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Local Print Spooler Stops


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4 replies to this topic

#1 Jhartgro

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Posted 27 October 2011 - 10:36 AM

I have a customer with a Win7 Pro 32-bit PC that has had a HP Deskjet D2660 on it for 1yr that has been printing. They got a virus and used Malwarebytes to remove it. Now, the printer shows up as needing troubleshooting and will not print. The local print spooler starts, runs about 20 sec. and stops. I have uninstalled and reinstalled the printer. Any suggestions?

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#2 LouisR47

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Posted 27 October 2011 - 03:05 PM

Hello,

I would try a system restore to a time before you had this malware infection.

#3 Jhartgro

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Posted 28 October 2011 - 08:09 AM

I tried this, but system restore had been turned off on this pc, so there are no previous restore points. Also, there was no rescue disc made when the pc was purchased, so I don't have that to fall back on either. I didn't provide them with the PC. It is in a car dealership and is used for manufacturer vehicle diagnostics with wireless tools. So, I was trying to resolve the print spooler issue without having to reinstall windows.

#4 LouisR47

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Posted 28 October 2011 - 01:00 PM

Delete the contents of the following folders

C:\Windows\System32\spool\PRINTERS

C:\Windows\System32\spool\drivers

Unplug your printer restart the computer, then reinstall your printer and see if that works.

#5 Nimblewill

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Posted 28 October 2011 - 04:07 PM

You might want to click the start button and enter Computer Management then click on Services. Scroll down to Print Spooler and be sure it is set to Started and Automatic.




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