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Unable to open any exe and browser redirecting to http://63.209.69.107 when trying to open other links


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#1 mmedikonduri

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Posted 21 October 2011 - 12:25 PM

Hi Everyone,

I'm having windows xp professional and couple of days back i install 3hersoft dvd maker and from then i'm not able to open any other exe's and also my google search is being redirected to http://63.209.69.107 page.

I tried running malware bytes and as i told earlier i'm unable to run any exe's here is what the message i'm getting.

Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item.

I tried creating new user account as specified in some site but of no use.

please help me in resolving the issue.

Thanks
Medikonduri

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#2 cryptodan

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Posted 21 October 2011 - 12:42 PM

Can you try Malwarebytes in Safe Mode via hitting F8 just after the BIOS Splash Screen?

#3 mmedikonduri

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Posted 21 October 2011 - 12:53 PM

Hi cryptodan,

I just started running unhide.exe before your message. do you want me to kill that and run malwarebytes in safe mode. please advice me. thanks for your reply.

#4 mmedikonduri

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Posted 21 October 2011 - 01:10 PM

Hi Cryptodan,

I'm in safe mode and tried running malwarebytes but still I got the same message. what shall I do next. Please advice me.

#5 cryptodan

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Posted 21 October 2011 - 01:17 PM

try renaming mbam.exe to mbam.com and see if it works.

#6 mmedikonduri

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Posted 21 October 2011 - 01:25 PM

I can't rename it becuase i'm getting following message.

CAnnot rename mbam: Access is denied.

Make sure the disk is not full or write-protected and that the file is not currently in use.

I checked if the read only check box is checked but its not.

what shall i do now.

#7 cryptodan

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Posted 21 October 2011 - 01:26 PM

Is it currently in use as in active in Task Manager to check right click on the start menu in an empty space and select Task Manager.

#8 mmedikonduri

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Posted 21 October 2011 - 01:29 PM

I just checked in task manager and nothing by that process mbam.exe is running.

thanks for your time and effort.

#9 cryptodan

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Posted 21 October 2011 - 01:32 PM

Lets skip Mbam for now and try the following:

SUPERAntiSpyware:

Please download and scan with SUPERAntiSpyware Free

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are unchecked (leave all others checked):
    • Ignore files larger then 4mb
    • Ignore non-executable files

    Now Perform the scan with SUPERAntiSpyware as follows:
    • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
    • On the left, make sure you check C:\Fixed Drive.
    • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
    • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
    • Make sure everything has a checkmark next to it and click "Next".
    • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
    • If asked if you want to reboot, click "Yes" and reboot normally.
    • To retrieve the removal information after reboot, launch SUPERAntispyware again.[list]
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

SAS Portable
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now GMER

GMER does not work in 64bit Mode!!!!!!

Please download GMER from one of the following locations and save it to your desktop:

  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.


All scans above should be performed in regular boot mode, and if that is not possible then I will post instructions in a follow up reply on how to get into Safe Mode to perform the scans. Also all scans should be COMPLETE and not quick unless specifically instructed to do so.

#10 Guest_sundar7701_*

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Posted 21 October 2011 - 01:33 PM

Go to task manager-processes tab-select ''show processes for all users''

yous should find a process like this

number.number.exe somethin like 48222678:55504494.exe

I'm sure Your PC has been infected with zero access rootkit

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.

http://www.bleepingcomputer.com/forums/topic34773.html


Then start a new thread HERE and include or required logs.

http://www.bleepingcomputer.com/forums/forum22.html

Including a link to this thread will be helpful.

Edited by sundar7701, 21 October 2011 - 01:35 PM.


#11 mmedikonduri

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Posted 21 October 2011 - 01:48 PM

Hi Cryptodan,

I tried to install superantyspyware and able to install it. when i launch it from the start menu and click on scan my computer button it starts and in fraction of seconds that exe window is disappearing. I tried running SAS portable also but of no use. what shall i do now. shall I proceed with GMER or not. please advice.

#12 cryptodan

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Posted 21 October 2011 - 01:49 PM

Proceed with Gmer and post the results. Did you try SAS in Safe Mode with Networking?

#13 mmedikonduri

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Posted 21 October 2011 - 01:50 PM

Hi Sundar7701,

Thanks for your post. I'm not able to find any post like number.number.exe. Please let me know if you still think my PC has been infected with zero access rootkit

Thanks

Hi Cryptodan,

I haven't tried SAS in safe mode let me try that before going to GMER.

#14 mmedikonduri

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Posted 21 October 2011 - 02:02 PM

Hi Cryptodan,

Unable to run SuperAntiSpyware in safe mode with networking option. but one thing i observed is the exe window is open and i'm able to see the scan process for few seconds more than the regular mode. when HKLM/.... is scanning the exe window suddenly disappears.

I'm going to start GMER scan now.

#15 mmedikonduri

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Posted 21 October 2011 - 02:21 PM

Hi Cryptodan,

Here is GMER results so far

I found two red lines in scan like this.

Type: Module
Name: [noname][***hidden***]
value: B987E000-B9889000 [45056 bytes]

Type: Module
Name: [noname][***hidden***]
Value: BA1B8000-BA1C8000 [65536 bytes]

I will keep entire log results posted once it is done




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