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Netbook runng slow/HijackThis log


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27 replies to this topic

#1 tgw11253

tgw11253

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Posted 24 October 2011 - 09:48 AM

Hi all,

My wife's Acer has been running slow with any internet applications, while all other applications run fine. In addition, when the netbook is connected to the network, all other connected computers run slowly on the internet as well...to the point where simple websites like google will time out (all computers use firefox by the way). I've run scans through Norton Security Suite and Spybot, but there wasn't anything detected. I just ran Hijackthis and here's the log:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:41:27 PM, on 10/23/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Norton Security Suite\Engine\5.1.0.29\ccSvcHst.exe
C:\Program Files\Acer\Acer VCM\RS_Service.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\TVersity\Media Server\MediaServer.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
c:\Program Files\Zune\ZuneBusEnum.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Zune\ZuneLauncher.exe
C:\Program Files\Norton Security Suite\Engine\5.1.0.29\ccSvcHst.exe
C:\Program Files\DivX\DivX Update\DivXUpdate.exe
C:\WINDOWS\WebCam\M3000\M3000Mnt.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Acer\Acer VCM\AcerVCM.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Java\Java Update\jucheck.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\WINDOWS\system32\wuauclt.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.acer.com/rdr.aspx?b=ACAW...5w8702311q
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.acer.com/rdr.aspx?b=ACAW...5w8702311q
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.acer.com/rdr.aspx?b=ACAW...5w8702311q
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.acer.com/rdr.aspx?b=ACAW...5w8702311q
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = "C:\Program Files\Outlook Express\msimn.exe"
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Increase performance and video formats for your HTML5 <video> - {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files\DivX\DivX Plus Web Player\ie\DivXHTML5\DivXHTML5.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Security Suite\Engine\5.1.0.29\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Security Suite\Engine\5.1.0.29\IPS\IPSBHO.DLL
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Security Suite\Engine\5.1.0.29\coIEPlg.dll
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [AzMixerSel] C:\Program Files\Realtek\Audio\Drivers\AzMixerSel.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [M3000Mnt] Rundll32.exe M3000Rmv.dll ,WinMainRmv /StartStillMnt
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Zune Launcher] "c:\Program Files\Zune\ZuneLauncher.exe"
O4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Xvid] C:\Program Files\Xvid\CheckUpdate.exe
O4 - Global Startup: Acer VCM.lnk = ?
O4 - Global Startup: Bluetooth.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Send to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Send To Bluetooth - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files\Acer\Acer VCM\Skype4COM.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Norton Security Suite (N360) - Symantec Corporation - C:\Program Files\Norton Security Suite\Engine\5.1.0.29\ccSvcHst.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Raw Socket Service (RS_Service) - Acer Incorporated - C:\Program Files\Acer\Acer VCM\RS_Service.exe
O23 - Service: TVersity Media Server (TVersityMediaServer) - Unknown owner - C:\Program Files\TVersity\Media Server\MediaServer.exe

--
End of file - 8882 bytes


Any help would be greatly appreciated and please let me know if you require further info.

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#2 HelpBot

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Posted 29 October 2011 - 09:50 AM

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#3 tgw11253

tgw11253
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Posted 30 October 2011 - 11:55 PM

As requested, here is the DDS log. The GMER log is attached with this reply. FYI, I do not have a OS disk for this machine.

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_27
Run by Julie at 23:34:09 on 2011-10-30
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1014.387 [GMT -4:00]
.
AV: Norton Security Suite *Enabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Security Suite *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Norton Security Suite\Engine\5.1.0.29\ccSvcHst.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Acer\Acer VCM\RS_Service.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\TVersity\Media Server\MediaServer.exe
c:\Program Files\Zune\ZuneBusEnum.exe
C:\Program Files\Norton Security Suite\Engine\5.1.0.29\ccSvcHst.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Zune\ZuneLauncher.exe
C:\Program Files\DivX\DivX Update\DivXUpdate.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\WebCam\M3000\M3000Mnt.exe
C:\Program Files\Acer\Acer VCM\AcerVCM.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&m=aspire_one&r=0xph01104245l03e4wu65w8702311q
uDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&m=aspire_one&r=0xph01104245l03e4wu65w8702311q
mDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&m=aspire_one&r=0xph01104245l03e4wu65w8702311q
mStart Page = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&m=aspire_one&r=0xph01104245l03e4wu65w8702311q
uInternet Connection Wizard,ShellNext = "c:\program files\outlook express\msimn.exe"
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: DivX Plus Web Player HTML5 <video>: {326e768d-4182-46fd-9c16-1449a49795f4} - c:\program files\divx\divx plus web player\ie\divxhtml5\DivXHTML5.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton security suite\engine\5.1.0.29\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton security suite\engine\5.1.0.29\ips\IPSBHO.DLL
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton security suite\engine\5.1.0.29\coIEPlg.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Xvid] c:\program files\xvid\CheckUpdate.exe
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\iaanotif.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [AzMixerSel] c:\program files\realtek\audio\drivers\AzMixerSel.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [IMJPMIG8.1] "c:\windows\ime\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
mRun: [MSPY2002] c:\windows\system32\ime\pintlgnt\ImScInst.exe /SYNC
mRun: [PHIME2002ASync] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /SYNC
mRun: [PHIME2002A] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /IMEName
mRun: [M3000Mnt] Rundll32.exe M3000Rmv.dll ,WinMainRmv /StartStillMnt
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Zune Launcher] "c:\program files\zune\ZuneLauncher.exe"
mRun: [DivXUpdate] "c:\program files\divx\divx update\DivXUpdate.exe" /CHECKNOW
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\acervc~1.lnk - c:\program files\acer\acer vcm\AcerVCM.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\blueto~1.lnk - c:\program files\widcomm\bluetooth software\BTTray.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Send to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
IE: Send To Bluetooth - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_27-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0027-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_27-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_27-windows-i586.cab
TCP: DhcpNameServer = 192.168.0.1
TCP: Interfaces\{ED4FA980-4C6B-4AB6-85CB-2D7F7D8463E1} : DhcpNameServer = 192.168.0.1
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\acer\acer vcm\Skype4COM.dll
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
Hosts: 127.0.0.1 www.spywareinfo.com
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\julie\application data\mozilla\firefox\profiles\39li3nne.default\
FF - prefs.js: browser.startup.homepage - google.com
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.0.0.125\coffplgn_2011_7_2_3\components\coFFPlgn.dll
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.0.0.125\ipsffplgn\components\IPSFFPl.dll
FF - plugin: c:\program files\divx\divx ovs helper\npovshelper.dll
FF - plugin: c:\program files\divx\divx plus web player\npdivx32.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0027-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0027-ABCDEFFEDCBA}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: <![CDATA[1-ClickWeather]]>: {DCBD1271-D228-4082-9FBC-36D9B7660B03} - %profile%\extensions\{DCBD1271-D228-4082-9FBC-36D9B7660B03}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: DivX Plus Web Player HTML5 &lt;video&gt;: {23fcfd51-4958-4f00-80a3-ae97e717ed8b} - c:\program files\divx\divx plus web player\firefox\DivXHTML5
FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\java\jre6\lib\deploy\jqs\ff
FF - Ext: Symantec IPS: {BBDA0591-3099-440a-AA10-41764D9DB4DB} - c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.0.0.125\IPSFFPlgn
FF - Ext: Norton Toolbar: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62} - c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.0.0.125\coFFPlgn_2011_7_2_3
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360\0501000.01d\symds.sys [2011-10-6 340088]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0501000.01d\symefa.sys [2011-10-6 744568]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.0.0.125\definitions\bashdefs\20111014.001\BHDrvx86.sys [2011-10-14 818808]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360\0501000.01d\ironx86.sys [2011-10-6 136312]
R2 N360;Norton Security Suite;c:\program files\norton security suite\engine\5.1.0.29\ccsvchst.exe [2011-10-6 130008]
R2 RS_Service;Raw Socket Service;c:\program files\acer\acer vcm\RS_Service.exe [2009-8-1 237568]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2011-7-27 105592]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.0.0.125\definitions\ipsdefs\20111028.030\IDSXpx86.sys [2011-10-30 356280]
R3 L1c;NDIS Miniport Driver for Atheros AR8131/AR8132 PCI-E Ethernet Controller;c:\windows\system32\drivers\l1c51x86.sys [2009-8-1 38912]
R3 M3000Srv;WebCam Driver;c:\windows\system32\drivers\M3000KNT.sys [2009-12-30 145152]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.0.0.125\definitions\virusdefs\20111030.005\NAVENG.SYS [2011-10-30 86136]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.0.0.125\definitions\virusdefs\20111030.005\NAVEX15.SYS [2011-10-30 1576312]
S3 Ambfilt;Ambfilt;c:\windows\system32\drivers\Ambfilt.sys [2009-8-1 1684736]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\drivers\RtsUStor.sys [2009-8-1 162816]
S3 Rts516xIR;Realtek IR Driver;c:\windows\system32\drivers\rts516xir.sys --> c:\windows\system32\drivers\Rts516xIR.sys [?]
S3 WMZuneComm;Zune Windows Mobile Connectivity Service;c:\program files\zune\WMZuneComm.exe [2011-8-5 268512]
.
=============== Created Last 30 ================
.
2011-10-26 16:56:05 -------- d-----w- c:\documents and settings\julie\application data\Azureus
2011-10-24 02:29:06 388096 ----a-r- c:\documents and settings\julie\application data\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
2011-10-24 02:29:04 -------- d-----w- c:\program files\Trend Micro
2011-10-19 01:58:22 -------- d-----w- c:\documents and settings\julie\local settings\application data\NPE
2011-10-13 00:11:55 5600 ----a-w- c:\windows\system\winaspi.dll
2011-10-13 00:11:55 4672 ----a-w- c:\windows\system\wowpost.exe
2011-10-13 00:11:55 45056 ----a-w- c:\windows\system32\wnaspi32.dll
2011-10-13 00:11:03 -------- d-----w- c:\program files\Easy CD Clone
2011-10-06 22:04:04 744568 ----a-w- c:\windows\system32\drivers\n360\0501000.01d\symefa.sys
2011-10-06 22:04:04 369784 ----a-w- c:\windows\system32\drivers\n360\0501000.01d\symtdi.sys
2011-10-06 22:04:04 340088 ----a-w- c:\windows\system32\drivers\n360\0501000.01d\symds.sys
2011-10-06 22:04:04 331384 ----a-w- c:\windows\system32\drivers\n360\0501000.01d\symtdiv.sys
2011-10-06 22:04:04 296568 ----a-w- c:\windows\system32\drivers\n360\0501000.01d\symnets.sys
2011-10-06 22:04:03 516216 ----a-w- c:\windows\system32\drivers\n360\0501000.01d\srtsp.sys
2011-10-06 22:04:03 50168 ----a-w- c:\windows\system32\drivers\n360\0501000.01d\srtspx.sys
2011-10-06 22:04:03 136312 ----a-r- c:\windows\system32\drivers\n360\0501000.01d\ironx86.sys
2011-10-06 22:03:26 -------- d-----w- c:\windows\system32\drivers\n360\0501000.01D
.
==================== Find3M ====================
.
2011-10-06 22:04:06 60872 ----a-w- c:\windows\system32\S32EVNT1.DLL
2011-10-06 22:04:06 126584 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2011-09-26 15:41:20 611328 ----a-w- c:\windows\system32\uiautomationcore.dll
2011-09-26 15:41:20 220160 ----a-w- c:\windows\system32\oleacc.dll
2011-09-26 15:41:14 20480 ----a-w- c:\windows\system32\oleaccrc.dll
2011-09-23 14:08:07 73728 ----a-w- c:\windows\system32\javacpl.cpl
2011-09-23 14:08:07 472808 ----a-w- c:\windows\system32\deployJava1.dll
2011-09-09 09:12:13 599040 ----a-w- c:\windows\system32\crypt32.dll
2011-09-06 13:20:51 1858944 ----a-w- c:\windows\system32\win32k.sys
2011-08-22 23:48:55 916480 ----a-w- c:\windows\system32\wininet.dll
2011-08-22 23:48:54 43520 ----a-w- c:\windows\system32\licmgr10.dll
2011-08-22 23:48:54 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2011-08-22 11:56:39 385024 ----a-w- c:\windows\system32\html.iec
2011-08-17 13:49:54 138496 ----a-w- c:\windows\system32\drivers\afd.sys
2011-08-05 16:40:58 3584 ----a-w- c:\windows\system32\drivers\umdf\zh-tw\ZuneDriver.dll.mui
2011-08-05 16:40:54 3584 ----a-w- c:\windows\system32\drivers\umdf\zh-cn\ZuneDriver.dll.mui
2011-08-05 16:40:48 6144 ----a-w- c:\windows\system32\drivers\umdf\sv-se\ZuneDriver.dll.mui
2011-08-05 16:40:42 6144 ----a-w- c:\windows\system32\drivers\umdf\ru-ru\ZuneDriver.dll.mui
2011-08-05 16:40:36 6144 ----a-w- c:\windows\system32\drivers\umdf\pt-pt\ZuneDriver.dll.mui
2011-08-05 16:40:30 6144 ----a-w- c:\windows\system32\drivers\umdf\pt-br\ZuneDriver.dll.mui
2011-08-05 16:40:26 6144 ----a-w- c:\windows\system32\drivers\umdf\pl-pl\ZuneDriver.dll.mui
2011-08-05 16:40:18 6656 ----a-w- c:\windows\system32\drivers\umdf\nl-nl\ZuneDriver.dll.mui
2011-08-05 16:40:12 5632 ----a-w- c:\windows\system32\drivers\umdf\nb-no\ZuneDriver.dll.mui
2011-08-05 16:40:08 6144 ----a-w- c:\windows\system32\drivers\umdf\ms-my\ZuneDriver.dll.mui
2011-08-05 16:40:02 4096 ----a-w- c:\windows\system32\drivers\umdf\ko-kr\ZuneDriver.dll.mui
2011-08-05 16:39:56 4608 ----a-w- c:\windows\system32\drivers\umdf\ja-jp\ZuneDriver.dll.mui
2011-08-05 16:39:52 6656 ----a-w- c:\windows\system32\drivers\umdf\it-it\ZuneDriver.dll.mui
2011-08-05 16:39:46 6144 ----a-w- c:\windows\system32\drivers\umdf\id-id\ZuneDriver.dll.mui
2011-08-05 16:39:40 6656 ----a-w- c:\windows\system32\drivers\umdf\hu-hu\ZuneDriver.dll.mui
2011-08-05 16:39:36 6144 ----a-w- c:\windows\system32\drivers\umdf\fr-fr\ZuneDriver.dll.mui
2011-08-05 16:39:30 6144 ----a-w- c:\windows\system32\drivers\umdf\fi-fi\ZuneDriver.dll.mui
2011-08-05 16:39:24 6656 ----a-w- c:\windows\system32\drivers\umdf\es-es\ZuneDriver.dll.mui
2011-08-05 16:39:18 6656 ----a-w- c:\windows\system32\drivers\umdf\el-gr\ZuneDriver.dll.mui
2011-08-05 16:39:12 6144 ----a-w- c:\windows\system32\drivers\umdf\de-de\ZuneDriver.dll.mui
2011-08-05 16:39:06 6144 ----a-w- c:\windows\system32\drivers\umdf\da-dk\ZuneDriver.dll.mui
2011-08-05 16:39:00 5632 ----a-w- c:\windows\system32\drivers\umdf\cs-cz\ZuneDriver.dll.mui
2011-08-05 16:26:34 6144 ----a-w- c:\windows\system32\drivers\umdf\en-us\ZuneDriver.dll.mui
2011-08-05 16:20:26 65024 ----a-w- c:\windows\system32\ZuneTcp2Udp.dll
2011-08-05 16:20:26 58368 ----a-w- c:\windows\system32\ZuneRegUtil.dll
2011-08-05 16:20:26 46080 ----a-w- c:\windows\system32\ZunePTDNS.dll
2011-08-05 16:20:26 130560 ----a-w- c:\windows\system32\ZuneUsbTransport.dll
2011-08-05 16:20:24 365056 ----a-w- c:\windows\system32\ZuneNetProxy.dll
2011-08-05 16:20:24 203776 ----a-w- c:\windows\system32\ZuneMTPZ.dll
2011-08-05 16:20:20 796672 ----a-w- c:\windows\system32\drivers\umdf\ZuneDriver.dll
2011-08-05 16:20:18 332800 ----a-w- c:\windows\system32\ZuneCoInst.dll
2011-08-05 16:12:32 41472 ----a-w- c:\windows\system32\drivers\zumbus.sys
.
============= FINISH: 23:36:10.04 ===============
Attached File  GMER Log.log   7.67KB   1 downloads

#4 nasdaq

nasdaq

  • Malware Response Team
  • 39,531 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:11:20 PM

Posted 31 October 2011 - 10:02 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

Please download ComboFix from one of these locations:

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your Anti-Virus and Anti-Spyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
  • Some Rookit infection may damage your boot sector. The Windows Recovery Console may be needed to restore it. Do not bypass this installation. You may regret it.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

Note: If you have difficulty properly disabling your protection programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

Do not mouse click ComboFix's window while it's running. That may cause it to stall
===

Third party programs if not up to date can be the cause infiltration of an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

Please post the logs and let me know if the problem persists.

#5 tgw11253

tgw11253
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:11:20 PM

Posted 31 October 2011 - 11:28 AM

Here's the log from the combofix:

ComboFix 11-10-30.03 - Julie 10/31/2011 11:42:37.1.2 - x86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1014.405 [GMT -4:00]
Running from: c:\documents and settings\Julie\Desktop\ComboFix.exe
AV: Norton Security Suite *Disabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Security Suite *Disabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\windows\system32\_000006_.tmp.dll
c:\windows\system32\_000007_.tmp.dll
c:\windows\system32\_000008_.tmp.dll
c:\windows\system32\_000009_.tmp.dll
c:\windows\system32\_000023_.tmp.dll
c:\windows\system32\_000024_.tmp.dll
c:\windows\system32\_000025_.tmp.dll
c:\windows\system32\_000026_.tmp.dll
.
.
((((((((((((((((((((((((( Files Created from 2011-09-28 to 2011-10-31 )))))))))))))))))))))))))))))))
.
.
2011-10-26 16:56 . 2011-10-26 16:56 -------- d-----w- c:\documents and settings\Julie\Application Data\Azureus
2011-10-24 02:29 . 2011-10-24 02:29 388096 ----a-r- c:\documents and settings\Julie\Application Data\Microsoft\Installer\{45A66726-69BC-466B-A7A4-12FCBA4883D7}\HiJackThis.exe
2011-10-24 02:29 . 2011-10-24 02:29 -------- d-----w- c:\program files\Trend Micro
2011-10-19 01:58 . 2011-10-19 02:08 -------- d-----w- c:\documents and settings\Julie\Local Settings\Application Data\NPE
2011-10-13 00:11 . 1999-09-10 11:06 5600 ----a-w- c:\windows\system\winaspi.dll
2011-10-13 00:11 . 1999-09-10 11:06 4672 ----a-w- c:\windows\system\wowpost.exe
2011-10-13 00:11 . 1999-09-10 11:06 45056 ----a-w- c:\windows\system32\wnaspi32.dll
2011-10-13 00:11 . 2011-10-26 17:11 -------- d-----w- c:\program files\Easy CD Clone
2011-10-06 22:03 . 2011-10-07 13:57 -------- d-----w- c:\windows\system32\drivers\N360\0501000.01D
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2011-10-06 22:04 . 2010-05-12 02:34 60872 ----a-w- c:\windows\system32\S32EVNT1.DLL
2011-10-06 22:04 . 2010-05-12 02:34 126584 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2011-09-26 15:41 . 2009-08-01 07:34 220160 ----a-w- c:\windows\system32\oleacc.dll
2011-09-26 15:41 . 2008-07-30 01:59 611328 ----a-w- c:\windows\system32\uiautomationcore.dll
2011-09-26 15:41 . 2009-08-01 07:34 20480 ----a-w- c:\windows\system32\oleaccrc.dll
2011-09-23 14:08 . 2011-07-24 18:04 73728 ----a-w- c:\windows\system32\javacpl.cpl
2011-09-23 14:08 . 2011-07-24 18:04 472808 ----a-w- c:\windows\system32\deployJava1.dll
2011-09-09 09:12 . 2009-08-01 07:34 599040 ----a-w- c:\windows\system32\crypt32.dll
2011-09-06 13:20 . 2009-08-01 07:34 1858944 ----a-w- c:\windows\system32\win32k.sys
2011-08-22 23:48 . 2009-08-01 07:34 916480 ----a-w- c:\windows\system32\wininet.dll
2011-08-22 23:48 . 2009-08-01 07:34 43520 ----a-w- c:\windows\system32\licmgr10.dll
2011-08-22 23:48 . 2009-08-01 07:34 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2011-08-22 11:56 . 2009-08-01 07:34 385024 ----a-w- c:\windows\system32\html.iec
2011-08-17 13:49 . 2009-08-01 07:34 138496 ----a-w- c:\windows\system32\drivers\afd.sys
2011-08-05 16:40 . 2011-08-05 16:40 3584 ----a-w- c:\windows\system32\drivers\UMDF\zh-TW\ZuneDriver.dll.mui
2011-08-05 16:40 . 2011-08-05 16:40 3584 ----a-w- c:\windows\system32\drivers\UMDF\zh-CN\ZuneDriver.dll.mui
2011-08-05 16:40 . 2011-08-05 16:40 6144 ----a-w- c:\windows\system32\drivers\UMDF\sv-SE\ZuneDriver.dll.mui
2011-08-05 16:40 . 2011-08-05 16:40 6144 ----a-w- c:\windows\system32\drivers\UMDF\ru-RU\ZuneDriver.dll.mui
2011-08-05 16:40 . 2011-08-05 16:40 6144 ----a-w- c:\windows\system32\drivers\UMDF\pt-PT\ZuneDriver.dll.mui
2011-08-05 16:40 . 2011-08-05 16:40 6144 ----a-w- c:\windows\system32\drivers\UMDF\pt-BR\ZuneDriver.dll.mui
2011-08-05 16:40 . 2011-08-05 16:40 6144 ----a-w- c:\windows\system32\drivers\UMDF\pl-PL\ZuneDriver.dll.mui
2011-08-05 16:40 . 2011-08-05 16:40 6656 ----a-w- c:\windows\system32\drivers\UMDF\nl-NL\ZuneDriver.dll.mui
2011-08-05 16:40 . 2011-08-05 16:40 5632 ----a-w- c:\windows\system32\drivers\UMDF\nb-NO\ZuneDriver.dll.mui
2011-08-05 16:40 . 2011-08-05 16:40 6144 ----a-w- c:\windows\system32\drivers\UMDF\ms-MY\ZuneDriver.dll.mui
2011-08-05 16:40 . 2011-08-05 16:40 4096 ----a-w- c:\windows\system32\drivers\UMDF\ko-KR\ZuneDriver.dll.mui
2011-08-05 16:39 . 2011-08-05 16:39 4608 ----a-w- c:\windows\system32\drivers\UMDF\ja-JP\ZuneDriver.dll.mui
2011-08-05 16:39 . 2011-08-05 16:39 6656 ----a-w- c:\windows\system32\drivers\UMDF\it-IT\ZuneDriver.dll.mui
2011-08-05 16:39 . 2011-08-05 16:39 6144 ----a-w- c:\windows\system32\drivers\UMDF\id-ID\ZuneDriver.dll.mui
2011-08-05 16:39 . 2011-08-05 16:39 6656 ----a-w- c:\windows\system32\drivers\UMDF\hu-HU\ZuneDriver.dll.mui
2011-08-05 16:39 . 2011-08-05 16:39 6144 ----a-w- c:\windows\system32\drivers\UMDF\fr-FR\ZuneDriver.dll.mui
2011-08-05 16:39 . 2011-08-05 16:39 6144 ----a-w- c:\windows\system32\drivers\UMDF\fi-FI\ZuneDriver.dll.mui
2011-08-05 16:39 . 2011-08-05 16:39 6656 ----a-w- c:\windows\system32\drivers\UMDF\es-ES\ZuneDriver.dll.mui
2011-08-05 16:39 . 2011-08-05 16:39 6656 ----a-w- c:\windows\system32\drivers\UMDF\el-GR\ZuneDriver.dll.mui
2011-08-05 16:39 . 2011-08-05 16:39 6144 ----a-w- c:\windows\system32\drivers\UMDF\de-DE\ZuneDriver.dll.mui
2011-08-05 16:39 . 2011-08-05 16:39 6144 ----a-w- c:\windows\system32\drivers\UMDF\da-DK\ZuneDriver.dll.mui
2011-08-05 16:39 . 2011-08-05 16:39 5632 ----a-w- c:\windows\system32\drivers\UMDF\cs-CZ\ZuneDriver.dll.mui
2011-08-05 16:26 . 2011-08-05 16:26 6144 ----a-w- c:\windows\system32\drivers\UMDF\en-US\ZuneDriver.dll.mui
2011-08-05 16:20 . 2011-08-05 16:20 65024 ----a-w- c:\windows\system32\ZuneTcp2Udp.dll
2011-08-05 16:20 . 2011-08-05 16:20 58368 ----a-w- c:\windows\system32\ZuneRegUtil.dll
2011-08-05 16:20 . 2011-08-05 16:20 46080 ----a-w- c:\windows\system32\ZunePTDNS.dll
2011-08-05 16:20 . 2011-08-05 16:20 130560 ----a-w- c:\windows\system32\ZuneUsbTransport.dll
2011-08-05 16:20 . 2011-08-05 16:20 365056 ----a-w- c:\windows\system32\ZuneNetProxy.dll
2011-08-05 16:20 . 2011-08-05 16:20 203776 ----a-w- c:\windows\system32\ZuneMTPZ.dll
2011-08-05 16:20 . 2011-08-05 16:20 796672 ----a-w- c:\windows\system32\drivers\UMDF\ZuneDriver.dll
2011-08-05 16:20 . 2010-09-24 15:11 332800 ----a-w- c:\windows\system32\ZuneCoInst.dll
2011-08-05 16:12 . 2011-08-05 16:12 41472 ----a-w- c:\windows\system32\drivers\zumbus.sys
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Xvid"="c:\program files\Xvid\CheckUpdate.exe" [2011-01-17 8192]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"M3000Mnt"="M3000Rmv.dll " [X]
"IAAnotif"="c:\program files\Intel\Intel Matrix Storage Manager\iaanotif.exe" [2008-04-16 178712]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2008-02-28 141848]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2008-02-28 166424]
"Persistence"="c:\windows\system32\igfxpers.exe" [2008-02-28 137752]
"RTHDCPL"="RTHDCPL.EXE" [2009-02-24 17529856]
"AzMixerSel"="c:\program files\Realtek\Audio\Drivers\AzMixerSel.exe" [2006-01-25 53248]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2011-06-08 37296]
"IMJPMIG8.1"="c:\windows\IME\imjp8_1\IMJPMIG.EXE" [2008-04-14 208952]
"MSPY2002"="c:\windows\system32\IME\PINTLGNT\ImScInst.exe" [2008-04-14 59392]
"PHIME2002ASync"="c:\windows\system32\IME\TINTLGNT\TINTSETP.EXE" [2008-04-14 455168]
"PHIME2002A"="c:\windows\system32\IME\TINTLGNT\TINTSETP.EXE" [2008-04-14 455168]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2009-02-06 1430824]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2011-07-05 421888]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2011-08-19 421736]
"Zune Launcher"="c:\program files\Zune\ZuneLauncher.exe" [2011-08-05 159456]
"DivXUpdate"="c:\program files\DivX\DivX Update\DivXUpdate.exe" [2011-07-28 1259376]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2011-06-09 254696]
.
c:\documents and settings\All Users\Start Menu\Programs\Startup\
Acer VCM.lnk - c:\program files\Acer\Acer VCM\AcerVCM.exe [2009-8-1 565248]
Bluetooth.lnk - c:\program files\WIDCOMM\Bluetooth Software\BTTray.exe [2009-5-8 607584]
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WudfSvc]
@="Service"
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HP Software Update]
2005-08-19 03:00 49152 ----a-w- c:\program files\HP\HP Software Update\hpwuSchd2.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HPHUPD08]
2006-07-11 20:27 49152 ----a-w- c:\program files\HP\Digital Imaging\{33D6CC28-9F75-4d1b-A11D-98895B3A3729}\hphupd08.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\LManager]
2008-12-30 07:09 875016 ----a-w- c:\progra~1\LAUNCH~1\LManager.exe
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqscnvw.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqkygrp.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqnrs08.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\FrostWire 5\\FrostWire.exe"=
"c:\\Program Files\\TVersity\\Media Server\\MediaServer.exe"=
.
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\N360\0501000.01D\symds.sys [10/6/2011 6:04 PM 340088]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\N360\0501000.01D\symefa.sys [10/6/2011 6:04 PM 744568]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\BASHDefs\20111014.001\BHDrvx86.sys [10/14/2011 7:10 PM 818808]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\N360\0501000.01D\ironx86.sys [10/6/2011 6:04 PM 136312]
R2 N360;Norton Security Suite;c:\program files\Norton Security Suite\Engine\5.1.0.29\ccsvchst.exe [10/6/2011 6:03 PM 130008]
R2 RS_Service;Raw Socket Service;c:\program files\Acer\Acer VCM\RS_Service.exe [8/1/2009 5:35 AM 237568]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [7/27/2011 7:37 PM 105592]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\IPSDefs\20111028.030\IDSXpx86.sys [10/30/2011 10:46 AM 356280]
R3 L1c;NDIS Miniport Driver for Atheros AR8131/AR8132 PCI-E Ethernet Controller;c:\windows\system32\drivers\l1c51x86.sys [8/1/2009 3:35 AM 38912]
R3 M3000Srv;WebCam Driver;c:\windows\system32\drivers\M3000KNT.sys [12/30/2009 11:48 PM 145152]
S3 Ambfilt;Ambfilt;c:\windows\system32\drivers\Ambfilt.sys [8/1/2009 4:48 AM 1684736]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\drivers\RtsUStor.sys [8/1/2009 4:43 AM 162816]
S3 Rts516xIR;Realtek IR Driver;c:\windows\system32\DRIVERS\Rts516xIR.sys --> c:\windows\system32\DRIVERS\Rts516xIR.sys [?]
S3 WMZuneComm;Zune Windows Mobile Connectivity Service;c:\program files\Zune\WMZuneComm.exe [8/5/2011 12:30 PM 268512]
.
Contents of the 'Scheduled Tasks' folder
.
2011-09-27 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2011-06-01 21:57]
.
2011-10-31 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2011-06-13 23:52]
.
2011-10-31 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2011-06-13 23:52]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&m=aspire_one&r=0xph01104245l03e4wu65w8702311q
mStart Page = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&m=aspire_one&r=0xph01104245l03e4wu65w8702311q
uInternet Connection Wizard,ShellNext = "c:\program files\Outlook Express\msimn.exe"
uInternet Settings,ProxyOverride = *.local
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000
IE: Send to &Bluetooth Device... - c:\program files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
IE: Send To Bluetooth - c:\program files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
TCP: DhcpNameServer = 192.168.0.1
FF - ProfilePath - c:\documents and settings\Julie\Application Data\Mozilla\Firefox\Profiles\39li3nne.default\
FF - prefs.js: browser.startup.homepage - google.com
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - c:\program files\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0027-ABCDEFFEDCBA} - c:\program files\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0027-ABCDEFFEDCBA}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: <![CDATA[1-ClickWeather]]>: {DCBD1271-D228-4082-9FBC-36D9B7660B03} - %profile%\extensions\{DCBD1271-D228-4082-9FBC-36D9B7660B03}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension
FF - Ext: DivX Plus Web Player HTML5 &lt;video&gt;: {23fcfd51-4958-4f00-80a3-ae97e717ed8b} - c:\program files\DivX\DivX Plus Web Player\firefox\DivXHTML5
FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\Java\jre6\lib\deploy\jqs\ff
FF - Ext: Symantec IPS: {BBDA0591-3099-440a-AA10-41764D9DB4DB} - c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\IPSFFPlgn
FF - Ext: Norton Toolbar: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62} - c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\coFFPlgn_2011_7_2_3
.
- - - - ORPHANS REMOVED - - - -
.
SafeBoot-WudfPf
SafeBoot-WudfRd
SafeBoot-mcmscsvc
SafeBoot-MCODS
.
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2011-10-31 11:52
Windows 5.1.2600 Service Pack 3 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
[HKEY_LOCAL_MACHINE\System\ControlSet001\Services\N360]
"ImagePath"="\"c:\program files\Norton Security Suite\Engine\5.1.0.29\ccSvcHst.exe\" /s \"N360\" /m \"c:\program files\Norton Security Suite\Engine\5.1.0.29\diMaster.dll\" /prefetch:1"
.
Completion time: 2011-10-31 11:56:21
ComboFix-quarantined-files.txt 2011-10-31 15:56
.
Pre-Run: 4,173,393,920 bytes free
Post-Run: 4,722,835,456 bytes free
.
- - End Of File - - E45FCBF650E769E170C82DEB794B88AC



Here's the log from the security check:

Results of screen317's Security Check version 0.99.24
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Disabled!
```````````````````````````````
Anti-malware/Other Utilities Check:

Java™ 6 Update 27
Adobe Flash Player ( 10.1.85.3) Flash Player Out of Date!
Mozilla Firefox (3.6.23) Firefox Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Norton ccSvcHst.exe
``````````End of Log````````````

#6 nasdaq

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Posted 01 November 2011 - 07:28 AM

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"M3000Mnt"="M3000Rmv.dll " [X]

Are you still using this model of the Web Camera?
It in the Run key that start every time you boot your computer but the file does not exist.
==

Cover this.

Critical vulnerabilities have been identified in Adobe Flash Player 10.3.183.10 and earlier versions... being exploited in the wild in active targeted attacks... update to Adobe Adobe Flash Player 11.0.1.152

Flash Player 11.0.1.152

On the top of the page you will be given an opportunity to download the version for your operating system.
Make sure you select appropriate version.

You will also have an option to install the Free! McAfee Security Scan Plus Un-check the box if you are NOT using McAfee's virus protection software.

Please let me know if the problem persists.

#7 tgw11253

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Posted 02 November 2011 - 11:25 AM

There is a webcam on the netbook, but it is never used, so we can disable it. I updated Adobe Flash Player, but the problem still exists. It seems to be running better, but it frequently times out on simple webpages and when it is connected to the network, all other computers are slow on the internet.

#8 nasdaq

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Posted 02 November 2011 - 01:06 PM

Download http://public.avast.com/~gmerek/aswMBR.exe (aswMBR.exe) ( 511KB ) to your desktop. Double click the aswMBR.exe to run it

  • Click the "Scan" button to start scan.
  • Upon completion of the scan, click Save log, and save it to your desktop. (Note - do not select any Fix at this time) <- IMPORTANT
  • Please post the contents of that log in your next reply.
There shall also be a file on your desktop named MBR.dat. Right click that file and select Send To>Compressed (zipped) folder. Please attach that zipped file in your next reply.

===

Please Download
TDSSKiller.zip

>>> Double-click on TDSSKiller.exe to run the application.
  • Click on the Start Scan button and wait for the scan and disinfection process to be over.
  • If an infected file is detected, the default action will be Cure, click on Continue
    Posted Image
  • If a suspicious file is detected, the default action will be Skip, click on Continue
    Posted Image
  • If you are asked to reboot the computer to complete the process, click on the Reboot Now button. A report will be automatically saved at the root of the System drive ((usually C:\) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt" (for example, C:\TDSSKiller.2.2.0_20.12.2009_15.31.43_log.txt). Please copy and paste the contents of that file here.
  • If no reboot is required, click on Report. A log file will appear. Please copy and paste the contents of that file in your next reply.

Please post the logs for my review.

#9 tgw11253

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Posted 02 November 2011 - 02:06 PM

Here is the aswmbr log. Attached is the DAT file as requested. Also, I ran the TDSSkiller and found no problems.


aswMBR version 0.9.8.986 Copyright© 2011 AVAST Software
Run date: 2011-11-02 14:56:33
-----------------------------
14:56:33.765 OS Version: Windows 5.1.2600 Service Pack 3
14:56:33.765 Number of processors: 2 586 0x1C02
14:56:33.765 ComputerName: ACER-399B23EC8F UserName: Julie
14:56:35.578 Initialize success
14:58:23.328 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-0
14:58:23.328 Disk 0 Vendor: TOSHIBA_ FG01 Size: 152627MB BusType: 3
14:58:23.359 Disk 0 MBR read successfully
14:58:23.375 Disk 0 MBR scan
14:58:23.390 Disk 0 Windows VISTA default MBR code
14:58:23.406 Disk 0 scanning sectors +312578048
14:58:23.500 Disk 0 scanning C:\WINDOWS\system32\drivers
14:58:33.312 Service scanning
14:58:35.015 Modules scanning
14:59:02.062 Disk 0 trace - called modules:
14:59:02.109 ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys hal.dll iaStor.sys
14:59:02.109 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x86f313d0]
14:59:02.109 3 CLASSPNP.SYS[f78bdfd7] -> nt!IofCallDriver -> \Device\0000009d[0x86f741a8]
14:59:02.109 5 ACPI.sys[f77b4620] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-0[0x86f3c030]
14:59:02.109 Scan finished successfully
15:02:18.953 Disk 0 MBR has been saved successfully to "C:\Documents and Settings\Julie\Desktop\MBR.dat"
15:02:19.031 The log file has been saved successfully to "C:\Documents and Settings\Julie\Desktop\aswMBR.txt"

#10 nasdaq

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Posted 03 November 2011 - 07:39 AM

The log is clean.

Try this.

Go start > run box and type cmd and hit OK
type
ipconfig /flushdns <-- (The space between g and / is needed)

repeat with
ipconfig /renew

Then hit Enter, type Exit, hit Enter
*/*

How is it now?

#11 nasdaq

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Posted 09 November 2011 - 10:03 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

#12 nasdaq

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Posted 11 November 2011 - 11:33 AM

Topic open.

#13 tgw11253

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Posted 14 November 2011 - 04:40 PM

The dns was flushed, but the problem still persists. Also, not sure if this is connected, but it seems as though the available space on my hard drive is dropping

#14 nasdaq

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Posted 15 November 2011 - 09:55 AM

Download the latest version of Kaspersky Virus Removal Tool
  • Close all other applications and double-click and run the installer.
  • When AVPTool starts, select all the scanable items except for CD-ROM drives.
  • Then please choose Security level: Recommended and perform the following actions.
    Posted Image
  • Click the Start scan button.
  • If malware is detected, place a checkmark in the Apply to all box, and click the Delete button (or Disinfect if the button is active).
  • After the scan finishes, if any threat remains in the Scan window (Red exclamation point), click the Neutralize all button
  • In the window that opens, place a checkmark in the Apply to all box, and click the Delete button (or Disinfect if the button is active).
  • If advised that a special disinfection procedure is required which demands system reboot: click the Ok button to close the window.
  • In the Scan window click the Reports button and select Save to file.
  • Name the report AVPT.txt, and save it to the Desktop.
  • Close AVPTool.
  • You will be prompted if you want to uninstall the program; click Yes.
  • You will then be prompted that to complete the uninstallation, the computer must be restarted. Select Yes to restart the system.
  • Copy and paste the first part of the report (Detected) that you saved in your next reply. Do not include the longer list marked Events.
===

#15 tgw11253

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Posted 16 November 2011 - 09:40 AM

I ran the scan and the only problems it showed were that itunes, shockwave, and java needed to be updated. I saved the report, but there wasn't a "detected" section before the events.




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