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I know I have a virus and hoping that someone here can help. Started yesterday when I thought my Windows Firewall popped up an error message. I was told that was the virus. Since then I can't run any virus scans or do any searches. Searches go to weird search sites. AVG says no components working. Started in safe mode and AVG ran a scan though many files were locked. It didn't repair anything. I tried to open and run ad aware, it became disabled. Download PC pitstop eliminator. When I hit scan, it shut down. IE and firefox were disabled but I still had a copy of the FF download and when it works for now. I was told I may have to reformat and lose everything. Going to get an external hard drive tomorrow and move as much as I can onto it just in case. I do realize I could move the virus but will deal with that bridge when I come to it. Hoping someone knows what the problem/virus is and can help me fix it. Thanks so much!
With the information you have provided I believe you will need help from the malware removal team. Please make sure that you read the information about getting started first. Then start a new thread HERE and include or required logs. Including a link to this thread will be helpful.
Thank you for your help. I will do my best but I am such a novice. I read a bit of the links you posted and was a bit lost. I will do my best to make your job helping me as easy as possible. Thanks so very much! Now off to work, ugh
I can't download the defogger.exe It comes up as a white/blue box like a program that hasn't been totally removed. I bought an external hard drive yesterday and moved all my pictures. I think I am going to have to just reformat. What I am concerned about is losing my music on itunes. How do I know that I have that backed up properly on the EHD? Thanks so much!