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Data recovery virus - Failed to save components for the file \System32\(several system32 files). The file is corrupted or unreadable.

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6 replies to this topic

#1 GemFad


  • Members
  • 3 posts
  • Local time:05:23 PM

Posted 27 October 2011 - 10:02 AM

Hi There!

My housemate's laptop has a virus and they asked me to help fix it. By the looks of it they have the "Data Recovery Virus" on their laptop. Ran various virus scans and removed about 200 malicious files, but still no joy. Upon startup several boxes pop up stating:

"Failed to save all the components for the file \System32\0000390c. The file is corrupted or unreadable." Each box has a different sys32 file, including ..em32\00004509 and ..em32\0000767d.

I've ran spybot and SUPERAntiSpyware, both removed a whole load of crap on the laptop but not the damn virus im after!

Also ran Security Check:

Results of screen317's Security Check version 0.99.24

Windows 7 x64 (UAC is enabled)

Internet Explorer 8 Out of date!


Antivirus/Firewall Check:

Windows Firewall Enabled!

Norton 360

WMI entry may not exist for antivirus; attempting automatic update.


Anti-malware/Other Utilities Check:

MVPS Hosts File

Spybot - Search & Destroy

Java™ 6 Update 22

Out of date Java installed!

Adobe Flash Player ( Flash Player Out of Date!

Mozilla Firefox (x86 en-GB..)


Process Check:

objlist.exe by Laurent

Norton ccSvcHst.exe

``````````End of Log````````````

Running a comprehensive virus scan (again) atm, will post SAS results when its done.

Any help with this would be greatly appreciated

BC AdBot (Login to Remove)


#2 GemFad

  • Topic Starter

  • Members
  • 3 posts
  • Local time:05:23 PM

Posted 27 October 2011 - 10:21 AM

SUPERAntiSpyware Scan Log


Generated 10/27/2011 at 04:10 PM

Application Version : 5.0.1134

Core Rules Database Version : 7856

Trace Rules Database Version: 5668

Scan type : Complete Scan

Total Scan Time : 01:16:31

Operating System Information

Windows 7 Home Premium 64-bit (Build 6.01.7600)

UAC Off - Administrator

Memory items scanned : 306

Memory threats detected : 0

Registry items scanned : 71337

Registry threats detected : 0

File items scanned : 225087

File threats detected : 18






Adware.Tracking Cookie
















#3 Orange Blossom

Orange Blossom

    OBleepin Investigator

  • Moderator
  • 37,106 posts
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:12:23 PM

Posted 27 October 2011 - 12:51 PM


Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.

If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


#4 GemFad

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  • Members
  • 3 posts
  • Local time:05:23 PM

Posted 28 October 2011 - 06:26 AM

Thanks! Here are the logs:


DDS (Ver_2011-08-26.01) - NTFSAMD64 MINIMAL

Internet Explorer: 8.0.7600.16385

Run by Lisa at 11:30:25 on 2011-10-28

Microsoft Windows 7 Home Premium 6.1.7600.0.1252.44.1033.18.5883.4761 [GMT 1:00]


AV: Norton 360 *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}

SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

SP: Norton 360 *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}

FW: Norton 360 *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}


============== Running Processes ===============




C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\svchost.exe -k RPCSS

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted

C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE

C:\Windows\system32\svchost.exe -k NetworkService



C:\Windows\System32\svchost.exe -k secsvcs









============== Pseudo HJT Report ===============


uStart Page = hxxp://www.google.co.uk/

uInternet Settings,ProxyOverride = *.local

uURLSearchHooks: H - No File

mWinlogon: Userinit=userinit.exe

BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\yt.dll

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll

BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - C:\Program Files (x86)\Norton 360\Engine\\coIEPlg.dll

BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - C:\Program Files (x86)\Norton 360\Engine\\IPS\IPSBHO.DLL

BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll

BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL

BHO: Bing Bar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll

BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll

BHO: Yontoo Layers: {fd72061e-9fde-484d-a58a-0bab4151cad8} - C:\Program Files (x86)\Yontoo Layers Runtime\YontooIEClient.dll

BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\YTSingleInstance.dll

TB: @C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll,-100: {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll

TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\yt.dll

TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - C:\Program Files (x86)\Norton 360\Engine\\coIEPlg.dll

uRun: [LightScribe Control Panel] C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe -hidden

uRun: [OfficeSyncProcess] "C:\Program Files (x86)\Microsoft Office\Office14\MSOSYNC.EXE"

uRun: [Skype] C:\Users\Lisa\AppData\Roaming\csrss.exe

uRun: [CaraWUvTnSNKfU.exe] C:\ProgramData\CaraWUvTnSNKfU.exe

uRun: [SpybotSD TeaTimer] C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe

uRun: [InstallIQUpdater] "C:\Program Files (x86)\W3i\InstallIQUpdater\InstallIQUpdater.exe" /silent /autorun

mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun

mRun: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume

mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"

mRun: [Easybits Recovery] C:\Program Files (x86)\EasyBits For Kids\ezRecover.exe

mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

mRun: [MossySkySA] "C:\Program Files (x86)\MossySky\bin\\MossySkySA.exe"

mRun: [SwitchBoard] C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe

mRun: [AdobeCS5.5ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS5.5ServiceManager\CS5.5ServiceManager.exe" -launchedbylogin

mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime

mRun: [VirtualCloneDrive] "C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe" /s

mRun: [HPOSD] C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe

mRun: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe

StartupFolder: C:\Users\Lisa\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ONENOT~1.LNK - C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE

mPolicies-explorer: NoActiveDesktop = 1 (0x1)

mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)

mPolicies-explorer: EnableShellExecuteHooks = 1 (0x1)

mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)

mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)

mPolicies-system: EnableUIADesktopToggle = 0 (0x0)

mPolicies-system: HideFastUserSwitching = 0 (0x0)

IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000

IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105

IE: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm

IE: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm

IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm

IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll

IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll

IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab

TCP: Interfaces\{40CE81C3-5C7C-48AC-81ED-B27C490C8343} : DhcpNameServer =

TCP: Interfaces\{40CE81C3-5C7C-48AC-81ED-B27C490C8343}\33130275563747028496C6C60225F61646 : DhcpNameServer =

TCP: Interfaces\{40CE81C3-5C7C-48AC-81ED-B27C490C8343}\D63767 : DhcpNameServer =

Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL

Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll

SEH: EasyBits ShellExecute Hook: {e54729e8-bb3d-4270-9d49-7389ea579090} - C:\Windows\SysWow64\EZUPBH~1.DLL

mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "C:\Program Files (x86)\Common Files\LightScribe\LSRunOnce.exe"

BHO-X64: &Yahoo! Toolbar Helper: {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\yt.dll

BHO-X64: 0x1 - No File

BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

BHO-X64: AcroIEHelperStub - No File

BHO-X64: Spybot-S&D IE Protection: {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll

BHO-X64: Symantec NCO BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine\\coIEPlg.dll

BHO-X64: Symantec NCO BHO - No File

BHO-X64: Symantec Intrusion Prevention: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360\Engine\\IPS\IPSBHO.DLL

BHO-X64: Symantec Intrusion Prevention - No File

BHO-X64: Search Helper: {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll

BHO-X64: Search Helper - No File

BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

BHO-X64: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL

BHO-X64: URLRedirectionBHO - No File

BHO-X64: Bing Bar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll

BHO-X64: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll

BHO-X64: Yontoo Layers: {FD72061E-9FDE-484D-A58A-0BAB4151CAD8} - C:\Program Files (x86)\Yontoo Layers Runtime\YontooIEClient.dll

BHO-X64: Yontoo Layers - No File

BHO-X64: SingleInstance Class: {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\YTSingleInstance.dll

TB-X64: @C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll,-100: {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll

TB-X64: Yahoo! Toolbar: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\yt.dll

TB-X64: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\\coIEPlg.dll

mRun-x64: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun

mRun-x64: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume

mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"

mRun-x64: [Easybits Recovery] C:\Program Files (x86)\EasyBits For Kids\ezRecover.exe

mRun-x64: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

mRun-x64: [MossySkySA] "C:\Program Files (x86)\MossySky\bin\\MossySkySA.exe"

mRun-x64: [SwitchBoard] C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe

mRun-x64: [AdobeCS5.5ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS5.5ServiceManager\CS5.5ServiceManager.exe" -launchedbylogin

mRun-x64: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime

mRun-x64: [VirtualCloneDrive] "C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe" /s

mRun-x64: [HPOSD] C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe

mRun-x64: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe

IE-X64: {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm

SEH-X64: EasyBits ShellExecute Hook: {E54729E8-BB3D-4270-9D49-7389EA579090} - C:\Windows\SysWow64\EZUPBH~1.DLL

Hosts: www.spywareinfo.com


================= FIREFOX ===================


FF - ProfilePath - C:\Users\Lisa\AppData\Roaming\Mozilla\Firefox\Profiles\ozqo89l9.default\

FF - prefs.js: network.proxy.type - 0

FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL

FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL

FF - plugin: C:\Program Files (x86)\Adobe\Reader 9.0\Reader\AIR\nppdf32.dll

FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll

FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\4.0.60831.0\npctrlui.dll

FF - plugin: C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll

FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll

FF - plugin: C:\Windows\SysWOW64\Adobe\Director\np32dsw.dll

FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll


============= SERVICES / DRIVERS ===============


R0 SymDS;Symantec Data Store;C:\Windows\system32\drivers\N360x64\0501000.01D\SYMDS64.SYS --> C:\Windows\system32\drivers\N360x64\0501000.01D\SYMDS64.SYS [?]

R0 SymEFA;Symantec Extended File Attributes;C:\Windows\system32\drivers\N360x64\0501000.01D\SYMEFA64.SYS --> C:\Windows\system32\drivers\N360x64\0501000.01D\SYMEFA64.SYS [?]

R2 !SASCORE;SAS Core Service;C:\Program Files\SUPERAntiSpyware\SASCore64.exe [2011-8-12 140672]

R3 amdiox64;AMD IO Driver;C:\Windows\system32\DRIVERS\amdiox64.sys --> C:\Windows\system32\DRIVERS\amdiox64.sys [?]

R3 usbfilter;AMD USB Filter Driver;C:\Windows\system32\DRIVERS\usbfilter.sys --> C:\Windows\system32\DRIVERS\usbfilter.sys [?]

S1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.2.1\Definitions\BASHDefs\20111014.001\BHDrvx64.sys [2011-10-15 1155704]

S1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.2.1\Definitions\IPSDefs\20111026.030_8b2\IDSviA64.sys [2011-10-27 488568]

S1 SASDIFSV;SASDIFSV;C:\Program Files\SUPERAntiSpyware\sasdifsv64.sys [2011-7-22 14928]

S1 SASKUTIL;SASKUTIL;C:\Program Files\SUPERAntiSpyware\saskutil64.sys [2011-7-12 12368]

S1 SymIRON;Symantec Iron Driver;C:\Windows\system32\drivers\N360x64\0501000.01D\Ironx64.SYS --> C:\Windows\system32\drivers\N360x64\0501000.01D\Ironx64.SYS [?]

S1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\system32\Drivers\N360x64\0501000.01D\SYMNETS.SYS --> C:\Windows\system32\Drivers\N360x64\0501000.01D\SYMNETS.SYS [?]

S1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\system32\DRIVERS\vwififlt.sys --> C:\Windows\system32\DRIVERS\vwififlt.sys [?]

S2 AESTFilters;Andrea ST Filters Service;C:\Program Files\IDT\WDM\AESTSr64.exe [2011-10-19 89600]

S2 AMD External Events Utility;AMD External Events Utility;C:\Windows\system32\atiesrxx.exe --> C:\Windows\system32\atiesrxx.exe [?]

S2 AMD FUEL Service;AMD FUEL Service;C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe [2010-12-10 354304]

S2 AMD Reservation Manager;AMD Reservation Manager;C:\Program Files\ATI Technologies\ATI.ACE\Reservation Manager\AMD Reservation Manager.exe [2010-6-17 194496]

S2 ezSharedSvc;Easybits Services for Windows;C:\Windows\System32\ezSharedSvcHost.exe [2011-1-6 514232]

S2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2011-6-21 85560]

S2 HP Wireless Assistant Service;HP Wireless Assistant Service;C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Service.exe [2010-7-21 103992]

S2 HPClientSvc;HP Client Services;C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe [2010-8-6 291896]

S2 HPDrvMntSvc.exe;HP Quick Synchronization Service;C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe [2011-7-5 227384]

S2 hpsrv;HP Service;C:\Windows\system32\Hpservice.exe --> C:\Windows\system32\Hpservice.exe [?]

S2 HPWMISVC;HPWMISVC;C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [2011-6-14 26680]

S2 IconMan_R;IconMan_R;C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe [2011-10-22 2375168]

S2 N360;Norton 360;C:\Program Files (x86)\Norton 360\Engine\\ccsvchst.exe [2011-10-17 130008]

S2 SBSDWSCService;SBSD Security Center Service;C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe [2011-10-27 1153368]

S3 amdkmdag;amdkmdag;C:\Windows\system32\DRIVERS\atikmdag.sys --> C:\Windows\system32\DRIVERS\atikmdag.sys [?]

S3 amdkmdap;amdkmdap;C:\Windows\system32\DRIVERS\atikmpag.sys --> C:\Windows\system32\DRIVERS\atikmpag.sys [?]

S3 btwampfl;Bluetooth AMP USB Filter;C:\Windows\system32\drivers\btwampfl.sys --> C:\Windows\system32\drivers\btwampfl.sys [?]

S3 btwl2cap;Bluetooth L2CAP Service;C:\Windows\system32\DRIVERS\btwl2cap.sys --> C:\Windows\system32\DRIVERS\btwl2cap.sys [?]

S3 clwvd;CyberLink WebCam Virtual Driver;C:\Windows\system32\DRIVERS\clwvd.sys --> C:\Windows\system32\DRIVERS\clwvd.sys [?]

S3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2011-10-19 136824]

S3 netw5v64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;C:\Windows\system32\DRIVERS\netw5v64.sys --> C:\Windows\system32\DRIVERS\netw5v64.sys [?]

S3 osppsvc;Office Software Protection Platform;C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [2010-1-9 4925184]

S3 RSPCIESTOR;Realtek PCIE CardReader Driver;C:\Windows\system32\DRIVERS\RtsPStor.sys --> C:\Windows\system32\DRIVERS\RtsPStor.sys [?]

S3 RTL8167;Realtek 8167 NT Driver;C:\Windows\system32\DRIVERS\Rt64win7.sys --> C:\Windows\system32\DRIVERS\Rt64win7.sys [?]

S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\system32\DRIVERS\VSTAZL6.SYS --> C:\Windows\system32\DRIVERS\VSTAZL6.SYS [?]

S3 SrvHsfV92;SrvHsfV92;C:\Windows\system32\DRIVERS\VSTDPV6.SYS --> C:\Windows\system32\DRIVERS\VSTDPV6.SYS [?]

S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\system32\DRIVERS\VSTCNXT6.SYS --> C:\Windows\system32\DRIVERS\VSTCNXT6.SYS [?]

S3 SwitchBoard;SwitchBoard;C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe [2010-2-19 517096]

S3 vwifimp;Microsoft Virtual WiFi Miniport Service;C:\Windows\system32\DRIVERS\vwifimp.sys --> C:\Windows\system32\DRIVERS\vwifimp.sys [?]

S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]

S3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;C:\Windows\system32\DRIVERS\yk62x64.sys --> C:\Windows\system32\DRIVERS\yk62x64.sys [?]

S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-23 57184]


=============== Created Last 30 ================


2011-10-27 15:15:14 323472 ----a-w- C:\ProgramData\6DSS92c31Apgjk.exe

2011-10-27 13:40:12 -------- d-----w- C:\Users\Lisa\AppData\Roaming\SUPERAntiSpyware.com

2011-10-27 13:39:55 -------- d-----w- C:\ProgramData\SUPERAntiSpyware.com

2011-10-27 13:39:55 -------- d-----w- C:\Program Files\SUPERAntiSpyware

2011-10-27 12:26:35 -------- d--h--w- C:\ProgramData\Spybot - Search & Destroy

2011-10-27 12:26:35 -------- d-----w- C:\Program Files (x86)\Spybot - Search & Destroy

2011-10-27 11:33:38 398224 ---ha-w- C:\ProgramData\CaraWUvTnSNKfU.exe

2011-10-26 20:46:18 -------- d--h--w- C:\Users\Lisa\AppData\Local\Windows Live

2011-10-26 20:45:57 -------- d--h--w- C:\Users\Lisa\AppData\Local\{E4A6AC5F-2BE0-4A43-AC97-4166A42747D2}

2011-10-26 20:34:58 6144 ----a-w- C:\Program Files\Internet Explorer\iecompat.dll

2011-10-26 20:34:58 6144 ----a-w- C:\Program Files (x86)\Internet Explorer\iecompat.dll

2011-10-22 20:17:06 9888360 ----a-w- C:\Windows\SysWow64\RtsPStorIcon.dll

2011-10-21 14:02:45 2301208 ---ha-w- C:\ProgramData\Microsoft\eHome\Packages\MCEClientUX\UpdateableMarkup-2\markup.dll

2011-10-21 14:01:53 42776 ---ha-w- C:\ProgramData\Microsoft\eHome\Packages\MCEClientUX\dSM-2\StartResources.dll

2011-10-21 14:01:29 710976 ---ha-w- C:\ProgramData\Microsoft\eHome\Packages\MCESpotlight\MCESpotlight-2\SpotlightResources.dll

2011-10-20 21:43:46 74272 ----a-w- C:\Windows\System32\RtNicProp64.dll

2011-10-20 21:43:46 428136 ----a-w- C:\Windows\System32\drivers\Rt64win7.sys

2011-10-19 09:59:03 652288 ------w- C:\Windows\System32\stapi64.dll

2011-10-19 09:58:46 74072 ----a-w- C:\Windows\System32\EEG64A.dll

2011-10-19 09:58:46 426328 ----a-w- C:\Windows\System32\EED64A.dll

2011-10-19 09:58:46 3308376 ----a-w- C:\Windows\System32\EEP64A.dll

2011-10-19 09:58:46 1523712 ----a-w- C:\Windows\System32\IDTNC64.cpl

2011-10-19 09:58:46 136024 ----a-w- C:\Windows\System32\EEL64A.dll

2011-10-19 09:58:46 118104 ----a-w- C:\Windows\System32\EEA64A.dll

2011-10-19 09:57:09 521728 ----a-w- C:\Windows\System32\drivers\stwrt64.sys

2011-10-19 09:57:08 431616 ----a-w- C:\Windows\System32\stcplx64.dll

2011-10-19 09:57:08 1500672 ----a-w- C:\Windows\System32\stapo64.dll

2011-10-19 09:56:55 -------- d-----w- C:\Program Files\IDT

2011-10-17 00:13:35 912504 ----a-w- C:\Windows\System32\drivers\N360x64\0501000.01D\symefa64.sys

2011-10-17 00:13:35 744568 ----a-w- C:\Windows\System32\drivers\N360x64\0501000.01D\srtsp64.sys

2011-10-17 00:13:35 450680 ----a-w- C:\Windows\System32\drivers\N360x64\0501000.01D\symds64.sys

2011-10-17 00:13:35 40568 ----a-w- C:\Windows\System32\drivers\N360x64\0501000.01D\srtspx64.sys

2011-10-17 00:13:35 386168 ----a-w- C:\Windows\System32\drivers\N360x64\0501000.01D\symnets.sys

2011-10-17 00:13:34 171128 ----a-r- C:\Windows\System32\drivers\N360x64\0501000.01D\ironx64.sys

2011-10-17 00:13:14 -------- d-----w- C:\Windows\System32\drivers\N360x64\0501000.01D

2011-10-16 21:03:03 34288 ----a-w- C:\Windows\System32\drivers\GEARAspiWDM.sys

2011-10-16 21:03:01 174200 ----a-w- C:\Windows\System32\drivers\SYMEVENT64x86.SYS

2011-10-16 21:03:01 -------- d-----w- C:\Program Files\Symantec

2011-10-16 21:03:01 -------- d-----w- C:\Program Files\Common Files\Symantec Shared

2011-10-16 21:02:39 125872 ----a-w- C:\Windows\System32\GEARAspi64.dll

2011-10-16 21:02:38 106928 ----a-w- C:\Windows\SysWow64\GEARAspi.dll

2011-10-16 21:02:17 -------- d-----w- C:\Windows\System32\drivers\N360x64

2011-10-16 21:02:12 -------- d-----w- C:\Program Files (x86)\Norton 360

2011-10-16 21:01:19 -------- d-----w- C:\Program Files (x86)\NortonInstaller

2011-10-14 23:13:10 -------- d-----w- C:\Program Files (x86)\W3i

2011-10-11 20:28:57 75776 ----a-w- C:\Windows\SysWow64\psisrndr.ax

2011-10-11 00:38:19 -------- d-----r- C:\Program Files (x86)\Skype

2011-10-07 11:31:07 -------- d-----w- C:\Program Files (x86)\Elaborate Bytes

2011-10-06 00:43:45 -------- d--h--w- C:\ProgramData\{D3B41B92-9BC2-43EB-916A-4FA9E8191837}

2011-10-04 11:12:40 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin7.dll

2011-10-04 11:12:40 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin6.dll

2011-10-04 11:12:40 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin5.dll

2011-10-04 11:12:40 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin4.dll

2011-10-04 11:12:40 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin3.dll

2011-10-04 11:12:40 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin2.dll

2011-10-04 11:12:40 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin.dll

2011-10-04 11:09:50 -------- d--h--w- C:\Users\Lisa\AppData\Local\Apple

2011-10-04 10:38:05 -------- d--h--w- C:\Users\Lisa\AppData\Roaming\StageManager.BD092818F67280F4B42B04877600987F0111B594.1

2011-10-04 10:36:04 -------- d--h--w- C:\Users\Lisa\AppData\Roaming\PACE Anti-Piracy

2011-10-04 10:36:04 -------- d--h--w- C:\Users\Lisa\AppData\Local\PACE Anti-Piracy

2011-10-04 10:36:04 -------- d--h--w- C:\ProgramData\PACE Anti-Piracy

2011-10-03 19:24:20 -------- d--h--w- C:\ProgramData\regid.1986-12.com.adobe

2011-10-03 19:22:00 -------- d-----w- C:\Program Files (x86)\Adobe Story

2011-10-03 18:24:04 -------- d-----w- C:\Program Files (x86)\VideoLAN

2011-10-03 16:53:35 -------- d--h--w- C:\Users\Lisa\AppData\Roaming\com.adobe.downloadassistant.AdobeDownloadAssistant

2011-10-03 16:53:31 -------- d-----w- C:\Program Files (x86)\Adobe Download Assistant

2011-10-03 15:44:19 -------- d--h--w- C:\ProgramData\MossySkySA

2011-10-03 15:44:19 -------- d-----w- C:\Program Files (x86)\MossySky

2011-10-03 14:54:39 -------- d-----w- C:\Program Files (x86)\uTorrent

2011-10-03 14:53:59 -------- d--h--w- C:\Users\Lisa\AppData\Roaming\uTorrent

2011-10-03 14:53:59 -------- d--h--w- C:\Users\Lisa\AppData\Local\uTorrent

2011-10-03 10:22:31 257024 ----a-w- C:\Windows\System32\Spool\prtprocs\x64\hpzppw72.dll

2011-10-01 18:48:39 404640 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl

2011-10-01 18:37:58 -------- d--h--w- C:\Old Games

2011-10-01 18:33:46 -------- d--h--w- C:\Users\Lisa\AppData\Local\DOSBox

2011-10-01 18:31:46 4711 ----a-w- C:\Windows\System32\dmouse.vxd

2011-10-01 18:31:45 -------- d-----w- C:\Program Files\Doom Shareware for Windows 95

2011-10-01 18:29:19 -------- d-----w- C:\Program Files (x86)\DOSBox-0.74

2011-10-01 11:17:40 1135104 ----a-w- C:\Windows\System32\FntCache.dll

2011-10-01 11:17:39 902656 ----a-w- C:\Windows\System32\d2d1.dll

2011-10-01 11:17:39 739840 ----a-w- C:\Windows\SysWow64\d2d1.dll

2011-10-01 11:17:39 1540608 ----a-w- C:\Windows\System32\DWrite.dll

2011-10-01 11:17:39 1074176 ----a-w- C:\Windows\SysWow64\DWrite.dll


==================== Find3M ====================


2011-10-22 20:16:35 337512 ----a-w- C:\Windows\System32\drivers\RtsPStor.sys

2011-10-20 21:43:09 107552 ----a-w- C:\Windows\System32\RTNUninst64.dll

2011-10-19 09:56:18 4642816 ----a-w- C:\Windows\System32\stlang64.dll

2011-10-19 09:56:18 1128448 ----a-w- C:\Windows\sttray64.exe

2011-10-19 09:56:17 220160 ----a-w- C:\Windows\System32\staco64.dll

2011-10-19 09:56:13 90624 ----a-w- C:\Windows\System32\AESTCo64.dll

2011-10-19 09:56:13 68608 ----a-w- C:\Windows\System32\AESTAR64.dll

2011-10-19 09:56:13 442368 ----a-w- C:\Windows\System32\AESTEC64.dll

2011-10-19 09:56:13 162304 ----a-w- C:\Windows\System32\AESTAC64.dll

2011-10-01 03:21:20 1638912 ----a-w- C:\Windows\System32\mshtml.tlb

2011-10-01 02:59:14 1638912 ----a-w- C:\Windows\SysWow64\mshtml.tlb

2011-09-06 03:07:02 3134976 ----a-w- C:\Windows\System32\win32k.sys

2011-08-27 05:40:28 861184 ----a-w- C:\Windows\System32\oleaut32.dll

2011-08-27 05:40:28 331776 ----a-w- C:\Windows\System32\oleacc.dll

2011-08-27 04:43:07 571904 ----a-w- C:\Windows\SysWow64\oleaut32.dll

2011-08-27 04:43:06 233472 ----a-w- C:\Windows\SysWow64\oleacc.dll

2011-08-20 05:45:20 1197568 ----a-w- C:\Windows\System32\wininet.dll

2011-08-20 05:41:16 57856 ----a-w- C:\Windows\System32\licmgr10.dll

2011-08-20 04:38:10 981504 ----a-w- C:\Windows\SysWow64\wininet.dll

2011-08-20 04:35:20 44544 ----a-w- C:\Windows\SysWow64\licmgr10.dll

2011-08-20 04:20:23 482816 ----a-w- C:\Windows\System32\html.iec

2011-08-20 03:26:38 386048 ----a-w- C:\Windows\SysWow64\html.iec

2011-08-17 05:32:24 613888 ----a-w- C:\Windows\System32\psisdecd.dll

2011-08-17 05:27:46 75776 ----a-w- C:\Windows\System32\MSDvbNP.ax

2011-08-17 05:27:46 288256 ----a-w- C:\Windows\System32\MSNP.ax

2011-08-17 05:27:46 108032 ----a-w- C:\Windows\System32\psisrndr.ax

2011-08-17 05:27:46 104960 ----a-w- C:\Windows\System32\Mpeg2Data.ax

2011-08-17 04:26:02 465408 ----a-w- C:\Windows\SysWow64\psisdecd.dll

2011-08-17 04:22:23 72704 ----a-w- C:\Windows\SysWow64\Mpeg2Data.ax

2011-08-17 04:22:23 59904 ----a-w- C:\Windows\SysWow64\MSDvbNP.ax

2011-08-17 04:22:23 204288 ----a-w- C:\Windows\SysWow64\MSNP.ax


============= FINISH: 11:31:04.78 ===============

GMER - http://www.gmer.net

Rootkit scan 2011-10-28 12:17:45

Windows 6.1.7600

Running: gmer.exe

---- Registry - GMER 1.0.15 ----

Reg HKLM\SYSTEM\CurrentControlSet\services\BTHPORT\Parameters\Keys\cc52afa55654

Reg HKLM\SYSTEM\ControlSet002\services\BTHPORT\Parameters\Keys\cc52afa55654 (not active ControlSet)

---- EOF - GMER 1.0.15 ----

Attached Files

#5 HelpBot


    Bleepin' Binary Bot

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Posted 01 November 2011 - 10:05 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:


Posted Image In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/425263 <<< CLICK THIS LINK

If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.


Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.


We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#6 m0le


    Can U Dig It?

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Posted 02 November 2011 - 09:16 PM


Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.


It could be that there is a rootkit here which is making things tough to clear, it could also be that you need to use something with a bit more power - SAS and MBAM are very good tools but they have a limit.

Please run aswMBR and MBRCheck to start

Please download aswMBR ( 511KB ) to your desktop.
  • Double click the aswMBR.exe icon to run it
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.


Please download MBRCheck to your desktop.

1. Double click MBRCheck.exe to run it (Right click and run as Administrator for Vista).
2. It will open a black window, please do not fix anything (if it gives you an option).
3. Exit that window and it will produce a log (MBRCheck_date_time).
4. Please post that log when you reply.
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#7 m0le


    Can U Dig It?

  • Malware Response Team
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  • Local time:05:23 PM

Posted 09 November 2011 - 06:21 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
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