Posted 24 October 2011 - 12:55 PM
I have been using McAfee total protection for a number of years, and never really had any problems with it. I also try to run an Ad-Aware, and Spybot Search and Destroy scan about once a week. My subscription to McAfee expired, and it was about a month later that I was finally able to renew it. I ended up redownloading and updating McAfee when I renewed my subscription. I decided to run a virus scan right away once it completed updating, and it got to 98% when suddenly a pop-up for "Guard Online" came up. I knew full well that I had no such program on my computer, so I immediately took it as a virus. For anybody who is familiar with the virus, when it comes up it pretty much locks down your computer so you can't do anything, even claiming that you can't open your task manager as well. I ended up having to shut the computer down illegally, and left it off for awhile while I did some research on removing the virus via my laptop. After reading about removing the virus on a couple websites, included this one, I started my counter-attack. First I downloaded Malwarebytes' Anti-Malware, and ran a full scan in safe mode. It found around 3,000 items the first time, and I had the program remove the files. I immediately decided to let it scan again, and this time it found over 4,000 items. The third time it scanned it only found 18, and I was finally able to at least boot up my computer in normal mode. I then read on another website that I should try right clicking on the "Guard Online" icon that got placed on my desktop, and locate the source file. I was then told to rename the file, and restart my computer. After restarting the computer, I was supposed to delete the file that I renamed, and then empty my recycle bin. After which I ran another scan with Malwarebytes, and it didn't end up finding any items.
Unfortunately that while I know I've crippled it, something is still present on my computer and causing it some problems. I am able to run my programs alright for the most part, but now I keep getting a pop-up in the lower right corner of my screen, telling me that McAfee as blocked a Trojan. Malwarebytes also keeps having a similar popup, saying that it blocked malicious content that is "outgoing".
I'm kind of at a loss as to what I should do now, and any advice would be greatly appreciated.