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Firefox not responding, slow to close, system hang...


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#1 pajuliet

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Posted 22 October 2011 - 01:36 PM

Acer Aspire 5742-7120. Windows 7, Service Pack 1. Firefox started in "not responding" mode. Very difficult to close... takes several attempts to stop the process in File Manager. Even File Manager goes unresponsive for extended periods. Then system takes up to an hour to respond to a reboot or shut down command. Uninstalled/reinstalled Firefox. Functioning, but slowly -- this time. Explorer and Chrome also a bit slow.
Above Firefox failure and system reboot glitches, including very slow loading from Welcome screen to an unresponsive Desktop, have occurred multiple times. Have had system up in apparently fully-functioning mode, entering and exiting sleep mode, and rebooting successfully, and then, unexpectedly back in the glue. Limping along fairly well just now...
MalwareBytes full system scan (with up-to-date database) completed with no problems detected.
Is this the right forum, or should I be in Malware/Viruses, etc.?
Thanks for any suggestions!

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#2 cryptodan

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Posted 22 October 2011 - 02:02 PM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#3 Allan

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Posted 22 October 2011 - 02:07 PM

Have you run a full system scan with your anti virus application?

#4 pajuliet

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Posted 22 October 2011 - 09:58 PM

http://speccy.piriform.com/results/ifLemdlCTjMmOVkRWKy3JjY

#5 pajuliet

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Posted 22 October 2011 - 09:59 PM

Ran a full system scan with MalwareBytes. Are you suggesting a McAfee scan? Will do while I'm waiting...

#6 jhayz

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Posted 22 October 2011 - 10:25 PM

Have you tried booting to Safemode with networking if the problem occurs? You have Windows and McAfee Firewall running at the same time.

Tekken
 


#7 cryptodan

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Posted 23 October 2011 - 04:54 AM

I would remove all of McAfee:

Running:
McAfee Anti-Spam Service
Running:
McAfee Firewall Core Service
Running:
McAfee McShield
Running:
McAfee Network Agent
Running:
McAfee Personal Firewall Service
Running:
McAfee Proxy Service
Running:
McAfee Services
Running:
McAfee SiteAdvisor Service
Running:
McAfee Validation Trust Protection Service
Running:
McAfee VirusScan Announcer


Then reinstall just the Virus Scanner portion.

#8 Allan

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Posted 23 October 2011 - 07:37 AM

Ran a full system scan with MalwareBytes. Are you suggesting a McAfee scan? Will do while I'm waiting...


MalwareBytes is not an anti virus utility. Yes, if McAfee is your av please run a scan with it. I also suggest you replace McAfee with ANY other product.

#9 pajuliet

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Posted 28 October 2011 - 04:20 PM

Installed Avast free anti-virus and ran complete scan. Found and quarantined 14 items. Uninstalled McAfee.
Same start-up and wake up problems exist. System takes VERY long time to complete start up and opening desktop.
If a browser is started fairly soon after start-up, it usually is unresponsive or "not responding."
Google Chrome was recently unresponsive... went to close window. Screen went white for a long time.
When I returned to the system, Windows Startup Repair was running.

QUOTE
startup repair
Windows cannot repair this computer automatically.
Details
Problem Event Name StartupRepairOffline
Problem Signature 01: 6.1.7600.16385
Problem Signature 02: 6.1.7600.16385
Problem Signature 03: Unknown
Problem Signature 04: 21200671
Problem Signature 05: AutoFailover
Problem Signature 06: 3
Problem Signature 07: NoRootCause
OS Version 6.1.7600.2.0.0.256.1
Locate ID 1033
UNQUOTE

Next restart attempt (from startup repair screen) resulted in a blue screen
For following restart, selected "normal." Very slow. Very long WINDOWS screen presence. (1/2 hour?) Waited another 1/2 hour, out of caution, to start Firefox.
Here I am.

#10 cryptodan

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Posted 28 October 2011 - 04:42 PM

Can you post a log of what was found by Avast?

#11 Allan

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Posted 28 October 2011 - 05:27 PM

I suggest you post in the Am I Infected forum.

#12 jhayz

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Posted 28 October 2011 - 07:33 PM

Have you tried booting to Safemode with networking if the problem occurs?


Tekken
 


#13 pajuliet

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Posted 29 October 2011 - 02:30 AM

1. jhayz Have booted to safe mode w/ networking, yes. Limited functionality, of course. What should I be doing in safe mode? Have always (so far...) been able to wait out, or wring out a functioning session in normal mode.

2. cryptodan Not easily. Don't find a text log of what was found. Can post entire scan. Could laboriously copy-type the Avast "Chest" contents...

3. Allan Yes, should probably post in Am I Infected forum. Can this topic be moved or copied there for that purpose?

Thank you,
pajuliet

#14 Orange Blossom

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Posted 29 October 2011 - 09:18 AM

Hello,

Given the numbers of replies in this topic, it would be best if you created a new topic in the Am I Infected forum and include a link to this topic. In the new topic provide a clear concise description of your computer problems, what you've done to try to fix them, and the results of that.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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