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Unable to launch anything, Windows Vista 64bit


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6 replies to this topic

#1 tallguynscc

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Posted 24 October 2011 - 07:39 PM

About a week ago this issue started happening. I mistyped an address for work, and brought me to one with a popup (the usual saying You Won! etc and so forth.... After closing that down, and trying to restart Firefox, it would open but not connect to the network. After doing the basic troubleshooting, and eventually restarting the computer, I was unable to open anything.

When attempting to open anything on the desktop, it would show the loading circle for a few moments (as always) but no window would ever come up. Checking the task manager, no programs were shown to be running. I am also having issues even opening up the start menu (clicking it, windows key, nothing works). When clicking the start menu, the same loading circle comes up and stays for awhile and after about 2+ minutes loads, but doesn't show any of the programs/search bar/etc that you would normally see.

If I attempt to double-click anything else while loading circle is up, the entire desktop fades (such as a window would when it goes to Not Responding). I can't even right click on the desktop without the loading circle coming up.

I am able to start the computer in safe mode, and can connect/browse the network with no problems. Programs open fine in safe mode, start menu is good, etc.

I've ran a few anti-virus programs (Malwarebytes, Avira, and Microsoft Security Essentials), but out of the 3 full scans the only one that found something was Avira.
It found TR/Agent.118784.CN Trojan located in C:\Program Files (x86)\GameBox\Uninstall.exe. After attempting to quaratine, and rebooting the computer, still unable to do anything on normal mode for the computer.


There is one other odd thing I noticed, when right clicking a normal program (say Malwarebytes) in safe mode or normal mode, I see an odd option. There's a fourth option that says start, in all lower case. The options when right-clicking are: Open, Open file location, Run as administrator, and then start. Perhaps I've never noticied it before, but it definitely stood out when right clicking the program.


SPECS
Studio XPS 435 MT
Windows Vista 64-bit, SP2

If there's anything else, or something needs to be more descriptive, just ask and I'll do my best to figure it out.



Thanks a bunch.

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#2 Broni

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Posted 24 October 2011 - 07:48 PM

Welcome aboard Posted Image

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 tallguynscc

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Posted 24 October 2011 - 09:29 PM

The initial scan, in safe mode, found no changes to my system (forgive me if not the exact wording). The log had nothing in it (opened it up to verify, was blank)
I'm going to try and run again in normal mode, if unable to going to try again in safe mode to be sure. I made sure nothing was running, and firewall/anti virus was off (disconnected from the network while the scan was going).

Will update as soon as I can.

Edited by tallguynscc, 24 October 2011 - 09:29 PM.


#4 Broni

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Posted 24 October 2011 - 09:31 PM

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan:
Posted Image

On completion of the scan click "Save log", save it to your desktop and post in your next reply:
Posted Image

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#5 tallguynscc

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Posted 24 October 2011 - 10:55 PM

(All of the scans below done in Safe Mode)

To repeat from earlier. The GMER scan comes up with "GMER hasn't found any system modification"

Also, after downloading/updating aswMBR I ran it. Within 5 seconds of pressing the scan option I receive a Blue Screen of Death. Tried multiple times, same error/BSoD.

Drive_IRQL_Not_Less or Equal
0x000000D1 (0x0000000000000428 0x0000000000000002 0x0000000000000001 0xFFFFFA60007D8EE8)

ataport.sys_Address FFFFFA6007D8EE8 base at FFFFF16007D000 date stamp 49e02be1.

I will attempt to run both scans in normal mode (if I can get it to run), tomorrow.

Edited by tallguynscc, 24 October 2011 - 10:55 PM.


#6 Broni

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Posted 24 October 2011 - 10:56 PM

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

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#7 Orange Blossom

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Posted 26 October 2011 - 11:26 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic425173.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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