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"Windows can't ck. for updates"--caused by infection?


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71 replies to this topic

#1 dreamcatcherco

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Posted 24 October 2011 - 01:44 PM

boopme--Per your directions I am posting DDS & ComboFix. Is this all you need? Thanks so much for your assistance.
I have questions about what I am seeing here--don't know how to read this so not sure if its saying what I think it might be saying. Do you see malware? This got my attention: "The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume HP". I did run ck-disk & I thought it was saying everything was checking out. Are there further steps I need to take? Other questions: 1. C:\Program Files\IObit\IObit Malware Fighter\IMFsrv.exe --this should not be running all the time--is it? I intended for this to be run manually. Kaspersky Internet Security is running & should be monitoring the system all the time. 2. C:\Program Files\IObit\Advanced SystemCare 4\ASCService.exe should not be running—run it manually. The monitor is ok to run—does that mean this has to run also? 3. How do I figure out what this is? TB: {724D43A0-0D85-11D4-9908-00400523E39A} - No File 4. Don’t need driver for these on my system--tried to remove all remnants. Does this mean they are still on there?:
S4 Cleaner_Validator;COMODO System - Cleaner Service; [x]
S4 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service; [x]
5. Epson All in One: Printer not working—but does this mean I should still be able to scan & fax with this machine-which is what I intended? Haven’t been able to do so yet—something isn’t right.:
Epson Event Manager
Epson FAX Utility
Epson PC-FAX Driver
EPSON Scan
EPSON WorkForce 610 Series Printer Uninstall
6. Can I delete Java Auto updater w/o impairing my ability to manually update java?

Attached Files



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#2 HelpBot

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Posted 29 October 2011 - 01:45 PM

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#3 dreamcatcherco

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Posted 04 November 2011 - 05:00 PM

Still need help. Am re-posting original post explaining the situation. Epson All in One now fixed & doesn't have anything to do with this. Please let me know if I didn't do this correctly or you need more info--not sure I did the logs the way you would like to have them. Here is re-post:

Posted 22 October 2011 - 09:59 PM
What am I missing here? I am using Windows Vista (pre-loaded--have no disk) 32 bit on an HP. It is one of 2 computers on a home network. I think SP 2 is on system along with all updates until last couple months when computer has been saying it can't update Windows due to Error 80070422. When you look in the "updates installed" section, it says there are no installed updates. But I tried to install Sp 1, got a message that it was already installed. I'm using Kaspersky Internet Security. Malwarebytes full scan revealed a trojan, but Housecall online scan subsequently showed no infection. I think I have done the steps to correct that I'm seeing online--like trying to manually download (didn't work); autorun or delay needed processes; looked in the registry for: PendingXmldentifier, NextQueueEntryIndex, & AdvancedInstallersNeedResolving--can't find. Run>regedit>HMKEY Local Machine>Software>Policies>Microsoft>Windows>Windows Updater doesn't exist either. Can't do system restore--doesn't go back far enough to fix problem. In this same discussion I was using as reference someone said: "I downloaded combofix from bleepingcomputer.com and followed the directions closely as directed and now, the updates from Microsoft are downloading and installing." So I must confess I did that too. THEN, too late, I started consulting the forums at Bleeping Computer where I saw DON'T do that unless someone requests the info. So I do have that info. I'm not seeing what looks to me like a trojan--but I'm not liking some other things I'm seeing. Tried to completely uninstall Symantec, Comodo, and Google Tool Bar & I think maybe this is saying there are remnants of those files remaining. Also I'm NOT seeing Epson All in One printer entries & I also need to figure out why the All in One isn't working after I installed a Lexmark network laser printer. But that's another issue. I probably have done something stupid in terms of the way the cables are hooked up or something, although I don't know what that is right now! I ran a program from Major Geeks that is specifically supposed to fix Update errors & the HP is still not updating. Please help--I have no clue. Would appreciate step by step instructions if you can think of a strategy or a way to diagnose the problem. Thanks so much for any help you can give.

Attached Files


Edited by Orange Blossom, 04 November 2011 - 05:06 PM.
Merged topics and reopened. ~ OB


#4 etavares

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Posted 05 November 2011 - 06:25 AM

Hello, dreamcatcherco.
My name is etavares and I will be helping you with this log.

Here are some guidelines to ensure we are able to get your machine back under your control.

  • Please do not run any unsupervised scans, fixes, etc. We can work against each other and end up in a worse place.
  • Please subscribe to this topic if you have not already done so. Please check back just in case, as the email system can fail at times.
  • Just because your machine is running better does not mean it is completely cleaned. Please wait for the 'all clear' from me to say when we are done.
  • Please reply within 3 days to be fair to other people asking for help.
  • When in doubt, please stop and ask first. There's no harm in asking questions!

Registry Cleaner Warning


I also see that you have a registry cleaner installed (in your case Wise Registry Cleaner). Here at BC, we do not recommend using registry cleaners. If you do use it, make sure to use a tool like ERUNT to back up your registry first. Merely backing it up yourself via regedit wont' help you if you can't boot up as a result!

See here for more information:
http://www.bleepingcomputer.com/forums/index.php?showtopic=238799&st=0&p=1326578&#entry1326578

Registry Cleaner Warning


I also see that you have a Ccleaner installed. It is a great tool that I use. However, be careful of the registry cleaning functionality (versus file cleaning), Here at BC, we do not recommend using registry cleaners as they don't speed up your computer and they can do more harm than good if they remove a legitimate entry. If you do use it, make sure to use a tool like ERUNT to back up your registry first. Merely backing it up yourself via regedit wont' help you if you can't boot up as a result!

See here for more information:
http://www.bleepingcomputer.com/forums/index.php?showtopic=238799&st=0&p=1326578&#entry1326578











Step 1

I see you have IOBit installed on your computer. This is a known rogue antivirus that steals definitions from legitimate antiviruses. Please read about it here. Before I can help you, I need you to uninstall IOBit via Add/Remove Programs.


Step 2


This (TB: {724D43A0-0D85-11D4-9908-00400523E39A} - No File) is an orphaned registry entry from AI Roboform.


YOu shouldn't delete the Java AutoUpdater, but you can disable it from running. THat being said, I strongly recommend against it as Java is often updated to close published security holes. Not having the latest version installed means that you are at a much greater risk of picking up a virus.

Also, those file errors are serious. Even though CHKDSK ran clean, that does suggest potential hard drive failure. YOu may want to consider replacing it; or at least ensuring you have a current backup.



Step 3

Please download aswMBR ( 511KB ) to your desktop.
  • Double click the aswMBR.exe icon to run it
  • It gives you the option to add the latest Avast definitions and recommends you do so. Ignore it and click No as it may crash your system or hang up and we don't need that info.
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.

Note: aswMBR will save MBR.dat to your desktop. Do NOT delete it until I tell you your computer is clean. It is a backup of your MBR that we may need later.



Step 4

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

etavares

Edited by etavares, 05 November 2011 - 06:26 AM.


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#5 dreamcatcherco

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Posted 05 November 2011 - 10:33 AM

Thanks so much for your reply! I uninstalled Iobit anti-Maleware. And installed ERUNT. Can "TB: {724D43A0-0D85-11D4-9908-00400523E39A} - No File" be manually deleted if I go into the registry? I ran Malewarebytes on before I sent the most recent logs (attached to last e-mail)--have it on my system. Found 3 infected files. (still have same Unable to update error.) I am attaching Malewarebytes log I just ran along with aswMBR log.

Attached Files



#6 etavares

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Posted 05 November 2011 - 02:42 PM

Hello, dreamcatcherco.

We'll delete that entry in a bit. Contrary to what the 'tune up' or 'registry cleaner' software companies claim, they don't do any harm. Still, I like a clean house too so we'll remove it here in a bit. Given the issues and that MBAM did detect something earlier, let's bring out the big guns. You already ran Combofix, but please delete your copy and follow the instructions below to download the most up to date version. Make sure to rename it.



Next, please download ComboFix from one of these locations:
* IMPORTANT !!! Save ComboFix.exe to your Desktop as etavaresCF.exe
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on etavaresCF.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


Posted Image
Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply, along with any symptoms that are present after it runs.

Note: After running Combofix, you may receive an error about "illegal operation on a registry key that has been marked for deletion." If you receive this error, please reboot and it should disappear.

etavares

Edited by etavares, 05 November 2011 - 02:42 PM.


If I don't respond within 2 days, please feel free to PM me.
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#7 dreamcatcherco

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Posted 05 November 2011 - 08:03 PM

I did a new ComboFix run w/ log, but I may have not done it as you wanted it. It wasn't downloaded to the desktop--so I think it was after I ran the program that I renamed ComboFix.exe & placed it on desktop w/ your name on it. Then it occurred to me that maybe it might say it ran from the new name & you wanted that at the top to quickly compare this log with the prior one--so I ran it again. I see that it still didn't use the re-name. Should I have shut off Windows Firewall? (I didn't.) If you want to re-do for any reason, let me know. Etavares, I have been wondering, how can a person find a rock-bottom price on a new (good-quality) drive? If a computer is over 3 years old (purchased in March, '08) is it worth the price to replace (your opinion)? How much does it cost to replace & how much can a person find a nice, roomy new computer for these days (also good quality)? I am attaching the last log I ran.

#8 etavares

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Posted 06 November 2011 - 07:14 AM

Hello, dreamcatcherco.

This is good. In regards to the hard drive, disk space is pretty cheap theses days so just keep your eye open for sales. In regards to the computer, it all depends what you want to use it for. I'm not sure why you're asking...you almost have a terabyte of free space on the computer. If you're a gamer, you generally need to upgrade frequently, but if you're only using it for email and the internet, generally a 3 year old computer is just fine unless you want improved performance.





1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Open Notepad and copy/paste the text in the codebox below into Notepad:

Registry::
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=-
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\KasperskyAntiVirus]
"DisableMonitoring"=-
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=-
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=-
RegLock::
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]

Save this as CFScript.txt, in the same location as ComboFix.exe


Posted Image

Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.

Note: After running Combofix, you may receive an error about "illegal operation on a registry key that has been marked for deletion." If you receive this error, please reboot and it should disappear.

etavares


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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#9 dreamcatcherco

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Posted 06 November 2011 - 11:25 AM

etavares,
I kept expecting the txt. document to disappear inside the ComboFix when I dragged the txt.--but it didn't. Think it merged anyway--or did it? (see attachment.) My husband is a gamer but he uses Xbox for games & uses the computer to look at gaming websites. The computer is used for internet & e-mail, so I think if hard drives aren't very expensive, we just need to get this computer so it will do windows updates. I don't care about better performance right now. Thanks for the input about that. :) Here is the new .txt. Thanks, dreamcatcherco/Sheri

#10 etavares

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Posted 07 November 2011 - 06:22 AM

That didn't take. You'll need to click the mouse button on the CFScript.txt file, drag it over the top of etavaresCF.exe (assuming you renamed it) and let go of the mouse button then it will run. Please try again.


If I don't respond within 2 days, please feel free to PM me.
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#11 dreamcatcherco

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Posted 07 November 2011 - 11:15 AM

I think I see why the 2 files--etavaresCF & the additions you sent--wouldn't merge. Since I moved ComboFix.exe to the desktop after it downloaded in my downloads file, it wanted me to go to the original file location to do the merge. I am assuming you wanted to get access to the locked files & I'm not seeing them at the bottom of this log as I did on the previous one. Is this what you were trying to accomplish? (See attachment)

Attached Files



#12 etavares

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Posted 08 November 2011 - 06:02 AM

Hello, dreamcatcherco.

OK, that worked...nice job. On to the next step.



Step 1

Next, we need to update Java.
Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 29 32-bit version. Note that if you have 64-bit windows, the default is to use a 32-bit browser. If you modified your IE to use the 64-bit version, make sure to also download the 64-bit version.
  • Save it to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) or Java™ in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java version(s) shown below:
    Java 6 Update 27
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u29-windows-i586-s.exe to install the newest version. If you downloaded the 64-bit version, make sure to install that as well.




Step 2

We need to create an OTL report,
  • Please download OTL from this link.
  • (If that link doesn't work, try this alternate link
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Select "Use Safelist" under "Extra Registry"
  • Under the Custom Scan box paste this in:

    netsvcs
    msconfig
    %SYSTEMDRIVE%\*.*
    %systemroot%\system32\Spool\prtprocs\w32x86\*.dll
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.sys /90
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\system32\*.exe /lockedfiles
    %systemroot%\System32\config\*.sav
    %PROGRAMFILES%\*
    %USERPROFILE%\..|smtmp;true;true;true /FP
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
    hklm\software\clients\startmenuinternet|command /rs
    hklm\software\clients\startmenuinternet|command /64 /rs
    CREATERESTOREPOINT


  • Click the Quick Scan button.
  • The scan should take a few minutes.
  • Please copy and paste both logs in your reply. If they are too big to paste in one reply, please split them into separate posts.



Step 3

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

etavares


If I don't respond within 2 days, please feel free to PM me.
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#13 dreamcatcherco

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Posted 08 November 2011 - 01:59 PM

Ha! We found another one! That's good news. The bad news is that there is something else wrong, because the software installation that was infected is a recent installation & the failure to update preceded it. Only thing is, I don't think the online scan modified this problem, it just found it--could that be? Here are the 3 logs.
I don't know if I previously modified IE to use 64-bit version, how can I check that. I installed the newest Java & I hope I got off all the old pieces of the old versions (think so).
I have something that is running & monopolizing my computer when I first start it up in the AM. Don't know what it is. Sometimes whatever this is keeps me from being able to do something I need to do right away. I've tried changing most updates to manual--except for HP & Kaspersky--, have stopped lots of stuff from running at startup, have set stuff to run when computer is idle for several hours, etc. I could swear I changed Real Player to NOT auto-run does the entry in OTL log under processes mean that it got changed back?
(RealNetworks, Inc.) -- C:\Program Files\Common Files\Real\Update_OB\realsched.exe
When we get this computer so it will update again would you mind letting me know what is

Attached Files



#14 dreamcatcherco

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Posted 08 November 2011 - 02:03 PM

Oops! My last sentence is not complete. I intended to say--When we get the update issue resolved would you mind letting me know what programs you see in these logs that are auto-updating.--Thanks again for all your help--dreamcatcherco

#15 etavares

etavares

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Posted 09 November 2011 - 06:33 AM

Hello, dreamcatcherco.

Be careful disabling automatic updates. As soon as an update it released, it generally closes a known security hole. Not having the update right away leaves you at much higher risk of picking up a virus.

Yes, the Real Player is set to run at startup. We can optimize after we fix the issue.

To check which version of IE you're using, launch IE. Press Alt-H and then click About Internet Explorer in the menu that pops up. If after the version number it says '64-bit edition', you're using that version. If it just has numbers and doesn't say 64-bit, then you're using 32-bit IE.





Step 1

  • Download TDSSKiller.exe and save it to your desktop.
  • Double-click TDSSKiller.exe to run it.
  • Under "Objects to scan" ensure both "Services and Drivers" and "Boot Sectors" are checked.
  • Click Start scan and allow it to scan for Malicious objects.
  • If malicious objects are found, the default action will be Cure, ensure Cure is selected then click Continue.
  • If suspicious objects are detected, the default action will be Skip, ensure Skip is selected then click Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now and allow the computer to reboot.
  • A log will be created on your root (usually C:) drive. The log is like UtilityName.Version_Date_Time_log.txt.
    for example, C:\TDSSKiller.2.4.1.2_20.04.2010_15.31.43_log.txt
  • If no reboot is required, click on Report. A log file should appear.
  • Please post the contents of the logfile in your next reply



Step 2

We need run an OTL Script
  • Please download OTL from one of the following mirrors if you do not still have it.
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Paste the following code under the Custom Scans/Fixes box at the bottom.
    SRV - File not found [Disabled | Stopped] --  -- (Lavasoft Ad-Aware Service)
    SRV - File not found [On_Demand | Stopped] --  -- (hpqddsvc)
    SRV - File not found [Disabled | Stopped] --  -- (hpqcxs08)
    SRV - File not found [Disabled | Stopped] --  -- (Cleaner_Validator)
    O3 - HKLM\..\Toolbar: (no name) - {78AA5718-6AC8-47A0-BA23-F09DA187F8E8} - No CLSID value found.
    O3 - HKLM\..\Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No CLSID value found.
    O3 - HKU\S-1-5-21-2874894113-2080121237-3046233824-1000\..\Toolbar\WebBrowser: (no name) - {724D43A0-0D85-11D4-9908-00400523E39A} - No CLSID value found.
    O8 - Extra context menu item: LastPass - file://C:\Program Files\LastPass\context.html?cmd=lastpass File not found
    O8 - Extra context menu item: LastPass Fill Forms - file://C:\Program Files\LastPass\context.html?cmd=fillforms File not found
    O16 - DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} http://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab (Reg Error: Key error.)
    O16 - DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab (Java Plug-in 1.6.0_01)
    MsConfig - StartUpFolder: C:^ProgramData^Microsoft^Windows^Start Menu^Programs^Startup^McAfee Security Scan.lnk - Reg Error: Value error. - File not found
    MsConfig - StartUpReg: [b]NvMediaCenter[/b] - hkey= - key= -  File not found
    
    
  • Click the Run Fix button at the top.
  • let the program run unhindered and reboot when it is done.
  • You will get a log when it is done, please post that in your reply.
  • Please then create a new OTL report....
  • Click the "Scan All Users" checkbox.
  • Push the Posted Image button.
  • A report will open, copy and paste it in a reply here.



Step 3


WHen your computer is slow when you first start up. Press Ctrl-SHift-Esc to bring up the Task Manager. Click on the Processes tab, then click on CPU in the header to sort the list by CPU usage. Let me know if anything is using 10 or more in that column.

etavares


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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