I do NOT know anything about computers. I only know the following b/c it was told to me by others:
I installed Vipre Premium on a computer in my office (not my computer) and it turns out there was a hidden paid version of Trend Micro that was expired and an active version of Superantispyware, which I didn't remove before I installed it(!) Well, as you already know, the conflicting antispyware caused problems.
I have been on the phone with "GFI" Vipre tech support since last Friday, with 5 different techs. I let a few try to fix it using Teamview which I know is frowned upon by everyone but this computer is 6 years old and the owner doesn't have one document on it, personal info, etc.
The Vipre techs had a hard time getting rid of Superantispyware and Trend Mirco but it appeared that they did so.
The computer was working until it was turned off and then back on 24 hours later. Now it slows to a crawl, the typing lags, etc. When I close out a screen, part of that outer screen stays on for a few seconds. And all screens close very slowly and in a choppy manner. Pages will load and load for minutes at a time until they appear.
The next time it was turned off and on, it went into a "double boot screen" (that's what the last GFI/Vipre guy called it.) The screen is black and looks like safe mode but doesn't show "safe mode." Once I hit on Windows XP (or the time counts down), the Vipre logo appears after 60 seconds or so and then it disappears. The screen then looks normal and the computer works (but with the same problems being slow, choppy, etc.) It's so slow that it's barley usable. And all of the problems have arisen since installing Vipre with the conflicting programs.
The Vipre guy said that it is a double boot screen b/c Windows XP and Windows Professional were both installed by my computer tech when the computer crashed in August and he fixed it. Vipre said that they couldn't fix it b/c it wasn't their fault.
I don't know if one of the Vipre techs screwed something up b/c I allowed them to network in safemode and use Teamview(?) Or maybe the tech guy who fixed it when it crashed did in fact install both XP and Professional but it was working great after he fixed it. Problems only appeared when I installed Vipre with the conflicting (hidden/expired) Trend Micro or the Superantispyware (active - free trial version.)
I was able to download the dds.text and ddd.attach as well as GMER and send it to this working computer but I won't attach them until someone tells me to. Thanks, -eileen
Edited by boopme, 21 October 2011 - 03:28 PM.