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Black screen uable to boot safe mode


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3 replies to this topic

#1 sam764

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Posted 25 October 2011 - 11:18 AM

Win 7 OS 64 bit

Mistakenly run winupd.exe thinking it was legit after long zonealarm extreme security update and notice to reboot.

winupd.exe. upon restart then black screen

CD disabled even when set to boot first in bios so can't access it to run Kaspersky or Dr Web md as files 'aren't supported" even from DOS prompt under recovery.

system restore accessed and run 4x without success--error 0x8000ffff

system start up recovery says OS started without error

drive letters have been changed c:win7 (system) is now d:files
d:Data is now e:data

All dir appear to be intact but have over 10GB of business CAD files that were not backed up as Win7 did not recognize my ExtHD. was working on that problem when crash

Be happy to answer any questions that I've missed in above

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#2 JSntgRvr

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Posted 25 October 2011 - 02:31 PM

:welcome:

Lets give it a try. You will need a USB (Flash) pendrive.

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.
For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Click on Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the flash drive. Please copy and paste it to your reply.

No request for help throughout private messaging will be attended.

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#3 boopme

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Posted 25 October 2011 - 02:38 PM

Hello, just letting you know I moved this topic to Here in the Virus, Trojan, Spyware, and Malware Removal Logs forum where it will stay.

Please remember to click the Watch Topic button at the top right and select Immediate Notification so you do not miss any replies now that you were moved.
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#4 JSntgRvr

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Posted 10 November 2011 - 05:29 PM

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

No request for help throughout private messaging will be attended.

If I have helped you, consider making a donation to help me continue the fight against Malware!
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