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ASInsHelp is not working properly


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5 replies to this topic

#1 joebeaven

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Posted 26 October 2011 - 02:35 PM

Hi,

I just installed TuneUp Utilities 2012. Under "fix problems", it says the following:

"A device is not working properly
Windows reports that the "ASInsHelp" device is not working properly.
Recommended solution to the problem

Use Windows Update to check whether new device drivers are available. Proceed as follows:
Open Device Manager
Search in the device manager for the device whose driver you would like to update and double-click on the device name. You may first have to enable the "Show hidden devices" entry in the "View" menu.
Switch to the Driver tab, click Update driver and follow the instructions
What are the effects of this problem?
This can have the following consequences:
The device may be unusable
The computer may crash often
The computer may go a long time without responding
Computer performance may be very poor"

My computer is having the performance problems listed above, but I can't find "ASInsHelp" in Device Manager. Please can someone suggest how I can correct this problem?

Thanks,
Joe

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#2 Romeo29

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Posted 26 October 2011 - 03:03 PM

Hey Joe :)

AsInsHelp is a tool from ASUS. It is used to update your BIOS (and possibly overclock your CPU) which is not needed in general.
You can ignore it, or you can plug in the ASUS driver CD and look for ASUS AI Suite.

I hope this helps :)

#3 joebeaven

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Posted 27 October 2011 - 05:08 AM

When I put the CD in, I get a message saying it's not compatible with my operating system. I managed to find and install what I think is Windows 7 software for my motherboard (the filename was 15.35_nforce_win7_64bit_international_whql.exe), but I still get the same problem reported in TuneUp Utilities.

If AsInsHelp isn't required, is it possible to remove or disable it?

Thanks for your help,
Joe

#4 Romeo29

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Posted 27 October 2011 - 12:03 PM

To disable it -
- Click on Start Menu. Type device manager and press enter. This would open Device Manager.
- In the device manager window, select View -> Show Hidden Devices from the menu.
- Under Non-Plug and Play Drivers category, you would find your ASInsHelp
- Double-click on it. Select Driver tab. Choose Startup Type to Disabled
- Click OK and restart.

#5 joebeaven

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Posted 28 October 2011 - 05:19 AM

Thanks, Romeo29. It's turned off now.

#6 hamluis

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Posted 28 October 2011 - 02:58 PM

FWIW:

Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons:
  • Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

    The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.
  • Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.
  • Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.
  • Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.
  • The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".

Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.
Louis




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