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trouble connecting to the internet - winsock errors


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#1 Luvbirddogs

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Posted 26 October 2011 - 07:53 PM

I’m having trouble with my internet connections. It is hit and miss, mostly miss. I am set up with a Motorola modem connected to a belkin router. That is wired to the computer having problems. As I use a borrowed laptop, the wireless connections seem to have no trouble at all. It is the same with the Wii Netflix connections; all work fine. I’ve tried browsing in both Firefox and Explorer; same problem. When the computer is first started, or sometimes restarted, it seems to work for a brief time, but then stops responding. It acts like all links are broken in firefox. Explorer just says it is unable to display the webpage. When I run the connection diagnostic, it says that there are problems with the winsock catalogs. This was the log from the last diagnostic attempt.

Last diagnostic run time: 10/25/11 20:47:09
WinSock Diagnostic
WinSock status

info Error attmpting to validate the Winsock base providers: 2
error Not all base service provider entries could be found in the winsock catalog. A reset is needed.
info Redirecting user to support call

Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection, Device=Realtek RTL8139/810x Family Fast Ethernet NIC, MediaType=LAN, SubMediaType=LAN
info Ethernet connection selected
Network adapter status

info Network connection status: Connected

HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn FTP (Passive): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established
warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn HTTPS: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn FTP (Active): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established
warn HTTP: Error 12029 connecting to www.hotmail.com: A connection with the server could not be established
warn HTTPS: Error 12029 connecting to www.passport.net: A connection with the server could not be established
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.


In searching similar topics on this site, I’ve tried some of the recommended fixes I could find and understand, but to no avail. The last was winsockxpfix. Before I do a full reformat of the computer, I’m hoping that someone here will be able to help me out with a fix that works. Thanks.

Owen

Edited by hamluis, 26 October 2011 - 08:55 PM.
Moved from XP to Networking.


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#2 scurvychef

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Posted 28 October 2011 - 09:42 PM

Well it seems that you have confirmed that the problem is not your LAN card because nothing works via Ethernet... so here are some obvious troubleshooting tests you may have already tried:

1: try a different Ethernet cable (the one you have may have a busted optic)
2: bypass the router and connect to the Motorola modem itself. maybe one of the LAN ports is bad on the router (if it has multiple ports, maybe you can plug the router into a different Ethernet port)

#3 Luvbirddogs

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Posted 30 October 2011 - 11:34 PM

Thanks for the post scurvychef. When it comes to computers, I can run programs and follow directions, but am terrible at trouble shooting. I was on the road when I first received your reply, so tried your suggestions immediately upon returning home. The first thing I tried was to plug the modem into a different port on the router, and that seemed to be the fix. I'm up and running again, and am so glad that I didn't jump right to a reformat of the whole thing. I must remember; try the simple fixes first. So glad I posted here and was patient enough to get your reply. Thanks again,
Owen

#4 Luvbirddogs

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Posted 31 October 2011 - 06:10 PM

Ok, so I may have spoken too soon. After the internet working from the fix I tried earlier, For an entire day, today we turned the computer back on and same problem is back. I tried switching ports again; nothing. I went direct from the modem to the computer; nothing. I've switched the cables; nothing. It's not just the browser programs that aren't communicating with the internet, Microsoft Outlook also won't respond. Running the diagnose connection in IE this time gave me this message: "Contact the company that provides you Windows XP Product Support. You can also use another computer to visit online support services on the Microsoft website: http://support.microsoft.com/winxp.

Anthing else I might try? Thank you,

Owen




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