Posted 24 October 2011 - 07:39 PM
About a week ago this issue started happening. I mistyped an address for work, and brought me to one with a popup (the usual saying You Won! etc and so forth.... After closing that down, and trying to restart Firefox, it would open but not connect to the network. After doing the basic troubleshooting, and eventually restarting the computer, I was unable to open anything.
When attempting to open anything on the desktop, it would show the loading circle for a few moments (as always) but no window would ever come up. Checking the task manager, no programs were shown to be running. I am also having issues even opening up the start menu (clicking it, windows key, nothing works). When clicking the start menu, the same loading circle comes up and stays for awhile and after about 2+ minutes loads, but doesn't show any of the programs/search bar/etc that you would normally see.
If I attempt to double-click anything else while loading circle is up, the entire desktop fades (such as a window would when it goes to Not Responding). I can't even right click on the desktop without the loading circle coming up.
I am able to start the computer in safe mode, and can connect/browse the network with no problems. Programs open fine in safe mode, start menu is good, etc.
I've ran a few anti-virus programs (Malwarebytes, Avira, and Microsoft Security Essentials), but out of the 3 full scans the only one that found something was Avira.
It found TR/Agent.118784.CN Trojan located in C:\Program Files (x86)\GameBox\Uninstall.exe. After attempting to quaratine, and rebooting the computer, still unable to do anything on normal mode for the computer.
There is one other odd thing I noticed, when right clicking a normal program (say Malwarebytes) in safe mode or normal mode, I see an odd option. There's a fourth option that says start, in all lower case. The options when right-clicking are: Open, Open file location, Run as administrator, and then start. Perhaps I've never noticied it before, but it definitely stood out when right clicking the program.
Studio XPS 435 MT
Windows Vista 64-bit, SP2
If there's anything else, or something needs to be more descriptive, just ask and I'll do my best to figure it out.
Thanks a bunch.