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Nasty Malware-Cannot completely remove


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2 replies to this topic

#1 amberwilliams123

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Posted 23 October 2011 - 09:28 PM

Hi All! I've got a computer with some nasty stuff on it. When I first boot it up, there are several pop up alerts stating "winupd2573" wants to run. Then, half of the desktop is gone along with all of the start menu items. I'm also having redirect problems.

I ran Rkill to stop any malware and then successfully ran MBAM. MBAM found 75 trojans (some listed in the description of this thread). I removed them using MBAM. I also ran SAS and it found a few things too. After completing the two scans, I rebooted the computer. I did this three times, only to have the same problems as stated beforehand (each time the scans found less and less threats).

I have ran TDSS twice with no results. I left the computer for a while and came back after about four hours. It had shut itself down. So in one last attempt, I restarted and re-ran Rkill, MBAM, SAS, and TDSS (in that order). Results? Nothing. Not one "threat" was detected in each scan HOWEVER, I am still infected because I am still having the same problems (i.e. pop ups, missing desktop, redirects, etc).

Please help! :) Thanks in advance!

One more thing! I deleted the outdated (and thus not activated) Norton and installed MSSE.

Edited by amberwilliams123, 23 October 2011 - 09:31 PM.


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#2 Broni

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Posted 23 October 2011 - 10:07 PM

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

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#3 Orange Blossom

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Posted 24 October 2011 - 01:47 PM

Hello,

Now that you have posted a topic here: http://www.bleepingcomputer.com/forums/topic424827.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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