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Firefox redirect


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3 replies to this topic

#1 fishinengineer

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Posted 25 October 2011 - 12:49 PM

Good Day folks at Bleeping Computer, appreciate your expertise and assistance.
I'm running Firefox on a Windows 7 Dell laptop computer. After an item is typed into the search box a google results page/pages is displayed normally. Most times one of the links is chosen the result is directed to a site other than that requested. (usually a page full of advertisements) Yesterday while on the internet, Firefox shut down instantly without warning, this may have been the point where the redirects started. I ran Malwarebytes once yesterday (full scan) and once today (quick scan). The full scan returned three files infected and deleted, the quick scan found and deleted one item. Svchost.exe(Trojan.Agent) appeared both days. The condition however continues unabated. About two weeks ago the computer was infected with AV Guard online, this was successfully removed with your help and the use of Malwarebytes.

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#2 boopme

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Posted 25 October 2011 - 06:01 PM

Hello and welcome. Lets see what these say.

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.


Please follow our Removal Guide here How to remove Google Redirects. You will move to the Automated Removal Instructions

If it finds something make sure Cure is selected
Next click Continue then Reboot now
A log file should be created on your C: drive named "TDSSKiller.txt" please copy and paste the contents in your next reply.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 fishinengineer

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Posted 28 October 2011 - 08:24 AM

Hello Boopme, I followed all your instructions yesterday. While I was composing a message to this forum and pasting all the results from the various diagnostics, my computer shut down. When it restarted the desktop was gutted. Looking in explorer showed nothing, my C drive was listed as having content but none of it could be seen. I had very little data on this computer so decided to perform a full format back to original. All is well now, appreciate your time and effort. Thanks, Frank.

#4 boopme

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Posted 28 October 2011 - 02:18 PM

This infection family will also hide all the files on your computer from being seen. To make your files visible again, please download the following program to your desktop:

Unhide.exe

Once the program has been downloaded, double-click on the Unhide.exe icon on your desktop and allow the program to run. This program will remove the +H, or hidden, attribute from all the files on your hard drives. If there are any files that were purposely hidden by you, you will need to hide them again after this tool is run.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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