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XP Pro Outlook Express hijacked

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#1 audioAl


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Posted 22 October 2011 - 04:34 AM

I have a client who's employee has hijacked his internet connection thru Outlook Express, when he try's to send/receive emails it knock's out his internet? I fixed his internet connection as it relates to surfing the web, it was hijacked as well. But, now he can't use Outlook Express to send/receive email. Anyone familiar with this trick/problem?? Help!
Windows Vista Ultimate 64 bit/Intel e5300 cpu/ASRock G41M-LE mainboard/G max4500 onboard graphics/4gigs OCZ 800Mhz ram/ VIA onboard HD Vinyl audio/Yamaha RX-V465 HT receiver/ Cambridge SoundWorks and Infinity RS1001 speakers

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#2 cryptodan


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Posted 22 October 2011 - 05:38 AM

Are they using dial up?

#3 Queen-Evie


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Posted 22 October 2011 - 08:42 AM

A shot in the dark here: Carefully check all settings in OE. Make sure there have been no very subtle or not so subtle changes to the settings.

Check everything-spelling, punctuation, spacing, etc.

If all else fails, it might be worth a try to delete the account in OE and re-create it. IF THIS IS DONE, BACK UP MAIL IN OE FIRST. IF NOT BACKED UP IT WILL BE LOST. Also back up the address book.

#4 jhayz


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Posted 22 October 2011 - 10:09 PM

Check your internet settings in IE as outlook your default email in Internet options, Programs and set IE as your default browser.


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