Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Infected with zero.acess rootkit


  • This topic is locked This topic is locked
17 replies to this topic

#1 hunkie

hunkie

  • Members
  • 72 posts
  • OFFLINE
  •  
  • Local time:11:00 PM

Posted 23 October 2011 - 06:37 PM

Hi to all!

First of all, just want to tell that I was infected by this virus on my company given laptop. I was infected when I installed an application from a crack site. I immediately noticed odd behavior and I freaked out and run combofix immediately. This is how I learned I was infected. As I search for the rootkit removal tool, I found several tools and run them all. I want to check if I'm still infected so I run accross your forum. Also, only now I learned As per what I read here, I shouldn't run them without supervision so I apologized for this as I was freaking out had the urgency to removed the virus.

Here's what I did:

1. Run combofix.
2. Run antizeroaccess.exe
3. tdsskiller.exe
4. Run combofix again.

Just want to know if I'm still infected. Here is the logfile of HiJackthis:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:27:32 AM, on 10/24/2011
Platform: Unknown Windows (WinNT 6.01.3505 SP1)
MSIE: Internet Explorer v8.00 (8.00.7601.17514)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANOTIF.EXE
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCtrl.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\Program Files\Microsoft Office Communicator\communicator.exe
C:\Program Files\Common Files\Spigot\Search Settings\SearchSettings.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\VolCtrl.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Microsoft Office\Office14\ONENOTEM.EXE
C:\PROGRA~1\MICROS~1\Office14\OUTLOOK.EXE
C:\Users\jcarbonilla\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Intel\Intel® Management Engine Components\IMSS\PrivacyIconClient.exe
C:\Users\jcarbonilla\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\rundll32.exe
C:\Users\jcarbonilla\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Sophos\AutoUpdate\ALMon.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://portal.dataroad.com/portal/page?_pageid=35,1&_dad=portal&_schema=PORTAL
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: YTNavAssist.YTNavAssistPlugin Class - {81017EA9-9AA8-4A6A-9734-7AF40E7D593F} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\YTNavAssist.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Sophos Web Content Scanner - {39EA7695-B3F2-4C44-A4BC-297ADA8FD235} - C:\Program Files\Sophos\Sophos Anti-Virus\SophosBHO.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~1\Office14\GROOVEEX.DLL
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~1\Office14\URLREDIR.DLL
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\YTSingleInstance.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
O4 - HKLM\..\Run: [IMSS] "C:\Program Files\Intel\Intel® Management Engine Components\IMSS\PIconStartup.exe"
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [QlbCtrl.exe] C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [BCSSync] "C:\Program Files\Microsoft Office\Office14\BCSSync.exe" /DelayServices
O4 - HKLM\..\Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray.exe
O4 - HKLM\..\Run: [Communicator] "C:\Program Files\Microsoft Office Communicator\communicator.exe" /fromrunkey
O4 - HKLM\..\Run: [SearchSettings] "C:\Program Files\Common Files\Spigot\Search Settings\SearchSettings.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [IntelliPoint] "c:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Sophos AutoUpdate Monitor] C:\Program Files\Sophos\AutoUpdate\almon.exe
O4 - Startup: OneNote 2010 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office14\ONENOTEM.EXE
O4 - Global Startup: Bluetooth.lnk = ?
O4 - Global Startup: VPN Client.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~1\MICROS~1\Office14\ONBttnIE.dll/105
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra button: @C:\Program Files\WIDCOMM\Bluetooth Software\btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @C:\Program Files\WIDCOMM\Bluetooth Software\btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\programdata\sophos web intelligence\swi_lsp.dll
O10 - Unknown file in Winsock LSP: c:\programdata\sophos web intelligence\swi_lsp.dll
O10 - Unknown file in Winsock LSP: c:\programdata\sophos web intelligence\swi_lsp.dll
O10 - Unknown file in Winsock LSP: c:\programdata\sophos web intelligence\swi_lsp.dll
O10 - Unknown file in Winsock LSP: c:\programdata\sophos web intelligence\swi_lsp.dll
O10 - Unknown file in Winsock LSP: c:\programdata\sophos web intelligence\swi_lsp.dll
O10 - Unknown file in Winsock LSP: c:\programdata\sophos web intelligence\swi_lsp.dll
O10 - Unknown file in Winsock LSP: c:\programdata\sophos web intelligence\swi_lsp.dll
O10 - Unknown file in Winsock LSP: c:\programdata\sophos web intelligence\swi_lsp.dll
O15 - Trusted Zone: http://planet.zanett.com
O15 - Trusted Zone: http://planet.zanett.com (HKLM)
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {55963676-2F5E-4BAF-AC28-CF26AA587566} (Cisco AnyConnect VPN Client Web Control) - https://vpn.zanett.com/CACHE/stc/1/binaries/vpnweb.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {EB01EBAB-25F9-4C5B-A704-BB532C6B0A24} (Oracle Web Transaction Recorder) - http://imanage.dataroad.com/em/console/monitoring/website/txn/lib/OraDHTMLRec.CAB
O16 - DPF: {F8FC1530-0608-11DF-2008-0800200C9A66} (CSD ActiveX Installer) - https://vpn.zanett.com/CACHE/sdesktop/install/binaries/instweb.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = zanett.com
O17 - HKLM\Software\..\Telephony: DomainName = zanett.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{0BAEF255-0E62-41C7-B687-FB3D6AB7E214}: NameServer = 202.126.40.5 222.127.143.5
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = zanett.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = zanett.com
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O20 - AppInit_DLLs: C:\PROGRA~1\Sophos\SOPHOS~1\sophos_detoured.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_x86_neutral_1fb74af29935fce6\aestsrv.exe
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - LSI Corporation - C:\Program Files\LSI SoftModem\agrsmsvc.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Application Updater - Spigot, Inc. - C:\Program Files\Application Updater\ApplicationUpdater.exe
O23 - Service: B-Service - Unknown owner - C:\Users\Administrator\Downloads\B-Service.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
O23 - Service: Com4QLBEx - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: hpqwmiex - Hewlett-Packard Company - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: HP Service (hpsrv) - Hewlett-Packard Company - C:\Windows\system32\Hpservice.exe
O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files\Intel\Intel® Management Engine Components\LMS\LMS.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: Sophos Anti-Virus status reporter (SAVAdminService) - Sophos Limited - C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
O23 - Service: Sophos Anti-Virus (SAVService) - Unknown owner - C:\Program Files\Sophos\Sophos Anti-Virus\SavService.exe
O23 - Service: Sophos AutoUpdate Service - Sophos Limited - C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
O23 - Service: Audio Service (STacSV) - Unknown owner - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_x86_neutral_1fb74af29935fce6\STacSV.exe (file missing)
O23 - Service: Sophos Web Intelligence Service (swi_service) - Sophos Limited - C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_service.exe
O23 - Service: SysAid Agent (SysAidAgent) - SysAid Ltd - C:\Program Files\SysAid\\IliAS.exe
O23 - Service: Intel® Management & Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files\Intel\Intel® Management Engine Components\UNS\UNS.exe
O23 - Service: Validity VCS Fingerprint Service (vcsFPService) - Validity Sensors, Inc. - C:\Windows\system32\vcsFPService.exe
O23 - Service: Cisco AnyConnect VPN Agent (vpnagent) - Cisco Systems, Inc. - C:\Program Files\Cisco\Cisco AnyConnect VPN Client\vpnagent.exe
O23 - Service: VNC Server Version 4 (WinVNC4) - RealVNC Ltd. - C:\Program Files\RealVNC\VNC4\WinVNC4.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

--
End of file - 12792 bytes

Edited by Budapest, 23 October 2011 - 10:16 PM.
Moved from AII ~Budapest


BC AdBot (Login to Remove)

 


#2 hunkie

hunkie
  • Topic Starter

  • Members
  • 72 posts
  • OFFLINE
  •  
  • Local time:11:00 PM

Posted 26 October 2011 - 04:42 PM

Hi to All,

Can you please use this latest logfile instead?

========================

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 5:27:15 AM, on 10/27/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Unable to get Internet Explorer version!
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Cisco\Cisco AnyConnect VPN Client\vpnagent.exe
C:\WINDOWS\system32\spoolsv.exe
c:\program files\idt\wdm\STacSV.exe
C:\Program Files\LSI SoftModem\agrsmsvc.exe
C:\Program Files\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Documents and Settings\jcarbonilla.ZANETT\Application Data\Mikogo 4\M4-Service.exe
C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
C:\Program Files\Sophos\Remote Management System\ManagementAgentNT.exe
C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
C:\Program Files\Sophos\Remote Management System\RouterNT.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\SysAid\IliAS.exe
C:\Program Files\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\Program Files\RealVNC\VNC4\WinVNC4.exe
C:\Documents and Settings\jcarbonilla.ZANETT\Application Data\Mikogo 4\M4-Capture.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\System32\accelerometerST.exe
C:\WINDOWS\system32\AESTFltr.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Microsoft Office Communicator\communicator.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\program files\real\realplayer\update\realsched.exe
C:\Program Files\Sophos\AutoUpdate\almon.exe
C:\Program Files\Microsoft ActiveSync\Wcescomm.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\Microsoft Office\Office12\EXCEL.EXE
C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\gfxUI.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://portal.dataroad.com/portal/page?_pageid=35,1&_dad=portal&_schema=PORTAL
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Documents and Settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
O2 - BHO: (no name) - {395610AE-C624-4f58-B89E-23733EA00F9A} - (no file)
O2 - BHO: Sophos Web Content Scanner - {39EA7695-B3F2-4C44-A4BC-297ADA8FD235} - C:\Program Files\Sophos\Sophos Anti-Virus\SophosBHO.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [snp2uvc] rundll32.exe C:\WINDOWS\system32\csnp2uvc.dll,ResetCIDS
O4 - HKLM\..\Run: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [AccelerometerSysTrayApplet] C:\WINDOWS\System32\accelerometerST.exe
O4 - HKLM\..\Run: [nwiz] C:\Program Files\NVIDIA Corporation\nView\nwiz.exe /installquiet
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [AESTFltr] %SystemRoot%\system32\AESTFltr.exe /NoDlg
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [Communicator] "C:\Program Files\Microsoft Office Communicator\communicator.exe" /fromrunkey
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\program files\real\realplayer\update\realsched.exe" -osboot
O4 - HKLM\..\Run: [Sophos AutoUpdate Monitor] C:\Program Files\Sophos\AutoUpdate\almon.exe
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\PROGRA~1\Yahoo!\MESSEN~1\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\Wcescomm.exe"
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\documents and settings\all users\application data\sophos web intelligence\swi_lsp.dll
O10 - Unknown file in Winsock LSP: c:\documents and settings\all users\application data\sophos web intelligence\swi_lsp.dll
O10 - Unknown file in Winsock LSP: c:\documents and settings\all users\application data\sophos web intelligence\swi_lsp.dll
O15 - Trusted Zone: http://planet.zanett.com
O15 - Trusted Zone: http://planet.zanett.com (HKLM)
O16 - DPF: {315B0BFB-2BD4-481B-80A3-A9B80727C61B} (WebIQ Engine Application Object) - http://webiq005.webiqonline.com/WebIQ/DataServer/DataServer.dll?Handler=GetEngineDistribution&EDID={896A23A1-5821-4609-A6C6-6D5536C585C9}
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1281637384234
O16 - DPF: {CAFECAFE-0013-0001-0021-ABCDEFABCDEF} (JInitiator 1.3.1.21) -
O16 - DPF: {EB01EBAB-25F9-4C5B-A704-BB532C6B0A24} (Oracle Web Transaction Recorder) - http://imanage.dataroad.com/em/console/monitoring/website/txn/lib/OraDHTMLRec.CAB
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = zanett.com
O17 - HKLM\Software\..\Telephony: DomainName = zanett.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = zanett.com
O17 - HKLM\System\CS3\Services\Tcpip\Parameters: Domain = zanett.com
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - LSI Corporation - C:\Program Files\LSI SoftModem\agrsmsvc.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: Com4QLBEx - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files\Intel\Intel® Management Engine Components\LMS\LMS.exe
O23 - Service: M4-Service - Unknown owner - C:\Documents and Settings\jcarbonilla.ZANETT\Application Data\Mikogo 4\M4-Service.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Sophos Anti-Virus status reporter (SAVAdminService) - Sophos Limited - C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
O23 - Service: Sophos Anti-Virus (SAVService) - Unknown owner - C:\Program Files\Sophos\Sophos Anti-Virus\SavService.exe
O23 - Service: Sophos Agent - Sophos Limited - C:\Program Files\Sophos\Remote Management System\ManagementAgentNT.exe
O23 - Service: Sophos AutoUpdate Service - Sophos Limited - C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
O23 - Service: Sophos Message Router - Sophos Limited - C:\Program Files\Sophos\Remote Management System\RouterNT.exe
O23 - Service: Audio Service (STacSV) - IDT, Inc. - c:\program files\idt\wdm\STacSV.exe
O23 - Service: Sophos Web Intelligence Service (swi_service) - Sophos Limited - C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_service.exe
O23 - Service: SysAid Agent (SysAidAgent) - SysAid Ltd - C:\Program Files\SysAid\\IliAS.exe
O23 - Service: Intel® Management & Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files\Intel\Intel® Management Engine Components\UNS\UNS.exe
O23 - Service: Validity VCS Fingerprint Service (vcsFPService) - Validity Sensors, Inc. - C:\WINDOWS\system32\vcsFPService.exe
O23 - Service: Cisco AnyConnect VPN Agent (vpnagent) - Cisco Systems, Inc. - C:\Program Files\Cisco\Cisco AnyConnect VPN Client\vpnagent.exe
O23 - Service: VNC Server Version 4 (WinVNC4) - RealVNC Ltd. - C:\Program Files\RealVNC\VNC4\WinVNC4.exe

--
End of file - 13793 bytes

#3 HelpBot

HelpBot

    Bleepin' Binary Bot


  • Bots
  • 12,600 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:00 AM

Posted 28 October 2011 - 06:40 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

Posted Image In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/424723 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#4 hunkie

hunkie
  • Topic Starter

  • Members
  • 72 posts
  • OFFLINE
  •  
  • Local time:11:00 PM

Posted 29 October 2011 - 03:03 AM

Hello,

I attached the logfiles here. Thank you very much and hope to hear from you soon!

Jeff

Attached Files



#5 etavares

etavares

    Bleepin' Remover


  • Malware Response Team
  • 15,514 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:00 AM

Posted 29 October 2011 - 05:44 AM

Hello, .

My name is etavares and I will be helping you with this log.


Here are some guidelines to ensure we are able to get your machine back under your control.

  • Please do not run any unsupervised scans, fixes, etc. We can work against each other and end up in a worse place.
  • Please subscribe to this topic if you have not already done so. Please check back just in case, as the email system can fail at times.
  • Just because your machine is running better does not mean it is completely cleaned. Please wait for the 'all clear' from me to say when we are done.
  • Please reply within 3 days to be fair to other people asking for help.
  • When in doubt, please stop and ask first. There's no harm in asking questions!

Backdoor Warning
One or more of the identified infections is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you do decide to proceed, please continue with the fix below.







Step 1


ZeroAccess is still active so we need to defeat that first. As you know now, cracked software is an extremely common infection vector. Please remove any you have before we start. Secondly, as this is a work computer and I don't know your company's IT policies, I trust that you know the policies and continuing with any instructions I provide is your responsibility, not mine. I do recommend you call your IT support, but I will try and help you if you prefer this route.



Please download DummyCreator.zip and unzip it.
  • Run the tool.
  • Copy and paste the following into the edit box:

    C:\WINDOWS\2901981
  • Press Create button and post the content of the Result.txt.

    Important: Restart the computer.



Step 2

We need to scan the system with this special tool:

* Please download and save:

Junction.zip

* Unzip it and place Junction.exe in the Windows directory (C:\Windows).
* Go to Start => Run... => Copy and paste the following command in the Run box and click OK:

cmd /c junction -s c:\ >log.txt&log.txt& del log.txt

A command window opens starting to scan the system. Wait until a log file opens. Copy and paste the log in your next reply.

etavares


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

Posted Image
Unified Network of Instructors and Trusted Eliminators
 


#6 hunkie

hunkie
  • Topic Starter

  • Members
  • 72 posts
  • OFFLINE
  •  
  • Local time:11:00 PM

Posted 29 October 2011 - 09:58 AM

Hi Etavares,

First of all thank you for your time in looking into my problem.

This is my company given laptop and I really don't want to cause any trouble or bother them much with my carelessness so I opt to clean the machine by myself with your assistance. I have faith on this forum and you guys.

Also, I noticed that my Antivirus, SOPHOS has stopped working. I can't enabled it. Not sure if this is caused by the virus.

Please find the log files below:

DummyCreator:

DummyCreator by Farbar
Ran by jcarbonilla (administrator) on 29-10-2011 at 21:59:01
**************************************************************

C:\WINDOWS\2901981 [29-10-2011 21:59:01]

== End of log ==


Junction log:


Junction v1.06 - Windows junction creator and reparse point viewer
Copyright © 2000-2010 Mark Russinovich
Sysinternals - www.sysinternals.com


Failed to open \\?\c:\\pagefile.sys: The process cannot access the file because it is being used by another process.



Failed to open \\?\c:\\System Volume Information: Access is denied.



Failed to open \\?\c:\\6ddf2b83c727d13c51c5ebeea0e1\dlmgr.dll: Access is denied.



Failed to open \\?\c:\\6ddf2b83c727d13c51c5ebeea0e1\gencomp.dll: Access is denied.



Failed to open \\?\c:\\6ddf2b83c727d13c51c5ebeea0e1\vsbasereqs.dll: Access is denied.



Failed to open \\?\c:\\6ddf2b83c727d13c51c5ebeea0e1\vsscenario.dll: Access is denied.



Failed to open \\?\c:\\79812e996ceb55e7fa67\amd64: Access is denied.



Failed to open \\?\c:\\79812e996ceb55e7fa67\i386: Access is denied.


..
Failed to open \\?\c:\\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys\26b8093d46a6b0d303a28890501f2503_580919fc-aad3-4077-8219-01f0591ce978: Access is denied.



Failed to open \\?\c:\\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys\69edcf4ad2be7f371afbc3782459b541_580919fc-aad3-4077-8219-01f0591ce978: Access is denied.


.

...

...

...

...

...
Failed to open \\?\c:\\Documents and Settings\jcarbonilla.ZANETT\Desktop\ComboFix.exe: Access is denied.




...

...

...

...

...

...

...

...

...

...

...

...

...

...

...

...

...

...

...

...

...

...

...

...

...

...

...
Failed to open \\?\c:\\Program Files\Sophos\Sophos Anti-Virus\SavService.exe: Access is denied.




...

...

...

...

..\\?\c:\\WINDOWS\$NtUninstallKB3768$\354286878: SYMBOLIC LINK
Print Name : c:\windows\system32\config
Substitute Name: \systemroot\system32\config

.

.\\?\c:\\WINDOWS\assembly\GAC_32\System.EnterpriseServices\2.0.0.0__b03f5f7f11d50a3a: JUNCTION
Print Name : C:\WINDOWS\WinSxS\x86_System.EnterpriseServices_b03f5f7f11d50a3a_2.0.0.0_x-ww_7d5f3790
Substitute Name: C:\WINDOWS\WinSxS\x86_System.EnterpriseServices_b03f5f7f11d50a3a_2.0.0.0_x-ww_7d5f3790

\\?\c:\\WINDOWS\assembly\GAC_MSIL\IEExecRemote\2.0.0.0__b03f5f7f11d50a3a: JUNCTION
Print Name : C:\WINDOWS\WinSxS\MSIL_IEExecRemote_b03f5f7f11d50a3a_2.0.0.0_x-ww_6e57c34e
Substitute Name: C:\WINDOWS\WinSxS\MSIL_IEExecRemote_b03f5f7f11d50a3a_2.0.0.0_x-ww_6e57c34e

..

...

...

...

...\\?\c:\\WINDOWS\Microsoft.NET\assembly\GAC_32\System.EnterpriseServices\v4.0_4.0.0.0__b03f5f7f11d50a3a: JUNCTION
Print Name : C:\WINDOWS\WinSxS\x86_System.EnterpriseServices_b03f5f7f11d50a3a_4.0.0.0_x-ww_29b51492
Substitute Name: C:\WINDOWS\WinSxS\x86_System.EnterpriseServices_b03f5f7f11d50a3a_4.0.0.0_x-ww_29b51492



...

...

...

...

...

..

#7 etavares

etavares

    Bleepin' Remover


  • Malware Response Team
  • 15,514 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:00 AM

Posted 30 October 2011 - 05:51 AM

Hello, hunkie.


Step 1

For x86 bit systems please download GrantPerms.zip and save it to your desktop.
For x64 bit systems please download GrantPerms64.zip and save it to your desktop.
Unzip the file and depending on the system run GrantPerms.exe or GrantPerms64.exe
Copy and paste the following in the edit box:

C:\6ddf2b83c727d13c51c5ebeea0e1\dlmgr.dll
C:\6ddf2b83c727d13c51c5ebeea0e1\gencomp.dll
C:\6ddf2b83c727d13c51c5ebeea0e1\vsbasereqs.dll
C:\6ddf2b83c727d13c51c5ebeea0e1\vsscenario.dll
C:\79812e996ceb55e7fa67\amd64
C:\79812e996ceb55e7fa67\i386
C:\Documents and Settings\jcarbonilla.ZANETT\Desktop\ComboFix.exe
C:\Program Files\Sophos\Sophos Anti-Virus\SavService.exe


Click Unlock. When it is done click "OK".
Click List Permissions and post the result (Perms.txt) that pops up. A copy of Perms.txt will be saved in the same directory the tool is run.



Step 2


Please delete your copy of Combofix and download a new one.



Next, please download ComboFix from one of these locations:
* IMPORTANT !!! Save ComboFix.exe to your Desktop as etavaresCF.exe
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on etavaresCF.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


Posted Image
Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply, along with any symptoms that are present after it runs.

Note: After running Combofix, you may receive an error about "illegal operation on a registry key that has been marked for deletion." If you receive this error, please reboot and it should disappear.

etavares


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

Posted Image
Unified Network of Instructors and Trusted Eliminators
 


#8 hunkie

hunkie
  • Topic Starter

  • Members
  • 72 posts
  • OFFLINE
  •  
  • Local time:11:00 PM

Posted 30 October 2011 - 10:37 AM

Hi Etavares,

Here are the logfiles that your requested.

Note that I forgot to rename the combofix when I run it, so I have to run it again. I include both logs of combofix here so you will find two. Apologies for that. Thanks for your help!

hunkie

Attached Files



#9 etavares

etavares

    Bleepin' Remover


  • Malware Response Team
  • 15,514 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:00 AM

Posted 31 October 2011 - 05:07 AM

Hello, hunkie.


Step 1

Next, we need to remove old Java versions.
Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) or Java™ in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java version(s) shown below:
    J2SE Runtime Environment 5.0 Update 16
    Java™ 6 Update 14
  • Reboot your computer once all Java components are removed.




Step 2

Please pull anything out of the recycle bin that you want to save. Part of this fix will empty temp files, and that does include the recycle bin.

We need run an OTL Script
  • Please download OTL from one of the following mirrors if you do not still have it.
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Paste the following code under the Custom Scans/Fixes box at the bottom.
    :reg
    [HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SophosAntiVirus]
    "DisableMonitoring"=-
    :Commands
    [EmptyTemp]
    
  • Click the Run Fix button at the top.
  • let the program run unhindered and reboot when it is done.
  • You will get a log when it is done, please post that in your reply.
  • Please then create a new OTL report....
  • Click the "Scan All Users" checkbox.
  • Push the Posted Image button.
  • A report will open, copy and paste it in a reply here.



Step 3

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.



Step 4

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

etavares


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

Posted Image
Unified Network of Instructors and Trusted Eliminators
 


#10 hunkie

hunkie
  • Topic Starter

  • Members
  • 72 posts
  • OFFLINE
  •  
  • Local time:11:00 PM

Posted 31 October 2011 - 05:36 PM

Hi Etavares,

Thank you for your time. Never thought that simple virus can cause a lot trouble. I can see that from the steps that it will require some reboot so I decided not to do this until my off hours. I will update you as soon as possible.

Just a quick note though, the last procedure we did, that grantpermission then running combofix, that resurrected my SOPHOS antivirus and is now working.
The problem I have is that remember the spare computer I've used, well it was also infected. To make the story short, I was infected with the same rootkit virus both on this laptop, and to the spare I've used. I have surrendered already that spare to our IT team, of course without their knowing that was not yet fully fixed. Well I run already the combofx there but SOPHOS is still disabled when I surrendered it. That is just my concern. Well I saw the spare yesterday still sitting on the desk of our IT guy, so I borrowed and opened it and tried doing the same thing, but I'm stuck in junction.exe file. Seems like it won't run on WINDOWS 7 (this machine is running on WINXP). Well I just thought if there's a way we can fix it, goal is just to fix the antivirus so it is enabled. I'm thinking, is there a junction.exe for WINDOWS7?

Thanks for your help! Appreciate everything you've done.

hunkie

#11 etavares

etavares

    Bleepin' Remover


  • Malware Response Team
  • 15,514 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:00 AM

Posted 01 November 2011 - 05:11 AM

Hi hunkie,

In regards to the other computer, please start another topic. TO keep things straight, we only do one computer per topic...it gets confusing without that. You can PM me the link to that topic once you create it. Junction will work on Windows 7...but the log will be HUGE. Still, I wouldn't assume the same fixes will work on that computer. Running Combofix unsupervised can also be dangerous. It does break computers from time to time. An expert trained in it can resurrect the system, but often we need to know more information from other logs to help us which we usually don't have in that case.

I'll keep an eye out for those logs.

-etavares


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

Posted Image
Unified Network of Instructors and Trusted Eliminators
 


#12 hunkie

hunkie
  • Topic Starter

  • Members
  • 72 posts
  • OFFLINE
  •  
  • Local time:11:00 PM

Posted 02 November 2011 - 01:21 AM

Hi Etavares,

Here it is. again thank you for your help!

Step 1.

I have uninstalled old java. Question: I am working as Oracle analyst,part of it is opening forms that requires java. Can I open and install java again if it requires me?


=========================

Step 2.

Here it is:

All processes killed
========== REGISTRY ==========
Registry value HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SophosAntiVirus\\DisableMonitoring deleted successfully.
========== COMMANDS ==========

[EMPTYTEMP]

User: Administrator
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 180224 bytes
->Java cache emptied: 4928494 bytes
->FireFox cache emptied: 15080867 bytes
->Flash cache emptied: 456 bytes

User: All Users

User: Application Data

User: Cookies

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes
->Flash cache emptied: 56502 bytes

User: jcarbonilla
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 2443 bytes

User: jcarbonilla.ZANETT
->Temp folder emptied: 256377034 bytes
->Temporary Internet Files folder emptied: 40808134 bytes
->Java cache emptied: 403418531 bytes
->FireFox cache emptied: 45624325 bytes
->Google Chrome cache emptied: 164446369 bytes
->Flash cache emptied: 1143331 bytes

User: JCARBO~1~ZAN

User: Local Settings

User: LocalService
->Temp folder emptied: 69964 bytes
->Temporary Internet Files folder emptied: 67 bytes

User: LocalService.NT AUTHORITY
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes

User: NetworkService
->Temp folder emptied: 4216 bytes
->Temporary Internet Files folder emptied: 39766768 bytes

User: NetworkService.NT AUTHORITY
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 67 bytes

User: oragd
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 67 bytes
->Java cache emptied: 0 bytes
->Flash cache emptied: 456 bytes

User: sdesamparado
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 4467 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 2402044 bytes
%systemroot%\System32 .tmp files removed: 56219580 bytes
%systemroot%\System32\dllcache .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 4834704 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 33170 bytes
RecycleBin emptied: 66975852 bytes

Total Files Cleaned = 1,051.00 mb


OTL by OldTimer - Version 3.2.31.0 log created on 11022011_064419

Files\Folders moved on Reboot...
C:\Documents and Settings\jcarbonilla.ZANETT\Local Settings\Temp\WCESLog.log moved successfully.

Registry entries deleted on Reboot...

=========================
OTL log #2: I have attached the logs here as OTL.zip.


=========================
Step 3:

Malwarebytes log:

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8054

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

11/2/2011 7:15:21 AM
mbam-log-2011-11-02 (07-15-21).txt

Scan type: Quick scan
Objects scanned: 264584
Time elapsed: 3 minute(s), 10 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


=========================
Step 4:

I have run eset online scanner and it had not found any threats.

Attached Files

  • Attached File  OTL.zip   23.72KB   0 downloads


#13 hunkie

hunkie
  • Topic Starter

  • Members
  • 72 posts
  • OFFLINE
  •  
  • Local time:11:00 PM

Posted 02 November 2011 - 01:29 AM

For the other computer, I don't have it right now. I am in vacation and would only be able to go back to the office by next week. Hope I will have the chance to borrow it and run a fix. But if I have the chance, I guess I will provide the logs provided by Helbot above so you could look at it? By the way, thank you for your kindness by volunteering to check it out too. Thanks!

Hunkie

#14 hunkie

hunkie
  • Topic Starter

  • Members
  • 72 posts
  • OFFLINE
  •  
  • Local time:11:00 PM

Posted 02 November 2011 - 01:43 AM

Hi Etavares,


Step 1.

I have uninstalled old java. Question: I am working as Oracle analyst,part of it is opening forms that requires java. Can I open and install java again if it requires me?


I tried logging in to the application and open a form to check, then below message showed, can I install it?

In order to access this application, you must install the J2SE Plugin version 1.6.0_07. To install this plugin, click here to download the oaj2se.exe executable. Once the download is complete, double-click the oaj2se.exe file to install the plugin. You will be prompted to restart your browser when the installation is complete


#15 etavares

etavares

    Bleepin' Remover


  • Malware Response Team
  • 15,514 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:00 AM

Posted 02 November 2011 - 05:14 AM

Hello, hunkie.

You still have Java 6 Update 26 installed, so you do have Java installed. We just got rid of the older outdated versions.

Java was been updated to Java 7 Update 1, and you should upgrade for security reasons, although I would recommend not at this point...the first time they released Java 7 it had serious issues. I'm also not sure if your reporting using Java willl be compatible with Java 7.

If you find you can't do the reports, you can reinstall the older versions.



Ok, good news. Your log appears clean. Let's clean up our mess. If your computer is running well; please do the steps listed below. At the end, I've also listed a few completely optional things you can do to further secure your computer. Safe surfing!



Step 1



Uninstall ComboFix and Clean Up
Click Start > Run and type combofix /Uninstall click OK (Note the space between combofix and /Uninstall) See below:
Posted Image
Please advise if this step is missed for any reason as it performs some important actions.

Download and Run OTC

We will now remove the tools we used during this fix using OTC.
  • Download OTC by OldTimer and save it to your desktop.
  • If that link doesn't work, try this one.
  • Double click Posted Imageicon to start the program. If you are using Vista, please right-click and choose run as administrator
  • Then Click the big Posted Image button.
  • You will get a prompt saying "Begin Cleanup Process". Please select Yes.
  • Restart your computer when prompted.

If you ran Defogger and disabled your emulator, please don't forget to run it again and reenable it. See the instructions here to do so.


Optional Items

Please take the time to read below to secure your machine and take the necessary steps to keep it that way.


System Still Slow?
You may wish to try StartupLite. Simply download this tool to your desktop and run it. It will explain any optional auto-start programs on your system, and offer the option to stop these programs from starting at startup. This will result in fewer programs running when you boot your system, and should improve preformance. If you are running Windows Vista or Windows 7, please right-click on the icon, and select "Run As Administrator"; otherwise it won't work.
If that does not work, you can try the steps mentioned in Slow Computer/browser? Check Here First; It May Not Be Malware

Protect yourself from malicious sites

The HOSTS file can protect you from connecting to bad sites. See The Hosts File and what it can do for you for more background.

Please download HostMan. It safeguards you with a regularly updated Hosts-file that blocks dangerous sites from opening. This adds another bit of safety while surfing the Internet. For installlation and setting up, follow these steps:
  • Double-click the Downloaded installer and install the tool to a location of your choice
  • Via the Startmenu, navigate to HostsMan and run the program.
    • Click "Hosts" in the menu
    • Click "Manage Updates" in the submenu
    • Out of the three, select atleast one of the three (I have MVPS Host as my main one)
    • Click "Add Update." After that you will only need to click on the following button to retrieve updates:
      Posted Image
  • Click the X to exit the program.
  • Note: If you were using a custom Hosts file you will need to replace any of those entries yourself.


Keep Windows Up to Date
It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.



Update your AntiVirus Software

It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out. If you use a commercial antivirus program you must make sure you keep renewing your subscription. Otherwise, once your subscription runs out, you may not be able to update the programs virus definitions.


Make sure your applications have all of their updates

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector and Calendar of Updates.

Use a Firewall

I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

For a tutorial on Firewalls and a listing of some available ones see the link below:

Understanding and Using Firewalls

Install an AntiSpyware Program

A highly recommended AntiSpyware program isMalwarebytes Anti-Malware. You can download the free version..

Installing this program will provide spyware & hijacker protection on your computer alongside your virus protection. You should scan your computer with an AntiSpyware program on a regular basis just as you would an antivirus software.


Update all these programs regularly
Make sure you update all your programs regularly. Without regular updates you WILL NOT be protected when new malicious programs are released. You can use Secunia PSI to keep track of necessary updates. It can run in the background and constantly monitor your software; although I just run it once a week manually. It will alert you when an update is available for a variety of software. It is very useful.

Follow this list and your potential for being infected again will reduce dramatically.

Good luck!

etavares


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

Posted Image
Unified Network of Instructors and Trusted Eliminators
 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users