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Can't fix System Infected: Tidserv Activity 2 but Norton Full scan runs fine


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4 replies to this topic

#1 brocklebank

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Posted 24 October 2011 - 06:21 PM

Hi,
A message pops up "System Infected: Tidserv Activity 2 Manual removal needed." from Norton Anti Virus.

I am running XP Pro on a PC, all latest authentic software, Service pack 3, with all updates enabled.

I followed the Norton security message instructions to manually remove the infection....I disabled System Restore, downloaded the FixTDSS.exe and ran it. It said it could not find the infection.

I ran a full system scan which came back clean.

The message "System Infected: Tidserv Activity 2 Manual removal needed." keeps coming up. I have switched off my PC as i am afraid the infection may worsen.... and am using my wife's laptop.

Any advice or suggestions on what i could do?

Thanks,
Dave

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#2 Broni

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Posted 24 October 2011 - 07:53 PM

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

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#3 brocklebank

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Posted 25 October 2011 - 07:26 AM

Hi Broni,
I followed the instructions abourt getting started and downloaded the DDS and GMER programs. DDS ran fine, but both times i tried to run GMER the pc hung on a blue screen.

I will open a new thread in the correct place you sugested, and I will post the log file from DDS.

However at this stage i think i am safer to do a re-instal of XP Pro and format the disk while doing so. I have program files and windows on C drive and My Documents etc of F: drive (also backup to external drive) so hopefully this will make re-instal easier.

Never done this before and PC is 3 years old so a lot of programs installed. Fingers crossed ;-)

Thank you for your prompt reply.

Best Wishes,
Dave

Crash blue screen

A problem has been detected and windows has shutdown to prevent damage toi your computer.

Page_fault_in_nonpaged_area

STOP: 0x00000050 (0xB13F90000, 0x00000000, 0x8053A5E3, 0x000000000 )

Ipsec.sys address B13F9000 base at B13E8000, DateStamp 48025cce


2nd time
Page_fault_in_nonpaged_area

STOP: 0x00000050 (0xB1402000, , 0x00000000, 0x8053A5E3, 0x000000000 )

Ipsec.sys address B1402000 base at B13F1000, DateStamp 48025cce

#4 Broni

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Posted 25 October 2011 - 06:45 PM

You need to create new topic in malware removal forum and state your issues there.

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#5 Orange Blossom

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Posted 26 October 2011 - 11:57 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic425065.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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