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#1 hlnc

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Posted 25 October 2011 - 08:50 PM

After removing "system restore" virus, I am unable to find most of the files I had in "programs". I have tried the "unhide", which helped me to get the programs I have now, but that is only a small part of what I had. I have nothing in my "system tools". I also did manage to find the system restore, and though I managed to restore, it did not help. Thanking in advance for any help.

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#2 Orange Blossom

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Posted 26 October 2011 - 11:42 AM

Hello,

AS you were already instructed here: http://www.bleepingcomputer.com/forums/topic423986.html please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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