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can't start mcaffee and others


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5 replies to this topic

#1 cindyzhan

cindyzhan

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Posted 20 October 2011 - 09:42 AM

Hi, My name is Cindy, I have windows vista home edition. everytime i try to run a mcaffee scan it abruptly stops.I get an error message "an unexpected error occurred during your scan, please go back to home page and start again" Then windows also give me a message, mcaffee scan has stopped working and is closed. I have the technicians from Mcaffee try and unstall and reinstall mcaffee with no result. When i go to task manager all the mcaffee tasks are stopped. I already called Lenovo and they say that my computer is infected. Also, something called Bonjour service is stopped also and i can not restart it. That is effecting my ipod to itune communications. I am not sure what other services or programs are being affected. Please help!

Edited by Orange Blossom, 20 October 2011 - 09:54 AM.
Moved from Vista to AII. ~ OB


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#2 Broni

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Posted 20 October 2011 - 10:59 AM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 cindyzhan

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Posted 20 October 2011 - 12:15 PM

Hello, i posted the first two logs here but as soon as i start malware it aborts and i get no report..
Also i run a combobix on my computer and i will attach the log


Results of screen317's Security Check version 0.99.7
Windows Vista Service Pack 1 (UAC is disabled!)
Out of date service pack!!
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
McAfee AntiVirus Plus
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

SpywareBlaster 4.4
Java™ 6 Update 21
Java™ 6 Update 7
Out of date Java installed!
Adobe Flash Player 10.3.181.14
Adobe Reader 8.3.1
Chinese Simplified Fonts Support For Adobe Reader 8
Out of date Adobe Reader installed!
Mozilla Firefox (3.6.23)
````````````````````````````````
Process Check:
objlist.exe by Laurent

``````````End of Log````````````




MiniToolBox by Farbar
Ran by PNCZ (administrator) on 20-10-2011 at 13:08:23
Windows Vista ™ Home Basic Service Pack 1 (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================The following helper DLL cannot be loaded: WSHELPER.DLL.
The following helper DLL cannot be loaded: IFMON.DLL.
The following command was not found: int ip dump.

Windows IP Configuration

Host Name . . . . . . . . . . . . : PNCZ-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Wireless LAN adapter Wireless Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : My WiFi PAN
Physical Address. . . . . . . . . : 00-1E-65-18-AF-6D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : WiFi STA
Physical Address. . . . . . . . . : 00-1E-65-18-AF-6C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::b5ca:8eae:1185:2215%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.14(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, October 20, 2011 12:38:45 PM
Lease Expires . . . . . . . . . . : Friday, October 21, 2011 1:05:09 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel® 82567LM Gigabit Network Connection
Physical Address. . . . . . . . . : 00-22-68-0D-A1-0D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : isatap.home
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:38f2:bf8:93dc:f7cc(Preferred)
Link-local IPv6 Address . . . . . : fe80::38f2:bf8:93dc:f7cc%17(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{88483D14-815F-4ABF-8A77-E1795BEAF00B}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{D9DBE559-F2AC-489F-806E-949A30F6D494}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Pinging google.com [74.125.226.242] with 32 bytes of data:

Reply from 74.125.226.242: bytes=32 time=9ms TTL=54

Reply from 74.125.226.242: bytes=32 time=10ms TTL=54



Ping statistics for 74.125.226.242:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 9ms, Maximum = 10ms, Average = 9ms



Pinging yahoo.com [209.191.122.70] with 32 bytes of data:

Reply from 209.191.122.70: bytes=32 time=141ms TTL=55

Reply from 209.191.122.70: bytes=32 time=164ms TTL=55



Ping statistics for 209.191.122.70:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 141ms, Maximum = 164ms, Average = 152ms



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
14 ...00 1e 65 18 af 6d ...... My WiFi PAN
13 ...00 1e 65 18 af 6c ...... WiFi STA
10 ...00 22 68 0d a1 0d ...... Intel® 82567LM Gigabit Network Connection
1 ........................... Software Loopback Interface 1
16 ...00 00 00 00 00 00 00 e0 isatap.home
11 ...00 00 00 00 00 00 00 e0 6TO4 Adapter
17 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
15 ...00 00 00 00 00 00 00 e0 isatap.{88483D14-815F-4ABF-8A77-E1795BEAF00B}
18 ...00 00 00 00 00 00 00 e0 isatap.{D9DBE559-F2AC-489F-806E-949A30F6D494}
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.14 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.14 281
192.168.1.14 255.255.255.255 On-link 192.168.1.14 281
192.168.1.255 255.255.255.255 On-link 192.168.1.14 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.14 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.14 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
17 18 ::/0 On-link
1 306 ::1/128 On-link
17 18 2001::/32 On-link
17 266 2001:0:4137:9e76:38f2:bf8:93dc:f7cc/128
On-link
13 281 fe80::/64 On-link
17 266 fe80::/64 On-link
17 266 fe80::38f2:bf8:93dc:f7cc/128
On-link
13 281 fe80::b5ca:8eae:1185:2215/128
On-link
1 306 ff00::/8 On-link
17 266 ff00::/8 On-link
13 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 mswsock.dll [File Not found] ()
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 mswsock.dll [File Not found] ()
Catalog5 06 C:\Windows\System32\winrnr.dll [19968] (Microsoft Corporation)
Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 mswsock.dll [File Not found] ()
Catalog9 02 mswsock.dll [File Not found] ()
Catalog9 03 mswsock.dll [File Not found] ()
Catalog9 04 mswsock.dll [File Not found] ()
Catalog9 05 mswsock.dll [File Not found] ()
Catalog9 06 mswsock.dll [File Not found] ()
Catalog9 07 mswsock.dll [File Not found] ()
Catalog9 08 mswsock.dll [File Not found] ()
Catalog9 09 mswsock.dll [File Not found] ()
Catalog9 10 mswsock.dll [File Not found] ()
Catalog9 11 mswsock.dll [File Not found] ()
Catalog9 12 mswsock.dll [File Not found] ()
Catalog9 13 mswsock.dll [File Not found] ()
Catalog9 14 mswsock.dll [File Not found] ()
Catalog9 15 mswsock.dll [File Not found] ()
Catalog9 16 mswsock.dll [File Not found] ()
Catalog9 17 mswsock.dll [File Not found] ()
Catalog9 18 mswsock.dll [File Not found] ()
Catalog9 19 mswsock.dll [File Not found] ()
Catalog9 20 mswsock.dll [File Not found] ()
Catalog9 21 mswsock.dll [File Not found] ()
Catalog9 22 mswsock.dll [File Not found] ()
Catalog9 23 mswsock.dll [File Not found] ()
Catalog9 24 mswsock.dll [File Not found] ()
Catalog9 25 mswsock.dll [File Not found] ()
Catalog9 26 mswsock.dll [File Not found] ()
Catalog9 27 mswsock.dll [File Not found] ()
Catalog9 28 mswsock.dll [File Not found] ()
Catalog9 29 mswsock.dll [File Not found] ()
Catalog9 30 mswsock.dll [File Not found] ()

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/20/2011 01:08:34 PM) (Source: Application Error) (User: )
Description: Faulting application nslookup.exe, version 6.0.6001.18000, time stamp 0x47918e19, faulting module ntdll.dll, version 6.0.6001.22777, time stamp 0x4cb72ffe, exception code 0xc0000138, fault offset 0x00009cf4,
process id 0xf84, application start time 0xnslookup.exe0.

Error: (10/20/2011 01:08:26 PM) (Source: Application Error) (User: )
Description: Faulting application nslookup.exe, version 6.0.6001.18000, time stamp 0x47918e19, faulting module ntdll.dll, version 6.0.6001.22777, time stamp 0x4cb72ffe, exception code 0xc0000138, fault offset 0x00009cf4,
process id 0xce0, application start time 0xnslookup.exe0.

Error: (10/20/2011 00:32:39 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/20/2011 11:35:19 AM) (Source: Application Error) (User: )
Description: Faulting application mfevtps.exe, version 14.4.0.452, time stamp 0x4e3ae795, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x0040da02,
process id 0xfe0, application start time 0xmfevtps.exe0.

Error: (10/20/2011 11:34:14 AM) (Source: Application Error) (User: )
Description: Faulting application mscorsvw.exe, version 4.0.30319.1, time stamp 0x4ba1da21, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x10012815,
process id 0x930, application start time 0xmscorsvw.exe0.

Error: (10/20/2011 11:31:42 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/20/2011 11:31:37 AM) (Source: Application Error) (User: )
Description: Faulting application mfevtps.exe, version 14.4.0.452, time stamp 0x4e3ae795, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x0040da02,
process id 0xb64, application start time 0xmfevtps.exe0.

Error: (10/20/2011 11:31:34 AM) (Source: Application Error) (User: )
Description: Faulting application mcods.exe, version 15.0.262.0, time stamp 0x4d2e3ff4, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x0042b13b,
process id 0xad8, application start time 0xmcods.exe0.

Error: (10/20/2011 11:31:30 AM) (Source: Application Error) (User: )
Description: Faulting application iPodService.exe, version 10.4.1.10, time stamp 0x4e4e1215, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x0043883e,
process id 0x930, application start time 0xiPodService.exe0.

Error: (10/20/2011 11:31:25 AM) (Source: Application Error) (User: )
Description: Faulting application mDNSResponder.exe, version 3.0.0.10, time stamp 0x4e5dc964, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x0043c1c8,
process id 0x4c0, application start time 0xmDNSResponder.exe0.


System errors:
=============
Error: (10/20/2011 01:03:06 PM) (Source: Service Control Manager) (User: )
Description: McAfee Scanner%%2

Error: (10/20/2011 01:03:06 PM) (Source: Service Control Manager) (User: )
Description: McAfee Scanner%%2

Error: (10/20/2011 01:03:06 PM) (Source: Service Control Manager) (User: )
Description: McAfee Scanner%%2

Error: (10/20/2011 01:03:00 PM) (Source: Service Control Manager) (User: )
Description: McAfee Scanner%%2

Error: (10/20/2011 01:03:00 PM) (Source: Service Control Manager) (User: )
Description: McAfee Scanner%%2

Error: (10/20/2011 01:02:51 PM) (Source: Service Control Manager) (User: )
Description: McAfee Services%%2

Error: (10/20/2011 01:02:51 PM) (Source: Service Control Manager) (User: )
Description: McAfee Services%%2

Error: (10/20/2011 01:01:36 PM) (Source: Service Control Manager) (User: )
Description: McAfee Scanner%%2

Error: (10/20/2011 01:01:36 PM) (Source: Service Control Manager) (User: )
Description: McAfee Scanner%%2

Error: (10/20/2011 01:01:36 PM) (Source: Service Control Manager) (User: )
Description: McAfee Scanner%%2


Microsoft Office Sessions:
=========================
Error: (04/13/2010 00:04:29 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6514.5001, Microsoft Office Version: 12.0.6425.1000. This session lasted 282 seconds with 60 seconds of active time. This session ended with a crash.

Error: (12/14/2009 01:59:44 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 2064 seconds with 1800 seconds of active time. This session ended with a crash.


=========================== Installed Programs ============================

(Version: 1.0.4.0)
Access Help (Version: 2.00)
ActivePerl 5.10.1 Build 1007 (Version: 5.10.1007)
Adobe Flash Player 10 ActiveX (Version: 10.0.45.2)
Adobe Flash Player 10 Plugin (Version: 10.3.181.14)
Adobe Reader 8.3.1 (Version: 8.3.1)
Amazon MP3 Downloader 1.0.10
Apple Application Support (Version: 2.1.5)
Apple Mobile Device Support (Version: 4.0.0.96)
Apple Software Update (Version: 2.1.3.127)
Bonjour (Version: 3.0.0.10)
Brother HL-2140 (Version: 1.00)
Business Contact Manager for Outlook 2007 SP2 (Version: 3.0.8619.1)
CAM UnZip 4.42
Canon Digital Camera Solution Disk 40-46 Software Starter Guide (Version: 1.1.0.1)
CANON iMAGE GATEWAY Task for ZoomBrowser EX (Version: 1.7.0.4)
Canon Internet Library for ZoomBrowser EX (Version: 1.6.3.9)
Canon MOV Decoder (Version: 1.3.0.14)
Canon MOV Encoder (Version: 1.1.0.18)
Canon MovieEdit Task for ZoomBrowser EX (Version: 3.1.0.27)
Canon Personal Printing Guide (Version: 1.0.0.1)
Canon Utilities CameraWindow (Version: 7.2.0.2)
Canon Utilities CameraWindow DC (Version: 7.4.0.9)
Canon Utilities CameraWindow DC_DV 6 for ZoomBrowser EX (Version: 6.5.0.3)
Canon Utilities MyCamera (Version: 7.2.0.4)
Canon Utilities MyCamera DC (Version: 7.2.0.5)
Canon Utilities PhotoStitch (Version: 3.1.22.46)
Canon Utilities RemoteCapture Task for ZoomBrowser EX (Version: 1.8.0.1)
Canon Utilities ZoomBrowser EX (Version: 6.3.0.7)
Canon ZoomBrowser EX Memory Card Utility (Version: 1.2.2.11)
Chinese Simplified Fonts Support For Adobe Reader 8 (Version: 8.0.0)
Citrix online plug-in (Web) (Version: 11.2.0.31560)
Citrix Presentation Server Client (Version: 10.00.52110)
Client Security - Password Manager (Version: 8.20.0023.00)
Conexant 20561 SmartAudio HD (Version: 4.92.15.0)
DirectXInstallService (Version: 9.0.2)
DLX (Version: 7.00.000)
Drag-to-Disc (Version: 9.05)
eMusic Download Manager 4.1.3.1 (Version: 4.1.3.1)
EPSON Printer Software
EPSON Scan
Google Talk Plugin (Version: 2.3.2.0)
Help Center (Version: 2.00h)
Intel PROSet Wireless
Intel® Graphics Media Accelerator Driver
Intel® Management Engine Interface
Intel® PROSet/Wireless WiFi Software (Version: 12.03.2000)
Intel® Active Management Technology
InterVideo Register Manager (Version: 1.0.4.0)
InterVideo WinDVD (Version: 5.0-B11.1243)
iTunes (Version: 10.4.1.10)
Java Auto Updater (Version: 2.0.2.4)
Java™ 6 Update 21 (Version: 6.0.210)
Java™ 6 Update 7 (Version: 1.6.0.70)
Lenovo Central Audio (Version: 3.7.0)
Lenovo Registration
Lenovo System Interface Driver (Version: 1.01)
Lenovo System Toolbox (Version: 5.1.5183.14)
Lenovo Welcome v1.0.24.3
McAfee AntiVirus Plus (Version: 11.0.623)
Message Center (Version: 2.01d)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Small Business Connectivity Components (Version: 2.0.7024.0)
Microsoft Office Word 2007 (Version: 12.0.6425.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft SQL Server 2005 Express Edition (MSSMLBIZ) (Version: 9.3.4035.00)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Mobile Broadband Connect (Version: 3.4.0060)
MobileMe Control Panel (Version: 3.1.6.0)
Mozilla Firefox (3.6.23) (Version: 3.6.23 (en-US))
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Musicnotes Software Suite 1.5.3 (Version: 1.5.3)
On Screen Display (Version: 5.30.00)
Presentation Director (Version: 4.04)
Primo (Version: 1.00.0000)
Product Recovery Disc Burning Utility (Version: 1.0.0019.00)
Productivity Center Supplement for ThinkPad (Version: 3.00b)
QuickTime (Version: 7.70.80.34)
Registry patch for Windows Vista USB S3 PM Enablement (Version: 1.00)
Registry patch of Changing Timing of IDLE IRP by Finger Print Driver for Windows Vista (Version: 1.01)
Registry Patch of Enabling Device Initiated Power Management(DIPM) on SATA for Windows Vista (Version: 1.01)
Registry patch to improve USB device detection on resume from sleep for Windows Vista (Version: 1.01.0000)
Rescue and Recovery (Version: 4.21.0014.00)
RICOH R5C83x/84x Flash Media Controller Driver Ver.3.54.02 (Version: 3.54.02)
Roxio Central Copy (Version: 3.7.0)
Roxio Central Core (Version: 3.7.0)
Roxio Central Data (Version: 3.7.0)
Roxio Central Tools (Version: 3.7.0)
Roxio Creator Business Edition (Version: 10.1)
Roxio Creator Business Edition (Version: 10.1.171)
Roxio Express Labeler 3 (Version: 3.2.1)
Runtime (Version: 1.00.0000)
Safari (Version: 5.34.50.0)
Sonic CinePlayer Decoder Pack (Version: 4.3.0)
Sonic Icons for Lenovo (Version: 2.0.0)
Sony Picture Utility (Version: 4.2.00.15030)
Spotify (Version: 0.5.1)
SpywareBlaster 4.4 (Version: 4.4.0)
System Update (Version: 3.14.0034)
ThinkPad EasyEject Utility (Version: 2.36)
ThinkPad FullScreen Magnifier (Version: 2.05)
ThinkPad Mobility Center Customization (Version: 1.50.0000)
ThinkPad Modem Adapter (Version: 7.73.00)
ThinkPad Power Management Driver (Version: 1.45)
ThinkPad Power Manager (Version: 2.42)
ThinkPad UltraNav Driver (Version: 9.1.3.7)
ThinkPad UltraNav Utility (Version: 2.04)
ThinkVantage Access Connections (Version: 5.30)
ThinkVantage Active Protection System (Version: 1.61)
ThinkVantage Productivity Center (Version: 3.02)
ThinkVantage Status Gadget (Version: 1.1.0027)
ThinkVantage Technologies Welcome Message (Version: 1.20)
Verizon FiOS Activation
Verizon Online Help and Support
Verizon Servicepoint 1.5.12 (Version: 1.5.12)
Verizon Wireless BroadbandAccess Self Activation (Version: 1.3.2)
VoiceOver Kit (Version: 1.40.128.0)
Wallpapers
Windows Driver Package - Intel (e1yexpress) Net (08/22/2008 9.52.10.1001) (Version: 08/22/2008 9.52.10.1001)
Windows Driver Package - Intel (iaStor) hdc (11/03/2008 8.6.3.1004) (Version: 11/03/2008 8.6.3.1004)
Windows Driver Package - Intel hdc (02/20/2008 6.9.1.1001) (Version: 02/20/2008 6.9.1.1001)
Windows Driver Package - Intel System (01/30/2008 8.6.1.1001) (Version: 01/30/2008 8.6.1.1001)
Windows Driver Package - Intel System (02/20/2008 8.6.1.1002) (Version: 02/20/2008 8.6.1.1002)
Windows Driver Package - Intel System (02/20/2008 8.7.0.1007) (Version: 02/20/2008 8.7.0.1007)
Windows Driver Package - Intel System (09/15/2006 7.0.0.1011) (Version: 09/15/2006 7.0.0.1011)
Windows Driver Package - Intel USB (02/05/2007 8.3.0.1011) (Version: 02/05/2007 8.3.0.1011)
Windows Driver Package - Lenovo 1.45 (02/18/2008 1.45) (Version: 02/18/2008 1.45)
Windows Driver Package - Ricoh Company MMC Host Controller (02/15/2008 6.00.03.05) (Version: 02/15/2008 6.00.03.05)
Windows Driver Package - Ricoh Company MS Host Controller (07/30/2007 6.00.01.11) (Version: 07/30/2007 6.00.01.11)
Windows Driver Package - Ricoh Company xD Host Controller (07/30/2007 6.00.01.13) (Version: 07/30/2007 6.00.01.13)
Windows Live Toolbar (Version: 03.01.0130)
WinZip 14.0 (Version: 14.0.9029)

========================= Memory info: ===================================

Percentage of memory in use: 50%
Total physical RAM: 3015.26 MB
Available physical RAM: 1487.69 MB
Total Pagefile: 6233.59 MB
Available Pagefile: 4882.68 MB
Total Virtual: 2047.88 MB
Available Virtual: 1962.89 MB

========================= Partitions: =====================================

1 Drive c: (SW_Preload) (Fixed) (Total:137.82 GB) (Free:16.94 GB) NTFS
2 Drive d: (Med_Surg) (CDROM) (Total:0.04 GB) (Free:0 GB) CDFS
3 Drive q: (Lenovo) (Fixed) (Total:9.77 GB) (Free:4.1 GB) NTFS
4 Drive s: (SERVICEV003) (Fixed) (Total:1.46 GB) (Free:0.68 GB) NTFS

========================= Users: ========================================

User accounts for \\PNCZ-PC

Administrator Guest PNCZ


**** End of log ****

Edited by cindyzhan, 20 October 2011 - 12:17 PM.


#4 Broni

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Posted 20 October 2011 - 12:18 PM

You may be infected with ZeroAccess rootkit.

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

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#5 cindyzhan

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Posted 20 October 2011 - 12:36 PM

Hi, i can not run any antivirus scans on my computer. Please see link to previous forum thread. http://www.bleepingcomputer.com/forums/topic424302.html

Also, unfortunately i already ran combofix. I only read later on that i was not suppose to. Just thought i'd let you know.

Edited by Orange Blossom, 21 October 2011 - 12:50 AM.
Revealed link ~ OB


#6 Orange Blossom

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Posted 21 October 2011 - 12:52 AM

Hello,

I merged your new topic here because you neglected to post most of the required information. To restate your previous instructions in a different way:

Please follow the instructions in ==>This Guide<== starting at step 6.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Since you have run ComboFix, please include the ComboFix log in the new topic. Please be sure to include a description of your computer issues and what you have done to try to resolve them.

If you cannot produce any of the other logs, then please create the new topic anyway, include the information that you were unable to produce the other logs and why and include the ComboFix log along with a description of your computer issues.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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