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Rootkits and more Rootkits


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4 replies to this topic

#1 amberwilliams123

amberwilliams123

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Posted 24 October 2011 - 12:44 PM

Hi all, I posted this information below a few days ago.....

"Hi All! I've got a computer with some nasty stuff on it. When I first boot it up, there are several pop up alerts stating "winupd2573" wants to run. Then, half of the desktop is gone along with all of the start menu items. I'm also having redirect problems.

I ran Rkill to stop any malware and then successfully ran MBAM. MBAM found 75 trojans (some listed in the description of this thread). I removed them using MBAM. I also ran SAS and it found a few things too. After completing the two scans, I rebooted the computer. I did this three times, only to have the same problems as stated beforehand (each time the scans found less and less threats).

I have ran TDSS twice with no results. I left the computer for a while and came back after about four hours. It had shut itself down. So in one last attempt, I restarted and re-ran Rkill, MBAM, SAS, and TDSS (in that order). Results? Nothing. Not one "threat" was detected in each scan HOWEVER, I am still infected because I am still having the same problems (i.e. pop ups, missing desktop, redirects, etc).

Please help! Thanks in advance!

One more thing! I deleted the outdated (and thus not activated) Norton and installed MSSE."[/color]

I was then redirected to this forum. I read the instructions and downloaded DSS and Gmer. I executed DSS and had the CMD screen pop up telling me this scan should only take 4 mintues. Well, after three hours it was still showing that.

I then tried Gmer. I changed the settings like I was supposed to, then after about 2 mintues of the scan running, it shuts down my computer. Or at least I think it does. It might only be blacking out my screen because the lights are still on.

Any help would be greatly appreciated. Thanks!

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#2 amberwilliams123

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Posted 25 October 2011 - 09:51 AM

Ok, I was finally able to get the DSS to work. And have saved the logs. It now looks like Gmer is running too instead of shutting down the computer. I'll post as soon as it's done.

.

Edited by amberwilliams123, 25 October 2011 - 10:16 AM.


#3 amberwilliams123

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Posted 25 October 2011 - 01:50 PM

Attached File  ark.txt   20.17KB   0 downloadsAttached File  Attach.txt   9.35KB   0 downloadsDDS Log

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.7600.16385
Run by gary hensley at 9:29:32 on 2011-10-25
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.1790.1012 [GMT -5:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {108DAC43-C256-20B7-BB05-914135DA5160}
SP: Microsoft Security Essentials *Enabled/Updated* {ABEC4DA7-E46C-2F39-81B5-AA334E5D1BDD}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\windows\system32\wininit.exe
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\windows\system32\atiesrxx.exe
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k netsvcs
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\atieclxx.exe
C:\windows\system32\svchost.exe -k NetworkService
C:\windows\System32\spoolsv.exe
C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\windows\system32\svchost.exe -k AcfXAudioService
C:\windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\TODDSrv.exe
C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
C:\windows\system32\SearchIndexer.exe
C:\windows\system32\taskhost.exe
C:\windows\system32\taskeng.exe
C:\windows\system32\Dwm.exe
C:\windows\Explorer.EXE
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\windows\system32\taskeng.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\windows\system32\SearchProtocolHost.exe
C:\windows\system32\SearchFilterHost.exe
C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\TOSHIBA\Utilities\KeNotify.exe
C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe
C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe
C:\Program Files\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe
C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosWaitSrv.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
c:\Program Files\Microsoft Security Client\Antimalware\NisSrv.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSwMgr.exe
C:\windows\system32\DllHost.exe
C:\windows\system32\DllHost.exe
C:\windows\system32\conhost.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.areawidenews.com/
mDefault_Page_URL = hxxp://www.google.com/ig/redirectdomain?brand=TSNA&bmod=TSNA
mStart Page = hxxp://www.google.com/ig/redirectdomain?brand=TSNA&bmod=TSNA
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.7.6406.1642\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [MyTOSHIBA] "c:\program files\toshiba\my toshiba\MyToshiba.exe" /AUTO
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [0.27717307484706566] \\.\globalroot\Device\HarddiskVolume2\Users\gary hensley\Desktop\0.27717307484706566.exe
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
uRun: [0] \\.\globalroot\Device\HarddiskVolume2\Users\GARYHE~1\AppData\Local\Temp\0.8103376804330348exe
uRun: [winupd] c:\users\garyhe~1\appdata\local\temp\winupd.exe
mRun: [<NO NAME>]
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
mRun: [RtHDVCpl] c:\program files\realtek\audio\hda\RtHDVCpl.exe
mRun: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
mRun: [SVPWUTIL] c:\program files\toshiba\utilities\SVPWUTIL.exe SVPwUTIL
mRun: [HWSetup] "c:\program files\toshiba\utilities\HWSetup.exe" hwSetUP
mRun: [KeNotify] c:\program files\toshiba\utilities\KeNotify.exe
mRun: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE
mRun: [SmoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe
mRun: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe
mRun: [ToshibaServiceStation] "c:\program files\toshiba\toshiba service station\ToshibaServiceStation.exe" /hide:60
mRun: [TosSENotify] c:\program files\toshiba\toshiba hdd ssd alert\TosWaitSrv.exe
mRun: [NortonOnlineBackupReminder] "c:\program files\toshiba\toshiba online backup\activation\TobuActivation.exe" UNATTENDED
mRun: [CnxtCoInstallerDefer] c:\program files\conexant\setup4c41e6da346\setup\SETUP.EXE -REBOOTED_FROM_NO_ENUM_INSTALL -S
mRun: [Malwarebytes' Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
StartupFolder: c:\users\garyhe~1\appdata\roaming\micros~1\windows\startm~1\programs\startup\0.lnk - \\globalroot\device\harddiskvolume2\users\garyhe~1\appdata\local\temp\0.8103376804330348exe
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_7461B1589E8B4FB7.dll/cmsidewiki.html
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\mif5ba~1\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mif5ba~1\office12\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
TCP: DhcpNameServer = 10.0.0.1
TCP: Interfaces\{E4C80CE3-4C0E-41DC-9266-E2CFE119892C} : DhcpNameServer = 10.0.0.1
mASetup: {01250B8F-D947-4F8A-9408-FE8E3EE2EC92} - c:\program files\toshiba\my toshiba\MyToshiba.exe /SETUP
.
============= SERVICES / DRIVERS ===============
.
R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2011-4-18 165648]
R1 MpKsl07235f2b;MpKsl07235f2b;c:\programdata\microsoft\microsoft antimalware\definition updates\{8bbe7206-0fea-48e8-b56c-312c6566c132}\MpKsl07235f2b.sys [2011-10-24 28752]
R1 MpKsl2a469eb0;MpKsl2a469eb0;c:\programdata\microsoft\microsoft antimalware\definition updates\{8bbe7206-0fea-48e8-b56c-312c6566c132}\MpKsl2a469eb0.sys [2011-10-24 28752]
R1 MpKsl3af382ed;MpKsl3af382ed;c:\programdata\microsoft\microsoft antimalware\definition updates\{8bbe7206-0fea-48e8-b56c-312c6566c132}\MpKsl3af382ed.sys [2011-10-23 28752]
R1 MpKslaf504e25;MpKslaf504e25;c:\programdata\microsoft\microsoft antimalware\definition updates\{8bbe7206-0fea-48e8-b56c-312c6566c132}\MpKslaf504e25.sys [2011-10-25 28752]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2011-7-22 12880]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2011-7-12 67664]
R1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\drivers\vwififlt.sys [2009-7-13 48128]
R2 !SASCORE;SAS Core Service;c:\program files\superantispyware\SASCore.exe [2011-8-11 116608]
R2 AcfXAudioService;AcfXAudioService;c:\windows\system32\svchost.exe -k AcfXAudioService [2009-7-13 20992]
R2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [2010-5-5 176128]
R3 NisDrv;Microsoft Network Inspection System;c:\windows\system32\drivers\NisDrvWFP.sys [2011-4-27 65024]
R3 NisSrv;Microsoft Network Inspection;c:\program files\microsoft security client\antimalware\NisSrv.exe [2011-4-27 208944]
R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\drivers\Rt86win7.sys [2010-5-5 167936]
S2 cfWiMAXService;ConfigFree WiMAX Service;c:\program files\toshiba\configfree\CFIWmxSvcs.exe [2009-8-10 185712]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 ConfigFree Service;ConfigFree Service;c:\program files\toshiba\configfree\CFSvcs.exe [2009-3-10 46448]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-7-24 135664]
S3 acfva;acfva;c:\windows\system32\drivers\ACFVA32.sys [2010-7-17 87424]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 dgcfltr;DGC Filter Driver;c:\windows\system32\drivers\ACFDCP32.sys [2010-7-17 28928]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-7-24 135664]
S3 massfilter;Mass Storage Filter Driver;c:\windows\system32\drivers\massfilter.sys [2011-9-17 9216]
S3 MpNWMon;Microsoft Malware Protection Network Driver;c:\windows\system32\drivers\MpNWMon.sys [2011-4-18 43392]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\drivers\RtsUStor.sys [2010-5-5 171520]
S3 vwifimp;Microsoft Virtual WiFi Miniport Service;c:\windows\system32\drivers\vwifimp.sys [2009-7-13 14336]
S3 ZTEusbgps;ZTE GPS Port;c:\windows\system32\drivers\ZTEusbgps.sys [2011-9-17 105856]
S3 ZTEusbnmeaext;ZTE NMEAExt Port;c:\windows\system32\drivers\ZTEusbnmeaext.sys [2011-9-17 105856]
.
=============== Created Last 30 ================
.
2011-10-25 14:27:55 28752 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{8bbe7206-0fea-48e8-b56c-312c6566c132}\MpKslaf504e25.sys
2011-10-24 17:34:19 28752 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{8bbe7206-0fea-48e8-b56c-312c6566c132}\MpKsl2a469eb0.sys
2011-10-24 17:28:27 28752 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{8bbe7206-0fea-48e8-b56c-312c6566c132}\MpKsl07235f2b.sys
2011-10-24 04:04:56 28752 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{8bbe7206-0fea-48e8-b56c-312c6566c132}\MpKsl3af382ed.sys
2011-10-24 04:04:53 56200 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{8bbe7206-0fea-48e8-b56c-312c6566c132}\offreg.dll
2011-10-24 03:31:56 7269712 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll
2011-10-24 03:31:39 6668624 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{8bbe7206-0fea-48e8-b56c-312c6566c132}\mpengine.dll
2011-10-24 03:30:30 703824 ------w- c:\programdata\microsoft\microsoft antimalware\definition updates\{1884230c-5708-47f9-88d5-18f01ab322ee}\gapaengine.dll
2011-10-24 02:37:56 -------- d-----w- c:\program files\Microsoft Security Client
2011-10-24 02:37:41 240008 ----a-w- c:\windows\system32\drivers\netio.sys
2011-10-23 16:20:19 -------- d-----w- c:\program files\SUPERAntiSpyware
2011-10-23 13:48:40 276992 ----a-w- c:\windows\system32\wcncsvc.dll
2011-10-23 02:07:58 311296 ----a-w- c:\windows\system32\drivers\srv.sys
2011-10-23 02:07:58 309760 ----a-w- c:\windows\system32\drivers\srv2.sys
2011-10-23 02:07:58 114176 ----a-w- c:\windows\system32\drivers\srvnet.sys
2011-10-23 02:07:55 338944 ----a-w- c:\windows\system32\drivers\afd.sys
2011-10-23 02:06:57 31232 ----a-w- c:\windows\system32\prevhost.exe
2011-10-23 02:06:56 428032 ----a-w- c:\windows\system32\vbscript.dll
2011-10-23 02:06:55 987136 ----a-w- c:\program files\common files\system\ado\msado15.dll
2011-10-23 02:06:55 573440 ----a-w- c:\windows\system32\odbc32.dll
2011-10-23 02:06:55 372736 ----a-w- c:\program files\common files\system\ado\msadox.dll
2011-10-23 02:06:55 352256 ----a-w- c:\program files\common files\system\ado\msadomd.dll
2011-10-23 02:06:55 208896 ----a-w- c:\program files\common files\system\msadc\msadco.dll
2011-10-23 02:04:28 2048 ----a-w- c:\windows\system32\tzres.dll
2011-10-23 02:04:19 78336 ----a-w- c:\windows\system32\drivers\dfsc.sys
2011-10-23 02:04:18 1286016 ----a-w- c:\windows\system32\drivers\tcpip.sys
2011-10-23 02:04:16 740864 ----a-w- c:\windows\system32\inetcomm.dll
2011-10-23 02:00:30 81920 ----a-w- c:\windows\system32\odbccr32.dll
2011-10-23 01:59:32 69632 ----a-w- c:\windows\system32\drivers\bowser.sys
2011-10-23 01:59:29 123904 ----a-w- c:\windows\system32\poqexec.exe
2011-10-23 01:59:27 26496 ----a-w- c:\windows\system32\drivers\Diskdump.sys
2011-10-23 01:37:22 728448 ----a-w- c:\windows\system32\drivers\dxgkrnl.sys
2011-10-23 01:37:22 219008 ----a-w- c:\windows\system32\drivers\dxgmms1.sys
2011-10-23 01:37:22 107520 ----a-w- c:\windows\system32\cdd.dll
2011-10-23 01:33:02 6668624 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{b2d0cec8-80a0-4800-a35a-48085c705dc5}\mpengine.dll
2011-10-22 17:58:34 -------- d-----w- c:\users\gary hensley\appdata\roaming\SUPERAntiSpyware.com
2011-10-22 17:58:34 -------- d-----w- c:\programdata\SUPERAntiSpyware.com
2011-10-22 17:55:54 -------- d-----w- c:\users\gary hensley\appdata\roaming\Malwarebytes
2011-10-22 17:55:11 -------- d-----w- c:\programdata\Malwarebytes
2011-10-22 17:55:08 22216 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-10-22 17:55:08 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-10-22 16:48:49 10240 ----a-w- c:\users\gary hensley\appdata\roaming\5uqvgpoz2.exe
2011-10-22 16:45:13 19456 ----a-w- c:\users\gary hensley\appdata\roaming\ao2yqcjji.exe
2011-10-21 02:56:50 -------- d-----w- c:\users\gary hensley\appdata\local\ElevatedDiagnostics
2011-10-18 11:51:39 209920 ----a-w- c:\users\gary hensley\appdata\roaming\m2jdaju5j.exe
2011-10-17 11:25:37 30720 ----a-w- c:\users\gary hensley\appdata\roaming\w7kyc80m.exe
2011-10-15 19:40:39 -------- d-----w- c:\users\gary hensley\appdata\local\Symantec
2011-10-11 01:44:20 11264 ----a-w- c:\users\gary hensley\appdata\roaming\22dfhbt3y.exe
2011-10-09 13:15:35 -------- d-----w- c:\windows\system32\sda
2011-10-06 10:56:05 -------- d-----w- c:\programdata\eA30901BoBaP30901
2011-10-06 00:11:25 11264 ----a-w- c:\users\gary hensley\appdata\roaming\4zocdrbeo.exe
2011-10-06 00:07:13 32768 ----a-w- c:\users\gary hensley\appdata\roaming\2571itod.exe
2011-09-27 00:23:15 152 ----a-w- c:\users\gary hensley\appdata\roaming\um1uox4ss.bat
.
==================== Find3M ====================
.
2011-10-01 02:59:14 1638912 ----a-w- c:\windows\system32\mshtml.tlb
2011-09-06 02:38:14 2332672 ----a-w- c:\windows\system32\win32k.sys
2011-08-27 04:43:07 571904 ----a-w- c:\windows\system32\oleaut32.dll
2011-08-27 04:43:06 233472 ----a-w- c:\windows\system32\oleacc.dll
2011-08-20 04:38:10 981504 ----a-w- c:\windows\system32\wininet.dll
2011-08-20 04:35:20 44544 ----a-w- c:\windows\system32\licmgr10.dll
2011-08-20 03:26:38 386048 ----a-w- c:\windows\system32\html.iec
2011-08-17 04:26:02 465408 ----a-w- c:\windows\system32\psisdecd.dll
2011-08-17 04:22:23 75776 ----a-w- c:\windows\system32\psisrndr.ax
2011-08-17 04:22:23 72704 ----a-w- c:\windows\system32\Mpeg2Data.ax
2011-08-17 04:22:23 59904 ----a-w- c:\windows\system32\MSDvbNP.ax
2011-08-17 04:22:23 204288 ----a-w- c:\windows\system32\MSNP.ax
.
============= FINISH: 9:31:29.90 ===============

#4 HelpBot

HelpBot

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Posted 29 October 2011 - 12:45 PM

Hello and welcome to Bleeping Computer!

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Posted Image In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

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If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

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Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
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  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

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We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#5 HelpBot

HelpBot

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Posted 03 November 2011 - 12:50 PM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

Thank you for using Bleeping Computer, and have a great day!




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