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"Windows can't ck. for updates"


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6 replies to this topic

#1 dreamcatcherco

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Posted 22 October 2011 - 09:59 PM

What am I missing here? I am using Windows Vista (pre-loaded--have no disk) 32 bit on an HP. It is one of 2 computers on a home network. I think SP 2 is on system along with all updates until last couple months when computer has been saying it can't update Windows due to Error 80070422. When you look in the "updates installed" section, it says there are no installed updates. But I tried to install Sp 1, got a message that it was already installed. I'm using Kaspersky Internet Security. Malwarebytes full scan revealed a trojan, but Housecall online scan subsequently showed no infection. I think I have done the steps to correct that I'm seeing online--like trying to manually download (didn't work); autorun or delay needed processes; looked in the registry for: PendingXmldentifier, NextQueueEntryIndex, & AdvancedInstallersNeedResolving--can't find. Run>regedit>HMKEY Local Machine>Software>Policies>Microsoft>Windows>Windows Updater doesn't exist either. Can't do system restore--doesn't go back far enough to fix problem. In this same discussion I was using as reference someone said: "I downloaded combofix from bleepingcomputer.com and followed the directions closely as directed and now, the updates from Microsoft are downloading and installing." So I must confess I did that too. THEN, too late, I started consulting the forums at Bleeping Computer where I saw DON'T do that unless someone requests the info. So I do have that info. I'm not seeing what looks to me like a trojan--but I'm not liking some other things I'm seeing. Tried to completely uninstall Symantec, Comodo, and Google Tool Bar & I think maybe this is saying there are remnants of those files remaining. Also I'm NOT seeing Epson All in One printer entries & I also need to figure out why the All in One isn't working after I installed a Lexmark network laser printer. But that's another issue. I probably have done something stupid in terms of the way the cables are hooked up or something, although I don't know what that is right now! I ran a program from Major Geeks that is specifically supposed to fix Update errors & the HP is still not updating. Please help--I have no clue. Would appreciate step by step instructions if you can think of a strategy or a way to diagnose the problem. Thanks so much for any help you can give.

Edited by hamluis, 23 October 2011 - 09:01 AM.
Moved from Vista to Am I Infected.


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#2 jhayz

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Posted 22 October 2011 - 10:31 PM

Error 80070422

http://windows.microsoft.com/en-US/windows-vista/Windows-Update-error-80070422-80244019-or-8DDD0018

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#3 dreamcatcherco

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Posted 23 October 2011 - 12:01 AM

Thanks so much for your speedy reply! So far as I know I have previously worked through the steps suggested in the link you posted. (It was one of my online reference materials I used before I came to Bleeping Computer.)

#4 jhayz

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Posted 23 October 2011 - 06:49 AM

I think you need the help of the malware team so I would suggest starting an new thread to correct your problem on the particular error and issue.

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#5 dreamcatcherco

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Posted 23 October 2011 - 11:22 AM

Thanks, jhayz, for passing me along. Not sure if you mean you think I should re-post my query, cuz' you basically re-posed for me by moving my prior post to a new topic. I'm thinking malware could be a likely explanation. But maybe I missed something because I THOUGHT I made other adjustments & I didn't do what I thought I did. Sometimes directions in online discussions on other boards are a little abbreviated or assume you have knowledge you don't necessarily have.

#6 boopme

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Posted 23 October 2011 - 02:44 PM

Hello having run ComboFix we need to see that and a DDS log.

Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
Skip the GMER step and instead post the ComboFix log you have.

Let me know if that went well.
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#7 Orange Blossom

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Posted 24 October 2011 - 02:13 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic424837.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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