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I have a customer with a Win7 Pro 32-bit PC that has had a HP Deskjet D2660 on it for 1yr that has been printing. They got a virus and used Malwarebytes to remove it. Now, the printer shows up as needing troubleshooting and will not print. The local print spooler starts, runs about 20 sec. and stops. I have uninstalled and reinstalled the printer. Any suggestions?
I tried this, but system restore had been turned off on this pc, so there are no previous restore points. Also, there was no rescue disc made when the pc was purchased, so I don't have that to fall back on either. I didn't provide them with the PC. It is in a car dealership and is used for manufacturer vehicle diagnostics with wireless tools. So, I was trying to resolve the print spooler issue without having to reinstall windows.