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Random Restarts/BSOD after FRESH install?


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7 replies to this topic

#1 jakeandchase

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Posted 22 October 2011 - 08:01 AM

Just received my PC back from Repairs, in celebrating i backed up my documents and media and gave it a fresh format with windows 7. I am experiencing random restarts and BSOD.
My specs are at:
http://speccy.piriform.com/results/0GTQqQk5pShleIM0HmwYoc1

Dump files:
http://dl.dropbox.com/u/23820484/Minidump.zip

Using "Blue Screen View" I checked out the two BSODs. They both seem to contain ntolskrnl.exe=6fb29...

I will post the BSOD info:

==================================================
Dump File : 102211-23275-01.dmp
Crash Time : 22/10/2011 11:42:06 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02da8f8c
Parameter 3 : fffff880`0823d580
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+705c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16841 (win7_gdr.110622-1503)
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\102211-23275-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 275,904
==================================================

==================================================
Dump File : 102211-23072-01.dmp
Crash Time : 22/10/2011 11:32:49 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02da9f8c
Parameter 3 : fffff880`09bd9cf0
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+705c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16841 (win7_gdr.110622-1503)
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\102211-23072-01.dmp
Processors Count : 4
Major Version : 15



Thanks.

EDIT: uploaded dump files.

Edited by jakeandchase, 22 October 2011 - 08:08 AM.


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#2 TM_Paul

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Posted 22 October 2011 - 08:32 AM

Did they put in any new hardware dude?


"I'll be your silent gaurdian. A watchful protector. A dark knight..."


#3 jakeandchase

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Posted 22 October 2011 - 08:36 AM

Did they put in any new hardware dude?


They said they replaced the faulty motherboard with a brand new one.

#4 TM_Paul

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Posted 23 October 2011 - 03:14 AM

Okay...so did they even bother checking if the components you already have in your computer is compatible with the motherboard they installed?

Let see..what is the motherboard they placed? Is it the same one you had before?

Edited by TM_Paul, 23 October 2011 - 03:15 AM.


"I'll be your silent gaurdian. A watchful protector. A dark knight..."


#5 jakeandchase

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Posted 24 October 2011 - 09:59 PM

It was the exact same part as originally. Is this a hardware fault?

I will run a combofix.

Edited by jakeandchase, 24 October 2011 - 10:07 PM.


#6 jhayz

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Posted 24 October 2011 - 10:17 PM

First thing is if its under warranty, return the item. There might be a component that is faulty which was not replaced aside from the mobo. This will save you the trouble.

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#7 jakeandchase

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Posted 24 October 2011 - 10:40 PM

The thing is, Ive sent it's been sent for repairs three times in only 10 months! Should I get a REFUND?

#8 noknojon

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Posted 25 October 2011 - 02:03 AM

Should I get a REFUND?

Hi - Depends on warranty and a lot of other things -

I will run a combofix.

Only if you post in the Am I Infected area or the Malware Removal section and the Expert asks you to - :thumbdown:

Combofix is nothing like your Antivirus or even Malwarebytes. It can do more damage and maybe even Void your warranty -
There are about 10 (could be more) posts here at this time of people doing this, and now asking "How do I fix this problem" -




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