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Cleaned up an infection but now can't get online


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9 replies to this topic

#1 slipp3d

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Posted 22 October 2011 - 09:06 PM

So I started cleaning my computer and I cleaned up a couple of light infections. Now when I try to get online I am unable to get any where, but if I boot into safe mood I'm able to browse the internet but I'm unable to update malware bytes or my anti-virus software. What can I do to get cleaned up and running again?

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#2 Broni

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Posted 22 October 2011 - 09:16 PM

Most likely you're still infected.

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 slipp3d

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Posted 22 October 2011 - 11:20 PM

From Check...
 Results of screen317's Security Check version 0.99.7  
 Windows XP Service Pack 3  
 Internet Explorer 7 [color=red][b]Out of date![/b][/color] 
[b]`````````````````````````````` 
[u]Antivirus/Firewall Check:[/u][/b] 
 Windows Firewall Disabled!  
 Norton AntiVirus 2005    
 Norton Internet Security    
[b]``````````````````````````````` 
[u]Anti-malware/Other Utilities Check:[/u][/b] 
 Malwarebytes' Anti-Malware    
 CCleaner     
 Java 2 Runtime Environment, SE v1.4.2_03 
Adobe Reader 7.0 
Out of date Adobe Reader installed! 
 Mozilla Firefox (x86 en-US..) [color=red][b]Firefox Out of Date![/b][/color]  
[b]```````````````````````````````` 
Process Check:  
[u]objlist.exe by Laurent[/u][/b] 
 Malwarebytes' Anti-Malware mbamservice.exe  
 Malwarebytes' Anti-Malware mbamgui.exe  
 Comodo Firewall cmdagent.exe 
 Comodo Firewall cfp.exe 
[b]``````````End of Log````````````[/b] 
From Mini-Tool Box
MiniToolBox by Farbar 
Ran by marie (administrator) on 23-10-2011 at 21:07:19
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


========================= IE Proxy Settings: ============================== 

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ============================== 


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================

  
127.0.0.1       localhost

========================= IP Configuration: ================================

# ---------------------------------- 
# Interface IP Configuration         
# ---------------------------------- 
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp 
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



        Host Name . . . . . . . . . . . . : sugar

        Primary Dns Suffix  . . . . . . . : 

        Node Type . . . . . . . . . . . . : Hybrid

        IP Routing Enabled. . . . . . . . : No

        WINS Proxy Enabled. . . . . . . . : No

        DNS Suffix Search List. . . . . . : homeftp.org



Ethernet adapter Local Area Connection:



        Connection-specific DNS Suffix  . : homeftp.org

        Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connection

        Physical Address. . . . . . . . . : 00-13-20-68-7F-D0

        Dhcp Enabled. . . . . . . . . . . : Yes

        Autoconfiguration Enabled . . . . : Yes

        IP Address. . . . . . . . . . . . : 10.25.0.177

        Subnet Mask . . . . . . . . . . . : 255.255.255.0

        Default Gateway . . . . . . . . . : 10.25.0.1

        DHCP Server . . . . . . . . . . . : 10.25.0.1

        DNS Servers . . . . . . . . . . . : 10.25.0.1

        Lease Obtained. . . . . . . . . . : Sunday, October 23, 2011 9:06:15 PM

        Lease Expires . . . . . . . . . . : Monday, October 24, 2011 1:06:15 AM

Server:  UnKnown
Address:  10.25.0.1

Name:    google.com.homeftp.org
Address:  92.242.144.1



Pinging google.com [74.125.159.99] with 32 bytes of data:



Reply from 74.125.159.99: bytes=32 time=117ms TTL=45

Reply from 74.125.159.99: bytes=32 time=115ms TTL=45



Ping statistics for 74.125.159.99:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 115ms, Maximum = 117ms, Average = 116ms

Server:  UnKnown
Address:  10.25.0.1

Name:    yahoo.com.homeftp.org
Address:  92.242.144.1



Pinging yahoo.com [67.195.160.76] with 32 bytes of data:



Reply from 67.195.160.76: bytes=32 time=109ms TTL=49

Reply from 67.195.160.76: bytes=32 time=104ms TTL=49



Ping statistics for 67.195.160.76:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 104ms, Maximum = 109ms, Average = 106ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 13 20 68 7f d0 ...... Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0        10.25.0.1     10.25.0.177	  20
        10.25.0.0    255.255.255.0      10.25.0.177     10.25.0.177	  20
      10.25.0.177  255.255.255.255        127.0.0.1       127.0.0.1	  20
   10.255.255.255  255.255.255.255      10.25.0.177     10.25.0.177	  20
        127.0.0.0        255.0.0.0        127.0.0.1       127.0.0.1	  1
        224.0.0.0        240.0.0.0      10.25.0.177     10.25.0.177	  20
  255.255.255.255  255.255.255.255      10.25.0.177     10.25.0.177	  1
Default Gateway:         10.25.0.1
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/22/2011 10:05:25 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.

Error: (10/22/2011 10:05:22 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: A connection with the server could not be established

Error: (10/22/2011 09:49:03 PM) (Source: Microsoft Security Client) (User: )
Description: Microsoft Security ClientFEP clean-up policy0x80040154

Error: (10/22/2011 09:45:27 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: A connection with the server could not be established

Error: (10/17/2011 02:17:44 PM) (Source: MPSampleSubmission) (User: )
Description: mptelemetry80072efdendsearchsearch3.0.8402.0mpsigdwn.dll3.0.8402.0microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094)NILNILNIL

Error: (10/17/2011 01:55:17 AM) (Source: MPSampleSubmission) (User: )
Description: mptelemetry8007043cbeginsearchsearch3.0.8402.0mpsigdwn.dll3.0.8402.0microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094)NILNILNIL

Error: (10/17/2011 01:41:41 AM) (Source: MPSampleSubmission) (User: )
Description: mptelemetry8007043cbeginsearchsearch3.0.8402.0mpsigdwn.dll3.0.8402.0microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094)NILNILNIL

Error: (10/17/2011 01:32:03 AM) (Source: MPSampleSubmission) (User: )
Description: mptelemetry8007043cbeginsearchsearch3.0.8402.0mpsigdwn.dll3.0.8402.0microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094)NILNILNIL

Error: (10/16/2011 11:34:44 PM) (Source: MPSampleSubmission) (User: )
Description: mptelemetry8007043cbeginsearchsearch3.0.8402.0mpsigdwn.dll3.0.8402.0microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094)NILNILNIL

Error: (10/15/2011 07:13:35 PM) (Source: MPSampleSubmission) (User: )
Description: mptelemetry8007043cbeginsearchsearch3.0.8402.0mpsigdwn.dll3.0.8402.0microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094)NILNILNIL


System errors:
=============
Error: (10/23/2011 08:52:16 PM) (Source: Service Control Manager) (User: )
Description: The DV 5100M(Video) service failed to start due to the following error: 
%%1058

Error: (10/23/2011 08:52:16 PM) (Source: Service Control Manager) (User: )
Description: The AOL Connectivity Service service failed to start due to the following error: 
%%3

Error: (10/22/2011 10:34:16 PM) (Source: Service Control Manager) (User: )
Description: The TeamViewer 5 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (10/22/2011 10:32:02 PM) (Source: Service Control Manager) (User: )
Description: The DV 5100M(Video) service failed to start due to the following error: 
%%1058

Error: (10/22/2011 10:32:02 PM) (Source: Service Control Manager) (User: )
Description: The AOL Connectivity Service service failed to start due to the following error: 
%%3

Error: (10/22/2011 10:30:47 PM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (10/22/2011 10:17:31 PM) (Source: DCOM) (User: marie)
Description: DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (10/22/2011 10:11:54 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
cmdGuard
eeCtrl
Fips
intelppm
SASDIFSV
SASKUTIL
SYMTDI

Error: (10/22/2011 10:10:42 PM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (10/22/2011 10:07:15 PM) (Source: Service Control Manager) (User: )
Description: The DV 5100M(Video) service failed to start due to the following error: 
%%1058


Microsoft Office Sessions:
=========================
Error: (10/22/2011 10:05:25 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis network connection does not exist.

Error: (10/22/2011 10:05:22 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtA connection with the server could not be established

Error: (10/22/2011 09:49:03 PM) (Source: Microsoft Security Client)(User: )
Description: Microsoft Security ClientFEP clean-up policy0x80040154

Error: (10/22/2011 09:45:27 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtA connection with the server could not be established

Error: (10/17/2011 02:17:44 PM) (Source: MPSampleSubmission)(User: )
Description: mptelemetry80072efdendsearchsearch3.0.8402.0mpsigdwn.dll3.0.8402.0microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094)NILNILNIL

Error: (10/17/2011 01:55:17 AM) (Source: MPSampleSubmission)(User: )
Description: mptelemetry8007043cbeginsearchsearch3.0.8402.0mpsigdwn.dll3.0.8402.0microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094)NILNILNIL

Error: (10/17/2011 01:41:41 AM) (Source: MPSampleSubmission)(User: )
Description: mptelemetry8007043cbeginsearchsearch3.0.8402.0mpsigdwn.dll3.0.8402.0microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094)NILNILNIL

Error: (10/17/2011 01:32:03 AM) (Source: MPSampleSubmission)(User: )
Description: mptelemetry8007043cbeginsearchsearch3.0.8402.0mpsigdwn.dll3.0.8402.0microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094)NILNILNIL

Error: (10/16/2011 11:34:44 PM) (Source: MPSampleSubmission)(User: )
Description: mptelemetry8007043cbeginsearchsearch3.0.8402.0mpsigdwn.dll3.0.8402.0microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094)NILNILNIL

Error: (10/15/2011 07:13:35 PM) (Source: MPSampleSubmission)(User: )
Description: mptelemetry8007043cbeginsearchsearch3.0.8402.0mpsigdwn.dll3.0.8402.0microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094)NILNILNIL


=========================== Installed Programs ============================

7-Zip 9.20
ABBYY FineReader 5.0 Sprint Plus (Version: 5.0.0.3262)
Adobe Flash Player 11 ActiveX (Version: 11.0.1.152)
Adobe Flash Player 11 Plugin (Version: 11.0.1.152)
Adobe Reader 7.0 (Version: 7.0.0)
Adobe Shockwave Player 11.6 (Version: 11.6.1.629)
AOLIcon (Version: 1.00.0000)
Apple Software Update (Version: 2.0.2.92)
ArcSoft DVD SlideShow (Version: 1.1.1.19)
ArcSoft MediaImpression (Version: 1.5.41.412)
ArcSoft Panorama Maker 4 (Version: 4.5.0.107)
ArcSoft Print Creations - Greeting Card
ArcSoft Print Creations - Photo Calendar
ArcSoft Print Creations (Version: 2.8.255.272)
CC_ccProxyExt (Version: 103.5.0.90)
ccCommon (Version: 103.5.0.90)
CCleaner (Version: 3.11)
ccPxyCore (Version: 103.5.0.90)
COMODO GeekBuddy (Version: 3.3.191520.52)
COMODO Internet Security (Version: 5.8.16726.2131)
Dell Driver Reset Tool (Version: 1.02.0000)
Dell Media Experience (Version: 3.00)
Dell Photo AIO Printer 922
Dell Picture Studio v3.0 (Version: 3.0.0)
Dell System Restore (Version: 2.00.0000)
DellSupport (Version: 6.0.3062)
DV 5100M Driver
FinePixViewer Resource (Version: 1.2)
FinePixViewer Ver.5.5 (Version: 5.5)
FinePixViewer YTUPL (Version: 1.0)
GameTap Web Player
Get High Speed Internet! (Version: 1.00.0000)
Google Chrome (Version: 14.0.835.202)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.1.2003.1856)
Google Update Helper (Version: 1.3.21.69)
Intel(R) 537EP V9x DF PCI Modem
Intel(R) Extreme Graphics 2 Driver (Version: 6.14.10.4396)
Intel(R) PRO Network Adapters and Drivers
Intel(R) PROSet for Wired Connections (Version: 8.00.5000)
Internet Explorer Default Page (Version: 1.00.03)
Jasc Paint Shop Photo Album (Version: 4.0.4)
Jasc Paint Shop Photo Album 5 (Version: 5.21)
Jasc Paint Shop Pro 8 Dell Edition (Version: 8.10.0000)
Jasc Paint Shop Pro Studio, Dell Editon (Version: 1.01.0000)
Java 2 Runtime Environment, SE v1.4.2_03 (Version: 1.4.2_03)
K-Lite Codec Pack 7.8.0 (Full) (Version: 7.8.0)
Learn2 Player (Uninstall Only)
Macromedia Flash Player (Version: 7.0.19.0)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2416447)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office XP Standard (Version: 10.0.2627.01)
Microsoft Plus! Digital Media Edition Installer (Version: 1.1.0.3514)
Microsoft Plus! Photo Story 2 LE (Version: 1.1.0.3463)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Modem Event Monitor
Modem Helper (Version: 2.40)
Modem On Hold (Version: 1.12)
Mozilla Firefox 7.0.1 (x86 en-US) (Version: 7.0.1)
MSRedist (Version: 1.0.0.0)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Musicmatch® Jukebox (Version: 9.00.2028)
Norton AntiSpam (Version: 2006.1.0.28)
Norton AntiVirus 2005 (Version: 11.5.0)
Norton Internet Security (Version: 1.0.0)
Norton Internet Security (Version: 8.2.0.34)
Norton WMI Update (Version: 2005.1.2.20)
Photo Click (Version: 1.0.0)
PhotoMail Maker (Version: 1.0.0.1040)
PowerDirector
PowerDVD 5.5
QuickBooks Simple Start Special Edition (Version: )
QuickTime (Version: 7.3.0.70)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer
RealUpgrade 1.1 (Version: 1.1.0)
Revo Uninstaller 1.93 (Version: 1.93)
Sonic DLA (Version: 4.95)
Sonic MyDVD LE (Version: 6.1.1)
Sonic RecordNow Audio (Version: 2.0.0)
Sonic RecordNow Copy (Version: 2.0.0)
Sonic RecordNow Data (Version: 2.0.0)
Sonic Update Manager (Version: 3.0.0)
SPBBC (Version: 1.05.0000)
SUPERAntiSpyware (Version: 5.0.1128)
Symantec Script Blocking Installer (Version: 11.0.3)
SymNet (Version: 5.5.0.60)
TeamViewer 5 Host (Version: 5.1.10408 )
Ulead Photo Express 4.0 SE
Viewpoint Media Player
VLC media player 1.1.11 (Version: 1.1.11)
WebFldrs XP (Version: 9.50.7523)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.7.0018.5)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows Media Format Runtime
Windows Media Player 10
Windows Media Player 10 (Version: 9.00.3636)
Windows XP Service Pack 3 (Version: 20080414.031525)
WordPerfect Office 12 (Version: 12.01)

========================= Memory info: ===================================

Percentage of memory in use: 49%
Total physical RAM: 1021.98 MB
Available physical RAM: 515.68 MB
Total Pagefile: 2975.7 MB
Available Pagefile: 2520.66 MB
Total Virtual: 2047.88 MB
Available Virtual: 1997.71 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:70.91 GB) (Free:55.33 GB) NTFS
3 Drive e: () (Removable) (Total:7.63 GB) (Free:7.55 GB) FAT32

========================= Users: ========================================

User accounts for \\SUGAR

Administrator            Guest                    HelpAssistant            
marie                    SUPPORT_388945a0         

========================= Minidump Files ==================================

No minidump file found

**** End of log ****

From Gmer

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit quick scan 2011-10-23 22:14:42
Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3 Maxtor_6Y080L0 rev.YAR41BW0
Running: 7z57dnqp.exe; Driver: C:\DOCUME~1\marie\LOCALS~1\Temp\kxtdypow.sys


---- System - GMER 1.0.15 ----

SSDT            \SystemRoot\System32\DRIVERS\cmdguard.sys (COMODO Internet Security Sandbox Driver/COMODO)  ZwEnumerateKey [0xEEBC66C6]
SSDT            \SystemRoot\System32\DRIVERS\cmdguard.sys (COMODO Internet Security Sandbox Driver/COMODO)  ZwEnumerateValueKey [0xEEBC691C]

---- Devices - GMER 1.0.15 ----

AttachedDevice  \FileSystem\Ntfs \Ntfs                                                                      SYMEVENT.SYS (Symantec Event Library/Symantec Corporation)
AttachedDevice  \FileSystem\Fastfat \Fat                                                                    fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)
AttachedDevice  \Driver\Tcpip \Device\Ip                                                                    cmdhlp.sys (COMODO Internet Security Helper Driver/COMODO)
AttachedDevice  \Driver\Tcpip \Device\Ip                                                                    SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice  \Driver\Tcpip \Device\Tcp                                                                   cmdhlp.sys (COMODO Internet Security Helper Driver/COMODO)
AttachedDevice  \Driver\Tcpip \Device\Tcp                                                                   SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice  \Driver\Tcpip \Device\Udp                                                                   cmdhlp.sys (COMODO Internet Security Helper Driver/COMODO)
AttachedDevice  \Driver\Tcpip \Device\Udp                                                                   SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice  \Driver\Tcpip \Device\RawIp                                                                 cmdhlp.sys (COMODO Internet Security Helper Driver/COMODO)
AttachedDevice  \Driver\Tcpip \Device\RawIp                                                                 SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)

---- EOF - GMER 1.0.15 ----

From MalwareBytes

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 7956

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

10/23/2011 9:16:32 PM
mbam-log-2011-10-23 (21-16-32).txt

Scan type: Quick scan
Objects scanned: 174124
Time elapsed: 6 minute(s), 19 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Posted ImagePosted Image


#4 Broni

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Posted 22 October 2011 - 11:40 PM

So far it looks clean.

You're running Norton Internet Security, which I assume includes a firewall.
If so you must uninstall Comodo firewall.
You can be running two firewalls.

When done update me on your issues.

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#5 slipp3d

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Posted 23 October 2011 - 03:55 PM

okay I have removed both Norton and Comodo and now I'm able to get online.

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#6 Broni

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Posted 23 October 2011 - 04:58 PM

Good news, but....you have to have some security tools running.
What are your plans?

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#7 slipp3d

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Posted 23 October 2011 - 05:19 PM

Microsoft security essentials, Super Antispyware, and Malwarebytes

I really don't know what to run for a good firewall but I do have a router between me and the internet

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#8 Broni

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Posted 23 October 2011 - 05:24 PM

Windows firewall will be fine.
Make sure it's ON.

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#9 slipp3d

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Posted 23 October 2011 - 05:49 PM

yep it's on ...

thanks for the help

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#10 Broni

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Posted 23 October 2011 - 08:06 PM

You're very welcome Posted Image

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