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BSOD at desktop


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#1 budhurstii

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Posted 20 October 2011 - 02:26 PM

I have an hp laptop with xp prof. I have run ccleaner/malware antibytes malware/avast to clean up registry errors/adware/viruses. I have run chkdsk /f at boot up in safe mode - no problems. Safe is no problem but I am still BSOD at the desktop while programs are loading. Stop 0x0000008e...

Any thoughts!

Edited by hamluis, 20 October 2011 - 03:43 PM.
Moved from XP to Am I Infected.


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#2 Allan

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Posted 20 October 2011 - 02:34 PM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 budhurstii

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Posted 20 October 2011 - 03:21 PM

here is the BSOD.txt file as requested

==================================================
Dump File : Mini101911-01.dmp
Crash Time : 10/19/2011 2:59:10 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xf735d71d
Parameter 3 : 0xa9c23718
Parameter 4 : 0x00000000
Caused By Driver : atapi.sys
Caused By Address : atapi.sys+a71d
File Description : IDE/ATAPI Port Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2108)
Processor : 32-bit
Crash Address : atapi.sys+a71d
Stack Address 1 : ntoskrnl.exe+1818f
Stack Address 2 : aswSnx.SYS+2ba4
Stack Address 3 : fltMgr.sys+118ff
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini101911-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

#4 Allan

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Posted 20 October 2011 - 03:24 PM

You said you used avast and mbm to clean up viruses. Does that mean there were viruses on the system?

#5 budhurstii

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Posted 20 October 2011 - 03:29 PM

Yes,

There were adware(3) and trojans(1)

#6 Allan

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Posted 20 October 2011 - 03:41 PM

Not concerned with the ad malware, but the trojan is another story You should post in the Am I Infected forum to make sure the system is 100% clean before we go any further.

#7 budhurstii

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Posted 20 October 2011 - 03:49 PM

Will do!

I will post a new thread in am infected area.

thankx




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