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Windows Update Broken


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#1 Leviethan

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Posted 26 October 2011 - 09:10 PM

I recently noticed that my windows update has not been working since January. (I know, long time not noticing, its been a busy year)

I tried to run windows update and it gave me an error: "errors found code 80246008"

In the help section windows gave it told me to check:
Background Intelligent Transfer Service

It was not in there so i went online and tried the following:

-System restore (didnt fix it)
-System File Checker (found errors but didn't say what was bugged)
-Entered the following:
sc create BITS binpath= "c:\windows\system32\svchost.exe -k netsvcs" start= delayed-auto
(came back with an error saying it failed to launch the service)
-MicrosoftFixit50202 (error'ed out saying BITS Failed to launch at the end)

I dont know what else to try.
I attached a hijackthis log.
Any Suggestions?

Mod Edit: Removed HJT log, not allowed in this forum and is a malware tool which is not designed for troubleshooting system issues not related to malware ~ Hamluis.

Edited by hamluis, 27 October 2011 - 11:52 AM.


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#2 coxchris

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Posted 26 October 2011 - 09:26 PM

Hi Leviethan,

I will try to help you in your windows update button wont respond. You shouldn't have included a High Jack log in this forum but I will help you

Run the following command with admin privileges

1. sfc /scannow this command scans and repair system protected files. when it done try to click the windows update button if it does work you may begin to update the computer if not go to step 2

2. go to http://support.microsoft.com/kb/971058 and click on Microsoft Fix it It will reset your windows update components

Edit: Your error code related to this topic http://windows.microsoft.com/en-US/windows-vista/Windows-Update-error-80246008

Edited by hamluis, 27 October 2011 - 12:00 PM.
PM sent re replying to misplaced log topic.

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#3 Leviethan

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Posted 27 October 2011 - 01:28 PM

I did both steps.. both came back with errors..

1.
The /sfc scannow came back saying it found errors but could not fix them all. I tried to run windows update with no luck.
If you would like the /sfc scannow log i can attach it.

2.
I tried this, it started installing, it got to where it needed "Background Intelligent Transfer Service (BITS)" and it couldn't start it, so error'ed out and I had to stop it.

I also looked at the note, and yes, that is the error i am getting but "Background Intelligent Transfer Service (BITS)" does not show up under services, I did try to do a "fix" to add the entry into the service, but it too will not run because it says it "failed to start" in step 2 of the repair.


I also went to microsofts website and tired their automated fixit tool. It detected problems with Microsoft Windows Update but it couldn't fix them, and wouldnt tell me what was broken about it either.

Is there a way to reinstall the BITS service without formatting? I have seen version of the service for vista but mothing for windows 7. I also looked to see if there were any other software "Packs" that would be able to update or reinstall the BITS but i could not find anything that would install the service back with the associated DLL, OCX, and AX files needed to run Windows update and BITS.

Edited by Leviethan, 27 October 2011 - 05:19 PM.


#4 coxchris

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Posted 27 October 2011 - 06:37 PM

Try these steps:

Link to these sites http://www.google.com/search?q=+fix+the+BITS+Services+in+Window+7&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a

1. http://answers.microsoft.com/en-us/windows/forum/windows_vista-windows_update/background-intelligent-transfer-service-bits-not/c69ba6ad-bf60-4e53-9b7b-f97e9436e529
2. http://www.sevenforums.com/tutorials/113399-windows-update-error-80246008-windows-7-fix.html

In the meantime, you can attach the log of the sfc unity please aware that these the first link will have you run the sfc unity but you can skip it and proceed on with there troubleshooting steps. if all fails you can start a case via email with Microsoft Support.

Was there any Service Packs Install prior to the Windows Update button not working. you can try to manually install windows 7 service pack one but I am afraid of it corrupting your stuff without having back up so I haven't suggested it now.

If you are going ahead with Contacting Support via email by Microsoft. copy this topic link to Microsoft it will help them on their end when you submitted the problem on their form (http://support.microsoft.com/contactus/?ln=en-sg) (this is due so they don't have you doing the same thing over)

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#5 Leviethan

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Posted 27 October 2011 - 07:21 PM

Oh my God.
Oh my God.
Oh my God.

I dont wanat to get TOO overly excited, but I tried everything you had here:
http://www.sevenforums.com/tutorials/113399-windows-update-error-80246008-windows-7-fix.html

And it completely fixed it I think! It is currently downloading updates (28% of 400mb)

If this works then that was the fix!! Thank you so much!!

#6 coxchris

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Posted 27 October 2011 - 09:27 PM

Your welcome I appreciate this post in resolution of the problem

You may have more updates after the 400mb download. Please note some may not install on the first run this is because some of the files have been change or too much write data on the hard drive. Dont be afraid of this. It commonly normal to get some failed updates when downloading a ton of updates. It will install on the next time around.

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#7 Leviethan

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Posted 28 October 2011 - 01:25 PM

Everything installed and it's back to normal! Thanks again! This was the weirdest problem i have encountered.. so far! But now I know the fix! Thanks again!

#8 coxchris

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Posted 29 October 2011 - 01:16 AM

That Error doesn't come up very often.

Your welcome again

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