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Suspected spyware


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14 replies to this topic

#1 genepoole

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Posted 27 October 2011 - 02:11 PM

I have a Laptop that had a bad overheating problem and the computer repair guy said to fix it I'd have to reinstall vista first, and then the free upgrade to windows 7(HP Pavillion DV7. My usb drives are not working, but everything else seems ok. I deleted something called startup toolbar or something similar that was using way too much processing power. PC sti;; cut off like it was overheating. I disassembled and left out some screws, but had a pro reassemble properly. He said he could access the usb ports with a disk he had. He suggested formatting which I can handle, but would rather avoid,

Attached Files

  • Attached File  DDS.txt   27.76KB   6 downloads


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#2 HelpBot

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Posted 01 November 2011 - 02:15 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

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  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
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We need to see some information about what is happening in your machine. Please perform the following scan again:

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#3 m0le

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Posted 03 November 2011 - 09:01 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.

Please carry out HelpBot's instructions above and we can take it from there.
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#4 genepoole

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Posted 05 November 2011 - 03:16 PM

still same problem, with the addition of the wireless network going out often.
I still have initial vista disks, and also the free upgrade to win 7.

Attached Files

  • Attached File  DDS.zip   7.84KB   1 downloads


#5 m0le

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Posted 05 November 2011 - 05:11 PM

Please run MBAM and SAS

Please download Posted Image Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application or, if you are using Vista, right-click and select Run As Administrator on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
    If MBAM won't update then download and update MBAM on a clean computer then save the rules.ref folder to a memory stick. This file is found here: 'C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware' then transfer it across to the infected computer.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.


Then SAS


Download Superantispyware
  • Load Superantispyware and click the check for updates button.
  • Once the update is finished click the scan your computer button.
  • Check Perform Complete Scan and then next.
  • Superantispyware will now scan your computer and when its finished it will list all the infections it has found.
  • Make sure that they all have a check next to them and press next.
  • Click finish and you will be taken back to the main interface.
  • Click Preferences and then click the statistics/logs tab. Click the dated log and press view log and a text file will appear.
  • Copy and paste the log onto the forum.

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#6 genepoole

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Posted 06 November 2011 - 06:36 PM

Ran both programs and found 2 cases of spyware with mb and 258 with super, computer still doesn't see the usb ports. All still show conflicts in device manager. I did remove the super threats, log does not reflect that.

#7 m0le

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Posted 06 November 2011 - 06:45 PM

Can you post the MBAM log please
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#8 genepoole

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Posted 08 November 2011 - 07:46 PM

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8094

Windows 6.1.7601 Service Pack 1
Internet Explorer 9.0.8112.16421

11/6/2011 11:37:26 AM
mbam-log-2011-11-06 (11-37-26).txt

Scan type: Full scan (C:\|D:\|E:\|)
Objects scanned: 605668
Time elapsed: 3 hour(s), 12 minute(s), 56 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\Windows.old\Users\mike hood\AppData\Roaming\desktopicon\ebayshortcuts.exe (Adware.ADON) -> Quarantined and deleted successfully.

#9 m0le

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Posted 08 November 2011 - 08:21 PM

Please run aswMBR

Please download aswMBR ( 511KB ) to your desktop.
  • Double click the aswMBR.exe icon to run it
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.

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#10 m0le

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Posted 12 November 2011 - 08:39 PM

Hi,

I have not had a reply from you for 3 days. Can you please tell me if you still need help with your computer as I am unable to help other members with their problems while I have your topic still open. The time taken between posts can also change the situation with your PC making it more difficult to help you.

If you like you can PM me.

Thanks,


m0le
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#11 genepoole

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Posted 13 November 2011 - 02:27 PM

aswMBR version 0.9.8.986 Copyright© 2011 AVAST Software
Run date: 2011-11-13 14:22:41
-----------------------------
14:22:41.037 OS Version: Windows x64 6.1.7601 Service Pack 1
14:22:41.037 Number of processors: 2 586 0x301
14:22:41.038 ComputerName: MIKEHOOD-LAPTOP UserName: Mike Hood
14:22:44.068 Initialize success
14:25:03.989 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP2T0L0-4
14:25:04.007 Disk 0 Vendor: ST9500325AS P003HPM1 Size: 476940MB BusType: 11
14:25:06.020 Disk 0 MBR read successfully
14:25:06.032 Disk 0 MBR scan
14:25:06.043 Disk 0 Windows 7 default MBR code
14:25:06.055 Service scanning
14:25:08.894 Modules scanning
14:25:08.908 Disk 0 trace - called modules:
14:25:09.367 ntoskrnl.exe CLASSPNP.SYS disk.sys hpdskflt.sys ataport.SYS PCIIDEX.SYS hal.dll msahci.sys
14:25:09.371 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8007cff060]
14:25:09.378 3 CLASSPNP.SYS[fffff880019c843f] -> nt!IofCallDriver -> [0xfffffa8007cfe640]
14:25:09.384 5 hpdskflt.sys[fffff8800196f189] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP2T0L0-4[0xfffffa8007797060]
14:25:09.388 Scan finished successfully
14:25:49.614 Disk 0 MBR has been saved successfully to "C:\Users\Mike Hood\Desktop\MBR.dat"
14:25:49.625 The log file has been saved successfully to "C:\Users\Mike Hood\Desktop\aswMBR.txt"

#12 m0le

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Posted 13 November 2011 - 02:31 PM

No problems yet. Please run OTL, it's a scanner but it can be used to remove anything we find

  • Download OTL to your desktop.
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Under the Standard Registry box change it to All.
  • Check the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.

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#13 m0le

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Posted 17 November 2011 - 08:59 PM

Hi,

I have not had a reply from you for 5 days. Can you please tell me if you still need help with your computer as I am unable to help other members with their problems while I have your topic still open. The time taken between posts can also change the situation with your PC making it more difficult to help you.

If you like you can PM me.

Thanks,


m0le
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#14 genepoole

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Posted 17 November 2011 - 09:37 PM

Fixed with reimage

#15 m0le

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Posted 18 November 2011 - 05:55 PM

Thanks for letting me know :thumbup2:

-----------------------------------------------

This topic has been closed.

If you're the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
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