What am I missing here? I am using Windows Vista (pre-loaded--have no disk) 32 bit on an HP. It is one of 2 computers on a home network. I think SP 2 is on system along with all updates until last couple months when computer has been saying it can't update Windows due to Error 80070422. When you look in the "updates installed" section, it says there are no installed updates. But I tried to install Sp 1, got a message that it was already installed. I'm using Kaspersky Internet Security. Malwarebytes full scan revealed a trojan, but Housecall online scan subsequently showed no infection. I think I have done the steps to correct that I'm seeing online--like trying to manually download (didn't work); autorun or delay needed processes; looked in the registry for: PendingXmldentifier, NextQueueEntryIndex, & AdvancedInstallersNeedResolving--can't find. Run>regedit>HMKEY Local Machine>Software>Policies>Microsoft>Windows>Windows Updater doesn't exist either. Can't do system restore--doesn't go back far enough to fix problem. In this same discussion I was using as reference someone said: "I downloaded combofix from bleepingcomputer.com and followed the directions closely as directed and now, the updates from Microsoft are downloading and installing." So I must confess I did that too. THEN, too late, I started consulting the forums at Bleeping Computer where I saw DON'T do that unless someone requests the info. So I do have that info. I'm not seeing what looks to me like a trojan--but I'm not liking some other things I'm seeing. Tried to completely uninstall Symantec, Comodo, and Google Tool Bar & I think maybe this is saying there are remnants of those files remaining. Also I'm NOT seeing Epson All in One printer entries & I also need to figure out why the All in One isn't working after I installed a Lexmark network laser printer. But that's another issue. I probably have done something stupid in terms of the way the cables are hooked up or something, although I don't know what that is right now! I ran a program from Major Geeks that is specifically supposed to fix Update errors & the HP is still not updating. Please help--I have no clue. Would appreciate step by step instructions if you can think of a strategy or a way to diagnose the problem. Thanks so much for any help you can give.
Edited by hamluis, 23 October 2011 - 09:01 AM.
Moved from Vista to Am I Infected.