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Video Crashed Computer


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#1 eyebrowns

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Posted 22 October 2011 - 10:54 PM

I was just trying to watch a video on Tumblr. Then it wouldn't play, the display got all messed up and then I got a blue screen and my computer restarted. I didn't even read what error it was because I was too surprised. That's never ever happened to me before. This computer is new, I've had it for not even a month now and I don't understand what could have happened. Is it a virus? Or is it my video card?

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#2 keyboardNinja

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Posted 23 October 2011 - 12:13 AM

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
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#3 eyebrowns

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Posted 23 October 2011 - 11:05 AM

==================================================
Dump File : 102211-17690-01.dmp
Crash Time : 10/22/2011 11:33:50 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`095664e0
Parameter 2 : fffff880`045aa67c
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\102211-17690-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 336,074
==================================================

#4 keyboardNinja

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Posted 23 October 2011 - 11:33 AM

Hmm...that file (dxgkrnl.sys) is related to DirectX, which is related to video. Since it's a new computer, it's probably just some driver or plugin that is out of date.

Please Publish a Snapshot using Speccy.

What version of DirectX are you using? Hit the following key combo: Windows Key + R > type in dxdiag and hit Enter > near the bottom of the window it should say DirectX Version: DirectX ## (where ## is the version number).

Also check to make sure your Flash Player is up-to-date: http://www.adobe.com/software/flash/about/

What browser were you using? The more info you can provide, the better.
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#5 eyebrowns

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Posted 23 October 2011 - 11:51 AM

http://speccy.piriform.com/results/toL6T5R6ndqK4A32XRpQylq

I have DirectX11 and I use Chrome primarily. I have Firefox too, but it's only if a certain site doesn't work in Chrome. I have Flash 11,0,1,152 installed.

Edited by eyebrowns, 23 October 2011 - 11:52 AM.


#6 keyboardNinja

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Posted 23 October 2011 - 12:56 PM

Download the latest graphics driver here: http://sites.amd.com/us/game/downloads/Pages/radeon_win7-64.aspx#2

Pick the first one (Display Driver).
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#7 eyebrowns

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Posted 23 October 2011 - 01:03 PM

OKAY! Installed the Display Driver!
Should I be cured now? lol

#8 eyebrowns

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Posted 23 October 2011 - 01:51 PM

I just ran into another display freeze up. I clicked on someone's Livejournal profile who had a song on autoplay, the song played but then the screen froze. It said the Driver had stopped responding but it recovered which is what it said yesterday before I got a BSOD...

EDIT:

I restarted after installing the new drivers and went to the same page with no problem now.

Edited by eyebrowns, 23 October 2011 - 07:27 PM.





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