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The Desktop Freeze - Stumbling in the Dark


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#1 Robbinsblood

Robbinsblood

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Posted 26 October 2011 - 05:34 PM

As mentioned, I don't want to be a nuisance, but I've come here before and you guys are the only ones I can count on.

Okay, the story so far:

I inherited a sketchy Dell Inspiron laptop from my brother, and even when I first recieved it, it was a real piece of work. From what he has told me, I have surmised that it had a history with viruses and malware prior, specifically one of those malware bugs that pretends to be a mandatory malware removal program, that closes off access to the internet and almost all other programs. Using a renegade friend of his, he managed to 'half-assedly' recover control of the laptop, by removing parts of the malware to the point where it no longer popped up constantly at him, and he could regain connection to the internet...sort of.

The only programs that could access the internet were AOL; internet explorer and other attempted browsers could not seem to connect, as well as Yahoo messenger, updates for programs like Flash Player and anti-virus softwares. Now, my brother is a simple man, so let's overlook the silliness of him still using AOL, and cut to the problem.

I've been in possession of the computer for a few weeks with only a little tinkering and for the most part, it seemed to run okay, if a little slowly. However, as I booted it up the other day, upon loading the Windows desktop, it had a habit of freezing almost immediately, within about 10-15 seconds, which is just enough time for me to attempt to accomplish nothing. I can enter Safe Mode(which I am currently using, through AOL, to get here, ugh) and the system32 command prompt if I have to, but I don't know what path to take to get to the root of this mysterious computer's past and cut out the cancer that is the problem. I've tried Malwarebytes, Spybot, two system restores, and various resets just to try to find a lead, but I got nothin'.

Can anyone help me in the proper protocol to try to salvage this relic? Thank you!

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