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Comcast Bot Notice


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2 replies to this topic

#1 hdarb

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Posted 26 October 2011 - 07:44 PM

Over the past few weeks I've received a few notices from my ISP, Comcast, stating that they've noticed bot activity from my ip address. I have Avast antivirus, Malware Bytes and Windows Defender running in the background at all times on my system. Each time I received a bot notice I scanned my computer with Avast and MWB, but none of the scans ever turned up anything. Worried that I might be missing something, I also tried the ESET online scanner, Mcafee's Stinger scanner (on the highest setting) and the Sophos rootkit scanner. None of these scans revealed anything malicious.

I finally gave in and called Comcast tech support a few days ago. The tech I spoke with could only tell me that they had recorded about 180 instances of "bot-like activity" coming from my ip over the past month. He wasn't able to tell me what, specifically, the bot-like activity was, but he did try to point me in the right direction. He said my choices were to have the system professionally inspected, ignore the notices, or try to get help from an online forum like bleepingcomputer.com. Hence, this is why I'm here today.

I haven't noticed any unusual activity on my computer or my email accounts. And as I mentioned earlier, none of the scans I've run on my system have turned up anything. Any ideas? My computer is running Windows 7 Home Premium 64-bit.

Thanks,
Brad

Edited by hdarb, 26 October 2011 - 07:46 PM.


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#2 Broni

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Posted 26 October 2011 - 08:52 PM

Welcome aboard Posted Image

After reading your post I'm 99% sure it's another Comcast "crap".
Mind you I consider myself very computer savvy with a lot of experience in security field and guess what....I received one of those Comcast emails several months ago.
That really made me go ballistic and I called them as well.

I asked them to provide me with some kind of proof of my computer being used as a bot and surely enough they couldn't produce anything.
Ultimately I spoke to a supervisor and I asked him to put a note on my account not to ever bother me with any "crystal ball" results unless some proof can be produced.

I mentioned to him that for an average user it can be really scary type of email, so they should be little bit more careful with sending those out.

However, if you want to be not 99%, but 100% sure......

...ask malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

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#3 Orange Blossom

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Posted 27 October 2011 - 12:53 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic425278.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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