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Freezing shortly after startup


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#1 katydragon

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Posted 21 October 2011 - 01:38 PM

Hi, I hope I am posting in the right section, I've only ever used this site once before.

I use vista (home premium), and keep it all updated and antivirused etc, and I can't think of anything that has changed immediately before I started having this problem.

Two days ago, my laptop started freezing, and only a hard shutdown would allow me to do anything with it. It has now got to the point that it only functions for about ten minutes after startup, and then no matter what I am doing, or if I am not doing anything at all (i.e. even if I have no applications open), the computer will just freeze. Sometimes the mouse cursor freezes as well, sometimes it moves but I can't make it click anything. I can't open task manager while it is in this state.

The computer has become slow to open programmes, and I get a lot of 'not responding' in thunderbird and firefox, often just before a freeze. The computer itself is not that old, only just under three years.

Please help a clueless desperate person! I have no idea what's going on and no idea how to find out!

Edited by katydragon, 21 October 2011 - 01:41 PM.


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#2 Broni

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Posted 21 October 2011 - 03:36 PM

Same problem in Safe Mode?

Download and install SIW Multilanguage With Installer (SIW free version) (bottom of the screen)

Run the tool.
After it scans your computer, navigate to Hardware>Sensors and post all info from there.

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#3 katydragon

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Posted 23 October 2011 - 04:42 AM

Hi, thank you for your reply, so sorry I couldn't do the task immediately, I had a lot to do yesterday and wasn't sure I could cope with a temperamental computer too! For what it's worth, it has not frozen since I posted my initial plea for help, how typical!

But I have run the scan as you asked and have attached a screenshot of the readings you needed. Does this show anything significant? If it's important, the computer has been on and running for approx 36 hours.

Edit: yes, it was doing it in safe mode too, on Friday.

Attached Files


Edited by katydragon, 23 October 2011 - 06:35 AM.


#4 Broni

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Posted 23 October 2011 - 10:25 AM

Temperatures look fine.

Please download VEW and save it to your Desktop: http://images.malwareremoval.com/vino/VEW.exe

Double-click VEW.exe then under Select log to query, select:
Application
System


Under Select type to list, select:
Critical (Vista only)
Error


Click the radio button for Number of events
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.

In Notepad, click Edit > Select all then Edit > Copy
Reply to this post, click in the reply window and press Ctrl+V on your keyboard to paste the log.

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#5 katydragon

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Posted 23 October 2011 - 10:50 AM

I'm trying this now, how long should it take? I have clicked 'run' and nothing is happening! I can't exit it to try again.

#6 katydragon

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Posted 23 October 2011 - 11:57 AM

I've tried it again, and it's worked this time, sorry, I don't know what I did wrong before! Here's the log:

Vino's Event Viewer v01c run on Windows Vista in English
Report run at 23/10/2011 17:48:30

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 23/10/2011 09:37:03
Type: Error Category: 0
Event: 1017 Source: Microsoft-Windows-Perflib
Disabled performance counter data collection from the "PolicyAgent" service because the performance counter library for that service has generated one or more errors. The errors that forced this action have been written to the application event log. Correct the errors before enabling the performance counters for this service.

Log: 'Application' Date/Time: 23/10/2011 09:37:03
Type: Error Category: 0
Event: 1005 Source: Microsoft-Windows-Perflib
Unable to locate the open procedure "OpenIPSecPerformanceData" in DLL "C:\Windows\System32\ipsecsvc.dll" for the "PolicyAgent" service. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.

Log: 'Application' Date/Time: 23/10/2011 09:37:03
Type: Error Category: 0
Event: 1008 Source: Microsoft-Windows-Perflib
The Open Procedure for service "PNRPsvc" in DLL "C:\Windows\system32\pnrpperf.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.

Log: 'Application' Date/Time: 23/10/2011 09:37:00
Type: Error Category: 0
Event: 1010 Source: Microsoft-Windows-Perflib
The Collect Procedure for the "EmdCache" service in DLL "C:\Windows\system32\emdmgmt.dll" generated an exception or returned an invalid status. The performance data returned by the counter DLL will not be returned in the Perf Data Block. The first four bytes (DWORD) of the Data section contains the exception code or status code.

Log: 'Application' Date/Time: 21/10/2011 18:27:20
Type: Error Category: 0
Event: 7 Source: VzCdbSvc
Failed to load the plug-in module. (GUID = {56F9312C-C989-4E04-8C23-299DEE3A36F5})(Error code = 0x80042019)

Log: 'Application' Date/Time: 21/10/2011 18:27:03
Type: Error Category: 0
Event: 10 Source: Microsoft-Windows-WMI
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Log: 'Application' Date/Time: 21/10/2011 18:14:03
Type: Error Category: 0
Event: 10 Source: Microsoft-Windows-WMI
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Log: 'Application' Date/Time: 21/10/2011 18:13:25
Type: Error Category: 0
Event: 7 Source: VzCdbSvc
Failed to load the plug-in module. (GUID = {56F9312C-C989-4E04-8C23-299DEE3A36F5})(Error code = 0x80042019)

Log: 'Application' Date/Time: 21/10/2011 18:09:17
Type: Error Category: 3
Event: 3013 Source: Microsoft-Windows-Search
The entry <C:\USERS\KATY\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\D4E4BOTY.DEFAULT\CACHE\7> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)


Log: 'Application' Date/Time: 21/10/2011 18:09:17
Type: Error Category: 3
Event: 3013 Source: Microsoft-Windows-Search
The entry <C:\USERS\KATY\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\D4E4BOTY.DEFAULT\CACHE\7> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)


Log: 'Application' Date/Time: 21/10/2011 18:09:10
Type: Error Category: 3
Event: 3013 Source: Microsoft-Windows-Search
The entry <C:\USERS\KATY\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\D4E4BOTY.DEFAULT\CACHE\6> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)


Log: 'Application' Date/Time: 21/10/2011 18:09:10
Type: Error Category: 3
Event: 3013 Source: Microsoft-Windows-Search
The entry <C:\USERS\KATY\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\D4E4BOTY.DEFAULT\CACHE\6> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)


Log: 'Application' Date/Time: 21/10/2011 18:09:07
Type: Error Category: 3
Event: 3013 Source: Microsoft-Windows-Search
The entry <C:\USERS\KATY\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\D4E4BOTY.DEFAULT\CACHE\5> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)


Log: 'Application' Date/Time: 21/10/2011 18:09:07
Type: Error Category: 3
Event: 3013 Source: Microsoft-Windows-Search
The entry <C:\USERS\KATY\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\D4E4BOTY.DEFAULT\CACHE\5> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)


Log: 'Application' Date/Time: 21/10/2011 18:09:06
Type: Error Category: 3
Event: 3013 Source: Microsoft-Windows-Search
The entry <C:\USERS\KATY\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\D4E4BOTY.DEFAULT\CACHE\4> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)


Log: 'Application' Date/Time: 21/10/2011 18:09:06
Type: Error Category: 3
Event: 3013 Source: Microsoft-Windows-Search
The entry <C:\USERS\KATY\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\D4E4BOTY.DEFAULT\CACHE\4> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)


Log: 'Application' Date/Time: 21/10/2011 18:08:59
Type: Error Category: 3
Event: 3013 Source: Microsoft-Windows-Search
The entry <C:\USERS\KATY\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\D4E4BOTY.DEFAULT\CACHE\3> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)


Log: 'Application' Date/Time: 21/10/2011 18:08:59
Type: Error Category: 3
Event: 3013 Source: Microsoft-Windows-Search
The entry <C:\USERS\KATY\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\D4E4BOTY.DEFAULT\CACHE\3> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)


Log: 'Application' Date/Time: 21/10/2011 18:08:52
Type: Error Category: 3
Event: 3013 Source: Microsoft-Windows-Search
The entry <C:\USERS\KATY\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\D4E4BOTY.DEFAULT\CACHE\2> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)


Log: 'Application' Date/Time: 21/10/2011 18:08:52
Type: Error Category: 3
Event: 3013 Source: Microsoft-Windows-Search
The entry <C:\USERS\KATY\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\D4E4BOTY.DEFAULT\CACHE\2> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 19/09/2011 05:18:14
Type: Critical Category: 0
Event: 41 Source: Microsoft-Windows-Kernel-Power
The last sleep transition was unsuccessful. This error could be caused if the system stopped responding, failed, or lost power during the sleep transition.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 23/10/2011 16:41:56
Type: Error Category: 0
Event: 8003 Source: bowser
The master browser has received a server announcement from the computer DOM-PC that believes that it is the master browser for the domain on transport NetBT_Tcpip_{789B4302-27CD-4727-BA87-8B5EC3E5499. The master browser is stopping or an election is being forced.

Log: 'System' Date/Time: 23/10/2011 16:04:37
Type: Error Category: 0
Event: 8003 Source: bowser
The master browser has received a server announcement from the computer DOM-PC that believes that it is the master browser for the domain on transport NetBT_Tcpip_{789B4302-27CD-4727-BA87-8B5EC3E5499. The master browser is stopping or an election is being forced.

Log: 'System' Date/Time: 23/10/2011 15:40:39
Type: Error Category: 0
Event: 8003 Source: bowser
The master browser has received a server announcement from the computer DOM-PC that believes that it is the master browser for the domain on transport NetBT_Tcpip_{789B4302-27CD-4727-BA87-8B5EC3E5499. The master browser is stopping or an election is being forced.

Log: 'System' Date/Time: 23/10/2011 15:04:38
Type: Error Category: 0
Event: 8003 Source: bowser
The master browser has received a server announcement from the computer DOM-PC that believes that it is the master browser for the domain on transport NetBT_Tcpip_{789B4302-27CD-4727-BA87-8B5EC3E5499. The master browser is stopping or an election is being forced.

Log: 'System' Date/Time: 23/10/2011 14:28:38
Type: Error Category: 0
Event: 8003 Source: bowser
The master browser has received a server announcement from the computer DOM-PC that believes that it is the master browser for the domain on transport NetBT_Tcpip_{789B4302-27CD-4727-BA87-8B5EC3E5499. The master browser is stopping or an election is being forced.

Log: 'System' Date/Time: 23/10/2011 14:04:40
Type: Error Category: 0
Event: 8003 Source: bowser
The master browser has received a server announcement from the computer DOM-PC that believes that it is the master browser for the domain on transport NetBT_Tcpip_{789B4302-27CD-4727-BA87-8B5EC3E5499. The master browser is stopping or an election is being forced.

Log: 'System' Date/Time: 23/10/2011 13:28:34
Type: Error Category: 0
Event: 8003 Source: bowser
The master browser has received a server announcement from the computer DOM-PC that believes that it is the master browser for the domain on transport NetBT_Tcpip_{789B4302-27CD-4727-BA87-8B5EC3E5499. The master browser is stopping or an election is being forced.

Log: 'System' Date/Time: 23/10/2011 12:52:32
Type: Error Category: 0
Event: 8003 Source: bowser
The master browser has received a server announcement from the computer DOM-PC that believes that it is the master browser for the domain on transport NetBT_Tcpip_{789B4302-27CD-4727-BA87-8B5EC3E5499. The master browser is stopping or an election is being forced.

Log: 'System' Date/Time: 23/10/2011 12:28:33
Type: Error Category: 0
Event: 8003 Source: bowser
The master browser has received a server announcement from the computer DOM-PC that believes that it is the master browser for the domain on transport NetBT_Tcpip_{789B4302-27CD-4727-BA87-8B5EC3E5499. The master browser is stopping or an election is being forced.

Log: 'System' Date/Time: 23/10/2011 11:52:25
Type: Error Category: 0
Event: 8003 Source: bowser
The master browser has received a server announcement from the computer DOM-PC that believes that it is the master browser for the domain on transport NetBT_Tcpip_{789B4302-27CD-4727-BA87-8B5EC3E5499. The master browser is stopping or an election is being forced.

Log: 'System' Date/Time: 23/10/2011 11:16:31
Type: Error Category: 0
Event: 8003 Source: bowser
The master browser has received a server announcement from the computer DOM-PC that believes that it is the master browser for the domain on transport NetBT_Tcpip_{789B4302-27CD-4727-BA87-8B5EC3E5499. The master browser is stopping or an election is being forced.

Log: 'System' Date/Time: 23/10/2011 10:52:34
Type: Error Category: 0
Event: 8003 Source: bowser
The master browser has received a server announcement from the computer DOM-PC that believes that it is the master browser for the domain on transport NetBT_Tcpip_{789B4302-27CD-4727-BA87-8B5EC3E5499. The master browser is stopping or an election is being forced.

Log: 'System' Date/Time: 23/10/2011 10:16:35
Type: Error Category: 0
Event: 8003 Source: bowser
The master browser has received a server announcement from the computer DOM-PC that believes that it is the master browser for the domain on transport NetBT_Tcpip_{789B4302-27CD-4727-BA87-8B5EC3E5499. The master browser is stopping or an election is being forced.

Log: 'System' Date/Time: 23/10/2011 09:40:39
Type: Error Category: 0
Event: 8003 Source: bowser
The master browser has received a server announcement from the computer DOM-PC that believes that it is the master browser for the domain on transport NetBT_Tcpip_{789B4302-27CD-4727-BA87-8B5EC3E5499. The master browser is stopping or an election is being forced.

Log: 'System' Date/Time: 23/10/2011 09:04:40
Type: Error Category: 0
Event: 8003 Source: bowser
The master browser has received a server announcement from the computer DOM-PC that believes that it is the master browser for the domain on transport NetBT_Tcpip_{789B4302-27CD-4727-BA87-8B5EC3E5499. The master browser is stopping or an election is being forced.

Log: 'System' Date/Time: 23/10/2011 08:40:36
Type: Error Category: 0
Event: 8003 Source: bowser
The master browser has received a server announcement from the computer DOM-PC that believes that it is the master browser for the domain on transport NetBT_Tcpip_{789B4302-27CD-4727-BA87-8B5EC3E5499. The master browser is stopping or an election is being forced.

Log: 'System' Date/Time: 23/10/2011 08:04:42
Type: Error Category: 0
Event: 8003 Source: bowser
The master browser has received a server announcement from the computer DOM-PC that believes that it is the master browser for the domain on transport NetBT_Tcpip_{789B4302-27CD-4727-BA87-8B5EC3E5499. The master browser is stopping or an election is being forced.

Log: 'System' Date/Time: 23/10/2011 07:30:01
Type: Error Category: 0
Event: 8003 Source: bowser
The master browser has received a server announcement from the computer DOM-PC that believes that it is the master browser for the domain on transport NetBT_Tcpip_{789B4302-27CD-4727-BA87-8B5EC3E5499. The master browser is stopping or an election is being forced.

Log: 'System' Date/Time: 23/10/2011 07:06:03
Type: Error Category: 0
Event: 8003 Source: bowser
The master browser has received a server announcement from the computer DOM-PC that believes that it is the master browser for the domain on transport NetBT_Tcpip_{789B4302-27CD-4727-BA87-8B5EC3E5499. The master browser is stopping or an election is being forced.

Log: 'System' Date/Time: 23/10/2011 06:30:06
Type: Error Category: 0
Event: 8003 Source: bowser
The master browser has received a server announcement from the computer DOM-PC that believes that it is the master browser for the domain on transport NetBT_Tcpip_{789B4302-27CD-4727-BA87-8B5EC3E5499. The master browser is stopping or an election is being forced.

#7 Broni

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Posted 23 October 2011 - 04:30 PM

Are you doing anything in particular when laptop freezes?

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#8 katydragon

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Posted 24 October 2011 - 12:23 AM

Not usually, sometimes just clicking on a link through to another webpage in firefox is enough, at the end of last week just opening firefox or trying to update my antivirus did it, or just sitting looking at the screen!

#9 Broni

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Posted 24 October 2011 - 10:20 AM

I can this error listed number of times in Event Viewer:

The master browser has received a server announcement from the computer DOM-PC that believes that it is the master browser for the domain on transport NetBT_Tcpip_{789B4302-27CD-4727-BA87-8B5EC3E5499. The master browser is stopping or an election is being forced.

Try this solution: http://www.hightechdad.com/2007/05/09/how-to-fix-master-browser-mrxsmb-event-id-8003-errors/

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#10 katydragon

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Posted 29 October 2011 - 07:05 AM

Thank you, that's really helpful! Computer seems to be working fine now, no tantrums at all. Thank you for all your help!

#11 Broni

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Posted 29 October 2011 - 12:43 PM

You're very welcome Posted Image

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