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System restore plus Google redirect


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5 replies to this topic

#1 needahand2

needahand2

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Posted 20 October 2011 - 08:17 AM

On the 13th I made the mistake of clicking before reading and became infected with the fake system restore program. I followed instructions I found to address the issue by running the following:
Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 7955

Windows 6.1.7601 Service Pack 1
Internet Explorer 9.0.8112.16421

10/15/2011 10:18:15 PM
mbam-log-2011-10-15 (22-18-15).txt

Scan type: Full scan (C:\|F:\|)
Objects scanned: 471870
Time elapsed: 1 hour(s), 16 minute(s), 32 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\hUtkqvriAukQ.exe (Trojan.FakeAlert) -> Value: hUtkqvriAukQ.exe -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowMyComputer (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowSearch (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
c:\programdata\hutkqvriaukq.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
c:\programdata\6dss92c31apgjk.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.

The program indicated everything was removed, however since that time I have had a few things that are still happening.
First I get the redirect in both IE and Firefox.
Second I have some of the icon on my system showing as see through. (I did need to recover my profile even after running the scan)
Third when I try to shut down I get a message that a program needs to be shut down in the background.

I have noticed csrss.exe running in the task manager so I though that may be it. I did not notice that before. I did run tdsskiller and it did not find anything. I have run DDS and oddly enough it did not reflect this csrss as a running process. I have confirmed the program is listed in the window/system32 folder. To date I have run:
McAfee virusscan
Super AntiSpyware
Windows Defender
Malbytes (several times)
tdsskiller

Nothing finds an additional issue on the system. Can someone offer any direction?

BC AdBot (Login to Remove)

 


#2 Broni

Broni

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Posted 20 October 2011 - 11:01 AM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 needahand2

needahand2
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Posted 20 October 2011 - 08:36 PM

Security scan. (please not I had the info in an open window and lost it. This was run after the other programs)

Results of screen317's Security Check version 0.99.7
Windows 7 (UAC is enabled)
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
McAfee Internet Security
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
Java™ 6 Update 23
Out of date Java installed!
Adobe Flash Player 10.3.183.10
Adobe Reader 9.4.6
Out of date Adobe Reader installed!
Mozilla Firefox (x86 en-US..) Firefox Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

``````````End of Log````````````


MiniToolBox by Farbar
Ran by RC10 (administrator) on 20-10-2011 at 20:50:38
Windows 7 Home Premium Service Pack 1 (X64)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================



========================= IP Configuration: ================================

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : RC10-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.mi.comcast.net.

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : hsd1.mi.comcast.net.
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 00-25-64-8C-D9-9F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5cf5:7c65:5673:5640%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.104(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, October 20, 2011 8:31:55 PM
Lease Expires . . . . . . . . . . : Friday, October 21, 2011 8:31:54 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 234890596
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-A9-D7-1E-00-25-64-8C-D9-9F
DNS Servers . . . . . . . . . . . : 75.75.76.76
75.75.75.75
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.hsd1.mi.comcast.net.:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.mi.comcast.net.
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3c0e:17e1:9d0c:50ce(Preferred)
Link-local IPv6 Address . . . . . : fe80::3c0e:17e1:9d0c:50ce%12(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: cdns02.comcast.net
Address: 75.75.76.76

Name: google.com
Addresses: 74.125.225.52
74.125.225.50
74.125.225.48
74.125.225.49
74.125.225.51


Pinging google.com [74.125.225.51] with 32 bytes of data:
Reply from 74.125.225.51: bytes=32 time=35ms TTL=54
Reply from 74.125.225.51: bytes=32 time=31ms TTL=54

Ping statistics for 74.125.225.51:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 31ms, Maximum = 35ms, Average = 33ms
Server: cdns02.comcast.net
Address: 75.75.76.76

Name: yahoo.com
Addresses: 209.191.122.70
67.195.160.76
72.30.2.43
98.137.149.56
98.139.180.149


Pinging yahoo.com [209.191.122.70] with 32 bytes of data:
Reply from 209.191.122.70: bytes=32 time=54ms TTL=51
Reply from 209.191.122.70: bytes=32 time=54ms TTL=51

Ping statistics for 209.191.122.70:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 54ms, Maximum = 54ms, Average = 54ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
10...00 25 64 8c d9 9f ......Realtek PCIe GBE Family Controller
1...........................Software Loopback Interface 1
11...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
12...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.104 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.104 276
192.168.1.104 255.255.255.255 On-link 192.168.1.104 276
192.168.1.255 255.255.255.255 On-link 192.168.1.104 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.104 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.104 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
12 58 ::/0 On-link
1 306 ::1/128 On-link
12 58 2001::/32 On-link
12 306 2001:0:4137:9e76:3c0e:17e1:9d0c:50ce/128
On-link
10 276 fe80::/64 On-link
12 306 fe80::/64 On-link
12 306 fe80::3c0e:17e1:9d0c:50ce/128
On-link
10 276 fe80::5cf5:7c65:5673:5640/128
On-link
1 306 ff00::/8 On-link
12 306 ff00::/8 On-link
10 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 c:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [134528] (Microsoft Corporation)
Catalog5 06 c:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [134528] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 08 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 c:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [168304] (Microsoft Corporation)
x64-Catalog5 06 c:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [168304] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 08 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/20/2011 08:39:59 AM) (Source: ESENT) (User: )
Description: wlmail (1188) WindowsLiveMail0: The backup has been stopped because it was halted by the client or the connection with the client failed.

Error: (10/20/2011 08:39:59 AM) (Source: ESENT) (User: )
Description: wlmail (1188) WindowsLiveMail0: Error (-1032) during backup of a database (file C:\Users\RC10\AppData\Local\Microsoft\Windows Live Mail\Mail.MSMessageStore). The database will be unable to restore.

Error: (10/20/2011 08:39:59 AM) (Source: ESENT) (User: )
Description: wlmail (1188) WindowsLiveMail0: An attempt to create the file "C:\Users\RC10\AppData\Local\Microsoft\Windows Live Mail\Mail.pat" failed with system error 5 (0x00000005): "Access is denied. ". The create file operation will fail with error -1032 (0xfffffbf8).

Error: (10/18/2011 06:09:41 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000002573114
Faulting process id: 0xf70
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3

Error: (10/18/2011 04:05:34 PM) (Source: PerfNet) (User: )
Description:

Error: (10/18/2011 04:02:35 PM) (Source: sdCoreService) (User: )
Description: Service failed on stop: Access violation at address 2000A264 in module 'rtl100.bpl'. Read of address 050DCD85

Error: (10/18/2011 03:59:34 PM) (Source: PerfNet) (User: )
Description:

Error: (10/18/2011 03:57:32 PM) (Source: PerfNet) (User: )
Description:

Error: (10/15/2011 10:38:27 PM) (Source: Swapdrive Backup) (User: )
Description: Swapdrive Backup: Web Service Error: System.Net.WebException: The remote name could not be resolved: 'wsvcdell.backup.com'
at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
at System.Net.HttpWebRequest.GetRequestStream()
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at Swapdrive.Shared.com.backup.uswsvcdell.Service.GetInfo(GetInfoRequest req)
at Swapdrive.Shared.ActivationWsvcs.GetInfo()

Error: (10/15/2011 09:15:26 AM) (Source: Application Hang) (User: )
Description: The program firefox.exe version 7.0.1.4288 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 17d8

Start Time: 01cc8b3c69641a88

Termination Time: 63

Application Path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

Report Id: b40e2ed9-f72f-11e0-a024-0025648cd99f


System errors:
=============
Error: (10/20/2011 08:32:03 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
RxFilter

Error: (10/20/2011 08:31:59 PM) (Source: Service Control Manager) (User: )
Description: The SessionLauncher service failed to start due to the following error:
%%2

Error: (10/20/2011 08:56:40 AM) (Source: DCOM) (User: )
Description: {5A90F5EE-16B8-4C2A-81B3-FD5329BA477C}

Error: (10/20/2011 08:54:47 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
RxFilter

Error: (10/20/2011 08:54:43 AM) (Source: Service Control Manager) (User: )
Description: The SessionLauncher service failed to start due to the following error:
%%2

Error: (10/20/2011 08:05:24 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
RxFilter

Error: (10/20/2011 08:05:18 AM) (Source: Service Control Manager) (User: )
Description: The SessionLauncher service failed to start due to the following error:
%%2

Error: (10/19/2011 08:32:04 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
RxFilter

Error: (10/19/2011 08:31:57 PM) (Source: Service Control Manager) (User: )
Description: The SessionLauncher service failed to start due to the following error:
%%2

Error: (10/19/2011 09:11:54 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
RxFilter


Microsoft Office Sessions:
=========================
Error: (10/20/2011 08:39:59 AM) (Source: ESENT)(User: )
Description: wlmail1188WindowsLiveMail0:

Error: (10/20/2011 08:39:59 AM) (Source: ESENT)(User: )
Description: wlmail1188WindowsLiveMail0: -1032C:\Users\RC10\AppData\Local\Microsoft\Windows Live Mail\Mail.MSMessageStore

Error: (10/20/2011 08:39:59 AM) (Source: ESENT)(User: )
Description: wlmail1188WindowsLiveMail0: C:\Users\RC10\AppData\Local\Microsoft\Windows Live Mail\Mail.pat-1032 (0xfffffbf8)5 (0x00000005)Access is denied.

Error: (10/18/2011 06:09:41 PM) (Source: Application Error)(User: )
Description: Explorer.EXE6.1.7601.175674d672ee4unknown0.0.0.000000000c00000050000000002573114f7001cc8ddf72e6027eC:\Windows\Explorer.EXEunknowndff28a74-f9d5-11e0-8617-0025648cd99f

Error: (10/18/2011 04:05:34 PM) (Source: PerfNet)(User: )
Description:

Error: (10/18/2011 04:02:35 PM) (Source: sdCoreService)(User: )
Description: Service failed on stop: Access violation at address 2000A264 in module 'rtl100.bpl'. Read of address 050DCD85

Error: (10/18/2011 03:59:34 PM) (Source: PerfNet)(User: )
Description:

Error: (10/18/2011 03:57:32 PM) (Source: PerfNet)(User: )
Description:

Error: (10/15/2011 10:38:27 PM) (Source: Swapdrive Backup)(User: )
Description: Swapdrive Backup: Web Service Error: System.Net.WebException: The remote name could not be resolved: 'wsvcdell.backup.com'
at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
at System.Net.HttpWebRequest.GetRequestStream()
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at Swapdrive.Shared.com.backup.uswsvcdell.Service.GetInfo(GetInfoRequest req)
at Swapdrive.Shared.ActivationWsvcs.GetInfo()

Error: (10/15/2011 09:15:26 AM) (Source: Application Hang)(User: )
Description: firefox.exe7.0.1.428817d801cc8b3c69641a8863C:\Program Files (x86)\Mozilla Firefox\firefox.exeb40e2ed9-f72f-11e0-a024-0025648cd99f


=========================== Installed Programs ============================

Adobe Flash Player 10 ActiveX (Version: 10.3.183.5)
Adobe Flash Player 10 Plugin (Version: 10.3.183.10)
Adobe Reader 9.4.6 (Version: 9.4.6)
Apple Application Support (Version: 2.0.1)
Apple Software Update (Version: 2.1.3.127)
Banctec Service Agreement (Version: 2.0.0)
BioShock (Version: 2.5.0000)
BioShock 2 (Version: 1.0.0001.131)
BioShock 2 (Version: 1.0.0002.131)
BioShock 2 (Version: 1.00.0000)
CCleaner (Version: 3.11)
CDDRV_Installer (Version: 4.60)
Creative ALchemy (Version: 1.25)
Creative Audio Control Panel (Version: 3.00)
Creative Diagnostics (Version: 5.11)
Creative Media Toolbox 6 (Shared Components) (Version: 2.80.12)
Creative Media Toolbox 6 (Version: 6.02)
Creative MediaSource 5 (Version: 5.26)
Creative Software AutoUpdate (Version: 1.40)
Creative Sound Blaster Properties x64 Edition
Creative WaveStudio 7 (Version: 7.12)
Dell DataSafe Local Backup - Support Software (Version: 2.31)
Dell DataSafe Local Backup (Version: 9.3.44)
Dell DataSafe Online (Version: 1.2.0011)
Dell Dock (Version: 2.0.0)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell Support Center (Support Software) (Version: 2.5.09100)
DirectXInstallService (Version: 9.0.2)
EMC 10 Content (Version: 1.0.035)
EMCGadgets64 (Version: 1.0.302)
Epson Event Manager (Version: 2.30.01)
EPSON Scan
EPSON WorkForce 610 Series Printer Uninstall
EpsonNet Print (Version: 2.4i)
EpsonNet Setup (Version: 3.1c)
erLT (Version: 1.20.0137)
Flight Simulator X Service Pack 1
GoToAssist 8.0.0.514
GPGNet (Version: 1.0.0)
H&R Block Deluxe + Efile + State 2009 (Version: 09.04.6401)
H&R Block Deluxe + Efile + State 2010 (Version: 10.04.6402)
H&R Block Michigan 2009 (Version: 1.09.3601)
H&R Block Michigan 2010 (Version: 1.10.3201)
Half-Life 2
Half-Life 2: Episode One
Half-Life 2: Episode Two
Half-Life 2: Lost Coast
Host OpenAL (Version: 1.00)
InfraRecorder
Intel® Matrix Storage Manager
Java Auto Updater (Version: 2.0.2.4)
Java™ 6 Update 14 (64-bit) (Version: 6.0.140)
Java™ 6 Update 23 (Version: 6.0.230)
Junk Mail filter update (Version: 14.0.8089.726)
KhalInstallWrapper (Version: 2.00.0000)
Lead and Gold - Gangs of the Wild West
Logitech Gaming Software 5.08 (Version: 5.08.146)
Logitech SetPoint (Version: 4.80)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
McAfee Internet Security (Version: 10.5.240)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Default Manager (Version: 2.1.54.0)
Microsoft Flight Simulator X (Version: 10.0.60905)
Microsoft Flight Simulator X: Acceleration (Version: 10.0.61637.0)
Microsoft Games for Windows - LIVE (Version: 3.3.24.0)
Microsoft Games for Windows - LIVE Redistributable (Version: 3.2.3.0)
Microsoft Office 2000 Premium (Version: 9.00.2720)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Sync Framework Runtime Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Sync Framework Services Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft UI Engine (Version: 4.0.0318.1)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30411 (Version: 9.0.30411)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Mozilla Firefox 7.0.1 (x86 en-US) (Version: 7.0.1)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
NVIDIA Control Panel 275.33 (Version: 275.33)
NVIDIA Graphics Driver 275.33 (Version: 275.33)
NVIDIA Install Application (Version: 2.275.78.0)
NVIDIA PhysX (Version: 9.09.1112)
NVIDIA Update 1.3.5 (Version: 1.3.5)
NVIDIA Update Components (Version: 1.3.5)
Pinnacle Instant DVD Recorder (Version: 2.00.088)
Pinnacle Video Driver (Version: 12.1.0.029)
PolyView 3.33
Portal
PowerDVD DX (Version: 8.3.5424)
PVSonyDll (Version: 1.00.0001)
QuickTime (Version: 7.70.80.34)
Roxio Activation Module (Version: 1.0)
Roxio BackOnTrack (Version: 1.3.0)
Roxio Central Audio (Version: 3.8.0)
Roxio Central Copy (Version: 3.8.0)
Roxio Central Core (Version: 3.8.0)
Roxio Central Data (Version: 3.8.0)
Roxio Central Tools (Version: 3.8.0)
Roxio Easy CD and DVD Burning (Version: 10.3)
Roxio Easy CD and DVD Burning (Version: 10.3.106)
Roxio Express Labeler 3 (Version: 3.2.1)
Roxio File Backup (Version: 1.3.0)
Roxio Update Manager (Version: 6.0.0)
Shattered Horizon
Sid Meier's Civilization 4 - Beyond the Sword (Version: 3.19)
Sid Meier's Civilization 4 (Version: 1.61)
Sid Meier's Civilization 4 (Version: 1.74)
Sid Meier's Civilization V
Sonic CinePlayer Decoder Pack (Version: 4.3.0)
Sound Blaster X-Fi (Version: 1.0)
Steam (Version: 1.0.0.0)
Stronghold Crusader
Studio 11 (Version: 11.0)
Studio 11 (Version: 11.0.0.0)
Supreme Commander (Version: 1.00.0000)
Torchlight
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
VD64Inst (Version: 1.00.0000)
Visual C++ 2008 x86 Runtime - (v9.0.30729) (Version: 9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01 (Version: 9.0.30729.01)
Windows Live Call (Version: 14.0.8064.0206)
Windows Live Communications Platform (Version: 14.0.8064.206)
Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
Windows Live Mail (Version: 14.0.8089.0726)
Windows Live Messenger (Version: 14.0.8089.0726)
Windows Live Movie Maker (Version: 14.0.8091.0730)
Windows Live Photo Gallery (Version: 14.0.8081.709)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live Toolbar (Version: 14.0.8064.206)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8089.0726)
Windows Mobile Device Updater Component (Version: 04.08.2345.00)
Yahoo! Desktop Login (Version: 1.00.0002)
Yahoo! Messenger
Yahoo! Software Update
Zune (Version: 04.08.2345.00)
Zune Language Pack (CHS) (Version: 04.08.2345.00)
Zune Language Pack (CHT) (Version: 04.08.2345.00)
Zune Language Pack (CSY) (Version: 04.08.2345.00)
Zune Language Pack (DAN) (Version: 04.08.2345.00)
Zune Language Pack (DEU) (Version: 04.08.2345.00)
Zune Language Pack (ELL) (Version: 04.08.2345.00)
Zune Language Pack (ESP) (Version: 04.08.2345.00)
Zune Language Pack (FIN) (Version: 04.08.2345.00)
Zune Language Pack (FRA) (Version: 04.08.2345.00)
Zune Language Pack (HUN) (Version: 04.08.2345.00)
Zune Language Pack (IND) (Version: 04.08.2345.00)
Zune Language Pack (ITA) (Version: 04.08.2345.00)
Zune Language Pack (JPN) (Version: 04.08.2345.00)
Zune Language Pack (KOR) (Version: 04.08.2345.00)
Zune Language Pack (MSL) (Version: 04.08.2345.00)
Zune Language Pack (NLD) (Version: 04.08.2345.00)
Zune Language Pack (NOR) (Version: 04.08.2345.00)
Zune Language Pack (PLK) (Version: 04.08.2345.00)
Zune Language Pack (PTB) (Version: 04.08.2345.00)
Zune Language Pack (PTG) (Version: 04.08.2345.00)
Zune Language Pack (RUS) (Version: 04.08.2345.00)
Zune Language Pack (SVE) (Version: 04.08.2345.00)

========================= Memory info: ===================================

Percentage of memory in use: 24%
Total physical RAM: 8182.99 MB
Available physical RAM: 6216.78 MB
Total Pagefile: 16364.17 MB
Available Pagefile: 13986.89 MB
Total Virtual: 4095.88 MB
Available Virtual: 3980.2 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:922.35 GB) (Free:770.3 GB) NTFS

========================= Users: ========================================

User accounts for \\RC10-PC

Administrator Guest RC10
UpdatusUser


**** End of log ****

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 7990

Windows 6.1.7601 Service Pack 1
Internet Explorer 9.0.8112.16421

10/20/2011 8:56:35 PM
mbam-log-2011-10-20 (20-56-35).txt

Scan type: Quick scan
Objects scanned: 199793
Time elapsed: 3 minute(s), 28 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-10-20 21:22:28
Windows 6.1.7601 Service Pack 1
Running: wrhj54yd.exe


---- Files - GMER 1.0.15 ----

File C:\Users\RC10\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\06VAXMJ4\fw-nonplayer-banner[3].htm 1299 bytes
File C:\Users\RC10\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\06VAXMJ4\fw-nonplayer-banner[4].htm 1299 bytes
File C:\Users\RC10\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\CP4DWL4J\dref=http%253A%252F%252Fwww.mevio[2].js 826 bytes
File C:\Users\RC10\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\CP4DWL4J\dref=http%253A%252F%252Fwww.mevio[3].js 560 bytes
File C:\Users\RC10\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\CP4DWL4J\adServer[2].htm 2777 bytes
File C:\Users\RC10\AppData\Roaming\Microsoft\Windows\Cookies\0WXAE4A6.txt 0 bytes
File C:\Users\RC10\AppData\Roaming\Microsoft\Windows\Cookies\TUKM901J.txt 0 bytes
File C:\Users\RC10\AppData\Roaming\Microsoft\Windows\Cookies\FSQUTJS2.txt 0 bytes
File C:\Users\RC10\AppData\Roaming\Microsoft\Windows\Cookies\FZISCQ6P.txt 0 bytes
File C:\Users\RC10\AppData\Roaming\Microsoft\Windows\Cookies\PCKQXJIZ.txt 0 bytes

---- EOF - GMER 1.0.15 ----

#4 needahand2

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Posted 20 October 2011 - 08:37 PM

I see the Java Issue as well as the firefox issue, but am not going to make any changes unless instructed. I truly appreciate the help.

#5 Broni

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Posted 20 October 2011 - 11:05 PM

I don't see much there, so some more advanced tools will be needed.

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

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#6 Orange Blossom

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Posted 21 October 2011 - 09:07 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic424434.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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