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3 replies to this topic

#1 Stratomaster


  • Members
  • 27 posts
  • Local time:08:14 AM

Posted 20 October 2011 - 03:29 PM

I have ran Spybot and Malwarebytes Anti-Malware and still cannot remove this toolbar. I have looked on this site and also on Google but cannot find any solution. I ran DDS and will post the logs below but I cannot set-up GMER like your example shows. The only options it allowed me to check were Services, Registry, Files and ADS. This may be a 64 bit machine but I am unsure how to tell since I am not very computer savvy. Any and all help will be appreciated. This is my fiane's computer and I think there are several things that need correcting on it. Thanks in advance.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 8.0.7601.17514 BrowserJavaVersion: 1.6.0_23
Run by Crystal at 15:36:52 on 2011-10-20
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.2812.1587 [GMT -4:00]
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\IObit\Advanced SystemCare 4\ASCService.exe
C:\Windows\SysWOW64\svchost.exe -k Akamai
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\Bonjour\mDNSResponder.exe
C:\Program Files\Acer\Acer ePower Management\ePowerSvc.exe
C:\Program Files (x86)\Acer\Registration\GregHSRW.exe
C:\Program Files (x86)\Kodak\AiO\Center\EKAiOHostService.exe
C:\Program Files (x86)\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe
C:\Program Files\Acer\Acer Updater\UpdaterService.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Program Files\Acer\Acer ePower Management\ePowerTray.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files (x86)\IObit\Advanced SystemCare 4\ASCTray.exe
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files (x86)\Launch Manager\LManager.exe
C:\Program Files (x86)\National Consumer Panel\NCP Internet Transporter\HSTrans.exe
C:\Program Files\Acer\Acer ePower Management\ePowerEvent.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
============== Pseudo HJT Report ===============
uStart Page = hxxp://google.com/
uDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&m=aspire_5532&r=27360210d505l0454z1l5t4472x25n
mDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&m=aspire_5532&r=27360210d505l0454z1l5t4472x25n
mStart Page = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&m=aspire_5532&r=27360210d505l0454z1l5t4472x25n
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: H - No File
uURLSearchHooks: H - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: {9D425283-D487-4337-BAB6-AB8354A81457} - No File
BHO: Windows Live Messenger Companion Helper: {9fdde16b-836f-4806-ab1f-1455cbeff289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.6406.1642\swg.dll
BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB: {9D425283-D487-4337-BAB6-AB8354A81457} - No File
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
TB: {98279C38-DE4B-4BCF-93C9-8EC26069D6F4} - No File
TB: {F897EB0E-A3A4-46C3-80EB-2729699D8892} - No File
uRun: [Advanced SystemCare 4] "C:\Program Files (x86)\IObit\Advanced SystemCare 4\ASCTray.exe"
uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
uRun: [RESTART_STICKY_NOTES] C:\Windows\System32\StikyNot.exe
uRun: [SpybotSD TeaTimer] C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
mRun: [LManager] C:\Program Files (x86)\Launch Manager\LManager.exe
mRun: [MegaPanel] "C:\Program Files (x86)\National Consumer Panel\NCP Internet Transporter\HSTrans.exe"
dRunOnce: [KodakHomeCenter] "C:\Program Files (x86)\Kodak\AiO\Center\AiOHomeCenter.exe"
StartupFolder: C:\Users\Crystal\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ONENOT~1.LNK - C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
IE: Google Sidewiki... - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_7461B1589E8B4FB7.dll/cmsidewiki.html
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {C345E174-3E87-4F41-A01C-B066A90A49B4} - hxxp://trial.trymicrosoftoffice.com/trialoaa/buymsoffice_assets/framework/microsoft/wrc32.ocx
DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
TCP: DhcpNameServer =
TCP: Interfaces\{CB6F385A-D392-4BFC-8D94-C667EDE70453} : DhcpNameServer =
TCP: Interfaces\{CB6F385A-D392-4BFC-8D94-C667EDE70453}\342595354514C435C4140545F405F5E4564777F627B6 : DhcpNameServer =
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: Spybot-S&D IE Protection: {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: {9D425283-D487-4337-BAB6-AB8354A81457} - No File
BHO-X64: Windows Live Messenger Companion Helper: {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
BHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO-X64: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.6406.1642\swg.dll
BHO-X64: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL
BHO-X64: URLRedirectionBHO - No File
BHO-X64: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB-X64: {9D425283-D487-4337-BAB6-AB8354A81457} - No File
TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB-X64: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
TB-X64: {98279C38-DE4B-4BCF-93C9-8EC26069D6F4} - No File
TB-X64: {F897EB0E-A3A4-46C3-80EB-2729699D8892} - No File
mRun-x64: [LManager] C:\Program Files (x86)\Launch Manager\LManager.exe
mRun-x64: [MegaPanel] "C:\Program Files (x86)\National Consumer Panel\NCP Internet Transporter\HSTrans.exe"
Hosts: www.spywareinfo.com
================= FIREFOX ===================
FF - ProfilePath - C:\Users\Crystal\AppData\Roaming\Mozilla\Firefox\Profiles\hk8k1zkl.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.yahoo.com/search?ei=UTF-8&fr=ytff-&p=
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://mystart.smilebox.com?a=6PQcgEn2t4
FF - prefs.js: keyword.URL - data:text/plain,keyword.URL=hxxp://search.yahoo.com/search?ei=UTF-8&fr=yff40awe&p=
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll
FF - plugin: C:\Program Files (x86)\Google\Update\\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\4.0.60831.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npCouponPrinter.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npMozCouponPrinter.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll
============= SERVICES / DRIVERS ===============
R0 Lbd;Lbd;C:\Windows\system32\DRIVERS\Lbd.sys --> C:\Windows\system32\DRIVERS\Lbd.sys [?]
R1 mwlPSDFilter;mwlPSDFilter;C:\Windows\system32\DRIVERS\mwlPSDFilter.sys --> C:\Windows\system32\DRIVERS\mwlPSDFilter.sys [?]
R1 mwlPSDNServ;mwlPSDNServ;C:\Windows\system32\DRIVERS\mwlPSDNServ.sys --> C:\Windows\system32\DRIVERS\mwlPSDNServ.sys [?]
R1 mwlPSDVDisk;mwlPSDVDisk;C:\Windows\system32\DRIVERS\mwlPSDVDisk.sys --> C:\Windows\system32\DRIVERS\mwlPSDVDisk.sys [?]
R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\system32\DRIVERS\vwififlt.sys --> C:\Windows\system32\DRIVERS\vwififlt.sys [?]
R2 AdvancedSystemCareService;Advanced SystemCare Service;C:\Program Files (x86)\IObit\Advanced SystemCare 4\ASCService.exe [2011-5-15 352656]
R2 Akamai;Akamai NetSession Interface;C:\Windows\System32\svchost.exe -k Akamai [2009-7-13 20992]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\system32\atiesrxx.exe --> C:\Windows\system32\atiesrxx.exe [?]
R2 ePowerSvc;Acer ePower Service;C:\Program Files\Acer\Acer ePower Management\ePowerSvc.exe [2009-11-5 844320]
R2 Greg_Service;GRegService;C:\Program Files (x86)\Acer\Registration\GregHSRW.exe [2009-8-28 1150496]
R2 Kodak AiO Network Discovery Service;Kodak AiO Network Discovery Service;C:\Program Files (x86)\Kodak\AiO\Center\EKAiOHostService.exe [2011-9-5 393648]
R2 NTISchedulerSvc;NTI Backup Now 5 Scheduler Service;C:\Program Files (x86)\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe [2009-6-17 144640]
R2 SBSDWSCService;SBSD Security Center Service;C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe [2010-3-2 1153368]
R2 Updater Service;Updater Service;C:\Program Files\Acer\Acer Updater\UpdaterService.exe [2009-11-5 240160]
R3 L1C;NDIS Miniport Driver for Atheros AR8131/AR8132 PCI-E Ethernet Controller (NDIS 6.20);C:\Windows\system32\DRIVERS\L1C62x64.sys --> C:\Windows\system32\DRIVERS\L1C62x64.sys [?]
R3 usbfilter;AMD USB Filter Driver;C:\Windows\system32\DRIVERS\usbfilter.sys --> C:\Windows\system32\DRIVERS\usbfilter.sys [?]
R3 WSDPrintDevice;WSD Print Support via UMB;C:\Windows\system32\DRIVERS\WSDPrint.sys --> C:\Windows\system32\DRIVERS\WSDPrint.sys [?]
S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-3-2 135664]
S3 fssfltr;fssfltr;C:\Windows\system32\DRIVERS\fssfltr.sys --> C:\Windows\system32\DRIVERS\fssfltr.sys [?]
S3 fsssvc;Windows Live Family Safety Service;C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe [2010-9-23 1493352]
S3 gupdatem;Google Update Service (gupdatem);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-3-2 135664]
S3 MWLService;MyWinLocker Service;C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\MWLService.exe [2009-9-10 305448]
S3 NTIBackupSvc;NTI Backup Now 5 Backup Service;C:\Program Files (x86)\NewTech Infosystems\NTI Backup Now 5\BackupSvc.exe [2009-6-17 50432]
S3 osppsvc;Office Software Protection Platform;C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [2010-1-9 4925184]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\system32\Drivers\RtsUStor.sys --> C:\Windows\system32\Drivers\RtsUStor.sys [?]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsusbflt.sys --> C:\Windows\system32\drivers\tsusbflt.sys [?]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\system32\Drivers\usbaapl64.sys --> C:\Windows\system32\Drivers\usbaapl64.sys [?]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]
S4 MotoHelper;MotoHelper Service;C:\Program Files (x86)\Motorola\MotoHelper\MotoHelperService.exe [2010-9-7 202048]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
=============== Created Last 30 ================
2011-10-20 15:03:02 -------- d-----w- C:\Users\Crystal\AppData\Local\{548C6CBF-4C76-4064-BD57-A00CEC4E724F}
2011-10-20 12:31:03 69000 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{ADE177A6-27ED-42EF-BD4D-0DF160960A1A}\offreg.dll
2011-10-20 11:05:38 98816 ----a-w- C:\Windows\System32\drivers\usbccgp.sys
2011-10-20 11:04:43 197120 ----a-w- C:\Windows\System32\d3d10_1.dll
2011-10-20 11:04:43 161792 ----a-w- C:\Windows\SysWow64\d3d10_1.dll
2011-10-20 11:04:33 27520 ----a-w- C:\Windows\System32\drivers\Diskdump.sys
2011-10-20 11:04:22 870912 ----a-w- C:\Windows\SysWow64\XpsPrint.dll
2011-10-20 11:04:22 1465344 ----a-w- C:\Windows\System32\XpsPrint.dll
2011-10-20 11:03:35 31232 ----a-w- C:\Windows\SysWow64\prevhost.exe
2011-10-20 11:03:35 31232 ----a-w- C:\Windows\System32\prevhost.exe
2011-10-20 11:03:24 2871808 ----a-w- C:\Windows\explorer.exe
2011-10-20 11:03:24 2616320 ----a-w- C:\Windows\SysWow64\explorer.exe
2011-10-20 11:03:11 476160 ----a-w- C:\Windows\System32\XpsGdiConverter.dll
2011-10-20 11:03:11 288256 ----a-w- C:\Windows\SysWow64\XpsGdiConverter.dll
2011-10-20 11:02:50 902656 ----a-w- C:\Windows\System32\d2d1.dll
2011-10-20 11:02:50 739840 ----a-w- C:\Windows\SysWow64\d2d1.dll
2011-10-20 11:02:50 1544192 ----a-w- C:\Windows\System32\DWrite.dll
2011-10-20 11:02:50 1139200 ----a-w- C:\Windows\System32\FntCache.dll
2011-10-20 11:02:50 1076736 ----a-w- C:\Windows\SysWow64\DWrite.dll
2011-10-20 00:02:41 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2011-10-18 13:34:43 9049936 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{ADE177A6-27ED-42EF-BD4D-0DF160960A1A}\mpengine.dll
2011-10-18 13:02:04 -------- d-----w- C:\Users\Crystal\AppData\Local\{EFECF938-0464-4EE2-87A4-8CA42171066D}
2011-10-18 03:19:08 -------- d-----w- C:\Users\Crystal\AppData\Local\{B43CB24E-2CCD-400F-8FAC-AD0FB7BD6BBD}
2011-10-18 02:36:42 -------- d-----w- C:\Users\Crystal\AppData\Local\{727E4CF5-578F-49B8-88DD-CBC31934EB43}
2011-10-18 01:59:40 -------- d-----w- C:\Users\Crystal\AppData\Local\{6AB1B40C-E996-4329-BD00-53F689BE6008}
2011-10-18 01:59:17 -------- d-----w- C:\Users\Crystal\AppData\Local\{B2BEFFA3-5003-4FA1-99B3-D1D1A144E63E}
2011-10-18 01:59:06 -------- d-----w- C:\Users\Crystal\AppData\Local\{C5DB59D6-C888-46A9-A051-91974F32AD96}
2011-10-18 01:58:55 -------- d-----w- C:\Users\Crystal\AppData\Local\{5D3E6C27-4DF1-4846-A09C-1DB09EF91358}
2011-10-18 01:58:44 -------- d-----w- C:\Users\Crystal\AppData\Local\{8A0A3E76-C2CD-42E5-89DD-3909D14B3D9A}
2011-10-18 01:58:34 -------- d-----w- C:\Users\Crystal\AppData\Local\{AE175978-1A91-48F9-85A2-D441CD86B855}
2011-10-18 01:58:24 -------- d-----w- C:\Users\Crystal\AppData\Local\{EB55C3A9-A56F-4F2F-8B0B-9C4345563D3C}
2011-10-18 01:58:02 -------- d-----w- C:\Users\Crystal\AppData\Local\{B4803A46-079F-474D-A776-FF569BD62D3D}
2011-10-18 01:57:52 -------- d-----w- C:\Users\Crystal\AppData\Local\{8A2C7F02-6187-4C04-9503-BC3C77416268}
2011-10-18 01:57:31 -------- d-----w- C:\Users\Crystal\AppData\Local\{4BF4AF03-B0AE-4F11-B874-E2B4FDADB963}
2011-10-18 01:56:40 -------- d-----w- C:\Users\Crystal\AppData\Local\{F8C9EED7-59B9-450F-AACD-B67E0E2D57E4}
2011-10-18 01:56:19 -------- d-----w- C:\Users\Crystal\AppData\Local\{A9A105C4-BA6B-457F-8A7C-AEF0A64EB808}
2011-10-18 01:55:12 -------- d-----w- C:\Users\Crystal\AppData\Local\{D4C41D85-7EA6-40F2-9D41-F6A8B55D46AB}
2011-10-18 01:54:18 -------- d-----w- C:\Users\Crystal\AppData\Local\{A52DB180-CBF1-4E46-B541-76E2B7300790}
2011-10-18 01:54:07 -------- d-----w- C:\Users\Crystal\AppData\Local\{3104D14F-A895-429D-A67C-2507A5A6D269}
2011-10-18 01:51:44 -------- d-----w- C:\Users\Crystal\AppData\Local\{82D9AC20-048D-421B-910F-B5E16FA222F1}
2011-10-18 01:47:02 -------- d-----w- C:\Users\Crystal\AppData\Local\{8F611460-F7F9-4AB2-96EB-BC7DDC8B2938}
2011-10-18 01:46:40 -------- d-----w- C:\Users\Crystal\AppData\Local\{A9734D62-7551-4FFC-B824-5657E3A43E6F}
2011-10-16 21:42:33 -------- d-----w- C:\Users\Crystal\AppData\Local\{DBFF390F-1497-4106-9D05-8656942A4784}
2011-10-16 14:12:46 -------- d-----w- C:\Users\Crystal\AppData\Local\{DED3F11A-A2E5-4B9D-9753-A24282C0ED10}
2011-10-16 14:12:18 -------- d-----w- C:\Users\Crystal\AppData\Local\{A0CB4960-E504-4B91-9C41-50A5A16079BC}
2011-10-16 03:33:05 -------- d-----w- C:\Users\Crystal\lisetescrap_WNHC_addonfreebie
2011-10-16 03:31:01 -------- d-----w- C:\Users\Crystal\lisetescrap_SDDbirthdayfreebieQP
2011-10-16 03:30:24 -------- d-----w- C:\Users\Crystal\lisetescrap_littlemiracle_QPfreebies_
2011-10-16 02:58:10 -------- d-----w- C:\Users\Crystal\lisete_princessdreams_addon_freebie
2011-10-16 02:57:21 -------- d-----w- C:\Users\Crystal\cc_tuesday freebie 4-5
2011-10-16 02:57:21 -------- d-----w- C:\Users\Crystal\__MACOSX
2011-10-16 02:56:57 -------- d-----w- C:\Users\Crystal\lisaminor_basicallyboy_quickpage
2011-10-16 02:52:14 -------- d-----w- C:\Users\Crystal\lisaminro_bwp_paperpack
2011-10-16 02:51:42 -------- d-----w- C:\Users\Crystal\lisaminor_patches_qp
2011-10-16 02:51:12 -------- d-----w- C:\Users\Crystal\lisaminor_carnival_qp
2011-10-16 02:50:48 -------- d-----w- C:\Users\Crystal\lisaminor_sweetnothings_qp
2011-10-16 02:26:19 -------- d-----w- C:\Users\Crystal\ks_it'smyparty
2011-10-16 02:25:57 -------- d-----w- C:\Users\Crystal\My Favorite Things Free Kit_Jeanelle Paige
2011-10-16 02:25:26 -------- d-----w- C:\Users\Crystal\CGE_BuggyAfternoon_Sampler
2011-10-16 02:18:49 -------- d-----w- C:\Users\Crystal\JeanellePaige_KiddenAround_AddOn
2011-10-16 02:17:54 -------- d-----w- C:\Users\Crystal\Brutcher Crumpled tags Freebie
2011-10-16 00:28:59 -------- d-----w- C:\Users\Crystal\Halloween_Glitter_Cuts
2011-10-16 00:27:43 -------- d-----w- C:\Users\Crystal\Trick or Treat
2011-10-16 00:27:01 -------- d-----w- C:\Users\Crystal\BatBoo
2011-10-16 00:26:30 -------- d-----w- C:\Users\Crystal\Halloween_Page_Titles
2011-10-16 00:25:12 -------- d-----w- C:\Users\Crystal\Big_Spotted_Brads
2011-10-16 00:23:54 -------- d-----w- C:\Users\Crystal\Green-Dot-Photo-Corners
2011-10-16 00:22:33 -------- d-----w- C:\Users\Crystal\happy-dots-paper-pack
2011-10-16 00:21:46 -------- d-----w- C:\Users\Crystal\Summer-Fun-Paper-Pack
2011-10-16 00:19:33 -------- d-----w- C:\Users\Crystal\Just 4 Fun
2011-10-16 00:18:42 -------- d-----w- C:\Users\Crystal\Upper_Case
2011-10-16 00:18:30 -------- d-----w- C:\Users\Crystal\Symbols
2011-10-16 00:18:14 -------- d-----w- C:\Users\Crystal\Numbers
2011-10-16 00:18:02 -------- d-----w- C:\Users\Crystal\Lower_Case
2011-10-15 22:12:55 -------- d-----w- C:\Users\Crystal\AppData\Local\{B87B546B-17A1-4DC9-8F6E-900FFACD8D94}
2011-10-15 22:12:32 -------- d-----w- C:\Users\Crystal\AppData\Local\{18694BCB-3070-4DD6-A76D-245241E751CB}
2011-10-15 22:12:22 -------- d-----w- C:\Users\Crystal\AppData\Local\{D1DC3E2A-D212-4EF3-86F2-6E1E6BC035AD}
2011-10-15 22:12:12 -------- d-----w- C:\Users\Crystal\AppData\Local\{B67D7EDD-21D6-4B6B-BCAF-6FA1A05FC25B}
2011-10-15 22:11:52 -------- d-----w- C:\Users\Crystal\AppData\Local\{B39C3D8A-FB71-4443-ABCB-7CEC24351D0E}
2011-10-15 22:11:11 -------- d-----w- C:\Users\Crystal\AppData\Local\{65872D93-0028-4B64-873E-7DAE82F9627D}
2011-10-15 22:10:41 -------- d-----w- C:\Users\Crystal\AppData\Local\{B504493C-F812-43F8-BE4F-7AE08458789B}
2011-10-11 22:04:53 75776 ----a-w- C:\Windows\SysWow64\psisrndr.ax
2011-10-11 22:04:53 613888 ----a-w- C:\Windows\System32\psisdecd.dll
2011-10-11 22:04:53 465408 ----a-w- C:\Windows\SysWow64\psisdecd.dll
2011-10-11 22:04:53 108032 ----a-w- C:\Windows\System32\psisrndr.ax
2011-10-11 22:04:45 331776 ----a-w- C:\Windows\System32\oleacc.dll
2011-10-11 22:04:45 233472 ----a-w- C:\Windows\SysWow64\oleacc.dll
2011-10-11 22:04:44 861696 ----a-w- C:\Windows\System32\oleaut32.dll
2011-10-11 22:04:44 571904 ----a-w- C:\Windows\SysWow64\oleaut32.dll
2011-10-09 21:13:55 -------- d-----w- C:\Users\Crystal\AppData\Local\{7BA0354C-7E5B-46D3-AE67-0A2B4BD993C5}
2011-10-09 21:13:45 -------- d-----w- C:\Users\Crystal\AppData\Local\{3E0A6347-8719-4457-B0C6-3555A0C181D3}
2011-10-09 13:57:47 -------- d-----w- C:\Users\Crystal\AppData\Local\{4DD542CC-7035-4497-A7D1-446F1F3B9471}
2011-10-09 13:56:39 -------- d-----w- C:\Users\Crystal\AppData\Local\{C111DFFD-5B79-4D7D-9C20-4A7CA01A52CD}
2011-10-09 13:31:28 -------- d-----w- C:\Users\Crystal\AppData\Local\{A9E11F90-0938-4EFA-9237-6ED555958D8D}
2011-10-09 13:23:49 -------- d-----w- C:\Users\Crystal\AppData\Local\{6B189474-BCD9-494C-8090-E9D493F47B4C}
2011-10-01 23:44:08 -------- d-----w- C:\Users\Crystal\AppData\Local\{3C9C9BF7-0229-4908-80F5-E6FA32863D2E}
2011-09-27 00:38:28 -------- d-----w- C:\Users\Crystal\AppData\Local\Eastman Kodak Company
==================== Find3M ====================
2011-10-20 11:06:19 96768 ----a-w- C:\Windows\System32\fsutil.exe
2011-10-20 11:06:19 74240 ----a-w- C:\Windows\SysWow64\fsutil.exe
2011-10-20 11:06:19 2565632 ----a-w- C:\Windows\System32\esent.dll
2011-10-20 11:06:19 189824 ----a-w- C:\Windows\System32\drivers\storport.sys
2011-10-20 11:06:19 1699328 ----a-w- C:\Windows\SysWow64\esent.dll
2011-10-20 11:06:19 1659776 ----a-w- C:\Windows\System32\drivers\ntfs.sys
2011-10-20 11:06:18 410496 ----a-w- C:\Windows\System32\drivers\iaStorV.sys
2011-10-20 11:06:18 27008 ----a-w- C:\Windows\System32\drivers\amdxata.sys
2011-10-20 11:06:18 166272 ----a-w- C:\Windows\System32\drivers\nvstor.sys
2011-10-20 11:06:18 148352 ----a-w- C:\Windows\System32\drivers\nvraid.sys
2011-10-20 11:06:18 107904 ----a-w- C:\Windows\System32\drivers\amdsata.sys
2011-10-20 11:04:05 350208 ----a-w- C:\Windows\apppatch\AppPatch64\AcLayers.dll
2011-10-20 11:04:05 135168 ----a-w- C:\Windows\apppatch\AppPatch64\AcXtrnal.dll
2011-10-01 03:25:37 1638912 ----a-w- C:\Windows\System32\mshtml.tlb
2011-10-01 02:42:56 1638912 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2011-09-06 03:03:17 3138048 ----a-w- C:\Windows\System32\win32k.sys
2011-08-31 21:00:50 25416 ----a-w- C:\Windows\System32\drivers\mbam.sys
2011-08-26 13:07:56 160256 ----a-w- C:\Windows\System32\EKAiO2COI05.dll
2011-08-26 13:07:56 1020416 ----a-w- C:\Windows\System32\EKAiO2MON.dll
2011-08-20 05:37:58 1188864 ----a-w- C:\Windows\System32\wininet.dll
2011-08-20 04:31:05 981504 ----a-w- C:\Windows\SysWow64\wininet.dll
2011-08-17 13:26:00 404640 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
============= FINISH: 15:37:57.37 =============

DDS (Ver_2011-08-26.01)
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 2/27/2010 11:18:47 AM
System Uptime: 10/20/2011 10:39:46 AM (5 hours ago)
Motherboard: Acer | | Aspire 5532
Processor: AMD Athlon™ Processor TF-20 | Socket S1G1 | 1600/200mhz
==== Disk Partitions =========================
C: is FIXED (NTFS) - 137 GiB total, 36.49 GiB free.
D: is CDROM ()
==== Disabled Device Manager Items =============
==== System Restore Points ===================
RP368: 10/16/2011 8:24:17 PM - Windows Backup
RP369: 10/18/2011 9:33:44 AM - Windows Update
RP370: 10/20/2011 7:01:00 AM - Windows Modules Installer
RP371: 10/20/2011 7:02:08 AM - Windows Modules Installer
==== Installed Programs ======================
Acer Assist
Acer ePower Management
Acer eRecovery Management
Acer GridVista
Acer Registration
Acer ScreenSaver
Acer Updater
Adobe Anchor Service CS3
Adobe Asset Services CS3
Adobe Bridge CS3
Adobe Bridge Start Meeting
Adobe Camera Raw 4.0
Adobe CMaps
Adobe Color - Photoshop Specific
Adobe Color Common Settings
Adobe Color EU Extra Settings
Adobe Color JA Extra Settings
Adobe Color NA Recommended Settings
Adobe Default Language CS3
Adobe Device Central CS3
Adobe ExtendScript Toolkit 2
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Fonts All
Adobe Help Viewer CS3
Adobe Linguistics CS3
Adobe PDF Library Files
Adobe Photoshop CS3
Adobe Reader 9.4.2
Adobe Setup
Adobe Shockwave Player 11.5
Adobe Stock Photos CS3
Adobe Type Support
Adobe Update Manager CS3
Adobe Version Cue CS3 Client
Adobe WinSoft Linguistics Plugin
Adobe XMP Panels CS3
Advanced SystemCare 4
Akamai NetSession Interface
Amazon MP3 Downloader 1.0.12
AMD USB Filter Driver
Apple Application Support
Apple Software Update
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver
Catalyst Control Center - Branding
Catalyst Control Center Core Implementation
Catalyst Control Center Graphics Full Existing
Catalyst Control Center Graphics Full New
Catalyst Control Center Graphics Light
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
Compatibility Pack for the 2007 Office system
Corel Painter Photo Essentials 4
Corel PaintShop Photo Pro X3
Coupon Printer for Windows
Definition update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Express Dictate
Express Scribe
GIMP 2.6.11
Google Chrome
Google Earth
Google Toolbar for Internet Explorer
Google Update Helper
Harry's Filters 3.01
Identity Card
Internet Transporter - NCP Link
Java Auto Updater
Java™ 6 Update 23
Junk Mail filter update
KODAK AiO Software
Launch Manager
Malwarebytes' Anti-Malware version
Mesh Runtime
Messenger Companion
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook Connector
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Professional 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Single Image 2010
Microsoft Office Word MUI (English) 2010
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Works
MixPad Audio Mixer
MotoHelper 2.0.24 Driver 4.7.1
MotoHelper MergeModules
Mozilla Firefox 7.0.1 (x86 en-US)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
NCP Internet Transporter
Nero 7 Ultra Edition
Nero 9 Essentials
NOOK Study
NTI Backup Now 5
NTI Backup Now Standard
NTI Media Maker 8
Oracle IRM Desktop 5.5.19 10gR3 PR5
Organizer Conversion Utility
PaintShop Photo Pro X3 Registration Incentive
PDF Settings
Realtek High Definition Audio Driver
Realtek USB 2.0 Card Reader
Security Update for CAPICOM (KB931906)
Security Update for Microsoft Excel 2010 (KB2553070)
Security Update for Microsoft Office 2010 (KB2289078)
Security Update for Microsoft Office 2010 (KB2553091)
Security Update for Microsoft Office 2010 (KB2553096)
Security Update for Microsoft Office 2010 (KB2584066)
Security Update for Microsoft PowerPoint 2010 (KB2519975)
Security Update for Microsoft Publisher 2010 (KB2409055)
Security Update for Microsoft SharePoint Workspace 2010 (KB2566445)
Security Update for Microsoft Word 2010 (KB2345000)
Spybot - Search & Destroy
Update for Microsoft Office 2010 (KB2202188)
Update for Microsoft Office 2010 (KB2413186)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2523113)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft OneNote 2010 (KB2493983)
Update for Microsoft Outlook Social Connector (KB2583935)
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01
WavePad Sound Editor
WinAce Archiver
Windows Live Communications Platform
Windows Live Essentials
Windows Live Installer
Windows Live Mail
Windows Live Mesh
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live Messenger
Windows Live Messenger Companion Core
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live Sync
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
Windows Media Player Firefox Plugin
==== Event Viewer Messages From Past Week ========
10/20/2011 8:32:01 AM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID {C97FCC79-E628-407D-AE68-A06AD6D8B4D1} and APPID {344ED43D-D086-4961-86A6-1106F4ACAD9B} to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
10/20/2011 8:30:58 AM, Error: Service Control Manager [7000] - The Nero BackItUp Scheduler 4.0 service failed to start due to the following error: The system cannot find the file specified.
10/20/2011 8:30:38 AM, Error: atikmdag [52236] - CPLIB :: General - Invalid Parameter
10/20/2011 3:36:31 PM, Error: atikmdag [43029] - Display is not active
10/19/2011 1:21:45 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Wlansvc service.
10/18/2011 5:25:42 PM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Akamai NetSession Interface service, but this action failed with the following error: An instance of the service is already running.
10/18/2011 5:25:41 PM, Error: Service Control Manager [7031] - The Akamai NetSession Interface service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 1000 milliseconds: Restart the service.
10/17/2011 4:41:04 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.
10/17/2011 12:39:30 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the IPBusEnum service.
10/14/2011 8:14:45 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Dnscache service.
==== End Of File ===========================

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#2 HelpBot


    Bleepin' Binary Bot

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Posted 25 October 2011 - 03:30 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:


Posted Image In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/424355 <<< CLICK THIS LINK

If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.


Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.


We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 nasdaq


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  • Local time:08:14 AM

Posted 27 October 2011 - 10:06 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.

Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop


1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Do not install any other programs until this if fixed.

How to : Disable Anti-virus and Firewall...

Double click on ComboFix.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt
Do not mouse click ComboFix's window while it's running. That may cause it to stall

Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html


Third party programs if not up to date can be the cause infiltration of an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

#4 nasdaq


  • Malware Response Team
  • 39,964 posts
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:08:14 AM

Posted 02 November 2011 - 09:57 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

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