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New browser window keeps popping up :-----(


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13 replies to this topic

#1 tanna0705

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Posted 22 October 2011 - 09:40 AM

Hi All,


Using WinXp SP3,

The problem is that after few minutes of logging in, multiple default browser windows open up for no reason. The windows open up in specific time intervals and also on certain events(mouse clicks & explorer.exe). ------ When i surf the internet the browser redirects to the homepage at regular intervals and its intensity increases with time almost to the extent of redirecting every half a second. ------ The fun does not end here if i try another browser it results in the same. These windows keep opening up till the extent of clogging the memory and freezing/crashing my box.

I formatted C drive only and installed WinXP SP3 again but got infected soon after. Installed QuickHeal Internet security(Licenced) and ran a scan and found nothing. The problem has sobered some bit but is still cropping up.

I tried checking it my self and found that the process responsible for calling the default browser window is Explorer.exe. I have no idea how it got infected and am unable to trace the source.

I can format my entire pc but i really want to find the source. PLEASE HELP !!


Thanks !!

Edited by hamluis, 23 October 2011 - 08:53 AM.
Moved from XP to Am I Infected.


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#2 hamluis

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Posted 22 October 2011 - 11:18 AM

Worth A Look.

Why are you mentioning "infection" in your post? What makes you say that? Do you have any evidence of such occurring?

IMO, your browser is probably damaged and the simple way to resolve that would be to uninstall/reinstall it...repair it...or reset it to default settings.

If your system IS infected, none of the above matters and I need to move your topic to a malware forum...so please answer the questions I asked.

Louis

#3 tanna0705

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Posted 22 October 2011 - 12:27 PM

i have re-installed iexplore that shipped with my win cd as repairing wasnt an option.But the problem still continues.With chrome the problem of redirection stopped on disabling javascript and handlers.If i have posted it in the wrong room plz feel free to move it.Thanks!

#4 hamluis

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Posted 22 October 2011 - 02:52 PM

I repeat...what makes you think that the system may be infected?

Everything that goes wrong with a system...is not necessarily indicative of an infection.

Does your installed AV tell you that the system is infected?

Did any online scans by reliable AV sites...tell you this?

What programs did you run...where the results of scanning made you believe that you have malware of any sort?

Where does this idea come from?

Rather than running the obsolete programs mentioned in that link I posted...run your current/updated AV program. Then download/install SUPERAntiSpyware.com - AntiAdware, AntiSpyware, AntiMalware! - http://www.superantispyware.com/ and run a scan of your system, using it rather than the suggested spyware programs.

Louis

Edited by hamluis, 22 October 2011 - 02:59 PM.


#5 tanna0705

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Posted 23 October 2011 - 01:06 AM

OK louis lets say its not an infection. I'l run the programs suggested and get back to you asap. Thanks for replying. I haven gotten any evidence of an infection till now. But it keeps redirecting all my browsers even as i type this post.

#6 tanna0705

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Posted 23 October 2011 - 02:02 AM

Hi Louis,

Just scanned with SuperAntiSpyware it came up with 4 tracking cookies and 1 trojan.

Attaching the scan log hereunder.

==== Could not upload the file for some reason therefore pasting it here. ====



SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 10/23/2011 at 12:21 PM

Application Version : 5.0.1134

Core Rules Database Version : 7837
Trace Rules Database Version: 5649

Scan type : Complete Scan
Total Scan Time : 00:13:35

Operating System Information
Windows XP Professional 32-bit, Service Pack 3 (Build 5.01.2600)
Administrator

Memory items scanned : 482
Memory threats detected : 0
Registry items scanned : 33920
Registry threats detected : 0
File items scanned : 11714
File threats detected : 5

Adware.Tracking Cookie
.statcounter.com [ C:\DOCUMENTS AND SETTINGS\MEOW\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.collective-media.net [ C:\DOCUMENTS AND SETTINGS\MEOW\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.collective-media.net [ C:\DOCUMENTS AND SETTINGS\MEOW\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.doubleclick.net [ C:\DOCUMENTS AND SETTINGS\MEOW\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]

Trojan.Agent/Gen-CDesc[Broad]
C:\WINDOWS\UNGINS.EXE

Edited by tanna0705, 23 October 2011 - 02:04 AM.


#7 hamluis

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Posted 23 October 2011 - 08:52 AM

Thanks :).

With that bit of information...I will now move your topic to the Am I Infected forum, where those more knowledgeable will assist/direct you.

Louis

#8 boopme

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Posted 23 October 2011 - 02:20 PM

Hello, let's look a bit further and see what we get.

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.



Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware



I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.
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#9 tanna0705

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Posted 24 October 2011 - 02:22 AM

Thanks for replying !!

Done all the three scans Posting the scan reports hereunder. The redirections and new browser windows are still not stopping even after the eset scan, removal and a reboot. Its actually redirecting even as i type.


MINITOOLS
===================================================================
===================================================================


MiniToolBox by Farbar
Ran by Meow (administrator) on 24-10-2011 at 09:26:43
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================




========================= IP Configuration: ================================

# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=static addr=172.16.21.206 mask=255.255.0.0
set address name="Local Area Connection" gateway=172.16.0.1 gwmetric=0
set dns name="Local Area Connection" source=static addr=172.16.0.1 register=PRIMARY
set wins name="Local Area Connection" source=static addr=none


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : al-malik

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller

Physical Address. . . . . . . . . : 00-26-18-BD-85-C2

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : 172.16.21.206

Subnet Mask . . . . . . . . . . . : 255.255.0.0

Default Gateway . . . . . . . . . : 172.16.0.1

DNS Servers . . . . . . . . . . . : 172.16.0.1

Server: UnKnown
Address: 172.16.0.1

Name: google.com
Addresses: 74.125.236.52, 74.125.236.51, 74.125.236.49, 74.125.236.50
74.125.236.48



Pinging google.com [74.125.236.48] with 32 bytes of data:



Request timed out.

Request timed out.



Ping statistics for 74.125.236.48:

Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),

Server: UnKnown
Address: 172.16.0.1

Name: yahoo.com
Addresses: 72.30.2.43, 98.137.149.56, 98.139.180.149, 209.191.122.70
67.195.160.76



Pinging yahoo.com [72.30.2.43] with 32 bytes of data:



Request timed out.

Request timed out.



Ping statistics for 72.30.2.43:

Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 26 18 bd 85 c2 ...... Realtek PCIe GBE Family Controller - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 172.16.0.1 172.16.21.206 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
172.16.0.0 255.255.0.0 172.16.21.206 172.16.21.206 20
172.16.21.206 255.255.255.255 127.0.0.1 127.0.0.1 20
172.16.255.255 255.255.255.255 172.16.21.206 172.16.21.206 20
224.0.0.0 240.0.0.0 172.16.21.206 172.16.21.206 20
255.255.255.255 255.255.255.255 172.16.21.206 172.16.21.206 1
Default Gateway: 172.16.0.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/22/2011 07:28:52 PM) (Source: Application Hang) (User: )
Description: Hanging application HijackThis.exe, version 2.0.0.4, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (10/22/2011 05:32:35 PM) (Source: Application Hang) (User: )
Description: Hanging application IEXPLORE.EXE, version 8.0.6001.18241, hang module hungapp, version 0.0.0.0, hang address 0x00000000.


System errors:
=============
Error: (10/23/2011 11:55:55 PM) (Source: 0) (User: )
Description: \Device\CdRom0

Error: (10/23/2011 11:55:46 PM) (Source: 0) (User: )
Description: \Device\CdRom0

Error: (10/23/2011 11:55:38 PM) (Source: 0) (User: )
Description: \Device\CdRom0

Error: (10/23/2011 11:55:30 PM) (Source: 0) (User: )
Description: \Device\CdRom0

Error: (10/23/2011 11:55:22 PM) (Source: 0) (User: )
Description: \Device\CdRom0

Error: (10/23/2011 11:38:13 PM) (Source: 0) (User: )
Description: \Device\Ide\IdePort0

Error: (10/23/2011 11:38:09 PM) (Source: 0) (User: )
Description: \Device\Ide\IdePort0

Error: (10/23/2011 11:37:39 PM) (Source: 0) (User: )
Description: \Device\Ide\IdePort0

Error: (10/23/2011 11:35:59 PM) (Source: 0) (User: )
Description: \Device\CdRom0

Error: (10/23/2011 11:35:50 PM) (Source: 0) (User: )
Description: \Device\CdRom0


Microsoft Office Sessions:
=========================
Error: (10/22/2011 07:28:52 PM) (Source: Application Hang)(User: )
Description: HijackThis.exe2.0.0.4hungapp0.0.0.000000000

Error: (10/22/2011 05:32:35 PM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE8.0.6001.18241hungapp0.0.0.000000000


=========================== Installed Programs ============================

CCleaner (Version: 3.11)
Cyberoam Client for 24Online
Intel® Graphics Media Accelerator Driver
Quick Heal Internet Security (Version: 12.00)
REALTEK GbE & FE Ethernet PCI-E NIC Driver (Version: 1.23.0000)
Realtek High Definition Audio Driver (Version: 5.10.0.5821)
Revo Uninstaller 1.85 (Version: 1.85)
SIW version 2011.09.16 (Version: 2011.09.16)
SUPERAntiSpyware (Version: 5.0.1134)
VLC media player 1.0.3 (Version: 1.0.3)
WebFldrs XP (Version: 9.50.7523)

========================= Memory info: ===================================

Percentage of memory in use: 40%
Total physical RAM: 1014.11 MB
Available physical RAM: 600.43 MB
Total Pagefile: 2441.4 MB
Available Pagefile: 2091.32 MB
Total Virtual: 2047.88 MB
Available Virtual: 1995.3 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:40.14 GB) (Free:36.17 GB) NTFS
3 Drive d: () (Fixed) (Total:71.57 GB) (Free:71.5 GB) NTFS
4 Drive e: () (Fixed) (Total:37.33 GB) (Free:0.34 GB) NTFS
5 Drive f: (263 - Will Samith) (CDROM) (Total:7.73 GB) (Free:0 GB) UDF

========================= Users: ========================================

User accounts for \\AL-MALIK

Administrator Guest HelpAssistant
IUSR_AL-MALIK IWAM_AL-MALIK Meow
SUPPORT_388945a0

========================= Minidump Files ==================================

No minidump file found

**** End of log ****


===============================================================
===============================================================


MALWAREBYTES

===============================================================
===============================================================


Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8009

Windows 5.1.2600 Service Pack 3
Internet Explorer 6.0.2900.5512

10/24/2011 9:48:04 AM
mbam-log-2011-10-24 (09-48-04).txt

Scan type: Quick scan
Objects scanned: 145449
Time elapsed: 3 minute(s), 55 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



===============================================================
===============================================================


ESETSET ONLINE SCANNER


===============================================================
===============================================================


C:\Documents and Settings\Meow\My Documents\Downloads\cnet_revosetup_exe.exe a variant of Win32/InstallCore.D application cleaned by deleting - quarantined
E:\Emulation\PEC\memcards\setupxv.exe Win32/Adware.RegistrySmart.AA application deleted - quarantined
E:\Study\Books.rar a variant of Win32/Tool.TPE.A application deleted - quarantined


===============================================================
===============================================================

#10 boopme

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Posted 25 October 2011 - 12:08 PM

Are you on a router? Are other machines on it,if so are they redirecting?

Do you use Firefox?

Your HOSTS file may be infected.
Reset the HOSTS file
As this infection also changes your Windows HOSTS file, we want to replace this file with the default version for your operating system.
Some types of malware will alter the HOSTS file as part of its infection. Please follow the instructions provided in How do I reset the hosts file back to the default?

To reset the hosts file automatically,go HERE click the Posted Image button. Then just follow the prompts in the Fix it wizard.


OR
Click Run in the File Download dialog box or save MicrosoftFixit50267.msi to your Desktop and double-click on it to run. Then just follow the promots in the Fix it wizard.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 tanna0705

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Posted 26 October 2011 - 11:21 AM

Hi,

M not on a router and i ain using firefox(not currently).

I reset the host files as instructed its been 12 hours since and not a single window pop-up and is not currently redirecting. I'l give it 12 more hours and lets see.

Could you please explain to me what the infection was/is or what you think it was/is and why you suggested resetting the host files.

Thanks a ton. :hug:

#12 tanna0705

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Posted 26 October 2011 - 01:32 PM

Hi,

Was Using chrome for quite sometime when the redirection started, funny enough it only redirected when i pressed the DEL/ENTER key.

Automatic re-direction and browser popping up has stopped for certain :thumbup2: .

Thanks !!

#13 boopme

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Posted 26 October 2011 - 02:40 PM

The infections were in
Emulation\PEC\memcards
RegistrySmart.AA
Study\Books.rar

I do not know if the infecttions entered into thise Apps or perhaps it came from where they were downloaded from.

In any event do not run regisytry cleaners ,they cause more trouble than they fix.

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 tanna0705

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Posted 02 November 2011 - 08:47 AM

Hi,

Sorry for the long wait.

Well tried the restore. It just gets back to re-infecting. I was using quick heal internet security(premium version) but its firewall seems to be of no good use. Dumped it for a free version of comodo firewall and it seems to be working fine since then. not a single re-direct 36 hours straight. Keeping my fingers crossed on that one.

M thinking of investing in deep freeze but hate the reboot to thaw option.


THANKS FOR ALL THE HELP GUYS !! :thumbsup:




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