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can't connect to internet


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#1 bew1

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Posted 27 October 2011 - 01:58 PM

My computer is a dell dimension e510 service pact 3
I was running AVG free, everything fine. AVG e-mails and
offers update to premium for 1 month trial, now the problems begin.
Avg turned off my security essentials firewall and installed theirs.
About a week later avg would not scan so I called AVG and they wanted
$145.00 to fix problem. Good by. I went to control panel and unistalled
everything AVG. When I open IE a window opens that says avg tool bar
unable to connect to avg application, close window then IE cannot display
webpage. Dianostic: winsock error 10050, 10091. http, ftp connectivity
error 12007. All boxes in lan setting unchecked. Went to safe mode did 2
restores, no luck. R-Kill says windows cannot access device, path or file,
no permission. Mbam-setup Program_ Error_Updating (12007,0,winhttpsendrequest)
Was able to scan with outdated mbam that came back clean
In comand prompt tried netsh int ip reset.log, netsh winsock reset catalog,
netsh winsock provider catalog reset and everytime problem fixed,
restart and nothing can't connect. Tried new one today. In cmd prompt
ipconfig/flush dns, ipconfig/releace message says unable to query host name.
I need help PLEASE bew 1

Edit: Moved topic from Introductions to the more appropriate forum. ~ Animal

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#2 nesrinamb

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Posted 30 October 2011 - 05:32 PM

Get the avg removal tool, as avg usually gets pretty deep into the operating system so use the removal tool to get anything thats left over by the program http://www.avg.com/us-en/utilities usually that solves the problem.

Edited by nesrinamb, 30 October 2011 - 05:32 PM.


#3 bew1

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Posted 03 November 2011 - 12:21 PM

My computer will not recognize avg remover tool.
I'am thinking a xp reinstall. Thanks bew1

#4 nesrinamb

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Posted 03 November 2011 - 02:17 PM

that's odd. Well the avg remover tool should be an "EXE" file. Can you run other programs or is it just the removal tool.

If you cant run other programs I'm thinking you may have a file association problem http://support.microsoft.com/kb/950505

If you really dont have anything that important on the computer a reinstall wouldn't be that bad.




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