.exe
C:\Windows\System32\nvraidservice.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\ehome\ehmsas.exe
C:\Acer\Empowering Technology\eRecovery\ERAGENT.EXE
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Windows\system32\conime.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Google\Picasa3\Picasa3.exe
C:\Windows\system32\Taskmgr.exe
C:\Users\Patti\Desktop\HijackThis.exe
C:\Windows\notepad.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Windows\System32\svchost.exe -k swprv
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uSearch Bar = Preserve
uStart Page = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=1009&s=1&o=vp32&d=0209&m=aspire_m5641
uDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=1009&s=1&o=vp32&d=0209&m=aspire_m5641
mStart Page = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=1009&s=1&o=vp32&d=0209&m=aspire_m5641
mDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=1009&s=1&o=vp32&d=0209&m=aspire_m5641
TB: Acer eDataSecurity Management: {5cbe3b7c-1e47-477e-a7dd-396db0476e29} - c:\acer\empowering technology\edatasecurity\x86\eDStoolbar.dll
TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [Acer Empowering Technology Monitor] c:\acer\empowering technology\SysMonitor.exe
mRun: [eDataSecurity Loader] c:\acer\empowering technology\edatasecurity\x86\eDSloader.exe
mRun: [PCMMediaSharing] c:\program files\acer arcade live\acer homemedia connect\kernel\dms\PCMMediaSharing.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [Acer Product Registration] "c:\program files\acer registration\ACE1.exe" /startup
mRun: [Acer Assist Launcher] c:\program files\acer assist\launcher.exe
mRun: [eRecoveryService]
mRun: [NVRaidService] c:\windows\system32\nvraidservice.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [CCLite] c:\windows\system32\event agent\ea.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [LXCYCATS] rundll32 c:\windows\system32\spool\drivers\w32x86\3\LXCYtime.dll,_RunDLLEntry@16
mRun: [Malwarebytes' Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
StartupFolder: c:\users\patti\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
StartupFolder: c:\programdata\microsoft\windows\start menu\programs\startup\ASETRES.EXE
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\empowe~1.lnk - c:\acer\empowering technology\eAPLauncher.exe
uPolicies-explorer: HideSCAHealth = 1 (0x1)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
LSP: mswsock.dll
DPF: {1ABA5FAC-1417-422B-BA82-45C35E2C908B} - hxxp://kitchenplanner.ikea.com/CA/Core/Player/2020PlayerAX_IKEA_Win32.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 172.16.1.254
TCP: Interfaces\{4B89E525-B2FE-4E02-B769-D671257BBDE6} : DhcpNameServer = 172.16.1.254
Handler: intu-qt2007 - {026BF40D-BA05-467b-9F1F-AD0D7A3F5F11} - c:\old hard drive\program files\quicktax 2007\ic2007pp.dll
Handler: intu-qt2008 - {05E53CE9-66C8-4a9e-A99F-FDB7A8E7B596} - c:\program files\quicktax 2008\ic2008pp.dll
Handler: intu-qt2009 - {03947252-2355-4e9b-B446-8CCC75C43370} - c:\program files\quicktax 2009\ic2009pp.dll
Handler: intu-tt2010 - {97A0575E-2309-4e75-8509-B1F9390C4DE7} - c:\program files\turbotax 2010\ic2010pp.dll
Notify: Event Agent - CustomEvents.dll
Hosts: 127.0.0.1 www.spywareinfo.com
.
============= SERVICES / DRIVERS ===============
.
R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2011-2-21 64512]
R2 Acer HomeMedia Connect Service;Acer HomeMedia Connect Service;c:\program files\acer arcade live\acer homemedia connect\kernel\dms\CLMSServer.exe [2008-3-16 269448]
R2 lxcy_device;lxcy_device;c:\windows\system32\lxcycoms.exe -service --> c:\windows\system32\lxcycoms.exe -service [?]
R3 NVHDA;Service for NVIDIA High Definition Audio Driver;c:\windows\system32\drivers\nvhda32v.sys [2009-2-1 42528]
R3 seehcri;Sony Ericsson seehcri Device Driver;c:\windows\system32\drivers\seehcri.sys [2010-2-2 27632]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-4-30 136176]
S2 System Event Agent;System Event Agent;c:\windows\system32\event agent\bin\spoolsv .exe [2007-12-8 102400]
S3 ggflt;SEMC USB Flash Driver Filter;c:\windows\system32\drivers\ggflt.sys [2010-8-10 13224]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-4-30 136176]
S3 HauppaugeTVServer;HauppaugeTVServer;c:\progra~1\wintv\HCWTVS~1.EXE [2009-11-11 823296]
S3 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2011-2-19 2152152]
S3 Lavasoft Kernexplorer;Lavasoft helper driver;c:\program files\lavasoft\ad-aware\kernexplorer.sys [2011-2-19 15232]
S3 s0016bus;Sony Ericsson Device 0016 driver (WDM);c:\windows\system32\drivers\s0016bus.sys [2009-6-6 89256]
S3 s0016mdfl;Sony Ericsson Device 0016 USB WMC Modem Filter;c:\windows\system32\drivers\s0016mdfl.sys [2009-6-6 15016]
S3 s0016mdm;Sony Ericsson Device 0016 USB WMC Modem Driver;c:\windows\system32\drivers\s0016mdm.sys [2009-6-6 120744]
S3 s0016mgmt;Sony Ericsson Device 0016 USB WMC Device Management Drivers (WDM);c:\windows\system32\drivers\s0016mgmt.sys [2009-6-6 114216]
S3 s0016nd5;Sony Ericsson Device 0016 USB Ethernet Emulation SEMC0016 (NDIS);c:\windows\system32\drivers\s0016nd5.sys [2009-6-6 25512]
S3 s0016obex;Sony Ericsson Device 0016 USB WMC OBEX Interface;c:\windows\system32\drivers\s0016obex.sys [2009-6-6 110632]
S3 s0016unic;Sony Ericsson Device 0016 USB Ethernet Emulation SEMC0016 (WDM);c:\windows\system32\drivers\s0016unic.sys [2009-6-6 115752]
S3 Sony Ericsson PCCompanion;Sony Ericsson PCCompanion;c:\program files\sony ericsson\sony ericsson pc companion\PCCService.exe [2011-8-19 155344]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2011-10-27 18:46:53 -------- d-----w- c:\program files\Runtime Software
2011-10-27 17:43:33 73728 ----a-w- c:\windows\system32\WOEM_3_2awoem.tmp
2011-10-26 17:23:04 -------- d-sh--w- c:\windows\system32\%APPDATA%
2011-10-26 17:13:25 22216 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-10-26 17:13:25 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-10-25 04:46:58 209920 ----a-w- c:\windows\xmlsvcauth.exe
2011-10-05 16:09:48 83912 ----a-w- C:\mrtstub.exe
2011-10-05 16:09:48 48324552 ----a-w- C:\mrt.exe
.
==================== Find3M ====================
.
2011-08-23 07:11:10 106496 ----a-w- c:\windows\system32\ATL71.DLL
.
=================== ROOTKIT ====================
.
Stealth MBR rootkit/Mebroot/Sinowal/TDL4 detector 0.4.2 by Gmer, http://www.gmer.net
Windows 6.0.6001 Disk: WDC_WD64 rev.01.0 -> Harddisk1\DR1 ->
.
device: opened successfully
user: MBR read successfully
.
Disk trace:
called modules: ntkrnlpa.exe CLASSPNP.SYS disk.sys >>UNKNOWN [0x87D6EEC0]<<
_asm { MOV EAX, [ESP+0x4]; MOV ECX, [EAX+0x28]; PUSH EBP; MOV EBP, [ECX+0x4]; PUSH ESI; MOV ESI, [ESP+0x10]; PUSH EDI; MOV EDI, [ESI+0x60]; MOV AL, [EDI]; CMP AL, 0x16; JNZ 0x36; PUSH ESI; }
1 ntkrnlpa!IofCallDriver[0x822C3FEF] -> \Device\Harddisk1\DR1[0x85BF91B8]
3 CLASSPNP[0x829A3745] -> ntkrnlpa!IofCallDriver[0x822C3FEF] -> [0x87D93530]
\Driver\00001261[0x87D93030] -> IRP_MJ_CREATE -> 0x87D6EEC0
error: Read A device attached to the system is not functioning.
kernel: MBR read successfully
_asm { XOR AX, AX; MOV SS, AX; MOV SP, 0x7c00; STI ; PUSH AX; POP ES; PUSH AX; POP DS; CLD ; MOV SI, 0x7c1b; MOV DI, 0x61b; PUSH AX; PUSH DI; MOV CX, 0x1e5; REP MOVSB ; RETF ; MOV SI, 0x7be; MOV CL, 0x4; CMP [SI], CH; JL 0x2d; JNZ 0x3b; }
detected disk devices:
\Device\0000005b -> \??\SCSI#Disk&Ven_WDC_WD64&Prod_00AAKS-22A7B#4&28799283&0&000000#{53f56307-b6bf-11d0-94f2-00a0c91efb8b} device not found
detected hooks:
user & kernel MBR OK
Warning: possible TDL3 rootkit infection !
.
============= FINISH: 12:57:12.70 ===============

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