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Keyboard Stopped Working with Virus/Malware


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#1 nadjahs9

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Posted 24 October 2011 - 08:45 AM

After 2 days I believe I've finally removed the infections off of my computer but am still facing a problem where the external keyboard no longer works (I'm using the on screen keyboard for now). Ths has been the case both in normalmode and safe mode. Doing some initial research, similar threads suggested looking into the registry editor for the Upper Filter for key 4D36E96B-E325-11CE-BFC1-08002BE10318- for reference I'm looking at this thread: http://www.bleepingcomputer.com/forums/topic278884.html. The only value data I see there is 'kbdclass'. I'm not sure what one would expect to see here, so any further help/suggestions are greatly appreciated. If there is other diagnostic info I can provide please let me know.

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#2 nadjahs9

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Posted 26 October 2011 - 05:09 AM

I wanted to add that the buttons along the top of the keyboard (to control sound for example) do elicit a response. It's a dell keyboard model L2OU.

Edited by nadjahs9, 26 October 2011 - 08:59 AM.
Merged topics.


#3 ReviverSoft

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Posted 26 October 2011 - 01:46 PM

1. How about thoroughly cleaning it out first?

2. Check to see if the this article helps:
http://support.microsoft.com/kb/258826

3. Have you tried using the keyboard with a different computer?
ReviverSoft - Happy to help!

#4 nadjahs9

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Posted 27 October 2011 - 05:28 AM

I was actually just coming back to post an update when I saw your reply ReviverSoft, thanks for the suggestions. I actually got it back in working order by uninstalling the driver in Device Manager, scanning for new hardware (so that it recognized the keyboard) and then restarting. This old computer lives on!




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