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Definitely hijacked!


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#1 stbry

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Posted 25 October 2011 - 07:02 PM

Windows XP Pro SP3 system with IE8, FF3.623. Whichever browser I use, hijack takes over and sends me through their portal. I can't find certain sites - useful tools Ad-Aware, Spybot, etc. I did get those (downloaded on other computer and flash drive install, but they can't get rid of the hijack for more than a day).

I need help! HiJackThis log attached.

Attached Files


Edited by Budapest, 25 October 2011 - 07:06 PM.
Moved from XP ~Budapest


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#2 HelpBot

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Posted 30 October 2011 - 07:05 PM

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We need to see some information about what is happening in your machine. Please perform the following scan again:

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Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

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#3 Casey_boy

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Posted 31 October 2011 - 08:17 AM

Hi,

My name is Casey and I will be helping you with your malware problems.

Whilst I research the problems in your logs, it is very important that you do not make any changes to this PC. Specifically, do not run any further malware removal tools or try to remove anything yourself.

You may wish to "Watch Topic" so that you are immediately informed of any replies I make. I also ask that you reply to my posts within 5 days else your topic will be closed as stale.

Throughout the removal process, if you have any questions then you should ask them. If you are unsure of my instructions or something does not go as planned - then please tell me. Conversely, it is also important that you answer any questions I have and that you keep me updated on the state of the PC.

Regards,

Casey

If I have been helping you and I do not reply within 48hours, feel free to send me a PM.


* My Website * Am I Infected? * Malware Removal Help * If you'd like to say thanks *


#4 Casey_boy

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Posted 31 October 2011 - 08:29 AM

Hi,

:step1: Please download the following tool on the clean PC and insert the flash drive used to transfer things to the infected PC when prompted:

Please download Flash_Disinfector.exe by sUBs and save it to your desktop.
  • Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
  • The utility may ask you to insert your flash drive and/or other removable drives. Please do so and allow the utility to clean up those drives as well.
  • Hold down the Shift key when inserting the drive until Windows detects it to keep autorun.inf from executing if it is present.
  • Wait until it has finished scanning and then exit the program.
  • Reboot your computer when done.
Note: As part of its routine, Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive that was plugged in when you ran it. Do not delete this folder...it will help protect your drives from future infection by keeping the autorun file from being installed on the root drive and running other malicious files.


:step2: Now, download the following tools to the clean PC, save them on your flash drive and run them on your infected PC.

TDSSKiller
  • Download TDSSKiller.exe and save it to your desktop.
  • Double-click TDSSKiller.exe to run it.
  • Under "Objects to scan" ensure both "Services and Drivers" and "Boot Sectors" are checked.
  • Click Start scan and allow it to scan for Malicious objects.
    • If malicious objects are found, the default action will be Cure, ensure Cure is selected then click Continue.
    • If suspicious objects are detected, the default action will be Skip, ensure Skip is selected then click Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now and allow the computer to reboot.
  • A log will be created on your root (usually C:) drive. The log is like UtilityName.Version_Date_Time_log.txt.
    for example, C:\TDSSKiller.2.4.1.2_20.04.2010_15.31.43_log.txt
  • If no reboot is required, click on Report. A log file should appear.
  • Please post the contents of the logfile in your next reply


ComboFix
Please visit this webpage for download links, and instructions for running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix. If you are prompted to install the Recovery Console, then please do so.

Please include the C:\ComboFix.txt in your next reply for further review.

Note: If you have trouble running ComboFix, then please rename ComboFix.exe to Caseyboy.exe and re-run.


Casey

If I have been helping you and I do not reply within 48hours, feel free to send me a PM.


* My Website * Am I Infected? * Malware Removal Help * If you'd like to say thanks *


#5 Casey_boy

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Posted 03 November 2011 - 06:31 AM

Hi,

This is a 3 day bump.

Hopefully you're still with us but please be aware that if there is no reply within two days, then this topic will be closed as stale.

Casey

If I have been helping you and I do not reply within 48hours, feel free to send me a PM.


* My Website * Am I Infected? * Malware Removal Help * If you'd like to say thanks *


#6 stbry

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Posted 03 November 2011 - 09:14 AM

Attached is more info

Attached Files



#7 Casey_boy

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Posted 03 November 2011 - 09:39 AM

How's the PC running? Are you still being redirected?

If I have been helping you and I do not reply within 48hours, feel free to send me a PM.


* My Website * Am I Infected? * Malware Removal Help * If you'd like to say thanks *


#8 stbry

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Posted 03 November 2011 - 01:28 PM

Not redirecting but running too slowly.

#9 Casey_boy

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Posted 03 November 2011 - 02:12 PM

Hi

:step1: Please visit the online Jotti Virus Scanner Posted Image<--link
  • Browse to the following filepath:

    c:\windows\system32\drivers\crvn.sys

  • Click on the Posted Image button.
    The scanner will check the file with various AV companies.
  • Copy and paste the results box into a reply to this thread.

:step2: We need to create an OTL Report
  • Please download OTL from here
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
  • OTL.txt <-- Will be opened
  • Extra.txt <-- Will be minimized

Casey

If I have been helping you and I do not reply within 48hours, feel free to send me a PM.


* My Website * Am I Infected? * Malware Removal Help * If you'd like to say thanks *


#10 Casey_boy

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Posted 06 November 2011 - 10:17 AM

Hi,

This is a 3 day bump.

Hopefully you're still with us but please be aware that if there is no reply within two days, then this topic will be closed as stale.

Casey

If I have been helping you and I do not reply within 48hours, feel free to send me a PM.


* My Website * Am I Infected? * Malware Removal Help * If you'd like to say thanks *


#11 Casey_boy

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Posted 08 November 2011 - 03:00 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

If I have been helping you and I do not reply within 48hours, feel free to send me a PM.


* My Website * Am I Infected? * Malware Removal Help * If you'd like to say thanks *





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